Dr. H is absolutely wonderful. She is attentive and answers all of your questions. The support…read morestaff is friendly and helpful. Very cost effective without sacrificing quality of care. You will probably have to wait, even with an appointment, but it's worth it. Would definitely recommend!

I highly recommend Dr.Stephanie Hatayama and her team for any of your pet's needs. They are highly…read moreknowledgeable, compassionate, professional, patient, kind and took the time we needed to listen to our questions and concerns about our pup's neutering appointment. My family has gone to South County Vet for years with our dogs, and they have treated them all with such kindness, care and respect that I could not have hoped for anything better. It has been a relief that our puppy has felt calm and safe at their clinic each time we've been there, and we will continue to take our pets here without hesitation

If I could give this place 0 stars, I absolutely would. I brought my cat in because he suddenly…read morecouldn't move or walk and was clearly very sick. The vet barely examined him -- only checked his heartbeat -- and immediately told me my cat was going to die. Instead of actually trying to help or run proper tests, the only thing they pushed was euthanasia and asked if I was financially stable enough to "invest" in my pet. It honestly felt like they were more interested in taking my money than actually helping my animal. Thankfully I trusted my gut and went to another vet for a second opinion. The second clinic actually took the time to evaluate him, gave him the right shots and antibiotics, and my cat recovered -- he is now healthy again. Based on my experience, this place felt careless, dismissive, and more focused on money than saving animals. I strongly recommend going somewhere else and always getting a second opinion before making life-or-death decisions about your pet.

I am thankful to this pet clinic for taking wonderful care of my dog…read more They actually answered the phone and got my dog in within a few hours of my call. Dr. Gill took care of my baby's issue quick and I appreciate them so much!! This is my new vet for sure!!

I love New Village Pets because they have taken such good care of my cats. I now found a poor…read morelittle kitten outside. He was starving to death. No mother. I took him inside. Fed him, bathed him. And also named him. He's my kitty now! I'm calling New Village Pet tomorrow to get my baby kitty neutered. He's 5 mos old now.

Great place for "fixing" cats, no problem at all with that but an absolutely horrifying experience…read morehaving my 17 year old, little dog euthanized. They literally tortured her for 20 minutes then refused to talk to me about what the problem was/why it took so long and why she was literally screaming! Is this woman a registered vetrianarian? I could not find any information verifying that she is.

We've used 4 Paws for dog boarding our chocolate lab and their service has been absolutely amazing!…read moreThe staff always greets our pet with warmth and excitement. The animals are well taken care of and attended to (from my observation). The property is well taken care of and maintained. Pickup and drop off is orderly with pet and human safety in mind. Communication is always perfect! This will always be our go-to spot for pet sitting and highly recommend!

Amanda had a tall, tall order from me and she delivered with loving care and discipline for my…read morepups. I have Mom and her entire litter that I am raising and we desperately need a break (Vacation!). Amanda was honest about the arrangement and what was needed. Facilities are great--clean, and she has a nice, open spread where the pets can run and play. I so appreciated her willingness to work with me and care for my dogs. My fur babies are rambunctious and rascals but she cared for them and even had them walking on leashes. Thank you, Amanda, for your expert service, superb facilities and loving care! Highly recommend! Will be back when she is ready:)

I want to start by acknowledging that euthanizing a pet is already one of the hardest decisions a…read morefamily can make. We were in an incredibly painful situation, our dog had bitten our daughter in the face twice and needed to be euthanized for her safety. We had adopted him from a shelter, and finding a compassionate, affordable option was not easy. Shelters were at capacity, the SPCA quoted over $500, and other vets were similarly overpriced. We called Northpoint, received a price over the phone, and made the 45-minute drive from out of town, already emotionally drained. What we experienced once we arrived made a devastating day so much worse. First, upon arrival we were informed, for the first time, that we needed to bring paperwork from the shelter where we adopted our dog. No one mentioned this when we called. Staff attempted to contact the shelter themselves, said they couldn't reach them, and then told us they might not be able to help us at all. My husband had to get back in the car, drive to the shelter to retrieve immunization records, and return, adding significant time and stress to an already traumatic experience. Second, when we were finally seen, they quoted us a higher price than what we were given over the phone. They also attempted to add an urgent care fee, claiming we had been given an urgent appointment, which was not true. My husband had to push back just to get them to reconsider. When he mentioned the original price we were quoted by phone, staff told him there was nothing they could do. We were grieving. We were exhausted. We had already driven nearly an hour and a half round trip for paperwork. And Northpoint chose that moment to add surprise fees and dismiss our concerns entirely. It felt like they knew we had no other options and used that against us. I wouldn't wish this experience on any family already going through the pain of losing a pet. If you're in a similar situation, I'd encourage you to get everything, pricing and requirements, in writing before you make the trip.

