26 Nov.2024 Excellent service,Jessica called me back in less than 1/2 hr after my first report of…read moreno heat. She hoped to have a tech there in less than an hour.Jake pulled up 50 minutes after.Courteous,professional,efficient. About 2 hours later he had our 30+ y.o. Trane back on line. Will use this "Hometown " crew annually. Full kudos!!

We bought our house a year ago and had issues with the heating system. Tim came out and did a…read morethorough review of the problem and came up with a plan. Jesse and Dustin installed new thermostats, a supplemental floor vent, and fixed a few other issues. They were professional and personable. It was clear they're mission was to solve the problem in an effective and efficient manner. Their efforts resulted in our heating system running better than we could have imagined. Great work all around!

So.... On Friday before an arctic cold snap of -15 degrees coming the next Monday, which was also a…read moreholiday, the gas valve on my boiler went out. I called around to try and find one locally. No luck for my valve for LP (Propane), and no valves with conversion kits available. I was able to order one, I bought it, and paid $175 to next day ship it for Saturday. It came and I had it installed, but it wouldn't light all the burners! Two or three of seven might light, until perhaps a minute later, and then if you blew on then, they would all light, but the boiler would shut down if you didn't. No matter how many times we tried, they would never all light, and instead one or two would light, and the rest would just blow gas into the boiler room! Talk about risk of explosion! So there I was with -15 degree temps coming in 24-36 hours and Monday was a holiday. My first guy told me that there didn't seem to be enough pressure of gas coming into the house and to call the propane company because he thought they had a bad regulator on the tank. I called the propane company and they informed me that all the pressure and lines needed to be checked before they would send anyone out, and they recommended I call Premier Air heating and cooling. At this point I was desperate, so I called! I spoke to someone immediately when I called who put me in touch with the Helena rep, Lex. Lex agreed to meet me at my home in 2 hours and he was there right on time. The first thing Lex did was to check EVERYTHING, clean EVERYTHING, and otherwise ensure that all components were working, one by one, before eventually he was able to conclusively determine that my brand new gas valve, was bad! It wouldn't let much gas into the burners at first, and took almost a minute to build up gas pressure to the normal 8-9lbs. He also determined that there was no problem with the pressure coming into the house from the tank outside. It was the bad valve which wasn't letting enough through for way too long for the burners to light normally. So essentially what was happening was that the brand new bad valve I had just installed would have only been good for causing a gas explosion. Thank GOD I was able to get such a talented professional out to help me on SUCH SHORT NOTICE before a holiday weekend and an arctic air blast. AND..... he just happened to have a universal valve with an LP conversion kit that, after installation, worked perfectly and got our home back online with heat and hot water again! Sure, it was a very expensive valve, and pricey service, but Lex earned every penny, and I was so grateful to have this serious problem fixed in the NICK of time before the arctic freeze! Thanks Lex and Premier Air Heating and Cooling. I WILL be calling you guys again if I need you, and recommending your services!

Scam artists. They break things, then claim that they cannot be fixed and give you a "discount" on…read moresomething new. They also grossly overcharge people who don't get multiple bids.

After an excellent experience this summer with our AC installation, we scheduled our annual HVAC…read moremaintenance check ahead of winter with Monarch. LUCAS came out and was wonderful to work with -- kind, professional, and clear about what to expect during the visit. He completed the work efficiently and at a fair price. He was also very respectful walking through our home, which we really appreciated. It's always a great experience with Monarch, and it gives us peace of mind knowing our system is well taken care of. Highly recommend, thanks again!

I was working for a local business in the Bozeman area and Monarch had called and asked for us to…read moreinstall gas lines to their heating appliances because they were not qualified? It was strange because you would think that a heating and cooling company possessed the manpower and training to complete a vital step in the first category they list for services provided, you know, the heating part?! This company I worked for and myself helped them with the task they asked us to complete, to install a gas line to THEIR equipment. I myself needed help completing a project that required AC equipment. I remembered Monarch from the previous jobs I had mentioned so I gave them a call and asked for help. As soon as I mentioned that I had my own equipment and just needed Monarch to complete the 25% left to complete the project the person on the phone became very uninterested in helping and made it clear that Monarch did not work on equipment they did not sell. She said she would talk to her boss and have him call me back but no one ever has. If Monarch only works on their own equipment how do they do service work? Do they show up and just tell the customer they need something new even if the equipment is new and only needs to be repaired? Are they using this angle to force people in an area where services are low and prices are high to buy services and equipment that weren't necessary? I had explained that I worked with Monarch and had positive interactions with them and the person on the other end and the person that never called me back just kind of didn't care, they too busy to help someone that helped them. Kind of a kick in the crotch and not a company I would ever help or recommend now that I am independent in the same area. Very bad customer service with complimentary ethics issues included with every sale! Experiences vary! Call today!

