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    Hatfield's Automall At

    5.0 (1 review)

    Services - Hatfield's Automall At

    Routine automotive maintenance

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    10 years ago

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    Germain Hyundai - Elantra N

    Germain Hyundai

    (54 reviews)

    Germaine Hyundai has been a headache every time I've gone…read more You schedule service weeks in advance to be done only to get there and wait an hour and be told "sorry, we don't have the part in for this. You'll need to reschedule for a few weeks later." If you give them your actual address and phone number as they insist when you first go there, they will send you spam every week. I've asked multiple times to be removed and last time was told I was taken off but to give it a few weeks. 6 months later I'm still receiving their spam to get an oil change on my electric car. A few months ago I bring one of my Hyundai's in for a coolant light that kept popping up. I'm told I need to pay $800 for a flush. Proprietary coolant. Special flush machine. You know.... So I pay for the flush, as well as the diagnostic to come to that conclusion. Bring it in a few weeks later because I notice the coolant is low, and they top it off. A few weeks ago I notice the warning light again, check the coolant and it's below the minimum. Yep, leaking coolant. I call, tell the service rep that I've been in for this issue previously and the coolant is leaking. I bring it in, they ask $250 for another diagnostic, $7,000 for a repair/replace of the radiator, radiator housing, coolant, flush, and damage to the crash bar. It's all bent up from an accident. "Why wasn't I told about this the last time it was here and I paid for a diagnostic?!?" Whoops, Germain Hyundai is not sorry. No apology given, just deflected blame on the service coordinator that's no longer employed. I asked why I have to pay a diagnostic again when I already paid for it and they failed to actually properly diagnose the problem. *crickets and blank stares* Germain will charge you exorbitant dealership prices for service, but the above is the sort of quality you can expect there. I would love if they showed accountability and care towards their customers, but that's not how Germain operates.

    Went in for a test drive and ended up signing papers. Very impressed with my sales agent. She was…read morefantastic. Very personable and very down to earth. She took the time to explain everything with the carbine experience as well as any other add-ons. I may have purchased at the time. Very clean showroom and the car that I purchased was just as clean. Would 100% refer any friends or family to Germain Hyundai?

    Mark Wahlberg Chevrolet - Mark Wahlberg Chevy West Broad Street

    Mark Wahlberg Chevrolet

    (89 reviews)

    Hilltop

    I love my "new" car! Kenny and team went above and beyond in getting me exactly what i wanted, even…read morethough they had to buy it from a different state. it's perfect! A 2023 Nissan Altima SL with only 15k miles! Kenny was super helpful and knowledgeable throughout the whole process. He wasn't pushy and didn't rush me into the decision. Everyone at the dealership was welcoming and kind. They even let me rent a vehicle while i waited for my Nissan to deliver from out of state. These guys are great, and i highly recommend them to anyone looking for a new or used car of any kind.

    I gave You a 4 because Your staff worked hard to help My Daughter get the auto She wanted and it…read morewasn't easy,but now She is having two seemingly small issues and Your they are telling My Daughter She has to bring Her car in and leave it 5 to 8 days to just sit their,She has to drive it with the window on the driver's side that won't go up and a faulty headlight that gets moisture in it and goes yoff sometimes,Also saying they have no car to give Her with all the coverage She pays with You,She is a widow and only has Her job to provide for Her and Her Son,Why can't this be more thorough customer friendly and let her bring it in on the day of service. Or make sure there is a rental car there for her this is almost impossible this way for her to do well it is impossible she has expressed all of this to me.please can't She just get a appointment to be their like over night.Can I get a answer to this problem it really putting a hardship on Her and uncalled for stress.She just became a Widow Dec.2025.

    Hatfield's Automall At - autorepair - Updated July 2026

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