It was my Birthday weekend.. my husband and I went with our 2 small 12 pd .dogs ... we stayed at " gone costal " ..it was a 4 bedroom house with 5 tvs is why we rented it ! Close to beach and beautiful cozy house ...we drove 10 hrs and started to unpack and the tvs were horrible to work and very small .. the 1st night only 1 worked ..I called the next day and spike with Kelly whom was very unprofessional and definitely needs training on how to deal with people. Finally I insisted to speak with property manager dana whom listened and said she would get owner to see what they would do ..I insisted we rented this home that was listed 5 tvs and didn't get that ! I payed for that ... the gentleman " Eric " they sent to fix the televisions was great ! He did fix one tv and had to completely take one out of the house ..that left one bedroom without a television our whole stay ! The grill outside was older than the house and he did replace that . Also there were humongous brown hard shelled bugs coming out of the bottom of refrigerator...we had to follow and kill ! Not very appetizing in the kitchen! Dana the manager is had to reach out again the next day to see what was happening...no tv was even talked about left that room empty our trip ! She said they answered our call within 72 hours so basically that was all she cared about ..but she didn't rectify the problem cause we paid for all bedroom s to have tvs ...they rent the property with that add...and we paid for that and we did not get that ...so dana did say she would give us 100 off of dog fee ! And i was fine with that ...I wasted enough time being bothered with this on my birthday weekend. The house was beautiful...I would definitely get all the rugs deep cleaned and get a service to spray for those bugs in kitchen.. Thanks . read more

Hatteras Realty - Beautiful sunrises to share with our fur babies. - Property Management Near Me - Avon, North Carolina

As of this writing their rating is 1.6 stars. I'm not even sire how they got that many. Specifically Sea Escape 25 - avoid it. Trash all around the outside, paint peeling off the walls, the worlds worst mattress, but wait there's more. The inside shower head is held together with plumbers tape, the outdoor shower should be condemned. The deck furniture is a joke. You have your choice of filthy cheap plastic chairs or broken wooden ones. Several attempts to speak to someone at both Vacasa and Hatteras Realty have gone unanswered. They have 1.6 stars for a reason - and that reason is that they think tourists are idiots and they can just steal your money. Don't let them! read more

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We stayed at Wynn-Ward. We paid overs 4500.00 for an off season stay. Based on the website pictures it was suppose to be beautiful. Didn't even come close. No screens on windows, flies everywhere. All dishes in cabinet had to be thoroughly hand-washed to remove sticky film on surface. One of the pictures attached are of a shelf in the living room with a vaulted ceiling that has a cracker that was thrown there. I have no idea how long it's been sitting there. Did not take pictures there were 2 huge roaches I have come across in my travels through this house. It was filthy. I spent the first two days sanitizing and frankly I can't wait to leave. I can go on and on. COVID NO COVID this is a bit much to have to accept. We were duped and taken advantage of to a certain degree and after talking to my rental neighbors we are not the only ones. Enough said! Beware of this place! read more

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I recently rented a home through Hatteras Realty (Vacasa) and there were a lot of issues with the home. Afterwards, I left a review on the Vacasa site and when I checked on my review, only one positive sentence was showing and all of the criticisms were left off. This created a very misleading representation of my trip and felt very dishonest. read more

we just stayed at Jekyll's hideout. I cannot express to you how awful it was. we spent 10,000 for a week, which we've done with other properties via Surf or Sound realty in the past. however, the hot tub did not work, which the realty company knew, the ice maker was almost non productive- we could not keep the upstairs under 82 degrees. they did come and install window units. the grass in the yard was completely overgrown. WE were told to put water in the pool every other day because it had a leak. I simply cannot express how frustrating this property was, and Surf of Sounds handling of it wasn't much better. Plenty of other realtors to use. PLEASE don't rent this home. you WILL be dissapointed. read more

Worst realty company on OBX! Beware. They change policies on a whim with zero notification and canceled our reservation booked two years out. No phone messages, no emails, just saw the house we booked was available during part of our booked three week time. Called them and was told they tried to call 6 months ago, yet left no message. Been coming here almost 20 years and were never treated like this. Back to the old reality company. read more

