We had black water damage in our bathroom which was a covered issue with our insurance. The entire bathroom had to be stripped and subflooring replaced. We hired Harmon and Harmon Construction. They were great at first, they worked with us and our insurance company to help us get enough money to remodel the entire bathroom plus enough to fix the underlying issue that caused the problem in the first place. There were numerous hurdles with the insurance, but in the end, we got what we needed.
Due to the insurance company taking so long, we missed our window to get the work done asap. Work was slow and we understood that they would get to it as they could and all materials were in.
I wanted to make sure we had plenty of money for not just the bathroom remodel, but for the septic issue that caused it and, if enough left, have our roof demossed. As such, I picked out cheaper, tile, flooring, vanity and other hardware in order to save money.
Communication was slow and sometimes took me reaching out multiple times to get any response. After a while, work started on the drywall and painting. The patchwork done to the existing drywall that was kept, was terrible. Then they painted, without any sanding. It looked like crap. You could see where all of the old hardware was, screws left in the wall and they even painted over an end cover to a shower caddy that stuck to the ceiling when it was removed.
The owner came over and looked at it and said it was a terrible paint job, so he said they would send their expert painter to do it right. The patch work was redone and looked better, but the day he painted, he showed up late and then had to rush to get it done. There was paint drips from the new hardware fasteners that I had to clean up when I got home. After it dried, you could see the white texture bleeding through. They touched up some but left a lot of it still visible.
The shower was supposed to get a horizontal and vertical safety bar as we have older people in the house. They had to hire a different tile person as the one they use kept rescheduling on us. The guys putting the tile in were supposed to put in the safety bars, but no one bothered to make sure they had been purchased. Instead of calling and asking the project manager where they were, they chose to just finish the tile job and not say anything. Others had to come back a different day and install them. However, instead of a horizontal and vertical bar, we got two vertical bars at opposite ends of the shower. Again, no communication. I found out when I got home and called them. I was told they didn't want to do the horizontal because they didn't know where the studs were as it was supposed to be done when the tile went in. Now I have 2 vertical bars and one of them is fairly useless.
The shower door...they wanted us to spend almost double to get a shower door from their supplier, but we saved almost half the cost and went with Lowe's. They installed it, knowing that the bars the door glides on is not made well. Instead of doing the right thing with a simple fix, they chose to install as is. Not even two weeks later, the bar broke loose and one of their guys came to look at it. He said it's easy to do with these doors as they roll very smooth and if it hits the stopper too hard, it can rip the bar out. He said it is a common defect in these products and it is a simple fix that could have been done at the time of install.
Next day I was told it would cost me 200 to 400 dollars to fix. Needless to say, I refused. I've given them the entire insurance claim of 24000+ to do the job, a lot of it shotty and still looking bad, no horizontal safety bar that I will now have to pay someone else to install, and a shower door that I can't close.
As a last note, the owner, when he told us what they would do for us, mentioned putting in a shower door that was hinged, but the project manager said there wasn't enough space so it would have to be a slider. I was fine with that. Later, when the shower door arrived at wherever they store their stuff, the owner tried to tell me that we were not supposed to get a shower door and it always never discussed. Said it cost him money and should have been discussed with him. Basically, he lost money on the terrible repainting job and more money to the tile people they had to get.
If they had just done what we agreed to from the beginning, I wouldn't be leaving this bad review. After 24000, a bad paint job twice and a missing safety bar the we really needed, seems like good customer service just to fix the door and be done with it. So, bathroom remodel is 24000 plus unknown amount to have professionals come fix the things they should have done to begin with.
Save yourself the headache and skip these guys. It will end up costing you time and money. read more
