The Hardy company from start to completion was an excellent company to work with. We had 10 windows and 4 doors installed by Hardy. The installers were professional and each installer knew exactly what to do. They all worked very well together and supported each other. They installed everything completely in less than 2 days with no mess. The windows are beautiful and top quality. I priced new windows from 3 other places and the quality and price was best at Hardy. read more

very satisfied - fast, clean work - looks beautiful!

Hardy window company is great! Very friendly customer service and also a very professional job. They were quick and we are very satisfied with our new windows! read more

I received multiple quotes from other companies and Hardys windows was a no brainer for me. Not only were they very competitive on pricing but the day that I requested a quote Jim Lavin said he could be at my house that evening to get measurements. He was extremely easy to work with, very responsive, and had great ideas on how to combine windows into a larger window to not only make it cleaner looking but to also save me money. We had 40+ windows replaced and the crew did it in 2.5 days. They were very respectful and covered all the carpet. They cleaned up after themselves and when there was an issue with one of the windows not being tempered per code, they quickly put in the order to get it replaced. I would recommend Hardys windows and especially Jim Lavin to everyone! read more

- Once the sales rep, Jim Lavin and I agreed on the window project, I signed a contract and paid $15,000.00 for the cost of the windows for Hardy Windows to place the order, but when I called the office 6 weeks later I was told by the sales rep that they hadn't placed the order yet because I didn't finalize which windows I wanted, even though I had a signed contract and had paid the for the windows that were written into the contract. This incident greatly delayed the remaining renovation projects that were in process and dependent on getting the windows installed before any other work was commenced. - Hardy Windows charged additional fees not stated in the contract because they under bid the job. - The Hardy Window rep stated that it would be more economically beneficial for me not to get a permit and that it would take less time if the City Planning Department weren't involved; however, I changed my mind within three week s of research and felt compelled to abide by the City Ordinance Code. - I had informed Jim Lavin, the sales rep, that I decided to get the job permitted and kept in communication with him and sent him a text when the permit was approved. I paid for the cost for the Draftsman and Engineer. - The construction crew supervisor was given a copy of the engineer plans that were submitted to the City of Dana Point at the time he and his crew commenced work. - There was no communication between the work crew, the sales rep, and upper management regarding any engineer plans, even though the owner, the sales rep, and the work crew were fully aware of the engineer plans because I called Hardy Windows while at the City Planning Department to request a copy of the owner's drivers license to add to the proxy to get the job permitted and had already informed every responsible party at Hardy Windows about intent to have the job permitted. - . Jim Lavin stopped by the work site after three quarters of the work had been completed and requested addition payment without documentation or an additional contract. I told him I needed something in writing and he immediately pulled the work crew off the job. Neither Jim, nor the owner would answer my calls and were unwilling to complete the job at the contracted price. - I contacted a lawyer for legal advice and was informed that since Hardy Windows stopped work, I had the right to hire another contractor to finish the job and not pay Hardy Windows the balance of the contract. - It was my intention to have Hardy Window's complete the job. After letting the owner know that I intended on hiring a new company unless they recommenced the job within three days, I was sent an additional bill for $8,000.00 instead of the $2,000.00 that Jim Lavin stated I owed when he came to my house and pulled the crew off the job. In my opinion, this appears more to be an unethical business practice. This behavior does not represent good business tactics for a company that has such a great reputation. I call this bait and switch - Due to scheduling, the job took over six months from the time I paid for the down payment until the job was actually finished. - During the course of construction, some nails and one sheet of collated framing nails had been accidentally dropped in my swimming pool which stained the pool and as of yet not been settled. Hardy Windows is not willing to except that responsibility. I received an email from the Vice President of Hardy Windows stating they went to great lengths to cover the pool while their work was going on and he had never once visited the job site. David Boyd read more

