STAY AWAY FROM THIS BUSINESS. Marc Nissim's work looks nice enough, but his lack of basic professionalism is unacceptable.
In January, my wife called to discuss a plunge pool and landscaping project for the home we were buying. Marc said he could do the job and they talked over all the central details, including a price estimate and our closing date in February. We were excited--not least because, as she told Marc, she was very pregnant with our first child and looking to lock someone in before the baby came--and stopped looking for other vendors. Marc told her to get back in touch right after that closing date, since we couldn't apply for the requisite permits until then. She reached out to him right after closing, as promised.
This is when the problems started. My wife emailed and called several times over several days, and Marc never bothered to get back to her. We had and have no idea why. Finally, Marc had his assistant call her back (was he afraid to make this call directly?) to give my wife the curt message that Marc would not do the job. No explanation, and a very impolite tone. We were shocked and upset, since we had lost over a month we could have been spending looking for other vendors, all because Marc wouldn't do what he told us he would, and was too avoidant to tell us that he wouldn't do it.
In April, on the verge of signing a contract with another vendor (Carlton Pools, whom we are using, and whom we love), I made the mistake of trying Marc once more myself, on the off-chance that things had changed. To my surprise, I reached him right away and he professed to have no idea why things had been handled so poorly the first time. He said that now, at this time of year, he was actually too busy and we were a bit far for him, but he said he still wanted to help, and told me he wanted to try to find someone in our area whom he could work with remotely, who could execute his design for the same price point. He asked me to email him all my info right after we got off the phone. I did so.
Well, you can guess how this story goes: he never replied and ignored every email and phone call I made in the coming weeks. Shame on me for thinking that this had somehow been a misunderstanding.
Bottom line: STAY AWAY. Marc Nissim is unprofessional and untrustworthy in the extreme. We're amazed at how shabbily he is willing to treat prospective customers. read more