This is a horrible Company. Don't rent from them or Hooked on Beach Life in Avon. This is just the tip of dirty the house is. HORRIBLE Company and they don't let you leave a review. read more

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Most frustrating weekend ever. Wish I could give less than 1 star. There was problem after problem from the moment we arrived. Multiple calls to Hatteras Realty resulted in nothing. The icing on the cake was when we lost hot water and no one would fix it. We will never rent from this company again. read more

Horrible communication. Maintenance on property is minimal at best. Look for another rental company.

I am extremely unhappy with the lack of "maintence" with this home, we have been here for 12 days and not one of our concerns have been addressed, the one time they did come they literally threw a piece of plywood over the rotted tile in the bathroom and then puta Sign on the door to not use...... our pool or hot tub has not been maintenced since our arrival, the fridge and sink leaks, and the door on the microwave is broken as well. The lack of response from your company has been awful as well, I have called and emailed days on end and have not received even as much as a response let alone someone to come address our issues, we have not been able to use the pool for the last 3 days due to the state of the water. We have been coming to Avon for 15 years and this is the worst experience we have ever had with a home/realty company. Stay away from hatters realty and somethin fishy read more

We have been coming to the outer banks for over 30 years and have never had such a filthy house, my grandson went behind the tv to retrieve a ball and he come out completely covered in dust, he had to change his clothes! The house looked like it hadn't been cleaned in years, carpeting and couch has stains everywhere. The furnace air filter was in need of replacement , being held in place by duck tape! Shower curtains were slimy! I could go on and on. Don't stay at the Lazy Whale read more

This review is for Vacasa management company and for the property at 4416 Lindbergh Avenue in Kitty Hawk, NC. My family and friends of 6 adults stayed at this property mid July 2022. Pros: 3 minute walk to the beach. There is a beautiful view of the beach from the top open air level of the house. The kitchen is well stocked with appliances, utensils, cooking/baking supplies. Most of the house was very clean. Very dog friendly; much appreciated. Cons: FYI: The living room area was small for our group of 6. (The house description says "cozy", which is correct.) The house can sleep up to 9, which would have made the living spaces feel that much smaller. We did spend most of our time out and about, so the small living area was not a problem for us. One of the bedrooms has very loud box springs; sitting on the bed made a sound similar to a cat howling in pain. It was horrible. A living room lamp's lightbulb was burned out, as was one of the lightbulbs in the parking area. We reported both to Vacasa immediately, and it took them 3 days to arrive with new light bulbs. The very nice Vacasa rep who brought them said that our service ticket had been set up incorrectly. The area under the beds had copious amounts of dust and dirt. Finally, there was no way to leave a review on Vacasa's website concerning this property. I texted Vacasa about this and was told someone would call me back. This is day 3, and I have not received a phone call. Hence, the Yelp review. read more

Vacasa took over Outer Beaches Realty and Hatteras Realty. We got a call from Vacasa several months beforehand and was told that the house was damaged by a noreaster and wouldn't be available. I was offered a 'comparable' house (oceanfront, same amt of bedrooms, etc.) When we got there, we found out it wasn't comparable AT ALL. Right off the bat, the front door lock needed to be replaced, it took us at least 10 minutes to get it open, the tumblers were so rusted inside. My husband got slivers of rust stuck in his hand from trying to get it open. Decks were rickety, boards bent under my less than 120 lb. sister's weight, sections of the railing were literally falling off (a serious danger if we would have had little kids with us), the carpet was filthy, sand all over the floors, screens completely missing or ripped. We called about it, and were told someone would be out to fix the deck railing sometime that week, and to expect a call first. We got no call back, and no one showed up, either. To top it all off, I found out that the house that we were supposed to stay in originally wasn't damaged, the owner decided he didn't want to deal with Vacasa, so he went with another company, as is his right. But the fact remains that I was LIED TO. (As a retired Realtor, this really disgusts me. It's highly unethical to lie to clients!) Needless to say, we will avoid Vacasa like the plague from now on!! We do love Hatteras Island and the OBX, we've been vacationing here for almost thirty years, and we'll be back, but we'll NEVER rent from Vacasa again! read more

