Well, I felt better just seeing Dr. Schroeder. I've been pretty down in the dumps since Harley died…read moreand our month-long trip really helped get me out of the doldrums! Getting to see my siblings was the highlight of the trip for me. Spending a lot of time outdoors with my dog getting more exercise than usual was the other highlight..... that is until I took a spill on one of our walks!! So, it's really unbelievable how many different parts of your body you can bruise and bang up from one little fall! I managed to get my chin, road rash on my right knee, huge bruises on the upper right knee, scraped right ankle, scraped left hand, and finally -my left foot (which I thought I probably sprained pretty badly based on the size and the colors it ended up being over the next few days.) Anyhow, I am a tough old bird and since we were out of state I really didn't want to go to the ER or an Urgent Care if it wasn't absolutely necessary so I stayed off of it as much as I could, all things considered, and it did improve very slowly but surely. Since this happened mid second week of our four week and two days trip, I really had expected it to be pretty much back to normal, but it is still hurting enough to cause me to limp, so I thought I better check in with Dr. Schroeder at Wells Branch Family Medical Center. She's been my doctor since 1990. I know, unbelievable, right?? I met her when I worked in long-term care back when doctors still went to facilities to see their patients. She was a very young DO, very personable, you could just see how much she cared about her patients and her communication skills were excellent. I asked her if she was taking on new patients in her practice and she was .....so the rest is history! Dr S. agreed that I should come in after reporting this injury. After examining my foot, she said that she thought it might well be fractured. We felt like it was probably the upper metatarsal considering where the swelling and the pain is. She ordered a foot and ankle X-ray which she ordered and I received today. Since I have been walking on it for over two weeks there was really no urgency and I did not expect to hear anything about the x-ray until tomorrow. I was a little surprised when she called this afternoon. Turns out I have something called a Jobe's fracture. Dr. S. recommends that I see an orthopedist and said it's highly unlikely I would need surgical intervention, but she does think that they will put me in a boot for 6 to 8 weeks. Jeez Louise, here we go again. I have got to quit falling! Bottom line here-I have had Dr. Schroeder as my Primary Care Physician for 30+ years and I still feel the same way about her care and concern and expertise as I did when I observed her seeing her patients in the long-term care facility. 40 (yes 40!!!) years ago. I don't know if she's taking any new patients so you'll have to call & check if you I have a need to make a change. I just wanted to write up a five star review because Dr. Schroeder and her team at Wells Branch are just incredibly awesome and I want to be sure they know it!!! Yvonne- At the front desk is so sweet and very efficient and Dr. Schroeder's nurse has been there for years and is quite a card. I must say that even though my foot ends up being broken, I felt better when I left the office, then I did when I came in! I hope anybody that happens to be reading this feels the same way about their practitioners. I just know that I am truly blessed, and I hope to be able to continue my visits when necessary for as long as I live!

One line summary: It's not terrible - check medical websites for better reviews…read more This is an office shared by several doctors located on the side of the strip mall facing the gas station. I read many positive reviews of Dr. Carlson at my insurance's medical review website, so I decided to book an appointment since I'm new to Austin and was looking for a family care practitioner. Dr. Carlson was great and answered all my questions, taking time to listen to a concern I had about a hearing problem I sustained after a basketball injury. After taking a look for himself, he recommended me with a list of 3 ear specialists just to make sure there was no long term damage. He also suggested that for my age, yearly check ups aren't as necessary, and every 2 years would suffice, so it's nice to know he's not looking to get as much money from me as possible. The only down side I experienced was it took about 9 days wait before I could get my appointment. I don't know how long waits normally are, or if this was an anomaly, but if I had the flu or something that needed attention quicker, 9 days is not very acceptable. Overall, I'm pleased with my experience here and would recommend it.

best pcp care i ever had on my 72 years on planet earth. i have been with dr crear as a patient…read moresince 2020 and trade doctors for anything.

I've been going to Thrive for a long time but I've been put off lately by the experience of…read moremessaging with them. I really like Dr. Crear and some of the PAs so it's a shame that the messaging service is not held to a high standard. Honestly, it's like talking to a child...but one who clearly uses AI to polish their grammar. The level of incompetence - with incorrect prescriptions called in and incorrect information relayed - is concerning. I hope they don't have these medical assistants completing tasks that require common sense, like relaying important test results. I know practices are trying to increase profits, especially those practices that are owned by private equity (which this place may be--IDK). But please consider your patients. Don't run a competent practice into the ground by having these assistants do what medical professionals should be doing. Employ some actual nurses to answer patient questions for god's sake, not just "medical assistants."

This is a great Choice for those of us who don't "fit" in the sad traditional spectrum of…read morehealthcare and for those who don't have health insurance. I had a wonderful experience here. I just walked in. There was no wait. I think I got lucky but this is a very new facility and that may be why. The staff was friendly and helpful from the beginning. They were quick to assess and patient to answer all my questions. Everyone showed concern and compassion without judgment. I was not questioned or put on the spot about finances. In fact no financial info was required. Only my own personal/health info. Dr. Jayh was so nice, knowledgeable, and compassionate. She listened to me (for real) and didn't have an arrogant attitude like so many doctors who believe they are superior to everyone else. She was so kind and caring, focusing on my needs and sensitive to my opinions and desires. Really supportive. I only paid $85 for the visit and got a coupon for reduced cost meds. It would have been much less if I was on a monthly plan. My visit would have cost $25 or $50 depending on which plan you choose. I would recommend this healthcare choice to any and all regardless of income. I am super satisfied. This process was the easiest, quickest, most non-invasive experience I have ever had in a doctor visit. Highly recommend!

