Jose came super quick and was able to diagnose and fix the problem within a couple hours. He was…read moreeasy to work with, friendly punctual and clean and was able to fix a water leak and filter for a water bottle machine

AYSP were gracious enough to contact me about my post. After doing so, they were able to come out…read moreand fix my unit quickly and well! I will be using them again in the future and make sure I'm clear on if I'm requesting a diagnostic or asking for an estimate.

After three years of increasingly incompetent hvac service, I wanted to share a positive…read moreexperience. I had a local company come out to bid on some furnace work after the company I had a service subscription with missed something big, but they gave me bad vibes, very sales-focused. Given my track record with service pros, I decided to just tackle it myself. Fast forward to last night: I woke up at 3am in a panic wondering if I'd done it all wrong and convinced we would die from carbon monoxide poisoning. This morning I called SOS Heating and Cooling, and honestly, this is the kind of service that reminds you good people still exist in this industry. Jake came out the same day. He actually listened to my concerns instead of talking over me. He walked me through everything, put my mind completely at ease, and (here's the kicker) he's the only HVAC professional I've ever met who didn't immediately try to upsell me on seven different things. Capable, honest, sympathetic, and straightforward. That's it. That's what good service looks like. SOS Heating and Cooling has earned a customer for life. They'll be my go-to for anything plumbing or HVAC from here on out. If you're in the SLC area and need someone you can actually trust, I can't recommend them enough.

Very good and explained problems easily. I would work with them again for their valueread more

Call Paul Brother's FIRST!…read more I had an issue with my furnace so had another company come out to fix. After getting it running, the technician gave me 3 options that ranged from $1700-$15,000 to get it repaired. I opted for the "basic" repair which was cleaning out 2 vacuum tubes for $260 (@#%$%@#). I called Paul Brothers and after some inspection, Scott determined there is is nothing that needed immediate attention. He also gave me some troubleshooting tips should I have issues in the future. I appreciate the professionalism and integrity that his company demonstrates. I'll be calling them if I need anything in the future.

Paul Brothers is amazing. Our AC stopped working and they made it work to come out right away to…read morecheck it out. Derrick did a DEEP dive into what may have gone wrong and vetted every possible thing before identifying it was a compressor problem. He was so thorough in thinking through options in a way that would be the best solution for our specific house and situation. True pros through and through. Don't look anywhere else!

Sean was great! I came home late Friday afternoon and my furnace was out. The house was cold and my…read moreusual service team wasn't available. After calling several other companies that weren't available I called Zephyr. He was out within an hour and got the furnace fixed. Very professional and compassionate.

Sean was great! He came out to our house same day which was amazing. I called him to see if he…read morecould install a mini split in one of our bedrooms and also wanted a service of our current A/C unit. He did a through service of our system (very reasonable pricing) and called out some issues to be aware of. He gave us great insight on what was needed to move forward with the mini split. We definitely recommend Sean! Thank you!

I would highly recommend Peterson Heath and Cooling to anyone looking for a clean, professional,…read moreresponsive, and quick service. I had a carbon monoxide leak in my house that kept setting off the detectors at strange occurrences, but no one could find out where it was coming from. I called Peterson and Heating and they were able to come out the same day only to find out this issue was an old water heater that needed replacement. The technician was able to come out the next day and replace the water heater no questions asked. I have to say this was a great experience and I will continue to call Peterson Heating and cooling for anything HVAC related. Thanks!

Zach and team were recommended to me by a friend and I would recommend them to anyone. I had them…read morecome out summer of '21 because my outside AC unit was LOUD, the whole neighborhood could hear it. Instead of just replacing the fan and handing me a bill, they recommended saving the money, and get ready to need to replace the whole unit being that it was 17 yrs old. We hoped to get another year or more out of the unit. This summer '22, the darn thing finally gave up the ghost and I called Zach back. He called me back after hours and let me pick his brain with questions/ideas. He found me a furnace and AC unit that were IN STOCK!! And was able to squeeze me into his booked schedule right before the July 100+ degrees days started. My mom is back to complaining that the house is too cold. Thank you guys!

Will never use again. I've been a loyal customer for 16 years. They've cancelled my last four…read moreappointments with notice well after they were due to show up. They're a marginal plumber at best.

We used these guys twice, first time was a weekend emergency and the repairman was great and got…read moreeverything fixed for $600 including the replacement parts and emergency fee. We were impressed so we had them come back and fix a wiring issue with our thermostat. They didn't give us any bid but I assumed it would be at most the same as the first time since it wasn't an emergency weekend call and was a fairly quick fix. Two guys came, one was clearly learning in the job. They were here about half a day much of the time spent was them leaving to get a part. At the end I was handed a bill for over $1000. I was told I had to call right then to give them my credit card over the phone while he watched me. I called back after he left to talk to the manager since the bill he gave me didn't have any indication of what the part cost or even how many hours he was there. I was told someone would call me back about it the next day. I didn't hear from them for a week so I called again. Again I was told somebody would call me back. Over a month went by before anyone did. And then they just said the bill was correct and they refuse to give out hourly rates or part costs. Terrible customer service. I suppose it's my fault for not asking for a bid upfront, but do yourself a favor and don't use Thornton.

Adam and his team did a great job of replacing our furnace and installing new air conditioner. His…read moreproposal was thorough and complete including the electrical work, which other contractors were not including. He knows his business and him and his crew did a great job.

