1. Hartzell Heating & Air Conditioning

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Aurora, CO

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Hartzell Heating & Air Conditioning

5.0 (4 reviews)
Closed • Closed

Services - Hartzell Heating & Air Conditioning

Water heater repair

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Copperhead Plumbing

Copperhead Plumbing

(8 reviews)

Copperhead Plumbing has been my go-to plumber for the past 18 years, and I cannot recommend them…read moreenough. We have trusted them with all of our personal plumbing needs as well as the plumbing needs of our commercial building, and they have always exceeded our expectations. They are extremely knowledgeable, reliable, honest, and responsive. No matter the size of the job, they consistently provide quality workmanship and excellent customer service. It's hard to find a company you can truly trust, but Copperhead Plumbing has earned our trust time and time again. If you're looking for a plumbing company that is dependable, experienced, and stands behind their work, Copperhead Plumbing is the one to call!

WARNING: Failed diagnosis, poor communication, and refusal to take responsibility…read more Copperhead Plumbing charged me $300 for a diagnosis that missed the actual problem, left my tenant without hot water for three weeks, and cost me nearly $1,500 in lost rental income because I had to forgive part of the tenant's rent. When confronted with evidence that their diagnosis was wrong, they refused to refund a penny. I hired Copperhead after replacing a seven-year-old water heater that had rusted out and whose pilot light wouldn't stay lit. The brand-new replacement had the exact same problem, suggesting the issue might be elsewhere. Copperhead's technician allegedly checked the system, and Taylor confidently told me the problem was a defective thermopile. Despite my reasonable concerns that a brand-new water heater had the same symptoms as the old one, he insisted they had ruled out other causes. They provided no written diagnostic report or supporting documentation. After days of delays trying to obtain a repair estimate, I contacted the manufacturer myself. They told me the symptoms were inconsistent with a faulty thermopile and suggested another cause was more likely. Taylor remained confident in Copperhead's diagnosis and suggested an additional $400 inspection, while warning that it might be money wasted. He also said the replacement part would take three weeks to obtain. I sought a second opinion. Within 20 minutes, another company found and removed a wasps' nest blocking the water heater's exhaust vent--the very vent Copperhead had assured me they checked. The water heater worked immediately and has had no further problems. The other company also provided a proper diagnostic report with photographs. When I contacted Copperhead, provided photos of the wasps' nest, and requested my $300 back, they claimed they had tried to tell me about the nest but couldn't reach me while I was overseas. That explanation did not match my experience or the communications I received. Even after I challenged their account, they refused to issue a refund. The bottom line: I paid $300 for a diagnosis another company corrected in 20 minutes, endured three weeks of unresolved problems, and lost nearly $1,500 in rental income by having to reduce my tenant's rent. The other company found the actual problem, fixed it immediately, and provided photographic documentation. Copperhead provided no comparable report and refused to take responsibility for its failed diagnosis. I would not trust this company with another job. Find a contractor who verifies the problem rather than confidently guessing, documents their findings, and stands behind their work.

Allied Services

Allied Services

(10 reviews)

Allied was the preferred vendor of my home warranty so they were assigned to come out and fix a…read moreleaky faucet. Scheduling was a breeze. When I talked to Alan on the phone he asked if I would be home that night. I was. So he sent Tony out SAME DAY! Tony was friendly and prompt. The next day I realized the faucet was still leaking. I didn't notice until the end of the day so Alan said he'd call me as soon as he'd know when they could get out. I was the first customer in Aurora. Tony came back out and simply realized the part he had used was the wrong size by a little bit. (He showed me the pieces to compare and I couldn't tell the difference). So he ran out to Home Depot, picked up the part and the shower has been leakless since! Thanks for the fast service, and especially thank you for being so quick to remedy the situation when there was a hiccup the first time!

Not sure what happened here. I spoke to the tech and he agreed to come out to give me a quote on…read moreinstalling a tankless water heater and other plumbing/HVAC/Electrical needs. This would have been a multi-thousand dollar job on the water heater alone and had numerous other jobs that I wanted to speak with him about. When the appointment time came and went with no one showing, I had to reach out to see what was up. I was told that he was on another job in the mountains unexpectedly and didn't have cell service (an excuse he had already used before on a previous call we had). He then said he could be at my place in a hour...which turned into 2. I either wasn't on the books and he totally forgot about our appointment, or he is a one man show and there was no one else to give me a courtesy call. I guess I'll spend my money elsewhere.

Hartzell Heating & Air Conditioning - hvac - Updated October 2026

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