Hatteras Realty was sold to Vacasa. If you know anything about the vacation home property management business, you know what a horrible reputation Vacasa has earned. If you remember HR from the 90's and early 2000's, that company no longer exists. Vacasa will not respond to complaints that something is broken in a home. Hot tubs, AC, WiFi, pool heat, elevators, TVs.....if something is broken when you arrive, it stays broken. And you will not get a refund. Vacasa will cancel your reservation suddenly and without warning. That house you booked at Christmas for Labor Day weekend? Surprise, they will call and cancel your vacation in August...but not before trying to move you to another one of their properties that has not been rented for the week. The houses are dirty. All of them. Vacasa cannot properly afford or manage decent house cleaners. Houses that I rented from HR 15 and 20 years ago that were beautiful and beautifully upmept are now pigsties and mold havens. Every house managed by Hatteras Realty now, and therefore Vacasa, is sooooo much more expensive than comparable homes manged by local Outer Banks realty firms. You need to carefully look at what the cost of the numerous fees amount to. Destination fees. Property Service fees. Cleaning fees. (LOL.) Pet fees. Resort fees. Fees can actually add up to over 50% the actual rent of the house. All PM firms charge fees...but they usually top out far lower than Vacasa's charges. And if you are a property owner using Vacasa, you are losing revenue because Vacasa pockets those fees, not you. This is not the same Hatteras Realty that had a 30 year fantastic reputation. This is Vacasa, an international booking firm that cares about taking your money, not the quality of your vacation or the properties they rent out. You will have a much better experience with the dozen or so local firms across the OBX. Unfortunately HR currently manages over 400 homes on Hatteras island. Property owners need to wake up and get out of this company, and renters need to stay away until they do. read more

We arrived to our beach house "Somethin' Fishy" in Avon on Sunday Aug 21. Our private pool (that we paid extra for because we have 5 kids with us) was not filled up and it was full of bugs. The next door neighbors who live here full time even called the rental company themselves because they noticed how low the pool water was. We notified Hatteras Realty and Vacasa immediately Monday morning. Not one human being even CAME to the house to look until Wednesday!!!!! We called, messaged, email every single day. No one returned calls, no one did anything. We now have to leave and the pool is finally fixed. We're furious and so disappointed. Twiddy would NEVER EVER EVER have done this. That's why we always use Twiddy. And will from now on. What a waste of money. We did receive a joke of a refund, but it's not about that...it's about our summer trip that we saved for and we're so excited for. Other issues we had: cockroaches inside the home. TVs were tiny in bedrooms. The tv in the other living room didn't even turn on. No smart TVs so no Netflix or anything just cable which is fine...but kind of annoying. The refrigerator was leaking. My bed was broken, like the mattress is falling down in the front. Mildew in ice machine. Mold around vents. Just run down and dirty in areas. And there was a broken screen on the door to the hot tub. Those weren't huge issues and honestly would have been overlooked, but due to the impossible and horrific communication with this company it made things a lot more frustrating. read more

Stayed at fishbonez.....dirty, damaged doors, no batteries in smoke detectors, bugs!, filthy at check in...called 12 times emailed 8 no response. Never again, worst experience in 21 years of obx trips. read more

Absolutely no response to numerous maintenance issues. Have called everyday, filled out online maintenance form & emailed. Only thing we've received is lip service! Unbelievable lack of response for a $5000 weekly rental. I would never use Hatteras Realty for a rental again, & would encourage you not to either! read more

Long review below, here's a summary: - refused to let me cancel for full refund during the pandemic - refused to let me PAY for early check in - dirty house including an old poop in the toilet (picture after first flush attached). I am going to start this review off by saying that I woke up this morning to an NBC article that said NC experienced its HIGHEST single day spent me in COVID cases this weekend. Hatteras Realty refused to let me cancel my reservation for a full refund. The travel insurance they suggest when you book does not cover pandemics. It was either go or be out the $$$ we spent on our rental. Already not happy to go. Then we get there on THE FIRST DAY PEOPLE ARE CHECKING IN. We run into the pool guy (super nice), we can see the linens in the home. I call and ask if I CAN PAY FOR EARLY CHECKIN and they refuse because they don't know if more inspectors are coming to the house. I work in e-commerce retail, part of my job is to make customers go back to my site. We have workflow software we use to keep track of projects to ensure completion correctly. You really need a system to track the workflows of your homes. You can even do it in a spread sheet. Some sites to look into that would help: Monday.com, jira.com.The fact that you have NO SYSTEM to track where a house is in your cleaning/ inspection process in 2020 is unacceptable. So not only that, but when I called and got BECKY (I see complaints as far back as 2018 in these reviews about this person) she was rude (as she has been in all of my interactions with her since the pandemic started). She said if we didn't leave the property immediately any inspectors that hadn't come wouldn't come and we would not be able to check in at 5. So we get back in our cars and we drive around until 5. Our house is the only house that needs a key, so I go to the office. My check in packet is missing. The manager (fairly nice) is making excuses about how everyone was laid off and then everyone had to come back. Not really the customers' problem. If you aren't ready, don't open. He had to go back in the office to find a key for us. He said he would drop off the check in packet but never did. NOW WE WILL TALK ABOUT THE STATE OF THE HOUSE, SOUNDSATIONAL, AT CHECK IN: - dirty dishes in the cabinets - dirty outdoor bathroom - wrinkled/ broken pool liner - trash lining the fence around the pool. - rusty screws and nails in the backyard/ outdoor bathroom/ around the pool - old poop in the third floor bathroom: only toilet without the seat up-- clearly the cleaning crew saw this and didn't want to deal with it. (My boyfriend cleaned it because he's a trooper) - the cabinets in the kitchen were filled with useless things and there was no room for food. - the shelf in the center island was broken. - the sheets for the 3rd floor bed did not actually fit on the bed. - the dryer took 3-4 runs to dry a 1/4 load from the washing machine - seemed like the hot water wasn't working to the dishwasher. *** they told us at check in that if it was not an emergency they would not come to the house while we were there. When I was picking up my key another customer was telling the manager the pool at her home was filthy and he said he would try to get someone out but they couldn't fix it for the owner last week (WHAT KIND OF SERVICE IS THIS??!). So I am not happy. I have been staying in your homes my entire life and going forward we will be booking through AIRBNB and making sure you run none of the homes we stay in. We plan on purchasing a home on the island in the next 5 years. After this trip I would NEVER leave my home in your care. OBX HOMEOWNERS: you love your homes, you want people to have good experiences in them, you have to tell this company and the other ones they cannot treat people or your homes like this. OBX RESIDENTS: you have the power to make the change. All it will take is ONE good property management company that puts people before money. Wipe these guys out. They don't deserve the power they have. read more

