Josh was my repairman and he was very nice, knowledgeable and thorough with the work he was doing…read moreon my air conditioner. It's working exceptionally now! It didn't take very long for him to find the problem and complete the repair. I've had Thompson's work on my air conditioner/furnace previously and they deserve the very top in ratings. P.S. I wanted to see if he had any spare filters but I didn't catch him before he left. I'll have to drop by your office to get them.

I've reviewed Thompson's Comfort Connection (TCC) multiple times here over the 15+ years I've been…read moreon Yelp, and have always given them top ratings every time. And after a four-year period where everything has been running great, I had to have TCC come out again to check on my 17-year-old Amana high-efficiency furnace and the blower that brings in fresh air to the burners and exhausts combustion gases to an outside port along our front wall. That fan was running but cycling on and off, and we could smell some gas there at the exhaust exit panel outside. One quick email on Sunday, the 7th, and Austin from TCC arrived Monday morning to check out our issue. After disassembling our "inducer" motor/blower (a small fan in a gas furnace that creates a draft, pulling in fresh air for combustion and exhausting dangerous exhaust gases out through the flue) housing, Austin found the problem. After 17 years of use, the blower housing drain port was clogged (spider nest? dirt? both?) Austin cleaned it all out and flushed all the rubber drain tubes as well (which were also pretty gnarly), and that fixed it! All back together and running great...and the inducer blower now stays on and runs great. We're back in business on a solid 17-year-old Amana H.E. furnace! Five stars for prompt service response, fair pricing ($287 out the door), and a pleasant, professional, and communicative repair technician...Austin. Solidly recommend TCC, and ask for Austin if you can! Five Stars! P.S.: My neighbor across the street called me the next day and said that "...her furnace has just stopped working. Who would I recommend?" I didn't hesitate to recommend TCC...and they were there later that day. Their technician replaced their main furnace blower motor at a fair price. Two happy customers in three days.

Mike was communicative and help us with our AC. He is apart of our home warranty company and came…read moreout quick and didn't make me feel like a dummy and explained things in detail

This is a terrible company. They work for home warranty and stated that our furnace was alright…read moredespite intermittently failing. Three days later the furnace was completely broken on a weekend without having any heat in the midst of winter. Complete scam do not use!

I've lived in Salt Lake City for 6 years now and I've never had central air conditioning. It's…read moreembarrassing to admit, but for the past four years I've been propping up window units throughout my house with sticks and blocks of wood that I've found in my yard and garage and used duct tape to seal them from the elements. Looking back I don't know why I went through all this trouble when I should've just gotten central air all along. All that to say, this year I finally was like, what am I doing? And made the decision to finally install central air in my home. BJ and his team came and looked at my home, explained to me in the simplest terms what needed to be done, and were able to get started with the install the following week. I was so appreciative of how he explained the whole process, especially because I know absolutely nothing about air conditioning units. He was very thorough and direct, and I trusted him and his team immediately. I was out of town while they were doing the majority of the install, and felt so comfortable with them being in my house while I was gone. BJ always reached out and let me know when they would be entering my home, and was very communicative about when they would be stopping by. Since the install a week ago, I've had a couple of questions and BJ has been extremely responsive. I texted him a question on Sunday night and he responded right away and had his team at my house to fix the issue on Monday morning. I met with several different companies while I was looking to do the install, and BJ was the most responsive and the best price that I was able to find during my search. Thank you BJ & team for doing an incredible job! This was a big step for me, and I was so comfortable using them for this decision.

The first person I spoke to was a woman. She assured me that their workers would keep me informed…read moreif they needed to make changes. They were here the next day. They were prompt. It went downhill from there. The cover for the drain was broken. It was not broken before they arrived. Perhaps, they broke it to place the hose inside the drain to empty the water inside the tank. They never told me about this. They left without mentioning it. I was left with a large hole in the drain cover. Anything can roll down the drain and block the pipe. Then they moved the tank about two feet. The new configuration of pipes blocks me from accessing the tank and the side of my furnace. The pipes shake violently if I slightly touch them. This is a gas leak ready to happen. They never mentioned that they moved the tank until they were leaving. I was shocked when I walked downstairs and saw the mess they left behind. I called them and the same woman answered. Not once did she say they were going to make things right. They should have done the job the right way the first time. She called me the next day and said the owner wanted to come see it for himself. Not once did she apologize or say that they would make it better. She hd already lied to me about their workers communicating with me, I did not trust them coming over again. I need to hire a plumber to reconfigure the mess left behind by 911. Heck, with this mess I will probably need to call the real 911 when the gas starts to leak, Avoid this company. I wish I could give them negative stars. I have lived in eight different decades. I am a senior. I have a limited income. I cannot afford to pay another two thousand dollars to fix the mistakes of another company.

