So.... On Friday before an arctic cold snap of -15 degrees coming the next Monday, which was also a…read moreholiday, the gas valve on my boiler went out. I called around to try and find one locally. No luck for my valve for LP (Propane), and no valves with conversion kits available. I was able to order one, I bought it, and paid $175 to next day ship it for Saturday. It came and I had it installed, but it wouldn't light all the burners! Two or three of seven might light, until perhaps a minute later, and then if you blew on then, they would all light, but the boiler would shut down if you didn't. No matter how many times we tried, they would never all light, and instead one or two would light, and the rest would just blow gas into the boiler room! Talk about risk of explosion! So there I was with -15 degree temps coming in 24-36 hours and Monday was a holiday. My first guy told me that there didn't seem to be enough pressure of gas coming into the house and to call the propane company because he thought they had a bad regulator on the tank. I called the propane company and they informed me that all the pressure and lines needed to be checked before they would send anyone out, and they recommended I call Premier Air heating and cooling. At this point I was desperate, so I called! I spoke to someone immediately when I called who put me in touch with the Helena rep, Lex. Lex agreed to meet me at my home in 2 hours and he was there right on time. The first thing Lex did was to check EVERYTHING, clean EVERYTHING, and otherwise ensure that all components were working, one by one, before eventually he was able to conclusively determine that my brand new gas valve, was bad! It wouldn't let much gas into the burners at first, and took almost a minute to build up gas pressure to the normal 8-9lbs. He also determined that there was no problem with the pressure coming into the house from the tank outside. It was the bad valve which wasn't letting enough through for way too long for the burners to light normally. So essentially what was happening was that the brand new bad valve I had just installed would have only been good for causing a gas explosion. Thank GOD I was able to get such a talented professional out to help me on SUCH SHORT NOTICE before a holiday weekend and an arctic air blast. AND..... he just happened to have a universal valve with an LP conversion kit that, after installation, worked perfectly and got our home back online with heat and hot water again! Sure, it was a very expensive valve, and pricey service, but Lex earned every penny, and I was so grateful to have this serious problem fixed in the NICK of time before the arctic freeze! Thanks Lex and Premier Air Heating and Cooling. I WILL be calling you guys again if I need you, and recommending your services!

I've used Premier Systems extensively in the past, including having them install HVAC systems at…read morefour of my properties, so I want to be fair and provide the full context of my most recent experience. I called Premier for a thermostat that had lost power. I was quoted a $225 diagnostic fee and was told that if repairs were needed, that amount would be incorporated into the final bill. The technician quickly diagnosed the problem as a blown fuse and ultimately replaced the fuse and an inexpensive fuse switch. The entire service visit was less than an hour, including a trip back to the shop to get the correct fuse. What upset me was being presented with an $812 bill after the repair had already been completed, without that price being disclosed to me or authorized beforehand. I reacted strongly when I saw the bill. I subsequently apologized directly to the technician for losing my temper and calmed the situation down, but I remain firm in believing that an $812 repair should have been disclosed and approved before the work was performed. After I contacted the owner, Operations Manager Chris called me personally. To Premier's credit, Chris acknowledged that mistakes had been made in how the technician handled the situation and agreed to resolve the invoice for the original $225 diagnostic fee plus $100 for parts, which I believe was fair. Chris also asked that I not use Premier for future service work other than warranty work because of my reaction during the disagreement. While I'm disappointed by that decision given the amount of business I've previously done with Premier, I respect their right to make it. Overall, my experience with Premier over the years has generally been positive, and they ultimately did the right thing in this situation. My criticism is specifically about the lack of upfront pricing and authorization before performing this particular repair. Customers should be told what a repair is going to cost--and be given the opportunity to approve it--before the work is completed. I appreciate Chris taking the time to call me, acknowledge what went wrong, and resolve the billing dispute fairly.

It was time to get AC, it's just needed these days in Bozeman, especially being at home as much as…read morewe are now. With that, we decided it was time to upgrade our 20+ year old HVAC system (still working great, mind you). We got bids from 3 different companies (two Trane businesses and Summit). We decided to go with summit for a few reasons. Extremely competitive pricing. Friendly, honest, respectful people. Demonstration of product knowledge. No attempt to over sale, over size, or roll in unnecessary solutions for our situation. Summit fit us in and was able to get out to our place real fast. We got a quote a couple days later. We have been doing our research so had plenty of questions for them. They gave honest and timely answers. This really bolstered our confidence in them. When it came to install, they showed up on time and were really respectful of our house and the fact we have indoor cats (our kitten was super curious to see what they were doing so was constantly checking in on them). They tore out and installed our new system all in one day (between 7-8 hours). The install was extremely clean. What I was really impressed over was that they didn't just replace everything because they could. They commented on how good the previous install was and leveraged a lot of existing components. Good example of their honesty as some could just mark that as more to sell. We are beyond pleased with how this turned out and would absolutely recommend them to anyone. Their service plan is also extremely competitive for it's price. These guys are top tier and will go above and beyond to make their customers have the best experience. Check them out if you're in need of an install or an upgrade!