Hatteras Realty - This is the third floor toilet after we flushed it once. The whole thing was brown. Only toilet with the seat down in the home. - Property Management Near Me - Avon, North Carolina

Rented a house (Gray Gables) from Hatteras Realty/VACASA from November 19th-26th, 2022 (Thanksgiving week). The most MISERABLE experience ever. ... To start with, the day we arrived and checked in, the master bedroom toilet did not flush completely,....fortunately we were able to use a hallway bathroom, which we did for the ENTIRE time we were there...the hot tub chlorine float was empty...Kitchen floor was sticky and the grout was black...huge "dinner plate" size stains on the living room carpet and stairway...stove top was dirty, as was the oven...a dirty undershirt was left in one of the dresser drawers... The grossest thing was the "clean" towel that housekeeping put in the master bathroom had a recent blood stain on it...UGH Contacting this management company was a joke...apparently VACASA utilizes a call center approach to customer service...DOES NOT WORK...I was on the phone everyday we were there....connected to a call center in Portland OR and several other locations.... On the day before Thanksgiving (Wednesday) the water heater went out...WE HAD NO HOT WATER from Wednesday evening until late Friday afternoon....and of course we were leaving Saturday morning...the call center that handled our call was in BELIZE !!!!! DO NOT USE THIS COMPANY FOR YOUR OUTER BANKS RENTAL....we paid just under $2,000 for a week of hell! read more

Staying at Play--hooky in Avon. The home should be condemned. The list of dangerous items is lengthy. Rusty nails sticking out all over the place. Loose and exposed wiring. Loose planks on decks. Window sills falling out. Other issue -no screens on porch, hot rob doesn't hold water, ice maker broken, countless light bulbs out. This house has been ignored and should not be rented. This is not an exaggeration. We are calling the Dare County building inspector! read more

I have a love hate relationship with this place. They are now owned by Vacasa so that might be part of the problem. so we had a unit rented a year in advance and they called to say the place was being renovated and gave us a new place, with less stars. Fine, they took a bit off but the lady spoke nasty about me to the pother half of our rental, we were taking two units. Not nice as she repeated it to me. Then when we got to the dump place, a day later someone was in the unit we were supposed to have. Hello. then I had no AC on the main level and I called and they said I did not pay for AC on both floors, she checked the rental agreement. To be truthful, I am not sure if that was their office or Vacasa. The hot water was Luke warm in the shower and I was told they would get back to me on that and the fact that the screened in porch was missing a screen so we could not use it. The beds were all so worn our we sank. Yes, and we paid good money for all of this. The bad , really bad part is we had booked the same place again for next spring. Wish us luck. They also don't pick up their phones if you have an issue read more

Plain horrible. They do not take care of the houses they manage and give you false advertisement on them. Our house had mold everywhere, even on the paintings. Lots of things were broken including some lights. If you want to manage properties, you need to take some ownership and select ones that aren't in shambles. Maintenance never showed up for our 4 showers that were so clogged we basically took baths. Never renting from them again and highly advise you to rethink their homes. I attached a picture of the painting that was mildew and wet...just one example. read more

Hatteras Realty - Property Management Near Me - Avon, North Carolina

Sun Runner from Hatteras Realty...Pool was nasty green algae filled with sand... health hazard. Too bad for me... they won't allow me to cancel... that was the MOST IMPORTANT feature in my rental search. Don't appreciate not being offered an option or call before I travelled to see if I would still be willing to rent without the pool (I would have declined). read more

