So.... On Friday before an arctic cold snap of -15 degrees coming the next Monday, which was also a…read moreholiday, the gas valve on my boiler went out. I called around to try and find one locally. No luck for my valve for LP (Propane), and no valves with conversion kits available. I was able to order one, I bought it, and paid $175 to next day ship it for Saturday. It came and I had it installed, but it wouldn't light all the burners! Two or three of seven might light, until perhaps a minute later, and then if you blew on then, they would all light, but the boiler would shut down if you didn't. No matter how many times we tried, they would never all light, and instead one or two would light, and the rest would just blow gas into the boiler room! Talk about risk of explosion! So there I was with -15 degree temps coming in 24-36 hours and Monday was a holiday. My first guy told me that there didn't seem to be enough pressure of gas coming into the house and to call the propane company because he thought they had a bad regulator on the tank. I called the propane company and they informed me that all the pressure and lines needed to be checked before they would send anyone out, and they recommended I call Premier Air heating and cooling. At this point I was desperate, so I called! I spoke to someone immediately when I called who put me in touch with the Helena rep, Lex. Lex agreed to meet me at my home in 2 hours and he was there right on time. The first thing Lex did was to check EVERYTHING, clean EVERYTHING, and otherwise ensure that all components were working, one by one, before eventually he was able to conclusively determine that my brand new gas valve, was bad! It wouldn't let much gas into the burners at first, and took almost a minute to build up gas pressure to the normal 8-9lbs. He also determined that there was no problem with the pressure coming into the house from the tank outside. It was the bad valve which wasn't letting enough through for way too long for the burners to light normally. So essentially what was happening was that the brand new bad valve I had just installed would have only been good for causing a gas explosion. Thank GOD I was able to get such a talented professional out to help me on SUCH SHORT NOTICE before a holiday weekend and an arctic air blast. AND..... he just happened to have a universal valve with an LP conversion kit that, after installation, worked perfectly and got our home back online with heat and hot water again! Sure, it was a very expensive valve, and pricey service, but Lex earned every penny, and I was so grateful to have this serious problem fixed in the NICK of time before the arctic freeze! Thanks Lex and Premier Air Heating and Cooling. I WILL be calling you guys again if I need you, and recommending your services!

I've used Premier Systems extensively in the past, including having them install HVAC systems at…read morefour of my properties, so I want to be fair and provide the full context of my most recent experience. I called Premier for a thermostat that had lost power. I was quoted a $225 diagnostic fee and was told that if repairs were needed, that amount would be incorporated into the final bill. The technician quickly diagnosed the problem as a blown fuse and ultimately replaced the fuse and an inexpensive fuse switch. The entire service visit was less than an hour, including a trip back to the shop to get the correct fuse. What upset me was being presented with an $812 bill after the repair had already been completed, without that price being disclosed to me or authorized beforehand. I reacted strongly when I saw the bill. I subsequently apologized directly to the technician for losing my temper and calmed the situation down, but I remain firm in believing that an $812 repair should have been disclosed and approved before the work was performed. After I contacted the owner, Operations Manager Chris called me personally. To Premier's credit, Chris acknowledged that mistakes had been made in how the technician handled the situation and agreed to resolve the invoice for the original $225 diagnostic fee plus $100 for parts, which I believe was fair. Chris also asked that I not use Premier for future service work other than warranty work because of my reaction during the disagreement. While I'm disappointed by that decision given the amount of business I've previously done with Premier, I respect their right to make it. Overall, my experience with Premier over the years has generally been positive, and they ultimately did the right thing in this situation. My criticism is specifically about the lack of upfront pricing and authorization before performing this particular repair. Customers should be told what a repair is going to cost--and be given the opportunity to approve it--before the work is completed. I appreciate Chris taking the time to call me, acknowledge what went wrong, and resolve the billing dispute fairly.

I live up in the mountains and have a bathroom addition being constructed. I was utilizing a…read morecontractor for the work. Though a decent man, I soon realized we were being overcharged on many aspects of the projects. Many of the subs were charging us additional fees for travel because of our location. A neighbor with a similar issue was referred to Excel Plumping. We also contacted Jeff and were amazed that his bid was less than half what the contractors sub bid us. Jeff came and did the work in-between jobs and on his own time. I grew up working with my father who is a contractor specializing in plumbing and I can tell you Jeff dis an outstanding job. No extra fees for travel, nothing. I will be using him for future projects for sure. He is a good honest man and would be happy to refer him to anyone

Great working with these guys! Always honest, and efficient. Definitely gets the job done.read more

I have had a couple quotes done by Shawn. He is really prompt and keeps to his word when he will…read moreshow up. For this issue he called me back on a Friday night and setup an appointment for Monday to address it. He showed up on time with the right parts and also took care of a small request I had about another issue. Very professional and his work was clean and on point. His quote was fair and reasonable for the job. I would highly recommend using Boss plumbing. They will be my first call for future plumbing needs.

