I visited during Covid19 times. But the staff was nice, I placed my order via the drive thru since the inside was closed. They took my phone number and I had to wait in the parking lot for them to call me. It taste like any other Harolds, perfect. I just gave them 4/5 because of the wait. I usually don't wait more than 20 minutes at other Harolds. Two, she didn't call me when my food was ready..I had to go through the drive thru again to ask. I'll definitely visit again! So glad it's one close to my house now. I'd recommend it to others too read more

Harolds Chicken - 4 piece with mild sauce. - Chicken Shop Near Me - Alsip, Illinois

The service has went down . It's a new crew and you can tell. Long wait time and rude attitude. It's time for me to go to a new location. The fries is dry and stale. read more

I call to place my order before going, so hopefully when I get there the wait is not too long. The food is good, each time I go I enjoy the food. The young lady or ladies that answers the phone are terrible. They always have an attitude and act as if our phone calls are a bother. I've placed a number of orders and has Never spoken with a pleasant person over the phone. The owner really needs to correct the customer service at this location. I know people can be difficult at times but come on, we're not all difficult. And how you got an attitude every day? read more

Ordered food. Got call for pickup and I'm the only one in drive thru. Two employees see me yet no one comes to the window. Now remember, they called me. I sat for 10 minutes. Remember they see me but never came to the window. I left. If you have a business be appreciative of your customers. Never going back. read more

Be careful ordering from this establishment. Terrible service terrible food. They didn't make my order right and the chicken was old. I asked for a refund and was refused. I asked to speak to management I was told no one was available. As I was sitting in the drive thru a big rude man came and said can I move outta his drive thru because I was blocking other customers which could be someone's mother or grandma as if I wasn't. It's cool though because I know karma doesn't miss! I'll be donating the food to the homeless. To many people struggling for me to just throw it away. I hope this establishment receives the hate they give! My attorney advised me that it wasn't worth the hassle. I will never spend another dime here! read more

I come to this place way too much to keep experiencing bad attitudes and rude behaviors especially from this new girl at the drive thru window. If you don't like your job, please go get a new one. It's sad that management probably doesn't even care. There's way too many Harold's nearby that's good as well. I just come here because this is closer to my place. After, what I experienced and KEEP experiencing, I will be frequenting the Harold's in Oak Lawn and Crestwood more often!! She handed me my food like I am disgusting to her. Get a better attitude and job because we are always NICE when calling orders in and picking up our orders!! We visit this establishment at least once a week!! Never again!!!!! read more

Came into this Harold's Location today , The person taking your order is very nasty & has the worst attitude ever! Acted as if she couldn't answer simple questions regarding their lunch specials. I will never come back to this location again! You are the first person someone see's when they enter this location I understand people have bad days....Do BETTER! read more

The girl that answered the phone is rude. She takes your order you ask her to repeat it. She doesn't then when you get your food it's not right. It's hard. Like the fish is dried because it's to hard like the perch you tell them mild sauce on the chicken you don't get any sauce.they don't put no sauce on the food. read more

Great chicken wings and live DJ atmosphere is great plus customer service is fantastic will definitely return and recommend all friends and family! read more

When this location open it was the bomb. great owner, staff ect. Now the people don't give a poop, nasty, incorrect order and just sad. I would have loved to support this location but just can't. Portion sizes small, over cooked and hit or miss on what you got when you get home. Don't think about ordering over the phone and having your order ready when you get there! Sad again this place went down in my opinion so fast. Owner(s) might want to reevaluate or replace their plans and the type of people to represent their business and plan. read more

Every time I come home to visit I only mess with a couple of Harolds and this is one of them. Food is good and the customer service will always get an A+ in my book. I messed around and left my wallet on the table they called and informed asap! This let me know there are still some decent people in this world, thanks staff!! read more

Chicken has been consistently fresh, hot, and crispy just the way I like it. I usually get the half mix with mild sauce on the side.

Food is good fast service I've ordered several times over the last few months food has always been fresh thus far

I attempted to phone in my order, however, after being placed on hold for over 3 minutes I hung up and called back. I informed the young lady that she had me holding on for over three minutes, she responded by telling me, "I was busy, I told you to hold". The food ain't that good! I refuse to patronized an establishment that hire such rude personnel! read more

It's one particular young lady that answer the phone to take the food order, her attitude is terrible. She a bad image for this company. Not to mention one of the employees "male" almost hit my car while I was pulling into the parking lot. Not one time did he apologize or recognize his wrong doing. The food is good most of the time but they really need to pick new staff members. Not all but most of them are very unprofessional read more

I gave 2 stars because the food when fresh is good, no denying that fact. BUT the customer service is absolutely terrible! Starting with 1.)whenever u call an order in, call is always answered angry and rushing you through it. 2.)When u receive a call back that your food is ready for pick up, you may get there an they tell you it's actually not ready! 3.) If your not checking your messy bag of food throughly u may leave with the wrong order, an if u call or go back they flip out like it's ur fault for not checking when they hand it to u in a rush! It's a shame because it's in a great location and can do very well with the right ppl working there. Horrible workers will be any businesses downfall. read more

Smallest wings I've ever had order a bucket of 18 with a side of sauce $24 crazy I don't think I'll make that mistake again 2 thumbs down.