Dr Bristol is the most thoughtful doctor that I have ever visited. By that, I mean that he doesn't…read morejust treat the symptoms, but looks for the underlying root cause. He even has a book jacket of the book, "Beat The Heart Attack Gene" pinned to a bulletin board for patients to see, a book that is a must read for the best heart health, the leading cause of death in the U.S.. He is a rare find. Highly recommended doctor! So why did I take away a star? Because the receptionist needs some work. I'll bet she is very efficient and knowledgeable, but just needs to apply some social skills like "being kind and polite." It'd be nice to get a welcoming smile and salutation, like, smilingly, "Hello. Welcome to the Wells Branch Medical Center. How are you doing today?" Then when the patient is done with their complaining, "Well, let's see if we can't get you in to see the doctor as quickly as we can. Would you please fill out......." I get it that when you've been in one job for a while and know the system, you just want to get the job done, and sometimes the people just seem to get in the way, and sometimes patients can be very self-absorbed. So it's easy to forget that many folks don't know the routine and have to be kindly moved to do this or that. So it's critical to have a caring, empathetic, and compassionate attitude, and especially for folks that don't feel so well. And it'll show on your face if really do care. Correct that, and my rating goes to 5 stars! But do not miss out on Dr Bristol. His in depth concern can be lifesaving!!! The young nurse that I had was excellent too!

The staff is GHETTO. They ignore your medical condition. Pretty much in the drug companies pockets…read more AVOID!!! It is all about the money not the patient.

Unfortunately Dr. Carlson retired in 2016. He and his wife had care down to a science. He was…read morepersonable and down to earth. He never once said BMI!

I only have great things to say about this clinic! My family has been going here since we moved…read morehere two years ago. My kids see Dr. Shah and I see Dr. Angelelli. Both providers are courteous, caring, professional, and knowledgeable. They take the time to listen to our concerns and answer any questions we may have - and never in a condescending manner. I always feel reassured and at ease when I leave an appt with either doctor. I really appreciate that Dr. Shah can relate to me as a mom of small children and provide recommendations, not only as a medical professional/expert, but also with that momma perspective. As far as after-hours, we had a wonderful experience with Dr. Whited. He was very personable and calmly evaluated our daughter after she fell and hit her head. He concluded that she was fine and sent us home, but told us to call him if we noticed some specific signs throughout the night. The next morning, he called right before he went into surgery just to check on our daughter. That meant so much to me and my husband. He also made sure to communicate with Dr. Shah regarding the incident and she checked in that day as well. Oh, and I cannot write a review without mentioning their AWESOME nurses, Alli and Erin. Both are great at their jobs! My daughter especially adores "Ms. Alli." :) The receptionists/administrative assts are also friendly and helpful (There is one in particular who always brightens our day, but sadly I cannot remember her name! She usually sits on the far right). My only negative thing to say about BSW, in general, is that you cannot reach your clinics directly and have to call the main line every time. For example, if the clinic calls with lab results and you miss it, you must call the main line and the representative has to call the clinic to let them know you called back. Then you have to wait again for them to call. That can be a little frustrating at times. However, this is not the clinic's fault.

Only came here because it was in-network and close to my house after a fall. They have you sign…read moreforms without givinga chance to read them first, and I had to specifically ask for the paperwork before signing (the audacity for me asking this ) That alone was a huge red flag. The front desk employee was rude ans sarcastic. When you're injured and seeking care, the last thing you need is attitude and poor treatment. Save yourself the frustration. Don't come here.

Dr. Lin has been my PCP for several years, so I've seen her for just about everything. I generally…read morelike her as a doctor, and she's flexible in her approach depending on the condition you're there for. At times, she's recommended natural treatments (e.g. vitamins and dietary supplements when appropriate). However, when I need antibiotics or heavy duty meds, she doesn't hesitate to prescribe those either, and appears to be very up to date in her drug knowledge. She has also been very good about making referrals when necessary, which is important to me because I've had back surgery and need to see a specialist ever so often for checkups. Another plus for women is that she is also an OBGYN, so she can do your annual pelvic exam etc. The only real downside is that it can be hard to get in to see her on short notice. Sometimes you just can't wait to get in to see your doctor. I've found myself visiting the walk-in clinic more than once because I couldn't get in to see Dr. Lin for a sinus infection or some other minor but urgent problem. In the past, she hasn't been willing to call in scripts for antibiotics or other meds that require a diagnosis, but she has called them in for refills for things like acne meds etc. without making me come in for a doctor's visit.

Dr. Keller is the best doctor I have ever been to! I started seeing him in 2014 when I moved to…read moreAustin. I continue to go to him even though I moved across town and am now 40 mins away. He is SO patient and addresses all of my questions and concerns without rushing me. He is the first doctor I have ever had that makes me feel like he actually cares about my health and well being. I am currently halfway through my first pregnancy and requested that he see me along side my OB just because I feel like he does a better job at answering questions and actually listening to my concerns. I also love that he encourages healthy diet, exercise, and other forms of healing besides just medication. I feel truly blessed that I found such a great doctor and can't recommend him highly enough!

Very disappointing front office staff with a weak manager. Asked for Dr. Keller to call me after 6+…read moreyears of see him. It's sad he doesn't care about his practice or patients. I can't believe the cussing that goes on in the front office. Some of the most unprofessional staff I have encountered in my life. The office manage (Linda)!lack of knowledge and experience will slowly close this practice. I feel terrible for all the people I have referred to Dr. Keller over the years.

This practice has been a life saver. The cost for health insurance is outrageous so the plan that…read moreAccess Medical had is wonderful. I receive top notch care from the staff. I highly recommend them