Jeff has been amazing always polite on time and professional even after we had him come disconnect…read moreand reconnect units multiple times due to remodeling he has been beyond patient and has even shown up to make sure the reinstall was up to our standards I can't recommend him highly enough.

Jeff answered the phone on a Saturday, we set up an appointment for Monday…read more He was on time. Checked several things, everything was okay. He figured the fresh air intake pipe from outside must be partially blocked. Cleaned that out, (wasp nest), working perfectly now. Only charged his trip charge. Nice guy.

ASCEND installed our new HVAC. It's going to be a hot summer. I can feel it in my bones. But our AC…read moreworks great We be cool

Used in the past and was very satisfied. I wouldn't recommend in the summer months! I believe they…read moreare understaffed and lack professional communication courtesy.

I had a great experience with Greenline Plumbing Heating & Air! Kysen serviced our AC unit, flushed…read moreour tankless water heater, and took the time to explain features on our thermostat that I didn't even know it had. He was professional, knowledgeable, and very thorough. I really appreciated that he didn't just complete the service--he made sure I understood how to get the most out of our system. Excellent customer service and a great experience overall. I highly recommend Greenline Plumbing Heating & Air!

Very untrustworthy. Charged me double what an air…read moreconditioner costs. I could have repaired it but they lied and said I needed a new one

My AC decided to die on me last week and these guys were amazing!…read more First of all I live in a gated community of townhomes and my unit is in the middle so access is not an easy task. Upon arrival these guys were friendly and very informative. They assessed the situation and let me know the fan in the unit had been completely destroyed by something getting into it. Both of my outdoor AC unit and the indoor funace/ac were 20 yrs old and not functioning well to begin with, then it started making a rattling sound and was super loud then it just stopped completely, which is the reason I called. Chase was very helpful showing me my different options and explaining the difference between them all, he offered the option of financing and helped me through the payment process and explained clearly when I asked about thier cancelation policy which was as simple as if you cancel then u are refunded your deposite in full no questions asked. The delivery of the unit was complicated as I am the middle unit in my complex so They brought in a crane and Regie helped the incredible operator direct it onto my back deck with no damage to my gutters and precision of placement, he put the new unit in place and had the old unit removed again by crane which is quite a task but such an amazing option to have especially in my situation. He also removed my old furnace/ac in the basement and brought all new equipment down for the following morning. He was a one man show on this job aside from the crane operator, I'm assuming because of the 4th of July the day before, and he crushed it!! The next day Todd and his partner showed up early and orked diligently and effectively! They we're able to come up with solutions with the thermostat and wiring that saved me some dry wall repair, which I greatly appreciate!! Overall my experience was very positive and I would highly recommend this company to anyone looking for an honest, reliable, and trustworthy team of employees and buisness!

Please disregard my previous 9 year old 5 star review…read more Something has changed with this company, IMHO, and not for the better. Several weeks ago I made an appointment for a general routine furnace and a/c inspection and service. They booked me for 6/18...I asked for an early morning appointment and was advised that the closest they could come would be an 0800 to 1100 window. Had not heard anything from them until 6/18 when I called them at 0900 to see if I was scheduled...they confirmed. At 0955 they texted me to advise the tech was running late but would be there shortly. I texted back and asked how many calls the tech had made that morning. I received no response. No one ever showed up. At 1100 I called to reschedule as I couldn't wait around any longer for them. They suggested that I not reschedule as they were several weeks out and couldn't get to me until il mid-August. I couldn't believe that...a long time customer who purchased a full system from them 9 years ago...who has had them service my system every year for both heating and cooling...and this is how they think they should solve a problem that they created. They have absolutely zero problem wasting customer time, and make absolutely no effort in trying to remedy a situation in favor of the customer. I told them that I was taking my business elsewhere. Maybe there has been a change in ownership and/or management, but whatever it is, I'm staying away from them...far away.

Got here quick and fixed my ac all under 45 minutes…read more Cory is also a great technician took the time to explain my system and what to check in the future. Give Cory a RAISE!

Just a heads up this company has 1 maybe more bad techs . Had the company come out to give me an…read moreidea of my issues and the cost to fix . The tech called and said it would be $850 plus $95 service fee so I called a friend who owns a company 150 miles away and said what should this cost to have my unit cleaned . He said $99-$175! ‍ So I put on Facebook any recommendations and got a one man show company that came and cleaned for $99 and no service charge fee. ‍‍‍ I do have to say when I called SOS to cancel my appointment to repair they waived the service charge fee after looking at my scenario so the company does have some good employees.