So I came here Dec 16th for an early dinner after Xmas shopping with my bf and puppy. I sat right inside the terrance to the left on next to server service station. I had my Chanel bag and shopping bag with me and 15 mins in I put my handbag in shopping bag under table, never left the table and it was gone one hour later, now I know this thing happens, and it sucks, what was a bit odd is no one came to my table except staff, I was right next to the server station which was rarely left unattended, I was facing the door and my bag. Even if a "pro" kicked the bag out and picked it up they would have kicked it right into the aisle in front of everyone and the CCTV. ANYWAY, where I give one star is the handling afterwards when I realized and alerted the waitress and AGM. He said he would check cameras and be back. he came back within 10 mins and said he saw nothing but I was there 55 mins. He said he didn't have time to check and even said to me "are you sure you even had it with you?" and "Well there is nothing I can do the person is probably on the other side of London now". I have never been treated so horrible, there was zero empathy or compassion in the distressing event. I begged to check all CCTV and they said the police could which I filed a report but the police never actually check, I then phoned the following Monday and spoke with the manager who told me this happens a couple times a week and there are gangs outside who he tries to keep away, he promised to check cameras again and call me, he never called, I called back and he said there was only one camera on patio on one side and it didn't see where I was sitting. WHY IF PEOPLE ARE GETTING ROBBED AT THEIR TABLES WEEKLY IS THERE ONLY ONE CCTV CAMERA AND WHY ARE YOU NOT PROTECTING YOU CUSTOMERS MORE? I somewhat think staff could be involved hence why no one wanted to help and everyone totally dismissed me crying losing a 5k handbag I worked hard for. Being a travel blogger I have recommended this place before as the food is nice, but NEVER AGAIN! The AGM treated me like I was an annoying customer taking time from his evening. I'm almost more angry with how I was treated and the situation was handled than anything! Never will step foot in there again or recommend, no meal is worth losing valuables then treated like crap after while crying. They just handed us the bill and told us to file a report, NOT EVEN AN APOLOGY HENCE WHY I'M WRITING THIS. read more