Hatteras Realty - Property Management Near Me - Avon, North Carolina

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Absolutely hands down worst rental realty company i have ever dealt with. To start off, there was hundreds of dollars worth of fees such as cleaning etc. My girlfriend and I and our dog arrived Friday evening and we were using phone flash lights to safely walk up the stairs because the lighting is horrible outside. We went right to bed and next morning we were actually able to get a good look around at the house and see how dusty everything is, the extreme lack of privacy due to destroyed vertical blinds making it hard to sleep as well with the sun coming right in. The beds are as comfortable as the carpet floor. My girlfriend has asthma and has had to keep her inhaler with her at all times in the house due to the dust. The railings on the upstairs balcony are very unsafe and move way too much to feel like they're of any use being there, the floor joist and fascia boards the railings are attached to, move with the floppy railings. It is an accident waiting to happen. A couple of The cross braces for the piles that the house sits on are not even attached. Broken glass ALL OVER the property. I called the reality company to make them aware that there is a broken bong that our dog almost stepped on along with thick shards glass on the stairs to go up to the house from previous occupants on Monday, and they never came to remove any of it after they said they were sending maintenance. They dismissed our concern, meanwhile that could've been hundreds of dollars in vet bills for stitches. It was a hazard that was not child or pet safe. When we first arrived there was laundry in the dryer from previous occupants, a dishwasher is absolutely loaded to the gills with dirty dishes that we had to put through a wash cycle then put away, let alone the fact the inside of the dishwasher is literally missing majority of the pegs for dishes due to rust. The previous occupants container of soiled linnens was on the deck for days until the company came around to drop off for the next occupant after us and i had to ask them to grab them. The screens on the screen room are useless as they flop in the breeze, thankfully the flies and mosquitos aren't bad in March. The carpet had little sand spurs everywhere that were only found when we walked on them barefoot. The wifi network they gave us was wrong thankfully we knew to look at the back of the router. We lost power at least twice a day, mind you even on the sunny 65 degree days with no wind. The power would stay out for five minutes but certainly wasn't fun when it's 10 at night in the shower. The house is in desperate need of maintenance with rotten boards all over the outside. The bedroom fans, especially one of the bedrooms downstairs is so broken if you shift in the bed it may fall on you. Absolutely will not be booking with this company again. Enraged the fees paid for this rental for what?? Only justifiable fee was water usage fee. We were very nice on the phone with them and they were horrible to deal with and very nonchalant about issues we had brought up to them. There is no point calling the company with you concerns because it is hard to get in touch with them and they do not respond. Trying to figure out who we can escalate the problem to because they should not be in business. In addition to calling, we didn't hit the end button, but said goodbye, they thought we hung up i guess and started to say amongst each other (guy we spoke with and a woman in the background) how we should just take care of the dishes and remove the stuff from the dryer and not worry about any of it, as if it wasn't their responsibility to do so prior to us arriving. In addition to all of this, for the checkout they request that you strip all of the beds, vacuum the house, take out the garbage and do the dishes. For the cleaning fee and other fees they charge you it is crazy they request anything be done at all. read more

Hatteras Realty - Broke bong that my dog almost stepped on by the stairs - Property Management Near Me - Avon, North Carolina

So this just happened....I posted a negative review on Hatteras Realty with photo to show proof of our vacation experience which we have done. Hoping they do the right thing of which I will update YELP. We rented a "water front" (couldn't see the water) home THE GRAY HAVEN for 6 days at the tune of $5,000.00+. Complete bait and switch. I don't want to be long-winded so here's what happened. Third floor (rooftop) spindles broken! Our two year old grandson almost fell thru one of them (yes, I was holding his hand THANK GOD). FILTHY AND I MEAN FILTHY utensil drawer and cabinets, floors, walls, counter top and appliances DISGUSTING. Exterior shower head blew off when the water was turned on striking our 2 year old grandson. Hole in the master bath your heel could easily fit in, door in the master bedroom to the outside couldn't shut completely allowing all kinds of bugs in, Jacuzzi broken with water draining down to the floor below (see the line on the gray box), bedding DISGUSTING looks as though someone vomited on the dust skirt, ceiling clearly had water damage and it still looked wet, master bathtub broken. This is to just name a few. The initial "survey" company that reached out to asked about our experience and said they are refunding us almost $400.00 probably their fee, but we do feel the real estate company (HATTERAS REALTY/AVON, NC) should acknowledge this poor experience. They have not. We phoned them twice while staying in this property and we were told "we're sorry what do you want us to do?!" Seriously...... read more

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We had an absolutely terrible experience with VACASA. We rented one of their vacation homes via Air BnB. We were aware of the cancellation policy -- no refund. Which we expected. But my husband's brother died totally out of the blue completely unexpectedly. We told VACASA this immediately and provided proof of death. They did not even give condolences just stated "no refund. This is why you should've bought travel insurance." And of course, that is not true. Travel insurance is for when you THINK something might happen. We explained the situation and both chatted online and called them. But to no avail. It was truly shocking see the utterly lack of dignity and kindness and understanding from them. Ultimately we asked Air BnB to get involved, provided proof of death and Air BnB immediately covered us and refunded us in the wake of this tragedy. I'd NEVER work with VACASA read more

