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    Harry's Jewelry

    5.0 (4 reviews)

    Services - Harry's Jewelry

    Jewelry repair

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    4 years ago

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    10 years ago

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    Fast Fix Jewelry and Watch Repairs

    Fast Fix Jewelry and Watch Repairs

    (3 reviews)

    Fast Fix is a kiosk located near Lord and Taylor and right outside LOFT. They sell jewelry and do…read morejewelry/watch repairs while you shop. I'm impatient, so I got excited about the promise of immediate gratification. I brought Coach and Fossil watches that needed new batteries and a beaded necklace I wanted shortened/restrung on a Saturday morning. The young woman helping me seemed like she really didn't want to be there and wasn't very knowledgable about anything, deferring to another guy who was working. I didn't feel comfortable leaving my stuff with them but oh well, I had already committed. They were able to change the watch batteries in 15 minutes while I shopped nearby, and it cost approx. $30 for both. That was fine. However, they were not able to restring the necklace that day and told me they would call me that evening or on Monday. Ok, fine, I would have to delay my gratification. By Monday evening, I hadn't heard from them, so I called. They were like "Uh probably after 3 on Tuesday." I'm like ok, should I call or just come by? "Whatever you want." Wow, okay. On Tuesday I called after 3 as suggested, and the man told me it's probably ready. I was like dude, I have to drive almost 30 minutes to get it, and probably doesn't do it for me. He confirmed that my necklace was definitely ready. I went to go fetch it and was pleased with the result: they shortened my necklace from 18 to 14.5 inches and gave me the extra beads. When the employee rang me up, he charged me for both the watches and the necklace even though I had already paid for the watches. I did not have a receipt with me to prove it, so I'm glad he believed me. The restringing cost $18. So overall I was happy with the result but OMG the customer service. I don't know if I'd come here again for jewelry/watch repair.

    If you would like your watch fixed at a high rate and very unacceptable customer service, this is…read morethe place for you. I would like to start by saying that I make my living in customer service and I have been pretty successful at it, probably because I know that I will not make a living if I do not have satisfied customers. I have been to this location (on first floor near Spencers) on several occasions. I really wish I could say that I had a pleasant experience on any of my visits. On my first visit, I entered the store and had to wait 10-15 minutes for an employee to finish his call on his cell phone. After the wait, he solved my issue and trust me I paid for it. On another visit, my intention was to ask if they can repair my Joe Rodeo watch. When I arrived there was a long line and no one at the register. So I walked up to the side window and very politely caught the attention of an employee to ask her this question. As she started to answer another employee very rudely interrupted her and told me I had to wait in line to ask a question. But the experience that shocked me the most was just the other day (which is the reason I am taking time out of my busy day to do this review.) I entered the store and after about 5 minutes a woman greeted me. I asked her to clean my watches because I was going on a business trip. She began to write up a slip and began to quote me a price (I have had it done there several times free of charge.) When I reminded her, she fulfilled my request and was very nice afterwards. BUT as I was waiting another employee comes from around the counter and proceeds to straighten up and wipe the counter right in front of me for about 5 minutes. As he began to walk away, I said "Hi sir, how are you?" He turned around and reluctantly greeted me. As he turned around I noticed his name tag read "MANAGER." Is it me or does anyone else see anything wrong with this picture? I am completely okay if a corporation is willing to employee reprobate people with negative outlooks on somethings as simple as just being polite and customer satisfaction. I will never step foot in any of these stores again. I am a very cheerful person and I do not want my day ruined after I leave this store, again. Stay away or you will have a very bad day!!!!!

    Harry's Jewelry - jewelryrepair - Updated May 2026

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