The team at Summit Air Heating and Cooling are great. Not only did they install the new AC unit,…read morebut they also managed to fit us in a few days earlier than their original estimates. They did not try and sell us an overpriced unit, which shows you they are an honest company. The furnace I had would not utilize a 3 ton unit which other companies tried to sell me. Good company great owners. Ron

26 Nov.2024 Excellent service,Jessica called me back in less than 1/2 hr after my first report of…read moreno heat. She hoped to have a tech there in less than an hour.Jake pulled up 50 minutes after.Courteous,professional,efficient. About 2 hours later he had our 30+ y.o. Trane back on line. Will use this "Hometown " crew annually. Full kudos!!

We bought our house a year ago and had issues with the heating system. Tim came out and did a…read morethorough review of the problem and came up with a plan. Jesse and Dustin installed new thermostats, a supplemental floor vent, and fixed a few other issues. They were professional and personable. It was clear they're mission was to solve the problem in an effective and efficient manner. Their efforts resulted in our heating system running better than we could have imagined. Great work all around!

I cant say enough good things about this company. They are fast and provide high quality products…read moreand services. I cant imagine working with anyone else

After an excellent experience this summer with our AC installation, we scheduled our annual HVAC…read moremaintenance check ahead of winter with Monarch. LUCAS came out and was wonderful to work with -- kind, professional, and clear about what to expect during the visit. He completed the work efficiently and at a fair price. He was also very respectful walking through our home, which we really appreciated. It's always a great experience with Monarch, and it gives us peace of mind knowing our system is well taken care of. Highly recommend, thanks again!

They're a professional outfit that got the job done right the first time and in the time they…read morequoted. The technicians are friendly and did not mind answering questions. Of course, I stayed out of their way to get the job done. When I asked for a walk-through of the work performed, they gave me a thorough take. After the four quotes that I sat through, I went with Mountain Sheet Metal. They were not the cheapest, but not the most expensive either.

Service was for yearly maintenance on my home furnace. Scheduling was easy and I got an appointment…read morein a very timely manner. Tyler was courteous and on time. I have used this company for several years and they also Service my rental units.

They've serviced and maintained our furnace and air conditioning. Service people are great, and no…read moreworries having them in my home! We've used them for 18 years. They've kept everything running and working well. Nice people! No worries for me!

They were recommended by another HVAC contractor because AC Controls installs air purification…read moresystems. Spoke with Shawn. Responsive. Patient. Knowledgeable. Came to investigate options.Provided detailed explanation/ rationale/ other alternatives. Answered questions. Great service. Highly recommend!

Saw an ad on Facebook for annual heating inspection and if I signed up now would get a nice…read morediscount coupon but only several left. Signed up and got my coupon and was able to schedule an appointment to do the inspection all on Facebook. Was pleased when Frank contacted me and said he had an earlier open and would that work for me. It did and they were here early and had everything checked out and serviced in no time. Would definitely recommend.

From the owner: At Benjamin Heating and Cooling, we are dedicated to providing a wide variety of professional…read moreheating and air conditioning services and products to both residential and commercial customers in the state of Montana. We serve Bozeman and the surrounding Gallatin Valley.

Had problems with Bridger Heating and Cooling, ended up calling Elite to fix their mistakes and to…read morefix the original problem. Offered to come over on a Friday night to get my furnace running again. Fixed the problems quickly and professionally. Polite, knowledgeable, what you wish more companies were like.

From the owner: Get your home HVAC problems solved by working with the best air conditioning and heating contractor…read morein Belgrade, MT. The HVAC Experts are on your side, ready to provide affordable and effective HVAC maintenance and repair work when you need it most. Whether you're looking to upgrade your home's heating and air systems with the latest and greatest in HVAC technology or need immediate repairs to keep your current unit running, this professional AC and heating contractor is here for you. From installation to routine maintenance, their team has you covered. Never settle for less than the best when it comes to keeping your home's air systems at peak performance. Call The HVAC Experts today to get in touch with a reliable HVAC repair contractor.

Rodney Rassler knows as much about heaters, boilers, furnaces and such as anyone alive. He is a…read moregreat guy, super knowledgable, but most of all, has absolute integrity. He truly cares about providing the highest quality service at the best price he can deliver, and he will return to a job at his own expense if you have any legitimate issue with his work, or with the outcome of that work. I had a "needle in a haystack" problem that he came back multiple times to sort out, the last time at his own expense because we just hadn't found it. He is someone you can trust and you can rely on. Rare these days when so many others are just out for a buck, and don't really care what happens to their customer.

From the owner: Rassler Heating & Air Conditioning has been serving the Bozeman area for over 30 years. You can…read morecome to us with any heating or cooling problem, from sales to installation or repairs. We're a locally-owned and family-run company, so you can count on us. We work with top-of-the-line products from brands you know, like Heil and Coleman. We offer free estimates as well, and we have some of the best rates around. Give us a call and see what Rassler can do for you and the indoor air comfort of your home all year-round.

I live up in the mountains and have a bathroom addition being constructed. I was utilizing a…read morecontractor for the work. Though a decent man, I soon realized we were being overcharged on many aspects of the projects. Many of the subs were charging us additional fees for travel because of our location. A neighbor with a similar issue was referred to Excel Plumping. We also contacted Jeff and were amazed that his bid was less than half what the contractors sub bid us. Jeff came and did the work in-between jobs and on his own time. I grew up working with my father who is a contractor specializing in plumbing and I can tell you Jeff dis an outstanding job. No extra fees for travel, nothing. I will be using him for future projects for sure. He is a good honest man and would be happy to refer him to anyone

Great working with these guys! Always honest, and efficient. Definitely gets the job done.read more