The bad reviews are warranted. This place is scummy. Good luck with returns or exchanges. Plenty of other places to order a cap from. Stay far away from these guys. read more

First time ordering from this site. Very disappointed with the condition of the hat. Looks used. Shipped in a plastic thank shopping bag. No inside hat shaper, rim was too soft. Overall never again especially for a a gift! read more

I ordered a hat from here that was incorrectly sized. Customer service said that if it was incorrectly sized that they would refund the shipping charges. However, they did not keep their promise. I would not recommend this company as you have to pay shipping both ways even if the issue is with their quality control. read more

I believe that this company sells hats that are not authentic!!!! DO NOT BUY FROM THEM!!!!

Order a gift from this place and got the wrong style , had to PAY to RETURN the hat to get a new hat style only for them to not accept my hat returned (states there was sweat marks even though the hat was NEVER used ) the guy on the phone argued with me about it, like He knew I used it , again it was never used and then he tells me, I can PAY for shipping I'm order for them to send me back my hat or they can throw it away , worst online retail experience ever , don't waste your time here read more

Hatland is incredible. They have a good variety of sports hats that would be more expensive online. Its a good opportunity to get a hat if you're a fan of an out of market team. The staff is super friendly and they have two floors of hats to choose from. Check out Hatland you may find a gem! It's like a land of hats fr! Go to this one. Great place! read more

This place is legit. Great selection of not easy to find 59fifty fitted, blank caps so was pumped to see they had a couple in my size. Easy checkout as a guest using PayPal, prompt email with tracking number, delivery to San Diego in a few days. Thanks fellas I'll pick up more soon. read more

i should have checked reviews first before continuing to order from hatland. the reviews here about the awful awful awful customer service is 10000000% true. they sent me an incorrect hat so i emailed them about it only for the email rep to insist that it is the correct hat (passively aggressive af). fyi i ordered a 100% wool raiders hat with the white snap and i got a polyester hat with a black one. how's that the same thing?? anyway, as i've read the reviews looks like there is no hope of returning this especially because i am from the other side of the world. tough luck. read more

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Went to both stores: not one employee was wearing a mask; I did not receive any greetings; I had to beg for assistance - three strikes and you don't get my business. The worst part is that I can tell they won't care about this review. read more

Yeah.. don't purchase from there. Got my dad a size 7 and it was wayyyy to big for him plus from the inside looks like it's been worn . Very old school way of offering people directions on returning items back plus they don't give full refund back. Spent $20 on a hat it was $12 to ship back and they may or may not give me a full amount back due to shipping. Basically they had a run for my money ‍‍ read more

The name is somewhat misleading, as the overwhelming majority of their inventory is the baseball cap style - but if that is the style you are looking for, they will undoubtedly have something that you will like. Tucked away in the back of the Gold Coast Mall, this hat shop offers a lot of variety in a relatively small space. My husband likes to stop each year and pick out a new hat for our favorite NHL team, and I am always pleased with the options - there have always been at least 5 styles for him to choose from, often many more. The teams and schools are not always grouped together, so you can ask one of the helpful staff if you are looking for something (or somewhere) in particular. Also noteworthy: the ubiquitous coupon books at all of the OC grocery stores and restaurants often include a coupon for $2 off a hat at this shop. read more

Great selection of hats & very professional customer service. However shipping to Canada is painfully slow (2 weeks minimum). And the stores return policy is extremely strict, as well. One if not completely read before purchasing, can really throw you for a loop should you have to use it once your item arrives at it's destination. read more

Amazing Selection of New Era Baseball Caps and Snapback hats by Mitchell & Ness! FAST DELIVERY and FREE SHIPPING on 3 or more hats! Great place if you want DIFFERENT and HARD-TO-FIND New Era 59fifty fitted hats and custom Baseball Caps! NFL NBA MLB NHL College team hats. Your hat store for New York Yankees hats made by New Era caps and Mitchell & Ness throwback fitteds. read more

Hatland - We have more hats than you have ever seen! - Sports Wear Near Me - Ocean City, Maryland

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Ordered online from Hatland and received my order very quickly. I was a tad concerned about the authenticity of their hats since it was a website/store I hadn't heard of before, but received my order and sure enough it's an authentic New Era fitted hat. I found an MLB hat through Hatland that was from a previous season's collection and I couldn't find anywhere else (towards the end of last season I couldn't find my size anywhere as they sold out). Highly recommend ordering from Hatland.com read more

I've been a customer of this store for years . I discovered their website when I lived in Pennsylvania . Order 3 hats, they ship them to you for free. Then I learned they were based out of my hometown of ocean city . One of the best things to happen to the eastern shore! Customer service is top notch both online and in person . They are fully stocked with every team , every color. 100% legitimate new era hats. If you are into fine head wear check these gentleman out. I guarantee you will find at least one hat that you will like. Keep up the great work guys. The two hats I bought today are awesome! read more

