26 Nov.2024 Excellent service,Jessica called me back in less than 1/2 hr after my first report of…read moreno heat. She hoped to have a tech there in less than an hour.Jake pulled up 50 minutes after.Courteous,professional,efficient. About 2 hours later he had our 30+ y.o. Trane back on line. Will use this "Hometown " crew annually. Full kudos!!

We bought our house a year ago and had issues with the heating system. Tim came out and did a…read morethorough review of the problem and came up with a plan. Jesse and Dustin installed new thermostats, a supplemental floor vent, and fixed a few other issues. They were professional and personable. It was clear they're mission was to solve the problem in an effective and efficient manner. Their efforts resulted in our heating system running better than we could have imagined. Great work all around!

So.... On Friday before an arctic cold snap of -15 degrees coming the next Monday, which was also a…read moreholiday, the gas valve on my boiler went out. I called around to try and find one locally. No luck for my valve for LP (Propane), and no valves with conversion kits available. I was able to order one, I bought it, and paid $175 to next day ship it for Saturday. It came and I had it installed, but it wouldn't light all the burners! Two or three of seven might light, until perhaps a minute later, and then if you blew on then, they would all light, but the boiler would shut down if you didn't. No matter how many times we tried, they would never all light, and instead one or two would light, and the rest would just blow gas into the boiler room! Talk about risk of explosion! So there I was with -15 degree temps coming in 24-36 hours and Monday was a holiday. My first guy told me that there didn't seem to be enough pressure of gas coming into the house and to call the propane company because he thought they had a bad regulator on the tank. I called the propane company and they informed me that all the pressure and lines needed to be checked before they would send anyone out, and they recommended I call Premier Air heating and cooling. At this point I was desperate, so I called! I spoke to someone immediately when I called who put me in touch with the Helena rep, Lex. Lex agreed to meet me at my home in 2 hours and he was there right on time. The first thing Lex did was to check EVERYTHING, clean EVERYTHING, and otherwise ensure that all components were working, one by one, before eventually he was able to conclusively determine that my brand new gas valve, was bad! It wouldn't let much gas into the burners at first, and took almost a minute to build up gas pressure to the normal 8-9lbs. He also determined that there was no problem with the pressure coming into the house from the tank outside. It was the bad valve which wasn't letting enough through for way too long for the burners to light normally. So essentially what was happening was that the brand new bad valve I had just installed would have only been good for causing a gas explosion. Thank GOD I was able to get such a talented professional out to help me on SUCH SHORT NOTICE before a holiday weekend and an arctic air blast. AND..... he just happened to have a universal valve with an LP conversion kit that, after installation, worked perfectly and got our home back online with heat and hot water again! Sure, it was a very expensive valve, and pricey service, but Lex earned every penny, and I was so grateful to have this serious problem fixed in the NICK of time before the arctic freeze! Thanks Lex and Premier Air Heating and Cooling. I WILL be calling you guys again if I need you, and recommending your services!

I've used Premier Systems extensively in the past, including having them install HVAC systems at…read morefour of my properties, so I want to be fair and provide the full context of my most recent experience. I called Premier for a thermostat that had lost power. I was quoted a $225 diagnostic fee and was told that if repairs were needed, that amount would be incorporated into the final bill. The technician quickly diagnosed the problem as a blown fuse and ultimately replaced the fuse and an inexpensive fuse switch. The entire service visit was less than an hour, including a trip back to the shop to get the correct fuse. What upset me was being presented with an $812 bill after the repair had already been completed, without that price being disclosed to me or authorized beforehand. I reacted strongly when I saw the bill. I subsequently apologized directly to the technician for losing my temper and calmed the situation down, but I remain firm in believing that an $812 repair should have been disclosed and approved before the work was performed. After I contacted the owner, Operations Manager Chris called me personally. To Premier's credit, Chris acknowledged that mistakes had been made in how the technician handled the situation and agreed to resolve the invoice for the original $225 diagnostic fee plus $100 for parts, which I believe was fair. Chris also asked that I not use Premier for future service work other than warranty work because of my reaction during the disagreement. While I'm disappointed by that decision given the amount of business I've previously done with Premier, I respect their right to make it. Overall, my experience with Premier over the years has generally been positive, and they ultimately did the right thing in this situation. My criticism is specifically about the lack of upfront pricing and authorization before performing this particular repair. Customers should be told what a repair is going to cost--and be given the opportunity to approve it--before the work is completed. I appreciate Chris taking the time to call me, acknowledge what went wrong, and resolve the billing dispute fairly.