This place was a huge disappointment. As soon as we got here their was beer cans under beds, they did not vacuum, the hot tub was not cleaned, their was no chlorine in the pool, they did not give us bath mats, towels, sheets, and washcloths. We called 5 times and they said that they where coming to clean but they didn't. The bedrooms were not cleaned. My aunt called to ask about pro pain but when they picked up the phone they said what do you want. And that really pissed me off. The bathrooms were not clean, the beds were hard as a rock, their was A LOT of trash outside, and the worst of all is that their was a lot of tampons outside. I am never staying here again! And this is coming from an 11 year old! read more

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I posted a detailed review and it was up for a week or so, and now it's disappeared. So, let's try again only this time I'll make it short and sweet and let the photos do the talking. I rented the home 'Serendipity' in Avon last August 2019. Looked great on the site...but looks...and especially in this case can be deceiving. Hair in 2 shower drains. Thick mold around shower door slats in every bathroom. Filthy Tiki Bar, Grill and Pool. Broken chairs in Theater Room. Crumbs on window sill in Master Bedroom. Filthy Elevator Door Slats. Dust caked in vents and on ceiling fan. Various drawers in bedrooms and kitchen were broken. TV that I had read didn't work from a review in 2015 had not been replaced. Thoroughly embarrassed as I chose the house for myself and several family members. Cleaner came back after I called the first day...but this was not a one-day fix. This house was a project! One Housekeeper stopping back by during a busy schedule was not going to fix the problem. This was the result of years of neglect. She was able to clean some of the mold off the showers, but stated that much of it was under caulking and needed maintenance to take care of it. They cleaned the Pool of mold on Wednesday, but only got about half of it cleaned since it had obviously been ages. The clincher came on Thursday when 3 of my guests brought to my attention that they had no hot water the entire week. Nuff said! Now you can enjoy the pics you will not see on their site. read more

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this is for Vacasa/ Hatteras realty-Salvo NC we've been vacationing this island for over 25 years and realize not all houses are ever " perfect " but this one shouldn't have been rented until major repairs were done. oceanfront house at a high price but it was broken, dirty and awful everywhere you looked- no one addressed the dirty sheets after being told about it the night we arrived. No central air Mold Mildew Broken furniture outside No working sliding doors/ no screens or locks awful dirty sheets ( weren't changed) Trash all over outside Dirty pool and never maintained during our week Bugs on bedding Water on flooring from a/c leaking Not vacuumed anywhere Dust and dirt all over ( refrigerator was gross) Old food left in kitchen cabinets Window a/c units that leaked and barely worked Internet was barely useable We paid a lot for a falling apart house and no one responded except with text messaging that were obviously automatically generated- no way to get to speak to a person. read more

I see that another poster here is in the same situation as ours. We had to cancel our week and called them the first week of May,right before final payment. The house was re rented the following week and I was assured that we would be getting a refund of the deposits that we had paid. As of today, June 27 we still have no refund. We have made numerous phone calls and the only explanation that we get is that the owner has to send the deposit back to them before they can refund us.....What a stupid policy.....that owner has been paid twice, our original deposit and whatever the new renter paid. Besides they surely have received funds for that house from people making their final payments over the rest of the summer, so there has to be money somewhere in their coffers. read more

This realtor is the worst I have worked with in 25+ tears of going to OBX. When I booked the house, I put that I wanted to pay in full, they only accepted partial payment and charge $25 credit card fee. I then payed the rest and was charged a $25 credit card fee. 8 weeks after being home, I get an email that there was a stain on the carpet, with documentation that was dated 6 weeks after leaving. PS they want to slam me with another $25 credit card payment. If the stain was my fault, ok I would pay it, but why wait 2 months. It is a very poor practice. I will never rent from this realtor again. So that is 2 houses a year they lose. I would have rented this house again regardless of the security camera at the front door near the outside shower, but if it is listed via Hatteras Realty, that will never happen. read more