This location is closest to me, and it satisfies my cravings for fried chicken with mild sauce especially when I'm unable to get to an Uncle Remus. I usually go with the 1/2 chicken or 8 piece mixed chicken with mild sauce, and I'd do a box of taffy grapes. Taffy grapes are amazing, and you should totally try them if you haven't had them or know what they are. They get their taffy grapes from the Cake Factory, and it's always been good quality and the grapes are actually a decent size. I've been to this location once to pick up my food, but I don't like maneuvering around their tiny drive thru and small parking lot. It gets claustrophobic, and their phone lines can get busy where you'd have to try 5 or 6 times in a row. It's better to just order delivery via Grubhub and someone else can take me my food. The chicken is fresh, and they're generous with the sauce here. I like how they gave me my mild sauces on the side in small plastic containers, so my chicken doesn't feel soggy by the time it arrives to me. I also prefer the plastic cups instead of styrofoam because it's sturdier. It allowed me the option of dipping or smothering my chicken. My order was also accurate, and I'd recommend this location to anyone in the area wanting some Harold's or fried chicken with mild sauce. read more

Harolds Chicken - 8 Piece Mixed Chicken with mild sauce - Chicken Shop Near Me - Alsip, Illinois

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First of all, the food is consistently good at this location, however, the customer service is poor at best. Can't call in orders because no one ever answers the phone. The young lady at the window is usually ok to deal with but there always seems to be arguing and chaos happening in the background. I'm considering passing this location up to travel twice the distance for another Harold's read more

Both the food and service are amazing; especially given it's a chain. The employees are attentive, answer the phone& call you when your order is ready which makes everything much more efficient! I've never had any concerns with the quality of food; it is always fresh. Sometimes I'd prefer a bit more sauce, but I always request an extra sauce on the side. It is my go to even though I don't live in this area. read more

I ate this chicken so ugly it was so good. My brother friend told me to get this and I almost didn't listen to him! I did it and I'm glad! He said the order is the six piece, mild sauce, salt and pepper chicken. I got it for sure and tore it up in the parking lot. I got my chicken hot and fresh. No regrets. ‍ | the @sleauxfood experience read more

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rude worker girl seemed to hate her job bad customer service skills like it was my fault that she has to do something. Just so sad cause chicken is good but wont go back better off going to places that treat you better read more

As much as I love Harold's and would love to support businesses in the Area the service of the staff at the window and over the phone has completely deterred me from ever spending a dime with this place ever again. mind you the food already isn't good for your overall health but when you try to get a Chicago favorite and the workers talk to you as if they actually hate where they work, then why spend money with them. As a Business owner I'm sure they look past these and seem to not care, but that bottom line gets affected every time you lose a fan of the business. like it or not this place needs a serious retraining in customer service. It's not worth your hard earned money. go to sharks down the steeet. read more

There good an black owned it's fresh and good every time.the service level is ok as well so no worry's they also have a drive through if u don't want to get out your car.the inside is very nice well kept clean place with a good feel. read more

It's amazing how terrible of an experience I've had here twice and have YET to even have the food. But, I'll go to the most recent. I placed my order for pick up through door dash and waited for over an hour just for the restaurant to NEVER confirm the order and literally close on my pending order. Instead of just canceling the order of not saying yes to it, they just left it out there. It took for me to try to call and end up googling to find out they had closed for the day, with my order still pending. Just bad business! I'll never try again. The first experience I came to the door to pull it just find out they were closed during hours they were supposed to be open. A girl literally sitting on the inside at the window just looked at me instead of greeting me and saying, I'm sorry we're closed or opening late. I will never again try to patronize this business and neither will my family. And that's a LOT of money lost if they really knew. O well, I tried! read more

This is the last time I'll be visiting this location. Let's start with the young lady who took the order, unprofessional would be a compliment. Nevertheless the order was placed and we got the order home. I intentionally get my food with no sauce to check it. It appeared to be ok, however shortly after I ate some, I felt ill. For the remainder of the day i suffered abdominal pains to the point I considered going to the emergency room. I have frequented this establishment several times and the service is becoming less than favorable. Moving forward I will be taking my business elsewhere. It's really disappointing because they are located in a good location, but as most restaurants in that area they start off strong and then the service starts to fail. Signed #itwasgoodwhileitlasted read more

They gave me some old liver or they cooked in old grease. I asked for livers cooked soft. This is what they gave me. Even the fries were no good. I ended up throwing the food away. Uuuuuugggghhhh. read more

Harolds Chicken - Small Chicken liver - Chicken Shop Near Me - Alsip, Illinois

THE BEST Harold's around! So fresh, great customer service and very clean. You do have to wait, but it's worth every second. Also, they do not pick up the phone. Need to go in and place the order. We don't mind tho! We love the wings and the breast. Also, the sides slap too! read more

