They did a perfect job resizing my ring! Make sure to check the hours before you go as they are…read morelimited, but they are worth the wait to only bring your jewelry here. My mom has used them for years and also has been very happy with their service.

I managed to put my Wedding and engagement rings on my right hand. My husband had to cut them off…read more Alan fixed them and they look as good as new. I would highly recommend A&J.

The absolute best local jeweler. They are truly a rare find these days. Excellent attention to your…read moreneeds and just generous with their time ! I HIGHLY RECOMMEND

I had Jewelry repaired here, quality work was performed. I would come back for sure. Thank you for…read morethe honest work!

Jack is an amazing guy who cares about all your needs and has good variety of items in his…read moreinventory. He buys gold, jewelry, diamonds, and silver as well. Parking is good since it's in a shopping plaza and for those with tastes in vintage jewelry he has those too. Come to him for anything and he'll take care of you.

Steve fixed (and also polished) my wife wedding band in time for Christmas. I can recommend his…read moreservices to everybody. I will come back for all my jewelry fixes and purchases.

Fast Fix is a kiosk located near Lord and Taylor and right outside LOFT. They sell jewelry and do…read morejewelry/watch repairs while you shop. I'm impatient, so I got excited about the promise of immediate gratification. I brought Coach and Fossil watches that needed new batteries and a beaded necklace I wanted shortened/restrung on a Saturday morning. The young woman helping me seemed like she really didn't want to be there and wasn't very knowledgable about anything, deferring to another guy who was working. I didn't feel comfortable leaving my stuff with them but oh well, I had already committed. They were able to change the watch batteries in 15 minutes while I shopped nearby, and it cost approx. $30 for both. That was fine. However, they were not able to restring the necklace that day and told me they would call me that evening or on Monday. Ok, fine, I would have to delay my gratification. By Monday evening, I hadn't heard from them, so I called. They were like "Uh probably after 3 on Tuesday." I'm like ok, should I call or just come by? "Whatever you want." Wow, okay. On Tuesday I called after 3 as suggested, and the man told me it's probably ready. I was like dude, I have to drive almost 30 minutes to get it, and probably doesn't do it for me. He confirmed that my necklace was definitely ready. I went to go fetch it and was pleased with the result: they shortened my necklace from 18 to 14.5 inches and gave me the extra beads. When the employee rang me up, he charged me for both the watches and the necklace even though I had already paid for the watches. I did not have a receipt with me to prove it, so I'm glad he believed me. The restringing cost $18. So overall I was happy with the result but OMG the customer service. I don't know if I'd come here again for jewelry/watch repair.

If you would like your watch fixed at a high rate and very unacceptable customer service, this is…read morethe place for you. I would like to start by saying that I make my living in customer service and I have been pretty successful at it, probably because I know that I will not make a living if I do not have satisfied customers. I have been to this location (on first floor near Spencers) on several occasions. I really wish I could say that I had a pleasant experience on any of my visits. On my first visit, I entered the store and had to wait 10-15 minutes for an employee to finish his call on his cell phone. After the wait, he solved my issue and trust me I paid for it. On another visit, my intention was to ask if they can repair my Joe Rodeo watch. When I arrived there was a long line and no one at the register. So I walked up to the side window and very politely caught the attention of an employee to ask her this question. As she started to answer another employee very rudely interrupted her and told me I had to wait in line to ask a question. But the experience that shocked me the most was just the other day (which is the reason I am taking time out of my busy day to do this review.) I entered the store and after about 5 minutes a woman greeted me. I asked her to clean my watches because I was going on a business trip. She began to write up a slip and began to quote me a price (I have had it done there several times free of charge.) When I reminded her, she fulfilled my request and was very nice afterwards. BUT as I was waiting another employee comes from around the counter and proceeds to straighten up and wipe the counter right in front of me for about 5 minutes. As he began to walk away, I said "Hi sir, how are you?" He turned around and reluctantly greeted me. As he turned around I noticed his name tag read "MANAGER." Is it me or does anyone else see anything wrong with this picture? I am completely okay if a corporation is willing to employee reprobate people with negative outlooks on somethings as simple as just being polite and customer satisfaction. I will never step foot in any of these stores again. I am a very cheerful person and I do not want my day ruined after I leave this store, again. Stay away or you will have a very bad day!!!!!

I came to these folks because they are nearby and I needed several things fixed- I wanted my gold…read moreplated chain fixed as a link broke, a watch battery replaced, and most importantly a pet pendant containing a beloved dog's ashes resized (the chain part). Everything came back perfect. All adjustments were done to specification, and they were smart enough to adjust the length of my bracelet from both sides instead of just from one like I had asked, which keeps the pendant more centered. I also noticed my gold plated chain came back even more shiny and gold so I don't know if it was re-plated or just polished and cleaned but I love it. Great job! And I believe I spent only about a $100 for all three things which was extremely worth it. Turnaround was about a week and they had a good process to set up the pickup to ensure no one can just take your jewelry.