Dr Chege has such an amazing bedside manner for your pet! The customer service is amazing. They…read moreare so friendly and helpful. So glad we switched to come here.

Everything. For something that is so heartbreaking, Dr. Gary…read moremakes it very peaceful. It has been a tough year and a half in our home. Our first experience was with Greta in July of 2023. 16.5 year old Greta was giving us the heads up that she was ready to go. Dr. Gary came in and Greta went peacefully across the rainbow bridge. Greta's brother Wesley, made it to 17.5 years. Ands just has his sister. He moved on peacefully with the help of Dr. Gary. Bella. Our big girl. Still jumping in the couch and chasing the rc car all the way up to a couple weeks ago. In just three days. She stopped eating and was giving us those eyes that we have seen to often non the last year. I am sure Wesley was calling her to walk with him along the mystical canal. Bella. Also just short of 17 years. Not the most touchy feely girl. She came and laid down on the bed where Dr. Gary and I were sitting. All three are together now.

1-29-25: My cat of 15 years passed at home…read more After about 6pm I was crying and still had her body in my arms. I called and they asked if I needed someone to come out and put her down. I said no, she already passed and I still had her body in my arms and was calling about cremation services and how much it would cost. The person on the other line went silent. I kept saying hello, hello for awhile, but realized they disconnected the call. We went to Cedar Veterinary instead and took her and paid for her cremation. Not a good way to handle a call after a person's pet has crossed the rainbow bridge.

They're so helpful and it's easy to bathe and clean your dog extremely inexpensive. The only thing…read moreI don't like is there's a lot of dog hair around which they could just take one of the dryers and and blow all the hair to one area and sweep it up..

zero this place is…read moreridiculous, charging miscellaneous fees. this hospital charged a fee they don"t know what its for yet. when i asked they stated it could be for an injection or...... something else. what in the world! to top that off they don't give any change back so if you pay cash bring the exact amount. the also dont refund for cash payment. and when i asked if the miscellaneous service was not needed would i get a refund and they said no if it's cash, but could be used for another service. however, i could get a refund if i paid credit card. smdh. we did not trust them and left, they eneded up goving my son his $5 change. sketchy!

Taking my pets here for a couple of years.. great staff & Drs. Reasonable pricing as well …read more.. Thank you .

Went to get an injection for my dog's itching but since the pills work pretty well I declined the…read moreshot as it was $224. Whatever. The problem was with the staff when I requested that they call in a refill for the pills that were prescribed on our prior visit. They wanted me to call the online pharmacy and inform them that his weight had changed a little. When the receptionist called me and asked me to call the pharmacy with the updated weight, I said, "no don't put me in the middle of this since you have to call anyway. She said ok. I got a call back from her a little later informing me that it was my responsibility to call the online pharmacy with his new weight. I could not believe what I was hearing so I indulged her lazy a and called the weight in to the pharmacy. I think the Dr. is very good as are the other employees I have encountered on other visits. This receptionist just gives the business a very bad name because she is so lazy. I would like to speak with Dr. Keller as this employee is bad. Because this medication is weight based, she would have had to give them his weight. I cannot think of a bigger waste of my time since she had to give them the weight anyway. I would think she needs some remedial training at least if not fired.

They are very nice and do a good job every time we get her groomed here. They can get you an…read moreappointment in a timely manner and it's close to home.