I don't know why this location is rated so low. When I worked in town I went to this location and it was always fantastic. The chicken pieces are large and very juicy. The servings are more than enough for one person specially since they come with fries and a random piece of bread. Now that I don't work in town, I order from this location on Grubhub and the service is always top tier. The orders come quick and it's well packaged, always hot and fresh. I recommended this place to a friend and she absolutely loves it. For good chicken in the area, this is a definite recommendation. read more

The food is good they just don't listen they don't follow directions they give you what they want to they can't be writing these orders down because they have literally got my order wrong five times in a row read more

The lady that answers the phone is vulgar and unprofessional. I received my grub order without any salt, pepper or mild sauce. I do not recommend read more

Received no notification that food was ready from grub hub or the restaurant. I ended up waiting an hour. I placed an order for three 4 wings, fried green tomatoes, fried mushrooms, & an order of onion rings. When I picked up order, they had only prepared one order of 3 wings, the fried mushrooms and the onion rings. When I said my order isn't correct, they disclosed they were out of the fried green tomatoes but nobody could answer what happened with the rest of my order. So I had to wait another 5 to 10 mins for them to correct my order. read more

Glad I stopped in! Drove buy a few weeks back, and was happy to see a brand new Harold's so close to me! Ordered a chicken strip dinner with fries and broccoli bites, and had me a great tasty meal. Thanks harold's! read more

Harolds Chicken - 8 strip dinner, fries and broccoli bites - Chicken Shop Near Me - Alsip, Illinois

My purchase was in early January and I didn't have an issue. There was a bit of a wait but that was to be expected. read more

Harolds Chicken - Menu - Chicken Shop Near Me - Alsip, Illinois

The food is what's fresh and made to order. The staff are friendly and helpful. Best Harold's in Illinois

A disgrace to Harold's. Waited nearly a hour for two 4 piece dinners, asked for extra mild sauce on top, ended up being the driest chicken I ever had, little to no sauce on it. Save yourself the time and disappointment by going to the Evergreen Park one if wanted to stay close. read more

This is probably my 4th time ordering from here and the 3 out of 4 times I've had to wait wellll over an hour for 10wings...I decided to give it one more chance but today is my last time coming here. Called at 6:30 it's now 7:25 and counting ofcourse they took the money told me it would be up shortly. As I am African American and want to support my African American businesses this is unacceptable. Me and my family will take our business elsewhere! read more

DO NOT ORDER FROM HERE! I ordered a 4 piece wing with extra mild sauce with side of peppers. I received 1 small pepper and barely any mild sauce on my wings. Food not so tasty as well. Just go ahead and take that trip to the city because this ain't it. read more

Harolds Chicken - 4 piece Wing Dinner - Chicken Shop Near Me - Alsip, Illinois

Even with covid measures in place the wait and process for getting your food is flawed and frustrating. Also the crowded parking lot is a traffic accident waiting to happen so drive extremely carefully. read more

Tonight's dinner was acquired from Harold's Fried Chicken of Alsip, IL. - because that BK Southwest Jr. Whopper from down the street just wasn't gonna cut it as a bonafide substitute for dinner in my opinion (i.e , not enough to satisfy this brother. Two thrown together sandwiches and two medium Cokes. I had to ask our server if everything was there in the bag. It wasn't the $5 meal with the drink fries and chicken nuggets I was expecting as advertised, but instead a disappointing disgusting overpriced snack that was seriously lacking in appeal and left my bowels on high alert for the duration of our excursion of the day. Unh-uh, no. But, I digress.) Our Keep it Real 'hood meal consisted of the half dark for her and the half mixed for myself along with the obligatory fries and cole slaw that qualifies it to be called a meal I suppose. Upon our arrival home, I proceeded to tear into my bag. No bread. I checked. Much to my surprise, I found my order pleasantly satisfying and tasty. The pieces were moist and meaty, unlike some yardbird encounters I've had where the chicken looked like it had been acquired from a third world country. It wasn't drowning in catsup and mild sauce either, but just enough to cover the meat and potatoes without oversaturation. Yeah, there was a little bit of feather sticking out of the wingtip, but who eats that part anyway? I don't. The slaw wasn't over processed to a consistency just short of soupy liquidfication, but much to the contrary where I could taste, identify, and still appreciate every chopped piece of cabbage, onion, carrots mixed with sugar and mayonnaise. Unfortunately, the fries couldn't hold up to the ketchup - nor the grease that they were cooked in, although served in abundance, they were limp and not very palatable. Too bad, because I usually don't pass on the fries from Harold's. I have been known to sometimes wrap them up in a piece of bread and eat them like a french fry sandwich. But, as I said, no bread was included with my order making it all the more easier to pass on those fried potatoes. Oh, well. Overall, I selected this particular location because they have a drive thru window and I can phone in my order and be notified when it's ready for pickup. Tonight's faire was a borderline 5* experience to me. Keep it up. This could be my favored choice since the old 87th Street Billings franchise spot closed awhile ago. Bon appetit. read more