I cant say enough good things about this company. They are fast and provide high quality products…read moreand services. I cant imagine working with anyone else

After an excellent experience this summer with our AC installation, we scheduled our annual HVAC…read moremaintenance check ahead of winter with Monarch. LUCAS came out and was wonderful to work with -- kind, professional, and clear about what to expect during the visit. He completed the work efficiently and at a fair price. He was also very respectful walking through our home, which we really appreciated. It's always a great experience with Monarch, and it gives us peace of mind knowing our system is well taken care of. Highly recommend, thanks again!

I used to use Campbell's pretty much year. I always asked for Chris, a good guy , and did great…read morework! I'm sorry to say, that Campbell's got too expensive. For the great work, I will give a 5 star. For being expensive, I can't compete with Big Sky!

communications with the office were excellent, techs were on time, did thorough boiler annual…read moreservices and kept me informed as they worked. Very reasonably priced. Will definitely use Campbell again.

Though I cancelled my membership in advance, I was still charged the following month. I called and…read morewas promised in a voice mail on May 7th that the $30 would be refunded. I have still not received it over 3 months later. I have emailed them 3 times and they keep delaying, apologizing and "letting the boss know." Until today I had no idea they were under new management. Can't say as it's looking good for them. I would not recommend.

They are a scam!! Do not use this company. The last owners are getting sued for installing faulty…read moresystems. We've had over 15 people come look at our furnace and every time they blame it on the last person. The customer service is awful. We are sleeping by a fire tonight with our one year old. She said she'd call back, and instead left a text saying one ones available and then scanned our calls to vm

Service was for yearly maintenance on my home furnace. Scheduling was easy and I got an appointment…read morein a very timely manner. Tyler was courteous and on time. I have used this company for several years and they also Service my rental units.

First, it was an emergency call at 2:00am, Saturday. The service rep on call was on another job…read moreand promised a callback shortly. He called back in 10min and was at our house in 30. That was great. He was friendly and professional and had our problem figured out in maybe 10 minutes - it was the air inducer motor. He did not have that part in his truck so he promised an estimate first thing Monday morning. He kept his promise with an email and a phone call right around 8:30am. The estimate was $470 for the part, $30 for part delivery and $60 for the 2nd home visit to install (after $170 for the emergency), or about $560 now, and $730 total. I price checked another Bozeman HVAC firm and saw on the internet that one other person on Amazon claimed this price from another HVAC co. But Amazon sold that part for $85 and free shipping!! I was a bit nervous about messing with a gas appliance, but this inducer screws to the wall of the furnace with just 4 screws and 2 plug-in wires. You do not touch any furnace parts that carry gas. The how-to video lasted 5 min. I took maybe 45 min. My furnace fired right up as so many Amazon reviews noted. So if you are non-mechanical, you are getting a fair HVAC price. If you can hold a screwdriver, perhaps consider saving $480!? I did need the emergency call to tell me what was wrong and that was totally fair.

Had problems with Bridger Heating and Cooling, ended up calling Elite to fix their mistakes and to…read morefix the original problem. Offered to come over on a Friday night to get my furnace running again. Fixed the problems quickly and professionally. Polite, knowledgeable, what you wish more companies were like.

From the owner: Get your home HVAC problems solved by working with the best air conditioning and heating contractor…read morein Belgrade, MT. The HVAC Experts are on your side, ready to provide affordable and effective HVAC maintenance and repair work when you need it most. Whether you're looking to upgrade your home's heating and air systems with the latest and greatest in HVAC technology or need immediate repairs to keep your current unit running, this professional AC and heating contractor is here for you. From installation to routine maintenance, their team has you covered. Never settle for less than the best when it comes to keeping your home's air systems at peak performance. Call The HVAC Experts today to get in touch with a reliable HVAC repair contractor.

Ray came out next day after we called for service on our furnace. He was very professional, fixed…read morethe problem. He didn't charge us for the repair, since it was a known defect of our furnace and he obtained the part from the factory and repaired it for no cost to us, even though the furnace was out of warranty (we've had this same problem occurring the third winter in a row, so the furnace itself was faulty).

From the owner: No daily overtime charges, if it is 7pm you pay the same as if it is 2pmread more