I wish I could give 0 stars! I can only further echo more what has been said in the other reviews. This management company is awful. Their communication was poor, policies were poorly communicated, and the only travel insurance offered was expensive to only then not cover anything except the one thing we would have needed it for. That meant we lost half our vacation time with no refund whatsoever. They even refused to let us pay for late check out to allow us to squeeze a little more from our already short vacation. Did I mention how late check in is and how early check out is? 5p for check-in and 10a for check out- they need 8 hours to clean the house to a subpar level. Make sure you've had your tetanus booster because there were RUSTY NAILS everywhere! Planks on the deck were loose to the point that our dog almost fell from the second story because the railing slats were loose. DIRTY- there were sanburrs all over the carpet from the moment we arrived. Apparently vacuuming isn't included in cleaning?! Oh wait- it is because it's part of the contract that tenants are required to vacuum, but apparently they don't actually check/enforce that? There were also empty bottles strewn about and soda can tops IN THE BEDS. GRIMEY kitchen was gross and lacked appropriate tools. Sure, there were crab mallets, but not measuring spoons or spatulas. Worst thing- no scissors! Made getting the linens out a challenge. Dishes were CRACKED and not plentiful enough for the amount of people this house said it was suited for. Avon is a lovely town and I feel bad for the home owners who have put their trust in this HORRIBLE company. Should have taken pictures and am kicking myself for not. AVOID!!! read more

Rented a small condo at Durant Station for myself and two teenage nieces the week of July 7 and it was a great experience. I will say that email communication was minimal but the cleanliness of #109 was impeccable! The check in and check out process was seamless. I recommend downloading the 'hospitality' app that is mentioned with the email details. There were no hidden fees or issues. I'm looking to book another trip this summer to the same location! read more

We stayed at Buxton 5 times over last 7 years in same property. This time at TURTLE #21B-CAC 2 BR 1 Full Baths & 1 Half Bath4 Guest. Near Lighthouse. As soon as we arrived there were porch screens missing, missing blinds, mildew and mold. We called office 2x. Always goes to voice mail. Left messages 1st two days and never heard back. Horrible service and they let these properties decline. They'll always be responsive to take your money. Last time we use Hatteras Realty. read more

We recently booked our first trip to the Hatteras, NC area and used Hatteras Realty. Conversations over the phone were mixed depending on who you spoke with, some were nice and friendly others were not. The house was Hatteras Time and is a beautiful home with a great location, however, it was disgusting inside. I did the walk through on the home and went straight to the store and bought cleaning supplies because it was after hours for he office. I did contact them via email and sent pics without any response. The only time we heard from them was to let us know the island was under mandatory evacaufion. I will NEVER use this company again and this is if we ever decide to visit again. read more

Hatteras Realty is a dependable and customer-oriented vacation home rental management company. The quality of the homes they rent varies, and cleaning them throughout the Summer does not always fix maintenance issues like some users are complaining about up here. These are individual homes (owned by regular people) and the Hatteras Realty staff rent, clean, and fix stuff in them throughout the year. If stuff is broken because of hard partying vacationers the week before you got there, then call them and they'll fix literally anything in 1-2 hours. OMG, haters, get over yourselves. Some homes are better than others, but you can only blame yourself for renting a home that didn't work for you. These homes, survive 3-5 hurricanes per year (on an island, 30 miles out in the ocean). Anyone staying in OBX should be respectful of the elegance and fragility of this place, right down to the homes that are for rent, with their creaks and their leaks and all. Because, this is why you go to OBX. If you don't want to get sand between your toes, this is not the bunch of beach towns for you! Renting homes on the Outer Banks can carry risk with storms and such, and Hatteras Realty works hard to get you re-booked, and they have redundancies and insurance policies to help you not lose your money on your rental. Many owners forgive lost deposits in emergencies, and many trips which get cut short get a discounted week credited. Hatteras Realty has been in business more than 30 years and they truly know what they are doing. Any reviewers giving less than 3 Stars have no idea what they are talking about, or they are venting because their vacation didn't go right, which probably had nothing to do with Hatteras Realty. If you have a favorite house, book it a year in advance! This is a magical barrier island, and an interesting place to visit any time of year. Avon, NC and the Outer Banks are so beautiful. Be sure to visit OBX at least once... Shipwreck museum in Frisco... Kite boarding in Rodanthe... Orange Blossom donuts in Buxton. Kite boarding and windsurfing were made famous because of both pros and beginners practicing in the Canadian Hole on the sound-side just South of Avon. Enjoy the waves and beaches and lighthouses! Cheers, read more

Never again! The house was filthy upon arrival-hairs in bathroom showers, sinks, carpets were not vacuumed, moldy showers, water damage everywhere, propane tank empty, grill was disgusting...we experienced issues with the company when our refrigerator broke halfway into our week and we lost all of our food. We couldn't get a hold of anyone to help us get it fixed. Took more than 24 hours to connect with anyone. We had to go to the office in person and bang on the locked door during posted office hours. We will NEVER use this company again. read more

