We hired Harkness Gardens to replace some rotten wood in our backyard. While their quote wasn't the lowest, we appreciated Paul's transparency around labor and materials, and ultimately felt good moving forward.
The good: the crew worked quickly, were friendly and flexible (even as the job doubled in size once more boards were identified as rotten), and they did a good job with the installation overall. They even fixed some outdoor lights in the process--great job where it matters most.
Unfortunately, a few issues cropped up after they left: nails, wood chips, and trash were scattered around the property; our bougainvillea was scraped and broken in a few places from where the workers hit in in carrying supplies in/out; a board adjacent to the new installation was cracked; and they left behind excess oversized wooden planks and rebar too big for our trash bins. None of this was major--but it did require extra time and effort on our end.
The bigger issue was how Paul handled it. When we finally got on the phone post-job (after a week of delays, since we had been traveling -- admittedly, we could have done a better job communicating our concerns right away), Paul was defensive from the outset. Rather than simply acknowledging the concerns or offering a small fix--like a quick cleanup, an apology, or a nominal discount--he lectured me about how contractors don't have recourse if clients don't pay and implied the problems were our fault for not requesting extra TLC up front. To be clear: we paid in full, didn't ask for anything unreasonable, and would've been pretty happy just to feel heard. Instead, we got a condescending response and a begrudging $100 offer (which we declined). So: strong install work and fair pricing, but very little attention to detail or customer satisfaction after the fact.
If you hire Harkness Gardens, make sure to be extremely explicit up front about cleanup, debris removal, and basic care for plants or surrounding structures--because otherwise, it may not be included. Otherwise, the quality of their work and install was great. read more