I've traveled extensively on both coasts mostly in major cities, and the one thing I miss most is…read morethe charm and feel of a small town. I happen to be visiting friends in Concord and had an event that I needed to attend. I really wanted to showcase a stellar outfit for this occasion, and I found this incredible dress at Copley at Neiman's... ALAS it was 2 sizes too big!! Since it was on sale I couldn't leave it at the store and bought it with the mission of bringing it to a magical tailor. My friend recommended Village Cleaners as the first stop- she raved to me about their services as my friend had her wedding dress cleaned and altered there. K.C. the owner of the shop is Korean (Koreans are the sweetest people ever!) and she's as honest as they come. She was asking me what the dress was for- clearly I loved it bc I bought it 2 sizes too big and offered great suggestions in how to fit the dress properly to my body shape. K.C. was good about being transparent with cost and timeline, and I truly felt liked she cared :) The whole fitting experience at Village Cleaners was beyond what I expected- you normally get that kind of attention and kindness if you're spending a lot of $$$$$ in places like L.A. and NYC and even then it's not quite authentic. Since my dress (which by the way received so many compliments), I have returned with my dry cleaning, and found equally great quality. I just wished I lived in Massachusetts so I could return more frequently to get this service! Sigh!

I brought a pair of expensive curtains from Anthropologie here to be hemmed. The difference between…read morethe two curtains is 3 inches, totally uneven and extremely noticeable. And it cost over $100. So upset.

Good choice for dry cleaning. They also offer alterations and wedding dress packaging…read more Not the cheapest but good quality and good service.

I dropped off a coat for dry cleaning. PA cleaned the gloves in the coat pockets. When I objected…read moreto paying for a service I did not request, the Manager initially balked, but then said they wouldn't charge me, but notepnline that I was a "difficult" customer. I responded I would never be back. Clearly this business does not know the meaning of Good customer service.

Super-reasonable price to repair a $300 furniture cover. Can't even tell it used to be ripped.read more

On numerous occasions found my shirts after dry cleaned to still be semi wrinkle. I never said…read moreanything because I usually iron them. But yesterday on Thursday picked up my three pants I had dry cleaned (mind you none of them discolored) and when I received them, one of my suit pants had weird pinkish discoloration. The lady was not the "boss" so I left them there for boss to look at, and this morning spoke to owner/boss, about discoloration and he told me it wasn't him or his common fault and they were "due to sweat (from me). I told him the discoloration was not there when I dropped off, and gave me look as it was (basically saying I'm lying). So refused to acknowledge damage and restoration. Obviously last time I do business with them, and I'm out of a suit!!! Disgraceful indeed. And I noticed he must of tried to do something to get out because you can see in picture I took, it appears to be a wet ring around pinkish area. Both legs have discoloration. He had to insult me on the material my pants were (polyester and wool mix) and that's why discoloration as well.

I'm convinced these are the best cleaners in the region…read more A caveat: I'm a male and really only clean dress shirts/pants. I have no experience with gowns and dresses, but with that said, they do what dry cleaners are supposed to do: get your clothes clean, and they do it on time and courteously. They have never been late in their appointments, and I've never had any random spots/wrinkles appear on my dress shirts (which I hear happens to some people). Today was my first time getting a $600 Allsaints wool coat cleaned. It apparently turned out to be a tricky deal, since the collar had leather trim and could potentially be ruined by dry cleaning chemicals, something that the woman working here noted. (I had never heard of this, but I've also never taken anything leather to the cleaners before). She waited and advised as I called up the customer service line for Allsaints, who surprisingly didn't know the care details of the leather trim. The woman (I don't know her name, but from the other reviews it sounds like it's Linda) told me that to be absolutely safe, they could send it to leather cleaners, but the turnaround time was a full week. We both decided that they would go ahead with a conservative cycle and a manual dry-clean with only that coat itself in the machine, personally watched over by... her husband? The owner? The only other male that I see in the store, that guy. 24 hours later (love that turnaround time), I have myself a clean, undamaged wool coat. I'm a happy camper.

I asked if they can shorten pants and they said no. So it seems they do not actually offer tailor…read moreservices

These ladies do great seamstress work. They have repaired some jeans (added a patch) and repaired…read moresome dress shirts with splits in the arm and buttons that pulled through. Very high quality. Well worth the money of you like to repair your expensive clothing. I recommend.

Been going there since I moved here in 2013.They are good cleaners and really good tailors. Helpful…read moreand kind.

Enjoy doing my laundry here. Machines are clean, employees are helpful and nice, and the prices are…read moregood.

I just left there and was told that she does not offer dry cleaning service. Doors don't operate…read moreand store manager places cones in front store parking spaces to reserve space for specified customers. Not sure if this is a genuine Laundromat in Worcester or what their purpose is.

Great cleaners! My dad spilled coffee over himself while we…read morewere visiting family. He decided to take a sip of his Starbucks latte when he had to abruptly stop causing his white polo to be stained in coffee. Fortunately, this cleaners was nearby. We dropped off his polo, and after a few days, got it back in pristine condition! It even felt like it was new. Prices were definitely reasonable, and anyone complaining about it has forgotten that: 1. Inflation has been and will keep happening 2. Supply chain issues has caused a shortage of certain materials that are necessary for a dry cleaner's When you take these things into consideration, you really can't fault them or any location for the prices. Blame your boss for not paying you enough and JPow for inflation. Overall, great family run business with very nice owners!

Today I brought 3 loads of clothes and ask for them to do and didn't think anything of it when the…read morelady said 6 dollars a pound. Great, I would think at most it would be $100 dollars. This is the time when they should have at least tell you the price break down on what it would cost. When I came back to pick it up, the lady told me it was $327 dollars?!?!? WHAT IN THE WORLD?! If I knew it was that much why would I have done it? If I knew it was that much, why would I even do it? This is very bad for business and I highly recommend everyone to beware of this and make sure they tell you how much it cost before just handing them your clothes. Absolutely disgusted and absurd. I will not be coming ever and will be filing a complaint.

we had alterations done with the dry cleaning. Everything was ready as promised and was done with…read morecare.

Tried to call for information on dry cleaning down comforter. No one answered during business hours…read more& recording said voicemail not set up. Seems to not be a very good way to do business for relatively new customers.