After having another company come check out my furnace that stopped working, they assured me it was…read morethe control board. But that other company wanted almost $900 to replace.... I replaced the control panel myself, but was still having issues. I wanted to find an independent, trustworthy contractor to avoid all the corporate HVAC companies that will price gouge you if given an opportunity. James was able to work me into his schedule quickly (lucky for me!). He arrived within the hour timeframe he quoted, and had the issue figured out quickly. He even went above and beyond and ensure the prior control board was broken. He showed me what was wrong and got my unit working again. The price was extremely fair for his time and experience. I wish I would've started by calling him. 100% will be using him for all my HVAC needs moving forward.

James came out last week to perform a yearly maintenance on our AC unit and our furnace. He is the…read moreonly person we trust to service our AC unit, furnace and water heater. He is very trustworthy, his prices are very fair, and he shows up when he says he will. There are so many contractors these days that you cannot trust. We are very fortunate to have found James. If you need HVAC services, James and Change in the Weather HVAC is where you should go. Scott C

Our AC went out and I reached out to Macy at Behold Heating and Cooling, she was able to get us in…read moretouch with Chris to coordinate and schedule for a technician to come out! Chris was able to ask me some simple questions about our AC. I'm definitely the type of person to be like "please ask my husband" haha but Chris was super friendly and reassuring! Erfan was scheduled to come out after 5pm but thankfully he was able to come sooner in the afternoon! Chris was right - it was frozen! Erfan was so great!! He took the time to explain the process and all the charges associated with fixing our AC. Erfan was able to fix it and get everything working smoothly without any hiccups. Everyone at Behold Heating and Cooling was so kind and so helpful! Grateful they were able to fix our AC in this Colorado heat!

Today we asked someone from Behold to give us an estimate to replace our heat pump. Within 2 hours…read morewe had Jay show up and proceed to analyze our situation. He was cautious about wearing shoe coverings anytime he was in the house and explained everything he was doing. Come to find out we don't need a new heat pump at this time whereas he could have really pushed us to buy one. We were very impressed with his knowledge and professionalism. And will not hesitate to use Behold in the future. This was our first time to use this company. Also, Jay did not charge us for the couple hours he spent with us!

Was given a quote online, to repair my evaporator cooler, they came out to verify what was needed…read more They revised the quote based on my needs for repair. They did a great job repairing my unit, verified everything was working properly prior to their departure.

Very professional great knowledge and straight forward advice. We had a whole new system installed…read moreand the team did a great job.

Wow! Front Range installed my Amana SEER 16 AC and 96 AFLUE furnace in 2017 wining best of three…read morebids. Excellent one day install by trained crews. They arranged $1600 xcel rebate. Well, last Friday my AC went down. I called at 11 and they arrived by 4 pm and fixed it in 15 minutes $150 trip charge $150 part covered by warranty. Great service!

This company installed our A/C Unit in 2017, so when our pipes started freezing up, I figured I…read morewould give them the first crack at it. The tech came out and told us it would be $1500 to take apart the furnace and clean it, and that it wasn't worth it. That we should pony up for a new $6-$7K furnace. I know a sales pitch when I hear it. I reached out to some friends in the industry and they both relayed that there is rarely a reason to replace a furnace for A/C issues. We got the furnace taken apart and cleaned for a couple hundred bucks. A/C is cranking. Beware of these types of shady practices.

Austin from Rock Plumbing came out and got our A/C unit up and running quickly. The problem turned…read moreout to be a burned-out capacitor and transformer. I really appreciate how fast the Rock team responded. From scheduling to the repair, the entire experience was outstanding. Professional, prompt, and great service--I highly recommend Rock Plumbing!