We've been coming to the OBX for years and this is the first time we've had such a filthy house. Extra Covid cleaning protection is a joke. We stayed at Hatteras-s-cape. This is a lovely house, however, when we arrived, we immediately noticed the carpets were not vacuumed, and the house looked dirty. Kitchen floor was dirty, with food and sand and hair. There were lots of food crumbs under the dining room table. The couches were stained and dirty. We flipped the couch cushions over and there was lots of food in the cushions. We decided to take the sheets from unused beds to put over the couches. The bathroom sink in the master bedroom had hair and debri in it. Bathroom floors had sand and hair. The coffee table in the living room was not cleaned. There was a bandage stuck in the crevice of the table. We washed comforters and washed dishes because we just did not feel the house was clean. We called housekeeping, and when the cleaning person came out the next day, she did not clean everything. Floors in bathroom and kitchen not cleaned. Sink still dirty. When I called back to ask why everything wasn't cleaned, I was told she " forgot" to tell the cleaning person all that needed to be done. At that point, we did a thorough cleaning ourselves. Our second night we noticed a clogged sink and 2 bathtubs. We left a message on a Sunday night hoping to get a response Monday. It was Wednesday before anyone came out. He unclogged a bathroom sink and one tub. He said the other tub required a plumber. By Thursday I called again and was told they were still trying to find a plumber to come out. A plumber never came out. There was no follow up. We couldn't use the tub and had standing water in it until the day we left. Very disappointing. When we had maintenance problems in the past, Hatteras Realty was very responsive. Houses were always very clean. Now that it's owned by VACASA, the quality has gone down, and prices have gone up. read more

Good God, what a disappointment. I have been going to OBX almost every year for the past 15 years and this was the worst! We have stayed either in Hatteras/Avon area or Duck. Duck for the past 10 years or so. So we tried Hatteras this year and rented the Brightwaters house. It was absolutely disgusting. I don't have enough energy in my thumbs to put in everything that was wrong with the place. Everything from mold to smashed bugs on the wall. The pictures on the website were taken probably 10 years ago and since then it looks like frat party after frat party happened. The pictures were great, new outdoor cushions and indoor furniture. We get there. Same 10 year old stuff but with tears, stains and the only life left in them was the bazillion farts the previous 2500 people left in the couch cushions. It was so gross we didn't trust anything in there. The toilet seats were broken, hair in the silverware tray, dirty oven, dust a mile high on everything, outdoor hose for your feet that sprayed your face at the faucet, stray cats, rotten garbage in the outdoor cans, and a "rec room" on the bottom floor that looked like the room Chris Farley died in. Tried to reach out to the company prior to this review and no answer. Stay away. read more

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DO NOT RECOMMEND. We rented a beach house from them for a week in June, and when COVID impacted the travel and capability for our guests traveling from 8 different states, they refused to allow us to move our reservation to 2021, despite the government restrictions on travel. They told us to reschedule for 2020, except the only availability was in September....hurricane season. They then told me I could cancel and they'd refund my money if it was re rented. The house got re rented and I have yet to see a dime from Hatteras Realty! Go somewhere else! read more

Here's the thing: don't rent the Kinnakeet Shores House named Serendipity in Avon, NC. And probably don't use Hatteras Realty. First time in several years of renting that we've been incredibly disappointed in our OBX rental home....and I blame it on very poor/indifferent maintenance standards. We were promised a home with many outstanding amenities--we also incorrectly assumed they'd be fully functional. The hot tub is dilapidated and won't hold its temperature, the "poolside Tiki bar" is a counter, four columns with hundreds of protruding rusty nails, with active wasp nests decorating the overhead portico. The provided stools were laying on their rusty sides, falling apart and basically discarded on the ground behind the bar. The home's siding screen doors are bent and ripped. The promised outdoor speakers are there--but they don't work. 3 of the 10 TVs don't work--but that's probably just because they're all at least 20 years old. There's hundreds of cigarette butts littering the side yard. And did I mention the black mold in plain sight on the powder room walls? Here's another kicker-we called all of these issues in on Sunday morning and were promised a speedy response. On Monday morning at 11, when we finally went to the office in person to complain, we were told that they had "completely forgotten" to enter our maintenance requests and had no record of us having called in. Convenient. We were brought into an office where we were allowed to vent our frustrations, given a, "Hey I'm so sorry, let's see if we can help you." I doubt it though. And now I'm waiting around the house for a maintenance guy that was supposed to show up an hour ago--while my kids and husband are on the beach. Clearly Hatteras Realty does not prioritize earning any repeat business. And we won't be back. read more

