I have been using Pirates Cove Ann Arbor for almost 5 years now and have been extremely happy with…read morethe service and facility. The facility is well kept and clean. Any time I had an issue (which every time was self-created) they responded quickly to take care of it and always kept me informed. The people at Pirates Cove are always friendly and great to work with. I would definitely recommend Pirates Cove Ann Arbor to anyone.

Great facility. Very clean, well managed, and with good security. I looked at a few other places…read morebefore choosing Pirates Cove. Many thanks to Teresa (with no "h") and Christine, who provided outstanding service and made the whole process fun.

Good place to store stuff. Never had a problem with anyone breaking in. They monitor the gate,…read moreand it's locked after hours. Not convenient if you need after hours access, but better cuz they only let people in when they're watching. Prices are decent, units are clean. It's an older storage unit, so there are some upkeep issues, but nothing catastrophic.

I highly recommend this place! Kevin was very kind and communicative. He explained everything and…read morelet us know about the cost right upfront, so know hidden costs. He was extremely helpful in a stressful situation. This is the place to go for all your storage needs!

5 Stars Plus. Levin is the best. Very helpful in renting units and maintaining the property. We…read morewould use again as needed. The run specials on the rent at times and they are reasonable in cost.

I was sorry to read Tyler's review since it was absolutely the opposite of my experience. Don't…read moreknow who Ken is, but maybe no longer working there? Clearly the service orientation of the manager is critically important in the times of transition of many people using self storage. Jen is absolutely a superstar! Very capable, constantly working with customers to help make their experience successful for them. Great attitude. Always willing to help. Very clean, new facility. I have used self storage in many states and locations over our years moving around the country, and working with Jen and this facility in Brighton is absolutely the best we have ever experienced. Thank you so much, Jen.

I do not recommend storing here. The management is not willing to take care of their customers and…read morethey offer services and deals that they do not follow through on. Ken said he didn't want to help me. He didn't say he couldn't he said he didn't want to. Multiple employees at this location promised help and results that were never receive. I've never missed a payment and have always been respectful with staff and I was treated as if I was a nobody. I'd highly advise steering clear of this storage facility if you want honest and good business because this establishment has neither.

Extremely rude person at the counter. I will never rent from them ever again. Terrible experience!…read moreI went to Home Depot instead and they treated me very well. Avoid this place...

Worst customer service ever! The owner hung up on me and told me to take my business elsewhere in…read morethe future when I called to question an illegitimate $20 charge done AFTER my return.