My family and I have been vacationing in the Outer Banks for over 10 years and we have always had a pleasant time. This is our first experience with Hatteras Realty since they were taken over by VACASA and I will not be using them again. Vacasa has made the process way more complicated than necessary and does not provide the service level we have come to expect from Hatteras Realty. They sent me numerous texts about payments and contracts but when I requested a text about the status of the house, radio silence. -The week before our trip they told us check-in was 4:00 pm. When we arrived they changed it to 5:00. I told the rep that we were told 4:00 pm just days ago and she said it was changed to 5 weeks ago. -The house was not the cleanest we have seen especially when the renter has to do most of the cleaning before they leave. I was told the day before the trip that blankets/comforters would not be provided only to arrive with blankets on the bed. My blanket happened to be completely covered in dog hair which I am allergic to. -The dishwasher was full of mold -The outdoor showers were not cleaned - Pool tiles were coming off -some of the bathroom sinks would not drain. The house was beautiful and spacious but U will not be dealing with VACASA again. read more

BED BUGS!!!!! The entire penthouse in Dream Machine was off limits due to bed bugs!!!!!! (The penthouse is the whole reason we booked this property!!!!) This ended up being an ALL DAY ordeal! We literally sat around dealing with pest control, Maintenance, & the property manager ALL DAY! The bed bugs ended up being in 2 of the 6 bedrooms! We packed ALL of our stuff (after it was all inspected ......literally everything had to be inspected for bed bugs) & migrated to the 2nd floor of the house, which by the way was hottttt! Thermostat wouldn't go below 70 & it was 70 outside, it was very stuffy on that floor (upstairs thermostat would go to 68, there was a HUGE difference in the temperature on the 2 floors!). Thankfully the ocean breeze was powerful enough that it was bearable at night. We bagged up ALL of our clothes & sent them away to be laundered, and while we got them back same day, half of them were returned still wet, so we had to put loads of wet laundry in the dryer to finish what they had started. (Jeanie told me on the phone they were likely still wet because the laundry team had a long day & they were probably rushing to get out of there). Also, one of the bags was sent with clothes on hangers & our hangers were not returned. (These were not Hatteras Realty property, they were ours). Thankfully, the pest control guys were great & calmed our worries about bringing these critters home with us. (The pest control company was the saving grace for Hatteras Realty). They left sometime after 9pm, almost 11 hours after the process began but they had to come back the next day! Marianne, the property manager, was going on vacation the next day & assured me she would give me a call from her cell phone (which I thought was pretty awesome of her to stay in touch with me so I wouldn't have to start the process over with someone else).... BUT I never heard from her. Literally the last thing she said on the phone to me was "You will hear from me tomorrow regarding the next steps in this process". She never called. I am a manager in the customer service industry & when you tell your customer you are going to do something, you do it! ESPECIALLY when it gets to the management level. (I am Absolutely disappointed in the way she handled the situation altogether). Additionally, this home had 5 bathrooms.... of those 5 bathrooms 2 of them had toilet paper & soap. The rest were bare .... we stocked those bathrooms with items that we picked up while at the store. The bathroom on the 2nd level toilet had issues water filling the tank as well as the shower drain, I almost broke my ankle in the shower drain. Hatteras Realty did however send maintenance to fix those two issues. I was told by Jeanie the property had been deep cleaned in December, and it was VERY obvious that it had not been touched since. The rental company has done an all around terrible job of taking care of this property with the obvious issues. There were several areas on the porch where boards were rotting (lots of soft spots & you had to be very cautious of where you stepped). The beds are very old & falling apart! The headboard in one of the downstairs queen beds was detached & flopping around. The mattress on that same bed was positioned to where the head of the bed was lower than the foot of the bed so you slept at an awful angle. The ceiling fans in all of the rooms were literally about to fly off of the canopy! One of the queen rooms the blades are drooping & looked like they could fall off at any given minute. (we had no choice but to run the ceiling fans because it was very hot, so we just dealt with the noise & hoped for the best). We were severely disappointed in the condition of this property! Although they did offer a 1 day refund of $185 (to be picked up by check on the day of check out) the overall lack of concern from Hatteras Realty was very disappointing & we will be sure to share our experience with others. We have been coming to the outer banks for 30 years & are actually considering purchasing a home on Hatteras Island...... I will absolutely not be using Hatteras Realty for future business of ANY kind! One positive note, Jeanie was very personable & seemed to be genuinely concerned with correcting our issues. I am very thankful for her service! read more

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Please take a moment to read this review. We have been going down to Avon for years and I've used different Rental agencies and hands down Hattaras Realty is the best of the bunch. Don't pay attention to any negative reviews and give them a chance and they won't disappoint. The Check-in and Check-out process has always worked seamlessly and anytime we've had any issues with the house they have responded appropriately and remedied the situation. I want to also give special attention to an employee named Beverly, who works in the office and does an absolutely fantastic job. She makes you feel like you're their most important customer and she will not stop working until you're 100% satisfied. So, take any negative review with a grain of salt and if you want your OBX vacation to go smoothly, go to Hattaras Realty! read more