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What a joke of a company! Add Atlantis 5hh to the list of houses not to rent! We paid for early entry and it looks like they just skipped cleaning or left because we got here at one. We swept a pile off food off the ground in the kitchen, there were half empty cans outside on balconies, and everything was covered in dog hair, and one of our guests is highly allergic. We found out that the dog hair was from TWO GUESTS AGO!!! We also paid for the pool to be heated since it has been cool (500 dollars after tax). Well that was broken and not working and the pool was freezing (they refuse to give us the tax money back so we paid 50 dollars for NOTHING!!!). So we decided to let all of that slide at first and enjoy it. Well things didn't slide... We get into our rooms... A handle from one of the bedrooms broke off the sliding glass door, and my personal balcony wouldn't open up until I pried it open with a butter knife. Then downstairs in the rec room the the sliding door was off its track to where there was a crack in the door and bugs and frogs would come in at night time. That only took 3 days of a "work order" to be completed. What if there was a fire?!?! So to go out to the cold pool, we got to go through the "mud room" which is full of sheet rock!! We are given no soap, 1 towel per person and there are 8 chairs for THREE wrap around decks! They have about 9 tvs in the house and I believe that 1 is bigger than 14" and only 6 of them worked half the week (one more three day work order and two guys to figure out they were set up wrong)! They are all HD tvs.... If you consider the first HDTV's ever made with no hd hookups or ability to hook to a standard hd cable to live up to that selling point! Also I hope you enjoy channels that don't involve anything better than the lifetime network! The grill was so nasty I had to disassemble it to open up holes to get the gas to come through.. If you read other Yelpers you can see that this realty company practices the bare minimum. I hope they own these homes because I would never, ever, ever, trust a property management group like this to take care of my private home. Any normal company would fix these problems quickly and compensate in the rental price what we paid for compared to what is advertised. Nope, but were about to go hop in our freezing pool to get our tax money's worth anyways! read more

Hatteras Realty - What a fancy grill! - Property Management Near Me - Avon, North Carolina

My family and I just finished a week-long stay at the Hatteras Realty property "Sound Mind And Body". Located directly on Pamlico Sound, the house provided us with easy access to the Sound for windsurfing and paddle boarding. We chose the house for that purpose, and we were not disappointed. The house was ample in space and we particularly enjoyed the open floor plan on the top floor. There was plenty of space to gather, play games, watch movies, and eat together. The deck facing the Sound provided a fun way to observe those windsurfing, etc. We also enjoyed getting to see wildlife on the Sound from the comfort of the house, namely osprey and other birds. We were only a short drive to the local grocery stores, restaurants, and beach access. The house was clean, the beds were comfortable, and we did not experience any problems during our stay. The furniture and decor were rather outdated and of course we lacked a few cooking things we needed in the kitchen. However, we have come to expect both of those from any vacation rental so we were not disappointed. Advice: make sure you bring toilet paper, tissues, soap (both dish detergent and hygienic), paper towels, etc. as the rental property did not have any of those amenities. read more

Hatteras Realty - Property Management Near Me - Avon, North Carolina

We were contacted Sunday at 10:00am and informed our rental was uninhabitable due to storm damage. They offered a refund, but part of our family was already there waiting. They found us another house, but failed to deliver linens. We had no sheets, pillow cases or towels until late Monday afternoon. I had to call 3 times to get them. Final call I was told they were accidentally delivered to the wrong house "up the road" and I could go get them if I wanted to. House was well equipped, but not cared for. Fence around pool had a section broken off and was wrapped in caution tape. Side entrance porch was missing floor boards. Pickets missing in balcony railing, this could have been very dangerous if we had a small child. Light bulbs missing everywhere. This is my second and final rental through Hatteras Realty. First time we spent a day cleaning the rental even after calling for service. They did return my cleaning fee, but they can't give us back the day at the beach we missed! read more

This whole trip has been amazing, Hatteras Reality has made this truly a stress free experience, every question has been answered and the home we are staying in is above our expectations. Could not be happier with the service we received:) read more

Hatteras Realty - View from the second story bedroom - Property Management Near Me - Avon, North Carolina