Made an appointment. They didn't show during the 2-hour window and didn't let me know they'd be…read morelate. When I called in to find out what was going on, they had an AI assistant answer the phone that barely worked. They finally called me back, put me on hold for a while, and then said they'd be at least another hour. Seems like this company is too big for its britches. I won't be hiring them again--going back to a smaller company that actually cares about the customer. What's my issue? I scheduled an appointment and burned afternoon PTO waiting during a 2-hour window. No one showed, and no one bothered to call. When I reached out twice, I was trapped in a completely unhelpful, robotic AI assistant from India that failed to handle basic routing. After being placed on hold and disconnected (the AI said they would call back), I finally got a call back from operations--only to be told the tech was running another hour late (which would have been 1 and 1/2 hrs past the window). When I expressed reasonable frustration over a wasted afternoon and said this was ridiculous, the dispatcher offered zero empathy or accountability, gave a cold "Okay, bye," and hung up. If your techs are running behind, basic field operations dictating contacting the customer 45 minutes ahead of time--not leaving them in the dark, wasting their time, and hiding behind cold script readers and a robotic AI. Unacceptable way to treat customers. Here is a basic operations communication map Step 1: Appointment Scheduled & Tech En Route * Field Assessment: Tech assesses job progress 45-60 minutes prior to the next window. * On Schedule? Proceed to customer site. * Behind Schedule? Trigger proactive dispatch notification. Step 2: Proactive Customer Outreach (Before Window Lapses) * Tech or Operations sends a quick SMS/Call: "We're running ~30-45 mins behind on our current job. So sorry for the delay! Would you like us to come slightly later today, or would you prefer to reschedule at your convenience?" * Option A: Customer Accepts Delay -Tech proceeds; Operations tracks ETA. * Option B: Customer Reschedules -Immediate priority re-booking with zero hassle and empathy. Step 3: Inbound Customer Inquiries (If Delayed) * Customer calls in regarding status -Route directly to a live dispatcher (bypass automated bots for active appointment windows). * Dispatch Response Track: * Cold & Callous Track: Put customer on hold - Minimal explanation - Dismiss frustration -Customer cancels & leaves 1-star review. * Warmth & Empathy Track: Validate lost time/PTO - Provide precise ETA - Offer immediate service fee credit/discount for the hassle - Return to Step 1 for future service. ... It's not that hard.

I had my tankless hot water heater serviced and cleaned. they were able to do the repairs same day…read moreso as not to inconvenience me. Everyone from my first call was pleasant, professional and very knowledgeable. I would highly recommend this company.

Purchased a new Trane A/C from Simply Electrical after our old unit finally stopped working after…read more25 years. Tyler was my primary installer yesterday and couldn't be happier with working with him. Tyler is very personable and professional. He took exceptional care with everything involved with the installation including clean up. He also patiently answered all of my questions and was just a pleasure to interact with. In fact, everyone that I interacted with at Simply Electrical including the owner was simply exceptional to work with. A+++

I've been an annual maintenance customer for over two years and am very happy with the service…read more Our furnace is newer and high efficiency. Our AC unit is over 20 years old. The team has never tried to upsell and has always walked through every recommendation without pressure. Only once did we need some tuning that resulted in fees beyond our annual maintenance costs. The techs are friendly and knowledgeable. The email and text notifications are timely. The office staff is flexible with schedules and gives us plenty of notice to plan the visits.

They were super nice, very helpful, and a joy to work with. They made things easy. No fuss.read more

Response to major issues with my 26 year old HVAC system failing was exceptional…read more On Thursday July 2nd at 8:00AM Jacob, Joel and Luis of Gustafson Heating and Air showed up at my house to install a new Lennox HVAC System. Their overall performance was outstanding and I would highly recommend them and Gustafson to everyone and anyone asking for a reference. The team of Jacob, Joel and Luis were extremely efficient and answered any and all questions I had. Thanks to everyone at Gustafson.

Everyone at Gustafson is super friendly and helpful, including their great technicians. Mike talked…read moreme out of getting a more expensive humidifier than I needed, which shows a lot of integrity. I did have an issue with them honoring their coupon, but they made it right. I'd recommend asking for a written quote with any discounts applied in advance just in case, though.