Horrible fine print about cancellation policy. AFTER you receive confirmation email you will need to click on trip, click on the side bar on terms, click down to the bottom and figure out you just got taken if you don't cancel in 24 hours because you don't get your money back (minus booking fee) like it says on the first page. Been to NC dozens of times. First time using Hatteras Realty. Won't ever choose this company again. read more

DO NOT do business with these folks. Arrived at rental house to find ripped and torn furniture, so gross I would not let my kids set on the couch. Dog hair everywhere like the place hadn't been cleaned. Mold in showers, just plain NASTY. Faucets, appliances, beds all had issues. When we contacted the company several times they did their best to squirm out of blame and said "we are trying to get a hold of the owner", total BS. Thanks Hatteras Realty for ruining my family vacation....... I gave a 1 star rating because you cant leave 0 stars. Stay away from house named ShellCastle, NASTY! read more

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08/30/2020. Just came back from OBX and used Hatteras Realty again. The house was nice and the few issues we had were handled in a timely manner. My issue is with this new check in policy. Check-ins not until 5 or 6pm?!? We rented a house that had a keyless entry. Know for a fact it was done being cleaned by 230. And they said a key pad code would be emailed by 6pm, which never came and i had to email them. A 6pm check in time is a JOKE!! And don't give the Covid excuse. With a keyless entry there was no interaction with your company. 6pm check in time, you are ROBBING people of their first day of vacation!!!! And then you have the nerve to send an email asking people to check out Friday for a laughably small credit, basically robbing people of their last full day. So disappointing, that we're really considering going with a different company and we've used Hatteras Realty every time we've gone to OBX. You people really need to reconsider that BS check in time. read more

To reiterate some of the recent reviews, Hatteras Realty did an awful job of keeping a clean and safe property (Seredipity). Ants in the kitchen Active wasp nests on the tiki bar Protruding rusty nails from the tiki bar Rusty, falling apart tiki bar stools Black mold on plumbing Dirty floors Broken screen doors (beyond repair) Dirty tissues under a bed & in media room Squeaky, unbalanced ceiling fan on 3rd floor Scratched non-stick cooking pans Broken tv on first floor Hot tub with scratched off controls (can't tell which button is which) Horribly worn paint interior & exterior Dirty walls Customer service is not their forte. They took down all of our complaints. The next day, we checked back to see when the repairman might be coming & nothing was in the system. We yelled & they sent someone over. He addressed what he could. He told us that he'd put in for a replacement tv for the broken one. We never got the replacement. Lip service, that's what you'll get from Hatteras Realty. read more

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We rented Something Fishy, what a disaster! It was dirty, no maintenance has been done, missing tile in bathroom with rotten sub floor (the "maintenance person" came in and put a plywood board down and covered it with a towel, see picture) that previous renters had reported along with kitchen sink that was not hooked together. Missing tiles in pool that at least one person cut their foot on. Been going to OBX for 30 years and have never seen such a dirty house with major issues that a realty company thought was appropriate to be rented. The only pleasant experience was Miss Sharon in the Hatteras rental office. She did her best, but unfortunately it wasn't enough to address major issues with the house. Stay away from Hatteras Realty and run away from Something Fishy. read more

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I was not planning to write this review, as we did receive some compensation with our house. However, after posting a review on the site itself, I saw that they only post the positive reviews. We arrived on Saturday. We were so excited, since we had never rented a vacation home before. Several of our friends had also rented house. There were upwards of 50 of our friends here in 3 different houses. The view is beautiful. The rest of our family arrived and we went to eat and shop for the week. It was already late and we put our stuff away and went to bed. When I jumped into bed, my first word was oh no this is bad. This bed is barely a set of springs with a pad on it. My husband suffers greatly from insomnia and was not able to sleep at all. In the morning, we got up, and found that everyone's bed was just as bad. We went to make coffee and there were moldy coffee grinds left in the pot. The dishes were all cracked and chipped and it looked like they had gone to a garage sale to throw something in the cabinets. Many of the frying pans were scratched and dirty. Nothing matched at all. Mom comes out of her room and informs us that there are clumps of hair all over the floor. Ofc, this prompted a more through look around. The house was really filthy, Under the beds were bottle caps and debris. We didn't notice the night before in the dimly lit house. The supplies left for cleaning(vacuum, broom, mop) were dirty and smelled. Nothing had been dusted at all. The dusted the front of the lamps but not the back of the lamps. REALLY!! There was mold and mildew on the mattress under the bunk beds. The ceiling fans and vents were caked with dirt. There was mold on the bath mats and on some of the walls. The living room furniture was so uncomfortable that it was impossible to relax. The cushions were so worn out that you felt like you were sitting on wooden slats. The third queen size futon was unusable. Management sent out a team to clean for real this time. We were giving nothing but excuses as to why this house was so dirty. Even the cleaning team that came in was shocked at how bad it was. It took 2 days of our vacation to get them to agree to some compensation. We had to go through many layers of people and finally show up in person. The real shame of this house is that with some updating of the furniture, beds and kitchen supplies it could have been a good house. If these owners really cared about the experience of their renters they would do so. I will never again use Hatteras realty. As a management company, it is their responsibility to make sure it is a good house and is kept clean. #hatterasrealty #ezsailrentalavon #ezsail. read more

