I purchased new tires and 2 out of the 4 tires were mounted backwards. Seems like a pretty basic…read morejob especially since there are arrows that show the correct way theu should be mounted. I also had to return the day after due to 2 of the valve caps were missing. Now I find out that 2 were mounted backwards. Extremely dissatisfied with the service. The cost was also double what it was when I went to a different garage nearby and received a better tire and they were mounted properly.

After over a week of them having my car and not getting a single thing done, Jack kept telling me…read morehe would call me back in "30 minutes" regarding what parts I needed to order vs. what he was going to order, but then I wouldn't hear from him again. After 8 days of being pushed to the side, I decided to post to a FB group looking for other recommendations of mechanics in the area because I need my car fixed ASAP and he wasn't getting back to me. I didn't mention his shop name at all, I just needed to come up with a backup plan since this seemed to be going nowhere. Well Jack saw the FB post and called telling me to come pickup my car and he was refusing to work on it. Not once did I mention his shop but after this experience I decided to actually speak about how I was treated as a potential customer here. He called me, scolded me for "bad mouthing him" even though I not once mentioned his business, told me to come get my car, and then hung up on me without giving me the chance to say a word. I was honestly in tears after the phone call.

These guys are real pros....and not just for German vehicles. Brought my 1990 Mazda Miata MX-5 to…read morethem for an elusive oil leak. They had to pressure wash the engine to diagnose the problem since there was oil everywhere. They had to replace the front cam seal, head and oil pump gaskets and other things requiring dropping the pan and, basically, taking the engine pretty much apart. Runs great now and is "leak free". They also replaced the rear struts that had bottomed out. Car runs like new. I would trust these guys with any complex repair.... and they were fun to deal with and stayed in close communication throughout the job. Thanks Craig, Ryan, Steve and the other guys in the shop. Jerry Falke Hagerstown, MD

As a customer for the last five years, I'm surprised by the some of the bad reviews for this…read morebusiness. I have had nothing but good experiences with Liberty. It is a family owned and run business. They must be doing something right when there is a two week waiting period for work to be done. I have had them perform brake replacements, oil changes and inspections. The work has always been top notch with no issues. There was only one time I had a minor issue with an oil change. After the oil change, I noticed there was a small amount of oil leaking from my oil pan. I brought the car back to them and they found that the oil drain plug washer had a split in it. They promptly replaced the washer and any lost oil at no charge. They stood behind their work and admitted the mistake. That's the kind of service and company I want to do business with. While their prices may not be the cheapest, they certainly are not the highest. I have found their prices to be fair and reasonable. The work and parts are of excellent quality. I recently purchased a gift card from Liberty for my son because he needed new tires for his pick up truck. He told me that Liberty's tire prices were hundreds of dollars cheaper than a shop he had been using previously. The shop has six car bays for repairs. They not only sell tires, but they perform many types of auto repais, including A/C repairs, engine repairs, brakes, exhaust, electrical/wiring, etc. Their is a samall waiting area if you want to wait for your vehicle. They have a large parking lot to hold plenty of vehicles. They also offer to loan you a car when available if needed, to allow customers to use it if needed to get to work or home. I don't know of other repair shops that offer that kind of service. If you can't bring the car to the shop the day of repairs, you can drop if off the evening/night before and drop your key into an envelope and key box with instructions of what needs to be done. I wholeheartedly and easily recommend this business.

Always been an excellent place. Mac really knows his stuff--and if he doesn't, he goes out of his…read moreway to find out and explain it to you.

Had an intercooler installed here plus replacement bulbs and carbon clean for my Mk7 GTI. Everyone…read morewas friendly and welcoming, and the price was more than fair. It's also been a few weeks now and the car runs nearly as new! I appreciate these guys being awesome to the MQB community, and thanks Haile and Kenneth for the recommendation! Will definitely consider coming here for more work to be done.

Had the guys there lower my Audi and install drilled and slotted rotors and ceramic pads. Flawless…read morework. Highly recommend Kenny and the crew.

New to the Martinsburg area. Needed to get my car inspected within 10 days of getting my new…read moreplates. A coworker suggested Penningtons across from SuperShoe in Martinsburg. I got an appt. swiftly. Mechanic was good and thorough. In and out in 20 minutes. $14.21 charge. Receptionist very friendly.

This place should not be in bussiness!! Last week my brother made me a appointment for 9am in the…read moremorning and I had to come all the way from Rockville, Maryland and when I dropped off my truck he said he would call if there were any problems, I said ok and my brother and I left for 2 hours and 15 minutes only to find that they hadn't even moved my truck!!!!! He started to tell me how long it would take to fix my truck,which he already had before! I told him I had a appointment and why didn't he honor it or call me and tell me he couldn't do it!!!! He had nothing to say! DO NOT GO THERE!!!!! I DO NOT WANT TO GIVE THEM A RATING, BUT I HAVE TO SO I CAN POSY

Plain old fantastic service. Doug and i talked on the phone at length as he helped me decide…read morewhether a car was worth fixing or just to junk it. Turns out that Ford from 2015? not such a good deal - junked it. Eagle Auto went out of their way to get the car, drop off the content, collect the title from my MIL. Amazing service. Thank you Doug and staff. We really appreciated you.

Had to call twice to see about a headliner for my wife's Lexus…read more Extremely poor customer service, rude and short with you about any information, question or advise you ask of them. Do not, I repeat do not think for one second that you will get any kind of R.E.S.P.E.C.T from these people here.

Brought my car to Byers Tires to try and correct issues from work done at another shop. Even though…read morethis turned out to be a complicated scenario, their team handled it with professionalism and honesty. They made several attempts to diagnose and resolve the issue, and when it became clear it was beyond their scope, they refunded me without any hassle. That level of integrity is rare in this industry. I trust and respect them for how they handled the situation from start to finish.

Very friendly and fast customer service. The waiting area is extremely clean. My brother in law…read more also got tires too and was very impressed

These people are wonderful, very professional and know what they are doing! They are very…read morereasonable on their prices and I will continue to bring my car there even if it takes days to fix. They are very honest, kind and friendly. Thank you Michael and your team. Janice Smith Hagerstown MD

Never and I mean NEVER have I been unsatisfied with this mechanic, 26th visit recently for my car…read morebut that has been it's entire life of 23 years, never has been the same problem twice, so Ford has some accountability for that role. Thank you Martins! Car is sentimental so I am happy to have someone to take good care of it when it needs repaired.