I'd give zero stars if an option. idk where to begin. this place has no heart. I got my card stolen and had to get a new card. keep in mind never been late. I emailed the lady in the office, email proof. I explained what happened. My reply? No proble, see you Tuesday for cash payment. Sunday I go to storage for a box I needed. No access to the gate I immediately called and got nobody. This lady is the world's biggest KAREN....... I go in with cash to make payment 30 minutes ago. When I ask about why she locked me out she KICKED ME OUT!!!!!!!!!!!!!!!! You all, do your homework. I have email proof of what she's done. For me, the law is black and white here. My agreement states I have until the 10th to make payment before being denie. This place doesn't care if your parents have died. All I have left of them is in there due to moving. I thought I found a safe place until I am settled. What a lie... For me, I attorney up. Do your homework and please dont use this place. Most people are paid bi weekly!!! For the lady in the office, YOU ARE A TRUE GEM. Bet your family and friends just adore you read more