I received three estimates from different window companies (like a good consumer should), and Jim from Hardy Windows was the person who came to give us the estimate. I felt he was not "sales pitchy" like the two others, and really down to earth guy just trying to figure out my needs. It also helped that the quote was 20% cheaper than others I received. I was prepared to deal with a little less customer service for a quote that was this much cheaper... but I was pleasantly surprised. There was a hiccup when I signed the contract and emailed it back to them, and for some reason they never received my payment information. When I called them to inquire when the appointment would be (I was told to expect 4-6 week wait) they quickly found the mistake and tried to work me into their busy schedule as soon as possible and had the sliding door and window's ordered. They did a good job in communicating everything after that point. 4 weeks later...we had them all installed yesterday! Jozef and a crew of about 5 people shows up slightly before appointment time of 8am, and they were all amazing. Jozef was extremely helpful and respectful. I have a baby, and they were able to finish off a room first so my baby could sleep and nap in the room while they finished the rest of the job in the house. All of Jozef's team were so understanding and accommodating of our situation, and were so respectful of our home. They placed sheets covering all over the stairs/floor/carpet where they would be walking and working areas to avoid dirtying the floors. And vacuumed and cleaned all the areas after all the work was done ~ impressed! (I was prepared to do lots of cleaning after they finished but didn't have to) They even reinstalled all my existing window blinds/shades on the new windows! Everything looks really good, and they really delivered on customer service! Thanks again! read more

There is a reason why a large number of 4/5 star reviews have been filtered. We were completely duped and then given the complete run around by one of their salesman and the supervising manager, the ones specifically mentioned on the filtered reviews. We were advised to spend extra money to get rid of a center post between two windows and put in place a supporting header so that we can then install a picture widow with two accompanying encasement/crank windows. Jim said it would look great. "The encasement would be 'just a bit bigger" than if it was sliding windows." We got the window and it turns out we traded one center 7.5 inch post for a window with two post which now measures 6.5 inches each. OUR VIEW IS WORST NOW. Prior to agreeing to the windows, we went up to their showroom as advised by the salesman. There was no sample of the exact window that we ordered. We made the mistake of trusting their salesman. Once we saw the windows and were unhappy with them. We called. The salesman said, "We get this ALL the time. You signed the contract, now you have to pay." Unhappy with this completely unprofessional response, we opt to return to the store to talk to the salesman's manager or owner. Their website made the owner sound so responsive. After being told to give them notice so that they could be there, we returned to the store and neither salesman, manager, nor owner were there. My suspicion is that there was a manager there but he didn't care to come out to talk to us. Instead, we were given a different employee and had to reexplain the situation. I even brought the removed center post to show them that it was barely bigger than the two posts of their window. Subsequent dealings with the salesman's manager have been quite rude. He questioned certain facts which in reality came from the mouth of his "trustworthy" salesman. Through all this they see it as no fault of theirs. No manager came out to the site to see their product of contention. Even their workers, along with ours, thought the posts were too imposing. Eventually we were RUDELY given the ULTIMATUM, "either deal with it or we can split the cost of a new window 50/50." Who knows if we really split the cost or the extra $800 that I paid was for the whole window. That is how little I trust of Hardy windows. There are other window companies out there. If it is true that they "get this all the time", that means that they have a problem with communication and the resulting expectations. Hardy's price was not the most competitive. They searched for a product that other companies did not. That was why we went with them. We had 15 windows and two doors replaced by them. It is not a small job or small amount of money for us. When you hire a professional, there is a certain expectation that they bring with them experience and expertise. You rely on them to advise you on what is best for your interest. We obviously did not get that with Hardy Windows. We spent more money (on the post and header that was already there aparently) and got an inferior product. We then had to spend more money again to get the problem fixed BY THEM. Hardy Windows----"We won't be happy until you are. Down to the last details, the job isn't complete until you're totally satisfied.." That's a good joke. Unfortunately, the joke was on us. There is a reason why a large number of their positive reviews have been filtered. Obviously their blocked negative reviews came from very angry customers. Addendum: 3/20/14 The owner's response makes it appear as if I have dealt with him. The fact of the matter is that I have never talked with him and that some of his statements are incorrect. His knowledge of the situation/dispute is second hand. read more

