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    Harris Total Solutions-Septic Services

    5.0 (5 reviews)
    Closed 6:00 am - 9:00 pm

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    Premium Plumbing and Septic

    Premium Plumbing and Septic

    (18 reviews)

    My home warranty company, Choice Warranty, contacted Premium Plumbing and Septic to repair a leaky…read morevalve under my master bathroom vanity. The next day I received a call from Premium to set up an appointment for the repairs. The following day a plumber came to replace the faulty valve but noticed a large amount of water had seeped under the vanity, possibly under the tile and onto the cement slab floor. He suggested a mitigation company to determine if any further damage occurred which could eventually cause mold. I received a call from Matthew Cavander, Premium Plumbing & Septic, who came the following day to evaluate the situation. After testing with a meter which indicated high counts and not knowing if water seeped under the tile floor, he suggested about three days of mitigation to remove any water issues. He thoroughly explained the steps of the mitigation process. The following day the process started by covering my wood flooring leading from the front door to the master bathroom. The damaged vanity and toilet were removed and machinery was installed for approximately. Under Matthew's supervision someone came every day with a meter for testing. During the whole process, every time I contacted Matthew with a question/concern he always called or texted me immediately. Since this was also an insurance claim, Premium filed all the necessary documentation with my insurance company. Also, when the insurance adjuster came to evaluate the claim, Matthew made it a point to be here to speak with him. Premium Plumbing is definitely a five-star company and I would use them again for my plumbing needs.

    Had a terrible experience. A guy name Kris from Premium Plumbing. I just went with this Choice…read moreWarrenty who sent this guy to my house . I told him I had a previous company that came out but my toliet continues to get clogged and this time over flowed to downstairs . He told me that the issue could be in the pipes If I had some one to snake it and replace parts . He just proceeded to tell me what he think the issue is but could not look at anything unless the warranty company gave him permission. So he sat on my tub and got on the phone . He said the toliet was not clogged because I had unclogged it. I wanted them too check things out he refused to do anything but charge me 85. I asked can he snake it he says no ..can you change a part he said no ... so I preceded to say you came out and did NOTHING. He also had said if the warranty would not pay he would do the work with his company so at that point I knew i Was getting ripped off. I lost 85 and canceelled the service with Choice Warrenty lost money for doing that . On top of that the guy asked why I had an attitude he trying to help . I was very professional and just told Him I never had someone say they think this is the issue and did nothing else . I will tell all my friends and family not to use Premium PLumbling or Choice Warrenty . Worst experience ever lost 85.00 in fifteen minutes and the guy did NOTHING!!! It's sad the way these companies rip off WOMEN. Keithlyn Smith

    Harris Total Solutions-Septic Services - septicservices - Updated May 2026

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