Our condominium building had no water on the whole west half of the building (6 apartments). Cade…read morecame over, and had it solved within a half hour. Fast & reasonable!

These guys are awful! They installed a new boiler for me back in February. It's now May 6th. The…read moreboiler still doesn't work properly! After months of unreliable hot water, which fluctuates every two minutes between hot and cold.... The Boiler "Brand New" K2 from US boilers. Is supposed to be awesome... it's already been rebuilt once and after numerous attempts to get it to operate properly. I'm more frustrated than ever. I work out of town. How do you leave your house with someone when the Heat and Hot water don't function?? This has been the Worst experience I've ever had with anything!! Brian

Service was for yearly maintenance on my home furnace. Scheduling was easy and I got an appointment…read morein a very timely manner. Tyler was courteous and on time. I have used this company for several years and they also Service my rental units.

First, it was an emergency call at 2:00am, Saturday. The service rep on call was on another job…read moreand promised a callback shortly. He called back in 10min and was at our house in 30. That was great. He was friendly and professional and had our problem figured out in maybe 10 minutes - it was the air inducer motor. He did not have that part in his truck so he promised an estimate first thing Monday morning. He kept his promise with an email and a phone call right around 8:30am. The estimate was $470 for the part, $30 for part delivery and $60 for the 2nd home visit to install (after $170 for the emergency), or about $560 now, and $730 total. I price checked another Bozeman HVAC firm and saw on the internet that one other person on Amazon claimed this price from another HVAC co. But Amazon sold that part for $85 and free shipping!! I was a bit nervous about messing with a gas appliance, but this inducer screws to the wall of the furnace with just 4 screws and 2 plug-in wires. You do not touch any furnace parts that carry gas. The how-to video lasted 5 min. I took maybe 45 min. My furnace fired right up as so many Amazon reviews noted. So if you are non-mechanical, you are getting a fair HVAC price. If you can hold a screwdriver, perhaps consider saving $480!? I did need the emergency call to tell me what was wrong and that was totally fair.

This company is simply the Best. We had had multiple problems over the past years with our furnace…read moreand the company who installed it was not able to get to the root of the problem. The owner of Gallatin River responded to our calls on the Friday after Thanksgiving. He came out right away on Saturday, to Big Sky, and got to the true root of our issue. He got our furnace working right away and will be back to fix the root cause of this ongoing problem. We will be using Gallatin River Heating and Cooling for ALL of our heating and cooling needs in the future. I Highly recommend this company. The owner actually answers emergency calls and worked to find and fix the problem.

Great experience. Rodney with Gallatin River Heating And Cooling serviced a control issue I was…read morehaving with my system and while on site diagnosed a dirty flame sensor on my furnace. Rodney was very knowledgeable about heating and air conditioning. I will be calling Gallatin River Heating And Cooling for future services.

I live up in the mountains and have a bathroom addition being constructed. I was utilizing a…read morecontractor for the work. Though a decent man, I soon realized we were being overcharged on many aspects of the projects. Many of the subs were charging us additional fees for travel because of our location. A neighbor with a similar issue was referred to Excel Plumping. We also contacted Jeff and were amazed that his bid was less than half what the contractors sub bid us. Jeff came and did the work in-between jobs and on his own time. I grew up working with my father who is a contractor specializing in plumbing and I can tell you Jeff dis an outstanding job. No extra fees for travel, nothing. I will be using him for future projects for sure. He is a good honest man and would be happy to refer him to anyone

Great working with these guys! Always honest, and efficient. Definitely gets the job done.read more

Ray came out next day after we called for service on our furnace. He was very professional, fixed…read morethe problem. He didn't charge us for the repair, since it was a known defect of our furnace and he obtained the part from the factory and repaired it for no cost to us, even though the furnace was out of warranty (we've had this same problem occurring the third winter in a row, so the furnace itself was faulty).

From the owner: No daily overtime charges, if it is 7pm you pay the same as if it is 2pmread more