We flip houses, so we buy lots of windows - i am shocked at the service and how my order was handled. Paid in FULL upfront. Windows ordered in December and told AFTER we ordered that Milgard was closed for holidays. They arrived 3 weeks late. At delivery my two bathroom window arrived with the wrong glass. I told them, I DO NOT want them, take them back and order me the CORRECT glass. They PROMISED there would be NO difference ...and they would order the entire window sans the frame...WRONG, LIES...they showed up with glass packs with NO frames...too LATE NOW. My windows are installed now -- stuccoed in and house painted now...they installed the glass packs...crap job. Scratched the frame of my clear anodized windows, the plastic and rubber around the window pane looks like a patch job ......they show up the 3RD time with another bent window in frame (half the window can only be replaced) and touch up paint. I sent that guy packing. So Steve calls wondering what he can do to fix the situation.....I don't know, you lied to me, promised me something that you couldn't deliver....I asked him if he was going pull the window out, restucco the window back in, and repaint my house? he said no, so THERE IS NOTHING YOU CAN DO...I have scratched, NON FACTORY INSTALLED WINDOW repaired by an amateur...I will never be made whole, but I said at LEAST you can order me a NON BENT half window in a frame and refund the cost of those two windows that were delivered with the WRONG GLASS and then repaired improperly....that was two weeks ago....I hear Crickets...no follow up, no call from the owner or manager. read more

Just hope to God you never have any warranty issues down the road. "We will have someone call you back"... nope, they won't.

It took a while to get an estimate, I had to call back a few times. But after getting the estimate and ordering the windows, everything went smoothly. I'm happy the installation was on time and completed pretty fast. The installers were courteous and cleaned up afterwards. Their prices were the best in Orange County, I called several companies and nobody could beat the price. Overall, I'm happy with my new windows. read more

PLEASE BE CAUTIOUS! We purchased 7 windows and a slider with no improvement in sound nor climate control. The installation process was clean and courteous but we have no change in anything we were guaranteed when purchasing. Sales guy will talk up the windows and how the come with "auto lock" features which they don't. On the delivery date all but one windows had the auto lock. So needless to say the only reason why one would spend $4k+ on this investment is for physical attributes? To me and my wife not worth a single dime. Waiting on word from Hardy after an inspector came to see installation. 10/24/2015 UPDATE: "Ferd" came out to my property and addressed the windows for about 10 minutes and said all was installed correctly. I placed phone call to Hardy requesting a call back on the issue with no avail. 10/24/2015: phone call from original sales guy since I guess he is the manager as well? I am very confused at the structure. Will update after today! 10/24/2015 UPDATE: Spoke with Office MGR he states he will look into how to make windows more sound proof. This should have probably been done before forking out $4,000? Making every effort to tell me its other parts of my house that have issues. Manager is proposing another $2000.00 fix to make this right. Worst investment I have made thus far. read more