Given the current circumstances, I reached out at the end of March to receive a refund on my housing as we have high risk individuals in my party that are not part of my household AND my state has a stay at home order and my rental period. After repeatedly communicating with me and telling me I would be able to receive a refund but they wouldn't speak to me until 14 days from my check in date - they now refuse to refund me and say standard cancellation rates apply. It seems completely ridiculous that given the impact of COVID on the entire WORLD - a first time customer who has been in constant communication cannot get a refund of their reservation or at least a comparable alternative. read more

One word sums up Hatteras Realty. "Disgusting" I think I'm being way too gracious when I say that. We came down here to relax and enjoy our only week off for the whole year. I don't even know where to begin..We stayed at "Our Tan Fannies" for 5 days and paid 1800 dollars, plus all the groceries we bought, which was about 250 dollars. We were first welcomed by a big bin of dirty towels and sheets on our porch. We walked into our rental house and had the welcoming aroma of a mixture between mildew and animal urine. Then walked into the kitchen and saw ants crawling all over the counters, the tables were sticky, there was hair in the refrigerator, the tv had kids sticky hand prints all over the screen, and the TVs didn't work. The walls were covered in grease and fresh food splatters. All the rugs thru out the house were covered in stains. The shower curtain in the bathroom had mildew all over it. The drain in the second bathroom vanity was so clogged with hair that the water wouldn't go down and it looked like a bushel of hair was growing out of the drain. That bathroom was also covered in ants, all over the walls, tub and sink. Then we we were welcomed by the biggest cockroaches I have ever seen!! They were the size of a half dollar coin possibly larger. They were in the kitchen and in our bedroom. The first bedroom we slept in had an infestation of flying ant looking bugs and there was pieces of ply wood under our mattress to keep it from caving in, and the bed sheets and blanket had hair all over them. There was also food and trash all around the pool area. The hot tub was leaking and the pool was dirty. Our air conditioner had a mind of its own and even after we shut the thermostat off, it just continued to run and freeze us out of the house. We then complained to realty company. Maintenance did come and try to address some of the issues which didn't work because we still had all the bugs. So we got a new shower curtain out of the deal and they unclogged the drain. We called and left messages several times in which nobody returned our calls. We went to the office and complained twice but still no answer. But they were willing to compensate us 200 dollars in which was the cleaning fee. ARE YOU KIDDING ME!!! Our whole vacation was ruined we never wanted to be at the house and when we were, we felt like we were staying at the Bates Motel. It should be illegal for all the false information they put on the website. They said the houses were especially cleaned due to Covid. Our house was never cleaned by anybody. We also lost all our groceries due to not wanting to cook because of the ants and cockroaches crawling on the counters. I can't believe they rent this house out, I would be ashamed to let anyone stay there. You can't post reviews on their website because I'm sure they know all the issues going on with these rentals, that they just ignore and scam people out their money. We will not be giving up on trying to get a full refund. We called a lawyer to get involved, since they don't want to return our calls. We will NEVER come here again and I will be sure to tell everyone about our experience with Hatteras Realty. Hatteras Realty made Cape Hatteras a horrible experience for me and I will not come back here EVER!! Before you rent here search reviews for this company and you will see how many other people have had the same experience as we did. read more

Sushi House in Buxton. House was half cleaned. 1 bedroom was full of roaches being on the ground level. Another bedroom had not been cleaned since the turnover day, today is Friday we leave Sunday and they still had not sent out someone to clean. Vacasa is by far the biggest pile of crap when it comes to property management and customer service. ZERO STARS IS WHAT THEY DESERVE. Remember Vacasa is buying up hometown rental agencies all over the US, do your research and make sure that the company you are renting from isn't actually owned by Vacasa. read more

I don't understand how they are even a realty company. Absolutely pathetic. AVOID AT ALL COSTS. Cant even get into our house drove 12 hours for them not to send us code. read more

We stayed at Morning Star and although we had a great vacation with family we were pretty unhappy with many broken things in the house. The worst being the pool that we were not able to use 3 out of our 7 days. We responded our dissatisfaction to Hatteras Realty and never even heard a response. read more