I had a bracelet repaired by QJR in May 2026. When I received it back, the clasp had been installed…read morebackwards, making it unwearable. I contacted customer service and spent a significant amount of time going back and forth with them through their chat. The problem is that their chat is extremely slow, with 30+ minutes sometimes passing between responses. I was able to communicate with them, but only by sitting around waiting for each response, making it a very frustrating and impractical way to resolve an issue. They agreed to fix the bracelet but would only cover $100 of return-shipping insurance, despite the bracelet being worth significantly more and having sentimental value. They refused to cover the additional insurance I had originally paid for. I ultimately suggested receiving store credit for the insurance cost, which they agreed to, but the issue still went unresolved. Months later, the bracelet is still unwearable. I recently reached out again and, once again, have received no response through the chat. Mistakes happen, but the company policy to not match insurance value and the lack of functional customer service have been disappointing & gave more frustration than it's worth. I gave 2 stars because I did have two other previous items that were completed without issue. You just have to hope nothing goes wrong.

Charles is a great watch repair technician. Never had a problem with his work. Recommend him to all…read moremy friends.

Charley always does a good job repairing my vintage watches, including those with complications.read more

Always very pleased when we come here. Can see how owner can come off like that but on the contrary…read moreshe gives you space but is there when needed. She's very versed and generationally educated. Turnover of items are pretty steady so always a refresh of inventory. They have one hit wonders, as well as favorites. All minerals & products are labeled with price and description. Great variety & layout.

I cannot say enough good things about the gem mine. I just love this store. The owners are super…read morenice and so helpful and knowledgeable about everything they sell. Everyone that works there is so patient and friendly and professional. I go here all the time and just love it. They have beads, findings, supplies and also stones and rare and handmade jewelry. Truly a gem in Westwood!

They're charging $200 a gram, not at all worth it when gold value fluctuates. My fiancé went in…read morehere to get me a chain to go with a Virgin Mary pendant he'd gotten me in the city, guy charged him 1400 for a BABY rope chain. 17 inches, around 6 grams. He was just excited to surprise me and took the price, but I wouldn't have let him had I been there. I'd return it if I could because he paid cash but, not possible. Wouldn't recommend this place.

A full service jewelry store with quality jewels and jewelry. Jewelry is beautifully displayed and…read moreshowing a wide variety of necklaces, bracelets and rings. It's a beautiful store and you'll notice immediately that the jeweler takes excellent care of his stock. The proprietor is knowledgeable and skilled and honest. That is very important because you are spending big bucks and often jewelry bought is for a loved one. So you want the best! This store offers the best. The jeweler is a very nice person and welcomes all people without a hint of an unpleasant attitude even if you don't buy something. I believe in supporting neighborhood businesses but only if it's earned. The owner of Crosby Jewelry has earned my respect and money.

I almost cried (of joy) when I got my ring back…read more So let me start from the beginning. I reached out to various jewelers about wanting my old engagement ring (over 10 years old now) soldered. They were from the start honest and straight to the point. I finally was able to pop in and have them look at my ring to see if possible. They told me yes, left it with them, and to come back the following day. When I got my ring, which again I have had since my now husband proposed back in 2013, it looked fresh and new (the same way it did back then). The soldering looks amazing and the ring feels great. Thanks again for superb service.

11/22/25 was Looking for a jeweler to resize 14k engagement ring quickly and happened upon this…read morestore with good reviews online. Called and asked if on-site work was done and if possible same day as well. Mike's answer was yes and to be sure to bring the finger along with the ring to ensure it was right sized this time. Lol Arrived to find Fazal most accommodating and also a warm welcome from Boone the dog! Lovely to deal with and excellent work done in little more than an hour. Highly recommend!

Excellent, quick, professional service every time. Michael is an exceptional jeweler, who never…read moredisappoints.

My fiancé picked out my engagement ring from Michael. The craftsmanship of my ring is unlike any…read moreother ring that we've seen or have tried on (and we tried on a LOT of rings). I am absolutely in love with my ring and get complimented frequently! The quality of the diamonds are outstanding. I went back to Michael a few times because I didn't like the fit and they were so accommodating. I liked and trusted Michael so much that I took my grandmother's ring to them to get it reshaped. I haven't taken off her ring in probably 20 years. I am also bringing my brother to get his engagement ring with Michael. I am so happy with them! I will be using Michael's Jewelers for a long time. Thanks!