UGLY COMPANY! What a truly awful experience. The entire process took nearly a year to complete mainly because of Tony, the salesperson. The window installers were decent, but Tony, the salesperson, Jessica, the jobs coordinator, and Gary, the so-called vice president were down right nasty cover-their-ass-blame-the-customer shitty people. Tony seemed like a nice person, but he simply wouldn't/didn't listen to our requests. We had another contractor install Simonton windows in 2013 on the first floor of my 87yr old mother's home. She wanted matching Simonton windows on the second floor of the home. So, we asked Tony for double locks instead of single locks, and metal wheel barrings instead of plastic wheel barrings. After explaining to him and then showing him exactly what we wanted, he claimed Simonton no longer made windows with double locks. He was being either lazy or stupid because I had spoken with a Simonton rep, who had no problem with our requests. I explained to Tony the facts I learned from Simonton and I wrote everything down for him. When the windows arrived, they all had single locks and plastic barrings. I called Tony immediately. He tried to sell me on the single locks. What an asshole! We halted installation at that point. We were going to send everything back and hire a different contractor, but Tony promised up and down to make things right. He said Hardy Windows would do whatever it took to make us happy in the end. What a load of B.S. I never heard from Tony again. Bottom line for Tony in sales: Doesn't know manufacturer's products and is apparently to lazy to find out. His measurements were off. The measurements I took were accurate. Tony measured once and arrogantly showed me that my measurements were a little off from his--and wrong. When their installer mentioned to me that several windows were nearly too tight to install, I showed him the measurements I had taken. He agreed that my measurements were correct. After promising to make things right, we never saw or heard from Tony again. Jessica, the jobs coordinator, was super fake. She was absolutely disgusting. She is a zero in customer service. She'll say anything to cover her ass. She was terrible at communicating, she was very rude, and in our opinion, she was not capable of doing her job. I had to take work off a few times in the process to be at the home for Hardy Window installation appointments. On two occasions, no one showed up. The first time, I called and talked to Jessica. She made up a big story about how they needed the team that was supposed to work on our project to work on another more urgent project. I asked her why we weren't notified/called. She said, "I'm pretty sure we did." I told her there was no word from you or anyone from Hardy. She came back with something about the urgent situation with the other project and how it took precedence over our project. No apology. No explanation for no notification. Only, was she clear it was not her fault. I was out a day's pay. The second time no one showed up, I had had it with Jessica and her lies. This time she claimed she had called several times to inform us of the rescheduling. A bald faced lie. I had received one message from Jessica confirming the appointment. My cell number was the only contact number. I was amazed by the obvious lies she was trying to sell. I tried to explain the impossibility of her scenario, but she came back rudely talking over me telling me there was something wrong with my phone. Laughable! But, super frustrating. I refused to work with Jessica from then on. I asked to speak with whomever was truly in charge. I asked to speak with Gary, the vice president. Instead, I was connected with Ferd. Ferd was totally useless. I asked why I wasn't put in touch with Gary. He said he'd be the one to make things right--he wanted to be 'the go to guy.' I told him I just wanted to talk to Gary. He would not connect me. So, I tried to work with Ferd. But, every time I tried to contact Ferd, he wasn't in nor reachable. He has no voice-mail. After speaking with Ferd the one time, I never heard from him again. How infuriating! So, I went to Anaheim to speak face to face with Gary. What can I say about Gary, the so-called vice president. The title is obviously unearned. He's an arrogant prick. Another zero in customer service. Knowing nothing about our project or our experiences, he tried to bully me and refused my simple requests. I told him they were not going to be paid. Only then did he retrieve the project file. Not in the file: Broken bath sink bowl at initial install. Drywall damage from initial install, drywall damage from a follow-up install & drywall damage from another follow-up install. Plus, 2 unacceptable frame-ins. Gary's moronic conclusion: It's not in the file, so it didn't happen. read more

I have been a customer of Hardy Windows for years. Being in construction (plumbing) and owning rental property, I have learned that you don't stray from a great company you know you can always rely on. I first used Hardy Windows back in 2005 for a simple door installation at our rental condo in Fullerton. The buildings are old and most units leak easily however, we were certainly surprised after our first heavy rainfall and all was good. Because of the quality installation and wide range of choices (you can get expensive windows or cheap ones for rentals etc) we decided to have them do our whole home in Lake Forest and a small rental house with 12 windows in Garden Grove (which they did for like under 4k w some lower end rental property choices that I requested). I have personally used them 3 times and referred them to many. These guys are big and they may be guilty of failing to pass a phone number to the correct person on occasion, but that doesn't change the fact that you can still expect the same kind of quality from a small mom and pop shop at wholesale prices (perfect example..the woman complaining below was helped by the owner personally). read more

Competitive pricing, professional service, beautiful results - great experience!

Great experience from start to finish. Installation of 4 replacement windows went really well and the finishing touches were exceptional. I will use them again for future window replacement. read more

Horrible customer service. Unbelievably bad install. They do a lot of business. I don't know how they do it.

Disappointing! After going to their showroom, completing the in-house measuring appointment, the salesman Marc never did respond with a quote. I was ready to order and am not certain how much more I could have done to let the salesman know I just needed a price. It has now been a week, and still no quote for a very small, standard, two window order. I have taken my business elsewhere. read more

Great and reliable service. Install went smoothly, great quality product at a good price.