I rented a house in buxton, tried to cancel because my state requires a 14 day quarantine, they would not refund my money and neither would the insurance I took. With that being said I went. As soon as we walked in the smell of mold hit us hard. Then we started checking the cleanness of the house. Not so good. The house it self was nice. If only the upkeep was good. The grill was filthy, the doors that go to the decks were repulsive, black and moldy, floors were not cleaned ceiling fans filthy. The shower had a glass door and that also was black with mold. We found about 6 palmetto bugs (aka cockroach). Needless to say won't be going back to this house. read more

We love Hatteras Realty. They found us a great last minute rental at an awesome price and provided excellent service. This is the ONLY rental agency we will use in Outerbanks!!! read more

Unfortunately, you can't go by the reviews on ANY of the Hatteras Realty home listings on their website. They DO NOT PUBLISH ANY NEGATIVE REVIEWS. I had a terrible issue while I was in Buxton, renting the home called "Crane" in the "Cottages at the Cape". The house was FULL of mold. Every single room had mold on the ceiling at the vents. I contacted them after leaving my vacation early due to my friend and I's allergies bothering us so bad in this home. Holli, the manager, contacted me back and apologized and said the house had been sitting for X amount of time before my arrival, and that they should have cleaned the property better. She gave me a credit for my next stay with them, but I'll be going back to Midgett Realty. They give a return customer discount on most homes. Want to see the review I tried to post TWICE to Hatteras Realty's site and both times, it was NEVER published? Here it is.. I arrived, after eight ours of driving, to the property called "crane". From the outside, I was thrilled. It looked nice! However, my first impression was ruined soon thereafter. I received two keys for the property, and didn't pick one over the other to unlock the door, but the first one I picked out of my check-in packet barely unlocked the door. It took some fidgeting to get to work. I figured it was just the lock, but I tried the other key halfway through our vacation and found that the first key must have not been cut correctly when it was copied. The second key worked fine. Upon unloading all of our luggage and picking rooms, then exploring the house, I found a problem in every room, which caused myself and a friend (who was with me on vacation) to start sneezing and caused our allergies to act up. Black mold covered every single ceiling air vent in the house. The vent in the bathroom in the upstairs hall was the worst, but the actual ceiling in the bathroom in the lower level off of the kitchen and laundry room was almost completed covered in mold... about 50% of it, to be honest. The ceiling had an unfinished look to it anyway, or perhaps they tried to cover the mold with paint at some point and it grew through it. It was all around the exhaust fan in that bathroom. After this, we immediately drove to the local grocery store to get allergy medication to "dope" ourselves up on, so we could have some relief from this issue, with occasional acetaminophen for the headaches. I wish I were able to upload photos of the issues I found, but this website does not have that ability. Other than the mold, the location was clean. There were other issues that I ran into, which aren't really a "big deal", but may be a deal breaker for some. We were told upon check-in that there was a window upstairs in one of the rooms that they couldn't get shut, and that the maintenance man was sent over after the check-in clerk alerted him about the issue. When I checked, the window was still open. Thankfully, with a HARD bump from my hands, the window closed. In the "master" room upstairs, the exhaust vent in the bathroom was infested and almost completely clogged with dead wasps. The lock on the back door did not work well at all. You could shut the door and it could easily be opened right back because it would not latch. The screen door off of the back balcony would only open about six inches, before you had to lift up (with lots of force) to get it to swing open the rest of the way. It kept catching on the floor of the balcony. There were LOTS of spider/cob webs on and around the porch and door that we had to knock down so we didn't run into them. The sink in the bathroom of the "master" room upstairs had lots of air in the line. Even after a week of staying at the house, every time I turned on the faucet, it "spit" air at me. The community was in need of some repair. Most of the street lights had been busted, broken, or the tops were just completely gone (storm damage?) and the community was pretty dark after the sun went down, except for the lights from some of the homes. The playground was in disrepair... and yet again, with lots of street light poles around it, none worked. Unfortunately, I battled with a sinus infection for over a month after leaving the location, and because of this, I give this property "ONE STAR". I will not return to this house, although, I was informed by Hatteras Realty Management that I was the first to stay in that location for the season, and that the mold issue has been taken care of after I called to inform them of this huge issue. However, I'm sure mold is still all in the duct work of the property, even with the vents being cleaned. Just a fair warning -- if you're highly allergic to mold, you may want to steer clear of the property. I really appreciate Hatteras Realty taking care of the issue, but I will find another rental company to work with for next year's annual vacation. read more