From the owner: Quality plumbing at an affordable price! Boss Plumbing is a Veteran owned, Montana born plumbing…read morecompany. Master Plumber with 27 years experience! Licensed and insured. We are available to help you today. Give us a call at 406-579-6940! You can also find us on Facebook at Boss Plumbing MT LLC to schedule an appointment!

They were able to fit us in same day. They were professional and quick and left the spot cleaner…read morethan when they arrived. They provide great value at a reasonable price. I'd recommend them to anyone!

Ty from Bob's Plumbing was out to fix a leaking toilet. While out he noted that our water valve in…read morethe crawl space was sticking/old and needed to be replaced. Ty did a great job and we continue to have great service with Bob's Plumbing....

My Guy Plumber…read more Living in Bozeman now for 25 years, I've had the opportunity to use several plumbing contractors, from time to time. I can say, without a doubt, the experience I had with Kevin and his team, at My Guy Plumbing , was about the best anyone can expect. I did call the usual guys first, but several didn't bother to return my call or just through out the "Bozeman I don't want to do it price" Kevin got a price to me the next day and even though it wasn't an emergency, by the end of the week, water heater was in and complete. All by interactions with Kevin were positive and my tenant, on the property, had nothing but good things as well. Thanks Kevin, My Guy Plumber is in my contact list for future work.

Kevin is great! We trust him with our house and recommend My Guy Plumbing to our friends and…read moreneighbors

These guys are super busy. Great response. Knowledgeable. Professional. Cleaned up after…read morethemselves. Greatly appreciate Drew and his follow through. He returned when he said he would. Explained what he would be doing & how it would remedy the problem. Thank you! Highly recommend.

Very expensive and poor service. They did not do what they said they would do and put me and my…read moreneighbors in danger without our knowledge or consent. I wrote them and complained. They lied about it. I wrote the Better Business Bureau and the lied even more! Attempted to defend themselves saying I met with them at my place.....Too bad they are so stupid, I proved that I wasn't even in the state when they said they met with me!

Had two great interactions with them on small projects, so I decided to use them for a big project…read more Communication was terrible. Work was terrible. Got half finished and disappeared. I went up the ladder at the company to try and get help. I received an apologetic and hopeful conversation and was "put on the schedule" for 4 months out. I called them 4x after 3 months to make sure I was still on the schedule. None of my calls were returned. I then emailed and got the reply that I actually wasn't on the schedule and wouldn't be on it until "spring." In Montana, that could be f-ing July. I cannot move back into my home until this project is done and Ranger wasted 4 months of my life and patience when I could have called other companies.

I've used them before and was happy. The technician they sent this time didn't seem to know what he…read morewas talking about. I only needed a simple outdoor frost-proof outlet that only required unscrewing and replacing. A job I've done before, but I just didn't want to mess with it myself this time. He refused to attempt to unscrew it. He wanted to cut a hole in our bedroom ceiling and closet ceiling, told me I would have to get a drywall person to fix the hole, and said the job would be well over $1,000. I told him no way and he charged $300 for the trip. He also told me the new faucet would cost me $150. The same faucet at Lowes is $39. I fixed it myself in 20 minutes with the exact same $39 faucet. I thought this was a reputable company. They are sending idiots out to do the job and asking the customer to pay for their incompetence. Never again. This company is just looking for ways to rip you off.

I have been working with Ambient Air Solutions for the past 3 1/2 years and in that time have…read moreutilized their services to replace/upgrade 2 furnaces and have had emergency repairs performed on my rental properties. Ambient answers their phone no matter if it is regular business hours, in the evening or if it is on a weekend, they are polite, prompt and reliable which makes my life easier from a landlord's perspective. All the best, 007

Extremely disappointing experience with Ambient Solutions…read more We purchased a brand-new HVAC system from Ambient expecting that we were investing in a reliable system and professional support. Unfortunately, we have experienced problems with the system essentially since it was installed, and the lack of follow-through from Ambient has been just as frustrating as the equipment issues themselves. During the summer, our AC completely stopped working during very hot weather. We contacted their 24-hour service, and although the technician who responded was professional, the system was not repaired. We continued having problems afterward, including the AC being unable to maintain the temperature set on the thermostat. On August 7, after already going two weeks without contact from Ambient, I reached out again and explained that the system was still not working properly. I specifically told them that on warmer days the house would remain 3-5 degrees above the requested temperature and gave them a real example: at 8:00 PM it was still 75° inside with the thermostat set to 70°. I also explained that we had been dealing with problems since installation and that the system had never worked correctly. That August 7 message was our last communication with Ambient. As of September 21, we have received no response, no follow-up, and no resolution. This isn't an old HVAC system that has reached the end of its life. This is a system we purchased new from Ambient, and we have been trying to get the problems addressed since it was installed. We gave them multiple opportunities to correct the situation and continued trying to work with them rather than immediately going elsewhere. At this point, the most disappointing part isn't simply that a new system has had problems--equipment can have issues. It's that the company that sold and installed it has failed to follow through and has now gone more than six weeks without responding to our last request for help. We paid for a new, properly functioning HVAC system and expected the company that installed it to stand behind its work. Based on our experience so far, that has not happened.