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I don't like to leave bad reviews but my experience has been pretty much like everyone else. This is our second time renting from them. We should have learned our lesson the first time but it was no fluke. Their houses are not clean. They are not maintained either or they do as little as they can to keep it updated without putting much money into it. There should be some sort of law that the rental companies have to update the rental pictures every year or so to reflect what you are actually getting. The kitchen floor was duct taped together and the carpeting had stains all over it. The pictures that they show doesn't show that. Not that it would have been a deal breaker but would have been nice to know going into it. Also their houses just aren't clean in general. We witnessed that they put just about 45 minutes into cleaning a house. With COVID you would thing that a detailed cleaning would be happening. We spent an hour cleaning before we even unpacked at our house. Anyways I would not recommend them. Their are other rentals you can go to! read more

Hatteras Realty - Flooring duct taped together. - Property Management Near Me - Avon, North Carolina

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We've been coming to the Outer Banks my entire life. I stay in all kinds of rentals - AirBnB, VRBO, privately managed - regularly. We stayed in a Hatteras Realty/Vacasa rental in Salvo in July. I was a guest, so it was not my place to call and ask for another clean, but if I had been the signatory on the rental agreement, I think I would have. While the house itself was fine and nothing disastrous happened, I think this was one of the dirtiest rentals I have ever stayed in. There were crumbs, dirt, hair, lost pieces of games and puzzles, and other small items under pieces of furniture, in the couch, and collected in corners. It didn't look like anyone had bothered to wipe down the backsplash or do a thorough surface clean in the kitchen. The throw rugs/floor mats were absolutely filthy and I am guessing had never been washed. THERE WAS A FINGERNAIL IN THE BEDROOM DRESSER DRAWER. We did what we could to make the place habitable, but there was no vacuum cleaner provided. The dirt and lack of care would be easier to overlook if the rental didn't cost thousands (and thousands) of dollars and if there weren't extra and multiple fees for cleaning and other unidentified expenses. I am almost positive that not a single pillow, coverlet, or extra blanket in this house is ever washed between visits. I'll never stay in a Vacasa-managed property again if I can help it. read more

Never reviewed anything on google or yelp before but here you go... STAY AWAY FROM HATTERAS REALTY/VACASA AND OBX OASIS Our families rented the OBX Oasis 17-H for the first week of August only to arrive and find it filthy from top to bottom, broken cabinets, dirty silverware in the drawers, hvac return grilles black with dirt, trash had been thrown over the deck rail into the yard, pool full of sand, beer cans and cigar butts piled up in a five gallon bucket next to the pool. Not to mention outlets hanging out of the wall, windows leaking during the rain, what appeared to be spit or mucus dried on the mirror, dust caked on every surface in the house, I could go on and on. Almost forgot - the trash cans full of trash at the road that stayed that way for a few days until the fell over and left garbage floating in the water at the end of the driveway after the rain. We called and cleaners finally arrived, in a bad mood, made a poor attempt at cleaning - didn't dust anything. Attempted to leave without cleaning the upper level floors - literally swept up a pile of sand, old food, trash that would fill a small trash can. They also replaced the sheets and comforters since they were either covered in sand or stained with dirt, blood, or worse. Would have been less of a terrible experience had it not rained 75% of the week - and the rain is about the only thing that Hatteras Realty/Vacasa isn't responsible for. The only way to entertain a house full of kids was to go to the hardware store and buy a hdmi cable to connect to a laptop for movies. Internet was sporadic - satellite TV never worked. Vacations aren't about internet and TV but when it rains for 3 or 4 days you need a little bit of both. Reached out to the Owner of the property to let them know how poorly their property was being managed and actually got a pretty quick response indicating they were going to immediately check into it and make it right. The Owner was told we were refunded a significant amount of money - which was a lie. We did receive a partial refund from Vacasa (in October) that doesn't come close to making things right considering the property cost us more than $11k for the week. read more

I spend a lot of time in the Outer Banks and Hatteras Realty was the realtor I have used the most, but that is going to change. I just looked up the rates for various houses for two weeks in April and clicked on the detailed quote for one of them. The rent is $2,097.60 but the Cleaning and Service Fee is $750.11. That is crazy! I stayed at this house before and paid $75 or $85 for cleaning. When I change the length of my stay to only one week the Cleaning and Service Fee drops to $505.97. When you stay for two weeks there is no cleaning done after the first week so why the difference? Since Wyndham purchased Hatteras Realty the fees have gone through the roof. read more