We had someone on site within about 30 minutes of initial contact and the technician (who also…read morehappened to be the owner) had the part on his truck. He fixed it in 15 minutes, and the pricing was reasonable for coming on the 4th of July.

Daren and HVAC have now done six jobs for us at three different properties. He is one of the best…read more(and fairest) HVAC professionals we have used. I could not recommend HVAC Plus enough.

Daren is hands down the best HVAC business and technician out there. We have had him work on 3 of…read moreour properties. He is attentive, great workmanship, listens to what you are wanting and will recommend exactly what you need (at a fair price). He takes pride in his work. We will only use Daren and HVAC Plus.

I've been a Scott Hale customer for many years now. They've done many jobs for me and they also…read morereplaced my water heater, furnace and AC unit when they conked out. The old furnace went out the day before Thanksgiving one year, and they had a new one installed and running the same day. I appreciate the employees who have provided good service over the years. In the beginning I referred friends to SH, saying they are not necessarily cheap but they do good work. (Looking back, I realize however that I overpaid for the new water heater and other some other major expenses, I was just naïve and didn't do due diligence. More about overcharging below.) That being said, I've given up on SH. Too often my encounters with its employees go wrong. The person they send may or may not have experience with my issue, and they never ask for help from other employes. One recommended I have a new air intake installed (he came twice and couldn't get rid of the awful noise) and when I finally got a different guy over, he fixed the whistling noise just by recaulking the area; it was gone in minutes. Another guy made excuses for the (unsupervised) people who ripped up large patches of drywall because they didn't know to go through an interior wall; SH paid for the extra drywall repairs, which I appreciated. Another guy freaked out about the "sewage" he imagined must be under the board beneath my sink (there was none). Another couldn't tolerate me saying that I had never had a leaky condensation pipe until they replaced the AC. My 10+ years in my home meant nothing, and this is consistent: many times the repairmen will not give credence to anything I say, and however neutrally I state it, react as if I'm challenging them in some way. The latest incident is the $1800 estimate for replacing my kitchen sink (labor only). The guy said it would take 2-3 hours to remove the old sink (!!) and added that he would "cap the pipes" so I wouldn't lose water to the rest of house. I mean, there's upselling and then there's just BS. The plumber I hired removed the old sink in 20 mins and is charging a few hundred dollars for the whole job (including installing the new one). And of course the water to the house didn't have to be shut off, there are valves right under the sink. I'm really appalled they would just...lie.

I am writing this review in hopes that it saves others from being taken advantage of like they…read moretried to do to my 89 year old mother. Gage, their "14 years of experience" supervisor, came out to do a complimentary check of her furnaces. Mom has two furnaces, side by side. Gage changed the filter for the downstairs system, and said the upstairs one didn't need changing. Clearly, he was aware that there were TWO furnaces in the house, as he checked them both and they are side by side, and so, as the experienced person that he is, should have been aware that there was likely two duct systems. Mom then inquired how much it would be to have the air ducts cleaned and sealed. Gage quoted her the price of $3280 to clean out and seal her air ducts in her home. She said she wanted to think about it so he left. Later she called and said she wanted the service done and asked for the $3280 quote in writing. It never came. However, Gage came back to do the cleaning and as he was working he told mom it was going to be DOUBLE the price because there were TWO duct systems. Mom objected, pointing out that he knew-- or should have known-- that when he gave her the quote-- obviously because he knew there were TWO furnaces. He tried to say that he hadn't noticed there were two, and then went on about how he had to pay the other employees $2000, etc. He talked to her for about 40 minutes, trying to get her to agree to the bill of $6560. She wouldn't accept his excuses for doubling the bill. He stopped after doing the upstairs ducts and left. Mom then got texts and phone calls from Scott Hale telling her that she owed them $3280, and that someone was coming to the house to pick up the check from her. She called their customer service, and explained the situation-- that Gage had given her the quote of $3280 for the whole house, and that he had only done half the work. She then got two invoices sent to her, both for $3280. She thought they were just duplicates. However they were apparently for the two systems. She was notified someone was coming to finish the work downstairs and collect the money due. She told me the whole saga because she was extremely upset and anxious about what had happened. She hadn't slept for two nights. She felt like they were trying to rip her off. She didn't trust Gage to be honest with her. She was worried they were going to insist she pay the $6560, which she was not agreeing to. She said she was only willing to pay the initial quote to her of $3280 for the whole house. My husband put a call into the company. The customer service person was pleasant and said she would look into it. Then Gage called and said he would give mom a $300 discount for the second bill but that was it. Mom refused to pay the doubled price. Just to end the ordeal, she agreed to pay $3280 for the half job they had done and just didn't get the downstairs ducts cleaned. Even after all that, the company was insisting on sending someone to her home the next day to collect her check. She refused to allow them to come. She was that mistrusting of them. She mailed the check instead. I echo many of the reviews here--- don't use this company. Don't let your parents use this company. They are not trustworthy. They are heavy-handed in their treatment of older people. I just wonder how many other people have been pressured or tricked into paying DOUBLE the quoted price because Gage the supervisor "didn't notice" there were two duct systems when giving the quote. It sounds like a sneaky scam. Watch out! And if I could choose zero stars, I would. Crazy that they have three 5 star reviews posted on their website. So misleading.