Love love Hardy windows. Firstly, Tony my assigned salesman was friendly and patient and explained the different window options to me. I received a quote, and was given time to think about and research my options without any pressure, prior to making a commitment to purchase the 15 windows I needed for my home. After a couple of weeks, I called Tony back and purchased the windows which I had installed today. The crew was early, professional and courteous as well. Great service from beginning to end. The windows totally add beauty to my home. Thank you Hardy Windows, I love love my new windows. read more

I went to several different companies for quotes on 3 large windows and a sliding glass door for my second story condo. I stopped by Hardy based on a recommendation from a co-worker. I met with Haedon and quickly explained to him what I was looking for. My condo is "eh" and I am not going to live there forever so I told him that I wanted something that wasn't top of the line but also wasn't crap. He immediately recommended Milgard Styleline and showed me the product in his showroom. I asked for a quote and he provided one on the spot. He was no nonsense and didn't try to sell me anything that I didn't want. He wasn't your typical rainbows and unicorns sales person, which I prefer. He later came out to measure my windows for the order and he was on time and quick. It was painless. The painful part came when I had to wait 6 weeks to get my windows installed. They are quite booked up so the wait was long. When the glorious installation date came, 3 guys showed up exactly on time. They were all curious and began working immediately. The supervisor (Danny) went to work on my sliding glass door. while the others worked on the windows. Although every old window broke while being removed (they were really crappy and old and I expected that they would) there was no evidence of it when they left. They cleaned everything and they kept everything clean the entire time they were installing. It was pretty impressive, actually. My boyfriend was watching these guys like a hawk to make sure they weren't trying to Mickey Mouse anything and eventually he sat down and remarked that he didn't have to watch them because they were doing great. He NEVER says that. He was particularly impressed with Danny's craftsmanship and attention to detail and so was I. He made sure everything was perfect, even on such a small job in my crappy little condo. It's been almost 4 weeks since my installation and I couldn't be happier. I love my windows. I would recommend Hardy to anyone. And if you can get Danny to do your install, you should. read more

Excellent! Look no further, this business is very professional. We ordered a few sets of French doors along with a custom iron front door, with guidance from Casey. The iron door is scheduled to be installed at the end of March, but the other doors were installed today and yesterday. Lorenzo and his crew were on time, professional, clean, and thorough. We have had other remodeling projects by other companies and this one is up there with the best! read more

I worked with Jim and he solved my problems! I'm revamping a 35 year old house with many problems, and two other window guys couldn't figure out a solution for all of the odd sizes. When we got to installation and started ripping things apart, there were a variety of issues, but Hardy fixed all of the problems and worked extra days to make it perfect! Relative to home depot and two other quotes, their prices were the best! I got Simonton French sliders (vinyl), and Proplast? fiberglass French doors. The doors are beautiful and totally changed the look of my home! Thank you Hardy!!!! They are experts and have all kinds of options and solutions. BTW...I had a pretty big job...2 French Doors (pairs), four sliding French Doors, and 4 LARGE picture windows. read more

No one likes the disruption of construction projects. Hardy windows provided quick, quality, efficient service from start to finish. I had 11 very large windows replaced and a special order sliding door with blinds between the glass. Exceptional service from the initial estimate done by Mark Britten, to the actual install. Mark was so patient and accommodating to find just the right solutions to odd size window configurations. The installation crew showed up a few minutes early, right on time and ready to go! Their crew was extremely courteous and professional and replaced all 11 huge windows and a sliding door in one day! They came back on day two and finished extra trim and work outside to leave a completely polished and finished look. And, they cleaned up inside and out. The crew left the work area, inside and out, spotless. I did have a defect in the Milgard slider, which was quickly and perfectly handled by the Milgard factory. The entire experience beginning to end was exceptional service and quality work! I would definitely, without a doubt, recommend Hardy windows! read more

I had a great experience with Hardy Windows. Jim was great! He helped us modernize our living room with the nicest windows.Everything he said was right on the money. The installation was awesome as well. Very clean and right on time. I would definately use them in the future. read more

I cant say enough for this Company. I had windows installed 11 years ago and had a problem with the windows. Eddy came and fixed the window at no charge as well as replaced a few windows that discolored. He was very professional , friendly and on time !!!! I have recommended Hardy window to many people as at the time they had the best prices in town and will continue to refer them as their customer service is great even 11 years later. read more

