always a great experience, Al may be gone, but his wife and son are carrying the legacy of the…read morebusiness he built forward with integrity and a goal of perfection

Al's Body Shop did a perfect job repairing my car! Also, it was ready a day early! Besides the…read moregreat repair service and punctuality, they are nice to deal with!

Excellent service. Great transparency. Fast turn around! Ritchie was wonderful at explaining the…read moredamages and how he would go about fixing the problems. I have high confidence in the work completed for my car!

Great shop!!! They definitely put your car back to factory space!!!! Would definitely recommend…read morethis shop

I had a great experience with Roman's Body Shop after my car was damaged by debris on I-81. I had…read moremy insurance company issue a tow to their location. They gave me an estimate that afternoon when I stopped by to sign my paperwork. The job was done quickly and my car looked ten years younger! My front end was replaced, my exterior washed and they shined up my tires. Job well done!

Great folks to work with! A deer got into my Fathers truck and Roman's was able to acquire all the…read morenecessary pieces (it's a 20 yo truck) and make it look brand new! Fantastic company and I appreciate the quality work!

First, we are grandparents and meet everyone with respect…read more Had insurance work done on my 2013 truck thru Geico, who has a reputation for paying top dollar for quality work. The 5-day estimate turned into 17 days, and when pressed for a reason, the office manager became both belligerent and rude. She had already left a sour taste with me after our first meeting, having struck me as a natural bully with a mean streak. First impressions do matter. She behaved as if we actually had a choice; Some kid hit my newish truck, Geico chose the body shop, and we just wanted the shop to honor the deal. When we finally brought the truck home, I noticed wires hanging under the front end, and when I went to tuck them up, I found the whole front clip was missing bolts and wobbling around. The trim pieces were also floppy. Shoddy is the key word for the workmanship. The paint looked nice, and the touch-up across the hood is cleanly done, hence the second star. As far as trusting them to perform professionally, that starts with the clerk who processes the forms (in this case, the office manager) and ends with the techs who make the final assembly, and on these two vital counts, Porterfield's failed miserably. I can not in good conscience recommend them to anyone.

What should have been a 4 day job turned into a 4 week job. Excuses were numerous: 1) We just had…read moretwo people quit and we don't know how to deal with insurance 2) we're waiting on the insurance company 3) we're waiting for parts 4) we forgot to order tint. Promised the car 3 different times and then didn't deliver. The work is fine, no problems. They just aren't set up to stay on top of the process. They tell you to bring the car so they know they're making money, but no one can be bothered to stay on top of the process (order parts, deal with insurance, follow up on both) and get your car back to you in a reasonable amount of time. If you are doing a cash job they would probably be fine. If you are looking for a shop to help with your insurance claim do yourself a favor and keep looking.

Took my F250N for rust repair. Did a excellent job very happy with the work and the price?read more

they state that they have three paint packages $849 $949 and $1199. I certainly understand that…read morethis is an estimate and it could be higher by a few points, when i got them on the phone i was told they do not do any paInt packages for under $2800 and that would include no trim no fix on any dings or prep work, sounds like bait and swith to me, how about you? they must do mostly insurance work so they don't care about the individual just wanting their car painted.

Was not happy with towing service at all. Felt was being ripped off…read more My house was only maybe a mile or less from where car broke down, and. Wanted to charge me 175 to tow it to driveway. Or 100 bucks to take off flatbed and put in another part of parking lot . Now it's in storage lot all the in freaking In wood Soooo will be two - three times as much to get back. Just worried will be Stollen stuff out of as well

from the beginning to the end, this was the worst experience ever with having a car repaired. But…read morecustomer service was the worst from the beginning to the end. The estimated time for the repairs was 30 to 45 days, that ended up being 90 days. I had to keep calling to get updates on when the vehicle would be finished. I would get updates sent to me via text message literally on the day. I was supposed to pick up the vehicle which was a major inconvenience. Talking to the staff trying to find out when the vehicle would be ready for pick up was disastrous as well. The customer service was horrible. And then to add insult to injury, they misplaced my registration to the vehicle and blamed it on me. I do not recommend this business to anyone needing a car repaired nor will I ever return to get my car repaired unless something that they fixed to malfunction and it's under warranty.

Had some body damage to my Tacoma that needed to be repaired. Visited several body shops in the…read morearea, they looked over the truck, took some photos, and within 20 minutes handed me an estimate. Went in to Bucky's on the morning of Wednesday June 3rd, they looked over the damage, took photos, and said they'd e-mail me an estimate that afternoon. Never heard from them so called Thursday morning to see what was up. "Oh we're short handed, but will e-mail you an estimate this afternoon." Again, never heard from them. Drove in Friday morning to ask for my estimate. "Oh we're short handed, but will e-mail you the estimate this afternoon." NEVER HEARD FROM THEM. It is now Monday evening -- five and a half days after they looked at my vehicle -- and they still haven't provided an estimate. Every other body shop I visited was responsive and courteous. Bucky's has been neither. The vibe I get from them is total apathy -- they couldn't care less if I take my business elsewhere. If this is how they treat their customers I wouldn't trust them to change a flat tire.

Unfortunately, we had to take our vehicle to a different shop after 2 months of going between the…read moreinsurance company and the shop. We were told by insurance/Bucky's they would call when parts were in to schedule the repair. After waiting multiple weeks, we called Bucky's who told us insurance put a hold on our claim. This was not true, nor their first lie in the situation. They were not friendly to me (a woman) and suggested speaking with my husband instead. They did not answer emails.

Had a dent in my Tacoma tailgate. When I got it back it looked perfect. Service, communication and…read moreprice were awesome. Will gladly use this company again, even though I hope I never need them again.

Amazing service and incredible customer care! Highly recommend! Have had 3 of my vehicles in for…read more dent repair and all were restored with ease.

Billy, Cook and the guys are very friendly and knowledgeable and quick. And they know the good…read morelocal coffee shop to wait while the car is being serviced. Will definitely be back.

They are great!!! Bill was so helpful repairing my wifes vehicle. Great service at a fair price…read more Not many auto mechanics we trust, unfortunately my wife has been taken advantage of at other locations I won't mention. But not here!!! Great peeps.