I dealt online and ordered a few baseball caps for Xmas gifts for family. Unless you have never ordered a hat before, I found it a pretty good experience. They have a lot of baseball teams with a lot of dead stock from the past couple seasons, prices seem fair if you know what you are looking for. I would suggest you already know your cap size if you order Fitted, save you some hassle. I haven't had to deal with a human yet but if you know ball caps this a solid online ordering shop. Lids? Fanatic? Not many choices out there, this worked well, will order again. read more

Great selection of hats and very friendly staff, the only thing that could be better would be a larger selection of ball caps.

Zero stars of I could! I've been purchasing from Hatland for close to 10 years . I used to love the fact that shipment was fast & quality was worth the price but now, NO WAY will I continue to purchase from Hatland ... I placed my order on April 12th, I recvd my hats on April 28th (NFL DRAFT DAY) after 5p ... I inquired about the hats on the 23rd or 24th & they told me that the post office lost my shipment ... I work for the post office so I asked for the tracking number, they sent me a copy of the receipt, no tracking info ... I again asked for tracking info & when they finally sent it, the info stated that the label was just created the day I asked for it ... they never sent the so called original tracking info but quick to blame the post office ... no integrity, poor service, I'm taking my money elsewhere ... I rather pay a higher price for better service & an inch of integrity ... read more

The quality of the hat (new era) seemed to be good, but site had misrepresentations on size and customer service was lousy. I need a big hat size 8. Based on sizing chart I ordered a size 8'that was to be 64cm. The hat came size 8 - 63.5 yes the .5 makes a difference fine print on site says all charts are estimates and Hatland is not responsible for those chart estimate differences. So basically it's their site but they're not responsible. I tried to work an exchange for another hat for my team that was 64cm or more but they weren't willing to check they're stock, I just had to choose from they're stock using a chart I couldn't trust. I would have been happy with a same MLB team exchange and said so to customer service via email. And all communication is by email, no phone calls- making returns harder. I was buying the team had for a trip to an MLB game. I went to MLB.COM and ordered a NEW ERA hat I could trust the size. It came, I went the trip all good. i returned the Hatland hat after my trip. They rejected it and returned the hat to me after opening (using my postage) saying it was past 30 days and the hat was worn. other than trying it on it was never worn and all tags intact. I even wrote a note and printed out my emails to them. i will never buy from HATLAND again and suggest that others not either. They represent THE WORST of buying on-line. read more

The New location is AWESOME!! I do not go to OC much, but WOW!!! So big plus the online site is SICK!!!

Bought an "Exclusive" Orioles hat only sold by them & it is by far the worst quality hat I've ever purchased! The brim & all the stitching is crooked!! Very disappointed! Will never buy again... read more

customer service is garbage. horrible repsonse time (4 days, really?). and dont even think about returning a hat if it went on your head at all, unless you have your head wrapped in saranwrap first. AND they charge you for shipping, AND they require customers to pay for return shipping (dont even bother trying re my sentence above), AND they charge you AGAIN if you try to return a hat and its not to their liking. Their whole return policy is very trickily phrased so you dont know if they will or wont accept a return. They will say "oh yeah no problem, you can return a hat for refund" but i guarantee 100% they will not accept your return. That is unless you return a hat without even touching it (still a maybe) or you are wearing a hazmat suit while trying it on. Dont bother with this company. you can get every single had they sell from other online retailers with clear and honest return policies that the company acutally stands by. read more

Another crooked company that has all the niceties of customer service, but is just out to cheat you out of your money. I returned a cap the day after I received it; and got an email from "Customer Service" acknowledging they received it and promising to issue a credit refund within 7-10 days. Of course, no refund was issued, so I had to dispute the charge with the bank. This is the new American way of doing business, folks -- squeeze something out of every chump who does business with you, even if it's just holding someone's money wrongfully for a few extra days or weeks. But make sure to placate the customers you're cheating by sending them emails making them think you're responsive. read more

This site is great and I love my hat. At first I thought it was a fake site but it is real so I had to write a review to let people know how happy I am. I will be buying form them again. read more

Poorly manufactured fake merchandise. Beware of their return policy, it's specifically designed to prevent them from every having to process a return. No concept of customer retention, or customer satisfaction. I was a loyal customer, ordering from them a few times over the years. The one time I have some difficulty with my order, I reach out to them for help. They couldn't care less since they already got my money. They would rather lose a customer, and generate negative reviews over $25. Companies that operate with that mentality should be avoided at all costs. read more

screw this place! customer service is horrible!!! do not order anything from this place!