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For the past two summers, we have rented a beach cottage, Wind Chimes, in Avon, NC, from Hatteras Realty, now owned by Vacasa. The location of the cottage is wonderful, and the house is a great fit for our family. However, the first summer we rented it (August, 2020), we reported that the clothes dryer was not working properly. It would run but would not heat; thus, our clothes did not dry, and we had clothes hanging all over the house drying. I reported this problem to Hatteras Realty in August of 2020. Fast forward to this summer and back again at Wind Chimes (July, 2021). The week before we were to arrive, I called Vacasa and asked if the dryer had been fixed. The lady to whom I spoke said she could see where a report had been made on the dryer and that she would call me with an update on the status of the dryer. A few days passed and I heard nothing so I both called and emailed. No information was forthcoming on whether or not the dryer had been fixed. We got down to the house, only to discover, after having washed a load of clothes, that the dryer had not been fixed. I emailed again and was told a repair person would be sent out. He arrived on Tuesday of the week we were there, stayed 15 minutes and then left. We had no idea if the dryer had been fixed; it had not. There was no communication from Vacasa on the status of the dryer. I emailed Vacasa again and told them the dryer still wasn't working properly after the repair person left. I was told that this issue would be referred to their local manager who would look into it and get back to us. By Saturday afternoon, we still had not heard anything, and we were to leave on Sunday. I emailed one more time, and this time, I was told that a part for the dryer was on order and would be in on Monday, after which the repair would be done. This person did apologize for the poor communication. This issue seems to have taken 11 months to resolve. There are also a few other smaller problems that existed last year and this year as well. So, I don't know what goes on with Vacasa in terms of making repairs to their properties, but we have not had a good experience with them in this area. To Vacasa's credit, the house was very clean when we arrived. But, all things considered, I don't think I would rent from Vacasa again. Karen W read more

We have been renting houses in OBX for years and have never had a company treat us so poorly! We never received any notifications that our keys were ready. Our washer wouldn't drain or spin. We called and were told that someone would be out that afternoon or the next day. When we called to inquire we were told that only the authorized repair service could fix it. We asked when they would come and were told once they contacted the service they would not have any updates for us. When we asked who they were using so we could follow up we were told they didn't have any info. When we told them we weren't receiving texts from them we were told "well sometimes that happens" Basically once they have your money and you have the keys they are done with you. We spoke to someone who knows the owners of the house and they told us that they are pulling their house from Vacasa because of the number of complaints they received and how they as owners were being treated. If you see Vacasa on a listing run! read more

Hatteras Realty does not care about the well-being of their community, they are about the bottom line. Do not do business with these people. I have worked front lines as a RN exposed to covid patients, multiple family members are also healthcare workers. We canceled in April they did not cancel till 2 weeks before said due to low staffing this is reasonable. Did not hear back from management for over a week, I was calling almost daily. We are now stuck with paying for the rental full price, would not refund us anything. It is against the law to have a party of 10+ reside together.. we have a 12 member party with children and elderly and they said nope come anyways it's fine. They want me to get on a airplane and expose everyone to COVID. I am sorry I have morals. I will not do this and I expect a refund. During a worldwide pandemic businesses should be standing behind healthcare hero's and not causing them more grief. read more

Horrible! We showed up to a filthy house, broken fixtures, broken hot tub, no internet, dirty linens, broken handrails, etc and to make matters worse we were totally ignored each time we called to report these things. Nobody called back or showed up and when we finally received a call it was 5 days into our week long stay and there were no apologies, just excuses. read more

We recently spent a week at a home in Island Creek. The location is fabulous, but the home needs substantial TLC. When we arrived, the floor was covered in dog hair and the windows were so dirty it was hard to see out of them. Thus we began our vacation cleaning the house. The dryer cut off after five minutes, probably from the dryer vent never being cleaned. (We reported this as a fire hazard but received no response.) There were holes in the walls and ceiling. Many drawers were broken and falling off the hinges. The vents were crusted in either rust or mold. We plan to return to the area but will look at other rental companies. I tried to post a public review for the home on the Vacasa site but the company is not posting it. read more

We worked with the Hatteras Realty folks in the Avon office for over 13 years as homeowners. There were some changes when Wyndham took over but the professionalism and care continued as always. We always felt valued as owners and were secure in knowing our home was being cared for in our absence. We currently rent from Hatteras realty for our vacation needs. No need to shop anywhere else! read more