Key points: -No water for over 6 hrs…read more-Bloody toes, nicks everywhere -Surprise additional fees -Incapable of grooming dogs with undercoats -Don't care about your dog, just money I'll start off by saying the owners license plate says Cha Chng (cha ching). Before coming, I'd suggest selling a kidney first. They only care about your money and not your pet. I was originally told it would be $120 for two baths, sanitary trims, and nails. I go in and they laid out a million additional fees and stated that they'd have to shave them because their undercoat was shedding out.. Not a big deal, I agreed to that. After they spent over 6 hrs there, I went to pick them up and was charged a bunch of additional fees for "behavioral issues". I asked what happened and they said one was anxious and moving around. I've been getting both dogs groomed regularly for 5 years and have always asked how they do. They have all told me that they were absolutely great but one gets anxious when separated. I told them that up front and they stated that they'd keep them together. When I showed up, they were both tied to a wall in separate rooms... I wonder why he was anxious? Then I get home and see that their toes are all bloody and chopped off. They also had nicks everywhere from the shears. After being there over 6 hrs, they got home and downed water so I'm sure they didn't have any ALL DAY. There wasnt any in the kennels or the wall that they were tied to. My dogs were also shaking like they were terrified when I picked them up. My dogs are very well behaved so I'd hate to see what they charge others who may not be. If I could give zero stars, I would.

I started my boy Pouka here as a puppy and my experience has been absolutely incredible. Pouka gets…read moreso excited every time he goes in for training, and Aiyana has been wonderful explaining every part of the process and working with him. Learning how to safely utilize different tools has been a major help, as well as learning to understand my dog's behavior. I highly recommend Major K9.

Obedience regressed, ears injured, and training relied only on ecollar pressure…read more I sent my 6-7 month old Doberman to Aiyana for a 4-week board and train program. My goals were to refine her obedience, stop leash pulling, and build confidence. Unfortunately, the experience was very disappointing. Positives * My dog did gain a little more patience and became more confident around dogs at a distance. * These improvements are appreciated, but they do not justify the cost of a full board and train program. Concerns * Breed Bias: Aiyana often commented negatively about Dobermans, saying things like "This is why I wouldn't own a Doberman." For someone advertising all-breed training, this was unprofessional and discouraging. * Ear Care: Since my puppy is still posting her ears, I asked to take her home on weekends to do it myself. Aiyana declined until week 3, when I found her ear had been wrapped so tightly it cut into the skin. On another occasion, her ear was bleeding and the glue was completely dried out. When I gave feedback, instead of handling it professionally, she became defensive and refused to continue ear posting on any other dog as if she is doing a favor. * Training Regression: Instead of improving, my dog regressed. She used to know the difference between sit and down, but came back ignoring sit and defaulting to down. Leash pulling was not addressed -- I was simply told to "use a prong collar," even though she had walked nicely without one before. * Reliance on Ecollar: I have no issue with ecollars when used properly, but this training relied almost entirely on constant pressure. Without the collar, my dog would not listen at all to her. That is not effective or sustainable training. * Shocking Statement: At one point, Aiyana even told me, "I cannot do anything if a dog acts a certain way with someone else." Hearing that from someone calling herself a professional trainer was unacceptable. * Professionalism: She frequently reminded me that she had given me a discount, as if that excused the lack of progress. Sessions were delayed and if I arrived a little late due to her schedule changes she would blame me (we also have work and things to take care of and the road time, i am 40min away from her, i also never had the problem to go back to her anytime that worked), and I never received a proper recap or hand-off at the end as after i communicated about her ears she said she is uncomfortable working with us now . Final Thoughts While there were minor improvements in patience and confidence, the main goals of obedience and leash training were not achieved. My dog returned with ear injuries, regression in commands, and unreliable training that relied entirely on tools instead of teaching. I gave her time till even after the board and train being finished to wait for our recap session because maybe just maybe something would change . Which wasn't given because i gave my concern on my dog being hurt and her material not being taken care of . I wasn't blaming her -- just asking for more attentiveness. This program did not meet the level of professionalism, communication, or results I expected from a board and train. For anyone considering training services, I strongly recommend looking elsewhere for a trainer who provides consistent progress, safe handling, and clear communication.