Josh was my repairman and he was very nice, knowledgeable and thorough with the work he was doing on my air conditioner. It's working exceptionally now! It didn't take very long for him to find the problem and complete the repair. I've had Thompson's work on my air conditioner/furnace previously and they deserve the very top in ratings. P.S. I wanted to see if he had any spare filters but I didn't catch him before he left. I'll have to drop by your office to get them. read more

I've reviewed Thompson's Comfort Connection (TCC) multiple times here over the 15+ years I've been on Yelp, and have always given them top ratings every time. And after a four-year period where everything has been running great, I had to have TCC come out again to check on my 17-year-old Amana high-efficiency furnace and the blower that brings in fresh air to the burners and exhausts combustion gases to an outside port along our front wall. That fan was running but cycling on and off, and we could smell some gas there at the exhaust exit panel outside. One quick email on Sunday, the 7th, and Austin from TCC arrived Monday morning to check out our issue. After disassembling our "inducer" motor/blower (a small fan in a gas furnace that creates a draft, pulling in fresh air for combustion and exhausting dangerous exhaust gases out through the flue) housing, Austin found the problem. After 17 years of use, the blower housing drain port was clogged (spider nest? dirt? both?) Austin cleaned it all out and flushed all the rubber drain tubes as well (which were also pretty gnarly), and that fixed it! All back together and running great...and the inducer blower now stays on and runs great. We're back in business on a solid 17-year-old Amana H.E. furnace! Five stars for prompt service response, fair pricing ($287 out the door), and a pleasant, professional, and communicative repair technician...Austin. Solidly recommend TCC, and ask for Austin if you can! Five Stars! P.S.: My neighbor across the street called me the next day and said that "...her furnace has just stopped working. Who would I recommend?" I didn't hesitate to recommend TCC...and they were there later that day. Their technician replaced their main furnace blower motor at a fair price. Two happy customers in three days. read more

Cole showed up on time, spent the actual time to address the issue, talked with me about it, fixed it, and left no mess. Thanks Cole!

I've spoken with these folks 3 times, and have been delighted 3 times. Today Brad came out and helped me diagnose and do a minor repair on my heating system. More importantly, he was happy to answer all the questions I had about the system in this new house. Super helpful, friendly, and knowledgeable. I didn't feel pushed into anything, and I'm very happy to have my "HVAC company" settled. read more

Friendly and competent service. Slight problem was resolved quickly over the phone. I will definitely continue to use them for my HVAC needs. read more

Quite simply they are an old-school family business who does what they say they they will. After a quick estimate appointment we hemmed and hawed about which AC unit to buy. Once we chose Thompson's came within two weeks and installed it. Highly recommended. read more

Thompson's Comfort Connection - Split AC unit tucked beneath our windows. - Heating & Air Conditioning/HVAC Near Me - Midvale, Utah

Jon, the system design estimator, did a thorough review of our home's existing system. He offered a second opinion review by one of their technicians to confirm the claim by another HVAC company that our furnace had a cracked heat exchanger and a leaking motor. Brad did a visual examination of the heat exchanger as well as a CO check. Both showed no problem. I am grateful for their honesty and recommend Thompson's highly. I plan to have them do our annual maintenance and when we need a new system have Thompson's install it. 5 Stars for honesty, transparency, and competence. read more

Nothing but great things to say about Thompson's. Estimate for a new system was extremely thorough and informative, and pricing was competitive. The team that did the install was professional and great to work with. Warranty and labor guarantees matched or exceeded competitors. Could not recommend them more, my family and I will be a lifetime customer. read more

Very impressed with their response time. I was having them do a very simple job bye a tuneup on my heating system. They came in and did the tuneup cleaned it up like it was supposed to be and said that I was good for a couple more years with only needing a tuneup yearly. In contrast to that I had any hour service come in to do a tuneup and they did nothing but look at my system did not clean anything and gave me a list of over $3000 Of repairs that needed to be done. Thompson's comfort has earned my business for life. I would also give a highly recommendation to never use Any Hour as they were very dishonest read more

There is no reason to look any further for someone to repair your HVAC. This is the second time I've used Thompson's. I asked for an appointment at a family member's house to repair their broken gas fireplace. Josh arrived right on time, cleaned the wayward fireplace, and made his diagnoses in record time. These guys are simply the best. I will certainly continue to use their services. read more

Brad took care of everything in one day.. he was knowledgeable explain What I actually needed instead of trying to take advantage of me.. I'm so happy I got a second opinion read more

After having called several contractors for various jobs on my home, I'd about given up on getting anyone in SLC that does what they say they will. I chose Thompson's because of their rating but also because of their 65 years in business. I've worked with 4+ star rated companies and they didn't deserve 1 star. Tom came out to see why my AC was not cooling the house. Turns out Vivint didn't connect the thermostat correctly and didn't reset the breaker on the AC compressor. Tom identified and fixed the wire and breaker issue within 5 minutes of being here. But he also checked the entire system while he was here. He found no other issues with the unit and was on his way. I don't do many reviews but I see a need for them in the SLC area where good contractors are hard to find. read more

Prompt, Great, Honest and Affordable Service. Thompson Comfort Connection is by far the best heating and cooling company we have worked with and called on. Very prompt, dependable, honest and affordable. Scott and Josh are the best service technicians in the business. You will not go wrong with Thompson Comfort Connection. Just Saying! Give them a call. read more

