Do not use this company! They overcharged us by a lot from the original estimate we were given and…read moredid not notify us when our items were being weighed despite it being requested when we signed the contract. The movers who came to the house were rude to my elderly mother and dismissed her when she asked about the weighing. When I called to question why our bill went up so much the woman Anne who works there was extremely rude and hung up on me. The worst experience I've ever had with a business.

I made last minute arrangements to have all of my things moved to my new home and they accommodated…read moreme. The two men that moved my things had to unhinge doors and move appliances around just to get everything out (which I felt bad about) but they put everything back in place without incident. They are cheaper than most moving companies that have me quotes. I would highly recommend them!

I have used these guys 2 times. Of course everything was already packed and all they had to do was…read moreload items in the truck. They showed up on time and everything was loaded fairly quickly. The guys were friendly and did a good job. No breaks worked the whole time till the truck was loaded. Several friends have used them with no issues!! I lived in an apartment on the 2nd floor, no elevator. So they had to carry down 2 flights of stairs. No damage to apartment, furniture or the guys!

Diesel Pro Movers LLC moved us from our Painesville condo to a condo in Mentor. The team mishandled…read moremany of our belongings, and as a result our 85 inch television, and freezer were damaged beyond repair. In addition, a new television stand that was just delivered to the condo, along with the wall and ceiling were damaged when they attempted to place it in the desired location. The items were all damaged after unloading them from the truck at the new location, and each instance was specifically due to negligence. The team members removed all padding from the items prior to removing them from the truck. In the case of the television, they lifted it with their hands against the screen. This caused internal damage. The screen was severely smudged on one side but not cracked. When I saw them carrying it in this manner I remarked on it to my husband and asked him to plug in the set and check it before they left. You can see from the photos the damage that was caused. Each item was purchased in February of this year except the television stand, which was freshly delivered the same day. When I reported the damage to the owner, I was accused of making a fraudulent claim to extort new merchandise from Diesel Pro Movers. They refused to credit us any amount other than 59 cents per pound for the television, which amounted to less than $60 for a $2399 set. The entire event was unbelievable. We had hundreds of dollars of meat stored in the freezer, and each product was new...only three months old. I had no incentive for replacing any of the items. The team grew belligerent. The lead member Geoffrey, and one of his associates shouted obscenities and was hostile towards my husband. Our fifteen year old daughter was in the house, as was a representative from Spectrum. They had to leave to avoid further escalating the situation since the team refused to leave our premises. He called the police and all three were removed from the house. Please do yourself a favor and hire professional movers to assist you and not this company. The amount of money you think you are saving is not worth losing these types of items or those which might be of sentimental value to you.

This was the first time I've used any moving company; I'm…read moregetting a bit too old and fragile to do it myself :p The company sent two people for a local move in downtown Cleveland (1B/1B ~750 SF apartment). They were quick (finished in under two hours), polite and awesome. :)

After seeing all the great reviews, I had to try out Bright Eyed Moving! Rob and Bobby were…read morefantastic. They moved me from Lakewood to Fairview Park, Ohio, at a speedy rate, but were very cautious and professional. I was given a time range and they arrived within it friendly and ready to go. Prior to the move, they called a couple of times to confirm locations, prices and optional add-on's. They were able to supply me with a cover for my mattress (that I got to keep!) and proper care for some more fragile items. I was absolutely blown away by their help! Thanks again guys.

I would highly recommend A to Z Moving and Driving! They were available same day and got our…read moreoversized commercial refrigerator into our pantry. It was not an easy job and Zach and Nate were amazing! Thank you! Job well done.

I was totally up front about the boxes, garage, attic, basement and large items, so I was VERY…read moreIMPRESSED, how kind and thoughtful Amber was when evaluating the time and man power needed to accomplish my move efficiently and safely. ALL WHEN SMOOTHLY and the workers were respectful and worked fast. All around A to Z exceeded my expectations and eased my stress about the move. A HUGE THANK YOU!

This was the best moving experience I have ever had! And I've moved a lot!…read more James and his team were punctual, careful, and friendly. They got our move done faster than expected and each one was a pleasure to deal with Hopefully I won't be moving for a few years, but if I so, I'm going with Leader again, and requesting James and his team.

We originally booked Leaders to move furniture only. The day before our scheduled move, John, the…read moreOperations Manager, called to confirm everything for the following day. During that conversation, I asked what it would cost to add approximately 70 boxes to the move. John told me the cost would be "anywhere from $2 to $5 per box, depending on how big each box is." I told him I would discuss it with my husband and get back to him. Less than an hour later, I called back and spoke with Kevin, the General Manager, to let him know that we wanted to add the boxes. Kevin gave me a price that was above the $5-per-box range John had just quoted, with no consideration for the size of the boxes. I explained to Kevin exactly what John had told me only moments earlier. Instead of acknowledging the discrepancy or trying to find a reasonable solution, Kevin repeatedly told me that "the system doesn't quote like that," that John must have been giving me an average, or that perhaps I had misunderstood John. That was extremely frustrating. I was simply trying to resolve a pricing discrepancy between two people within the same company. Rather than taking ownership of the situation and working with me to find a reasonable solution, I felt as though the responsibility was being placed on me. At that point, I told Kevin that I was so frustrated with the sudden change in pricing and the way the situation was being handled that I wanted to cancel the entire move. Kevin did not attempt to resolve the issue or retain our business--he immediately took us off the schedule. Fortunately, we had enough flexibility with our move to take our business elsewhere. But I was genuinely surprised that a General Manager would handle a customer situation this way, particularly the day before a scheduled move. For a company with such high ratings, I expected much better customer service, communication, and transparency. My experience left me feeling that Leaders was not "leading" in those areas. I also have to question the company's "no hidden fees" claim based on this experience. From my perspective, the price changed after we had already committed to the company, and when I questioned the discrepancy, I did not feel that my concerns were taken seriously. This review is based solely on my personal experience, but I would strongly recommend getting every price and every potential additional charge in writing before committing to a move with this company.

Mike and Sandy are exceptional and their service is bar none. Mike treated us w care and made us…read morefeel valued. He was most patient and very attentive to our needs. I would definitely recommend this facility. Exceptional customer service & interpersonal skills.

Super easy and amazing staff. Mike was a life saver in this process. Helped us get our stuff in and…read moresort it all out. Super kind person. Highly recommend! Shout out Mike! Facilities are also super clean.

Space Shop will raise your rates at random times for random amounts! They have raised my rates…read moretwice a year, once for $43, and this month, $60!!!!! This is OUTRAGEOUS!!! And they WILL NOT let you communicate with corporate! They will not reconsider anything. And you have to have insurance, which I already do with my renters policy. They already had this info, but STILL billed me fir THEIR insurance, and when I brought in my paperwork to prove I already had insurance, they WOULD NOT refund me their charge!!! I WOULD NOT RECOMMEND storing here!!!

Excellent first time storage experience! We walked in to the office lobby, got a tour of the…read moreunits, then obtained our storage space, all within an hour! Great customer service & employees, super clean new state of the art facility, and easy access to our unit. They even supply dolly carts to transport your stuff to your unit, and they have free coffee (and chocolate chip cookies for the kids) in the main lobby! Lastly, I love the fact that you do NOT have to sign a long term contract with them, as many people only need these units for a few months or so. We'll probably keep it for a year to two though, until we can de-clutter the house. Thanks Space Shop!