We've been coming to the OBX for over 20 years. Our rental (Jekyll's Hydeout in Hatteras) is the worst we've ever stayed in. Filthy floors, towel bars falling off the wall, dirty dishes, etc. Covid clean? No way! The pool is full of sand and was not clean when we arrived. I understand this business is now owned by Vacasa. We feel ripped off by the condition and lack of cleanliness in this home. read more

Cleanliness not a priority! Cleanliness should always be a priority all the time but especially during Covid. We arrived at the Whelk house after 5 pm and the house was disgusting. We had to spend the first 3 hours of our vacation cleaning everything and vacuuming. Toys on the floor and puzzle pieces from previous guest so obviously they didn't vacuum. At least 2 inches of dust on the headboards and lamps. Hair on couches. Spider webs in drawers with cooking utensils. We put a lot of the dishes we knew we would use in the dishwasher and ran it because we were not sure they were clean. Duct tape holding the kitchen linoleum down in the kitchen and if you stepped on it you felt like you were going to fall through it! Ants everywhere! We opened our linen and it was moldy. Refrigerator and dishwasher were so loud and sounded like they were going to blow up. Grass on playground was so tall. Window sills were dry rotting as was part of ceiling on screen in porch. Screens were torn on porch. House smelled musty. When you go on vacation you want to be comfortable and enjoy it not clean and worry the whole time. We went and looked at other houses with other companies for our next visit read more

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Vacasa took over Outer Beaches Realty and Hatteras Realty. We got a call from Vacasa several months beforehand and was told that the house was damaged by a noreaster and wouldn't be available. I was offered a 'comparable' house (oceanfront, same amt of bedrooms, etc.) When we got there, we found out it wasn't comparable AT ALL. Right off the bat, the front door lock needed to be replaced, it took us at least 10 minutes to get it open, the tumblers were so rusted inside. My husband got slivers of rust stuck in his hand from trying to get it open. Decks were rickety, boards bent under my less than 120 lb. sister's weight, sections of the railing were literally falling off (a serious danger if we would have had little kids with us), the carpet was filthy, sand all over the floors, screens completely missing or ripped. We called about it, and were told someone would be out to fix the deck railing sometime that week, and to expect a call first. We got no call back, and no one showed up, either. To top it all off, I found out that the house that we were supposed to stay in originally wasn't damaged, the owner decided he didn't want to deal with Vacasa, so he went with another company, as is his right. But the fact remains that I was LIED TO. (As a retired Realtor, this really disgusts me. It's highly unethical to lie to clients!) Needless to say, we will avoid Vacasa like the plague from now on!! We do love Hatteras Island and the OBX, we've been vacationing here for almost thirty years, and we'll be back, but we'll NEVER rent from Vacasa again! read more

Some of the worst service I've ever experienced. Do yourself a favor and avoid this company. Inability to address basic maintenance issues coupled with terrible communication made dealing with Hatteras Realty and their staff a nightmare. read more

This is a horrible Company. Don't rent from them or Hooked on Beach Life in Avon. This is just the tip of dirty the house is. HORRIBLE Company and they don't let you leave a review. read more

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Most frustrating weekend ever. Wish I could give less than 1 star. There was problem after problem from the moment we arrived. Multiple calls to Hatteras Realty resulted in nothing. The icing on the cake was when we lost hot water and no one would fix it. We will never rent from this company again. read more

Horrible communication. Maintenance on property is minimal at best. Look for another rental company.

This review is for Vacasa management company and for the property at 4416 Lindbergh Avenue in Kitty Hawk, NC. My family and friends of 6 adults stayed at this property mid July 2022. Pros: 3 minute walk to the beach. There is a beautiful view of the beach from the top open air level of the house. The kitchen is well stocked with appliances, utensils, cooking/baking supplies. Most of the house was very clean. Very dog friendly; much appreciated. Cons: FYI: The living room area was small for our group of 6. (The house description says "cozy", which is correct.) The house can sleep up to 9, which would have made the living spaces feel that much smaller. We did spend most of our time out and about, so the small living area was not a problem for us. One of the bedrooms has very loud box springs; sitting on the bed made a sound similar to a cat howling in pain. It was horrible. A living room lamp's lightbulb was burned out, as was one of the lightbulbs in the parking area. We reported both to Vacasa immediately, and it took them 3 days to arrive with new light bulbs. The very nice Vacasa rep who brought them said that our service ticket had been set up incorrectly. The area under the beds had copious amounts of dust and dirt. Finally, there was no way to leave a review on Vacasa's website concerning this property. I texted Vacasa about this and was told someone would call me back. This is day 3, and I have not received a phone call. Hence, the Yelp review. read more