What a great experience, Dave was the technician who repaired my AC unit, very friendly and informative. Arrived much earlier then originally scheduled. Showed me how to help maintain my system. Very pleasant experience, will use them in the future. read more

Thompson's put in a new furnace and air conditioner for us. Their service was wonderful. They put it in on time and followed up with us on their own for the six month check up. I love the unit they installed and feel I received a good deal on a great product. read more

Technician Cody showed up earlier than I expected. they gave me a 8-12 window which is fine with me I understand how that works in the repair world. He quickly found the problem and swapped out the capacitor. He had to go get the capacitor but still total time from first arrival to cold air blowing was an hour. We talked some about my ac system and he recommended the condenser get cleaned out. Since it's on the roof it never gets any attention so was pretty dirty. I didn't see it but the water running off the roof was filthy. So over all in am very impressed and satisfied. Total for the job including 3 filters was 429.00. Thompson and sons (same company) installed the current system in 99 and after a bit of research I decided to call them first. Big selling point is their 65 years of being in business. They are my go to company for AC repairs now. read more

I called these guys based on yelp reviews, don't know enough neighbors to get a placement review. The service I received was on time, earlier than I expected, and fantastic. Josh even took the time to remove tools I didn't know about, clean them and replace them. I'd say he went the extra mile. Do call this company when in need. They arrived at the nick of time, right on time. They educated me and fixed me problems. So friendly! Can't recommend them enough. read more

Brad is THE BEST! He has performed our last few services, and I am always relieved when i find out it is him. I feel like he truly cares about our service, and I feel like I can trust him. He explains everything clearly, he is reliable, and he is always professional! Highly recommend! read more

Bill Thompson has always taken great care to make sure everything not only works when he leaves, but that any potential problems are repaired before they become an emergency. Yeah! read more

I highly recommend using Thompson's Comfort Connection. They have a great $69 air conditioning tune up special. You can't find better people to work with than Bill Thompson and Mike Thompson. Bill is the 3rd generation and Mike is 4th generation owners. Whatever your needs are regarding furnace, heating, air conditioning, filters, home automation, these guys do excellent work and are great to work with. If you want real value, call them. read more

Had the AC replaced and the two installers (Scott and Nate) were fantastic. They both had great attitudes, very professional, and more so very knowledgeable of the equipment they were installing. They both went above and beyond my expectations. I would definitely recommend this crew and company for your HVAC needs. read more

This company was very professional and prompt with good prices. Our furnace died over the holidays and they were there that day, and out the next day installing our new furnace. Bill was excellent at explaining everything and gave us a honest list of options and prices. Scott and Nathan the installers were quick cheery and professional and came out late notice on Saturday to get the job done. read more

Bill came out to give me a bid on a new furnace and AC. Before just selling me a system, he worked to fix it, something I find very honest and honorable. The work was done quickly, clean, and professionally. We are looking for other help such as water softeners and a humidifying system. Grateful for bill and his employees. They have been great. read more

We've used this company before, and that's why we always call them. I feel like they will always tell me the best solution for whatever the problem. Today I had a new Furnace and AC installed. They came exactly on time, cleaned up, and charged exactly what was quoted - even though they ran into a few surprises. The guys were pleasant and careful and obviously knew what they were doing. Bill came out and talked to me for about an hour making sure things were being placed where I would prefer etc. On top of all this, I had other bid, and I got top of the line stuff for less than the cheap stuff the other company offered. No complaints! read more

The owner of this company goes extra lengths to make sure his customers are informed and satisfied. He made what could have been an unhappy customer, a customer who will definitely return. read more

I called and scheduled an appointment for a technician to come out and look at my A/C unit. My bill had gone up $100 a month since last year and the A/C would run non stop and not cool my house. They said someone would come out sometime between 9am-12pm a 3 hr window. Josh the technician showed up right at 9am ran his diagnostics and said that i was low on Freon. They charged me $100 total to make the service call and charge the unit. Right away I could tell that the air in the house was blowing colder. Unit is now cooling off the house and not running constantly. I am very happy with there service and price. I would recommend Thompson's and the service Tech josh to anyone! read more

We have had an air conditioner and furnace for over a year and have loved it. This was the lowest cost system quoted to us but our heating and cooling bills have still decreased dramatically. It's finally comfortable inside. read more

Ok so I'm a few months behind but these guys replaced an AC unit for me back in April. I had 3 companies give me quotes and I felt all were honest and all would've done a good job but there was something about this company. Bill came out and spent a lot of time going over several options. He was the only one who offered a cheaper "we could see if that would fixed the leak" option which gave me the sense that he really is out to help his his customers. I went ahead and scheduled these guys to come replace my AC and they were prompt, efficient, friendly and when I asked them about their jobs they both agreed they wouldn't work for any other company! Best compliment a owner could get and speaks volumes to Bills character! AC works great and seems to keep up in these 100 degree days! If you need an honest HVAC company these are your guys! Thank you Bill and crew (I cant remember the install guy's names) read more

We unfortunately had to replace our air conditioner and furnace. We found that going with Thompson's Comfort Connection to be a most rewarding experience. Scott & Wes were the crew that were assigned to us. They acted in the most professional and courteous manner. They took the time to explain to us what they were doing and had to do. When we had questions they took the time necessary to explain what was going on and made sure that we understood before they moved on. They gave us instruction on how to maximize the air flow for both heat and air conditioning. We can highly recommend the company for help when your HVAC needs help. They are professional, courteous and efficient. I would recommend going through Thompson's Comfort Connection and most definitely asking for Wes and Scott read more