Posting this on behalf of my grandma, Yolanda Ruiz. Service was great, Jim Lavin was very patient, helpful and friendly. Would definitely recommend and will back for her next window project :) read more

We had them replace 3 windows in our house. We had to change the install date a few times due to conflicts and the gal handling scheduling was very easy to work with. The sales guy was very helpful and knowledgeable and the installers were on time, polite and very clean. We did not need to clean a thing. The pricing was very competitive. We will definitely use them for the rest of the house! read more

We recently had 5 Milgard windows installed, including a large slider. Hayden Hardy was very responsive to my initial request for a quote and came out the same day. He reviewed everything multiple times because there were some special needs on some of the windows. We had a smooth time scheduling the installation, however there was a problem with scheduling on the day of the installation so they arrived quite a bit later than expected. They stayed late to ensure that the installation would be complete on that day. We had a couple of things that needed to be corrected after installation (a tear in a screen and some caulking that was pulling back). They sent someone out reasonably quickly to repair these. I am pleased with my new windows, they look great! read more

My daughter had Hardy install windows in every room in her home; she gave such a high recommendation, I hired them to install new windows in my home this week. From the first phone call , to Tony coming out to measure and schedule, to the men who came out to install my beautiful new windows, this was a wonderful experience. I will recommend this company to everyone. read more

From the estimate to installation to clean up, we were very happy with selecting Hardy Window Company. The estimate was smooth and easy, and Jim L. was very informative. Install day came, crew showed up on time, and our new windows were in. The crew did a good job cleaning up, and were patient when we did the final walkthrough. I highly recommend using Hardy Window Co, and we could not be happier with our Simonton windows. Thank you!!! read more

Hardy Windows did a wonderful job for our house. We just had 5 windows in our house replaced. They were over 30 years old and desperately needed to be replaced. The workers showed up right on time and finished the job all within a few hours. The windows look beautiful, they also did a good job cleaning up the areas worked on as well. I would highly recommend their services! read more

From first visit thru installation, most positive experience! We would do it exactly the same again. Products, install process and cost are all great! read more

i started out skeptical of hardy windows because of the yelp reviews, but decided to go with them because of a coworker recommendation and after getting the quote from haedon. haedon was upfront with pricing unlike some of the other window quotes we received and the quality of windows is much better than home depot, lowes, or milgard. hardy windows was also cheaper than most of these competitors for a much better product. install was quick, freddy and his team did a great job, laid tarps everywhere, cleaned up after doing all of the work and didn't steal anything (that i can tell :-) ). the only hiccup was that one of my windows was sized incorrectly so they had to come back 3 weeks later and do the replacement then. happy with the windows and service received. read more

They did a terrific job of installation and I found the quality to be excellent. They definitely do block out noise and heat if you purchase the correct Windows. Personal was polite and clean. read more

After reading some of the reviews, I was a little skeptical when I ordered my windows from Hardy. I can't speak for the other reviews, but my experience with Hardy was great. The Salesman came to my house, was polite and knowledgeable, measured accurately, and quoted me a competitive price. When my order arrived, The order was correct, and the installers on time. They worked quickly and neatly, were experienced and got the job done. No complaints on my part. Good Job Hardy! read more

I couldn't be more pleased with Hardy's exceptional customer service and quality windows. I would highly recommend Hardy Windows to anyone looking to install new windows. read more

We have had Hardy Windows install 8 different types of windows including Sliders and French Doors. Very impressed with the consultation and once completed all went smooth and efficient. Thank you !!! read more

We ordered our windows through Hardy Windows and they did an excellent job! Our home was built in 1956 and still had the original windows. While we wanted new windows, we didn't want the expense of taking out the old window frame and the additional costs to restore the cracked plaster around it. Our rep from Hardy was terrific and he discussed a couple of options for us to consider. We decided on a Milgard product and it was designed to fit into the existing window frame without impacting the exterior plaster. The windows were custom made to the specific measurements of our existing windows and once they arrived, the installers did a superb job in every way! Not only did they take care in removing the old windows but they also removed the old metal flashing and ground it down so there were no visual signs of ever being there. The crew was extremely careful and left each room spotless. The installers were so kind and helpful...and really took time to make sure everything was as it should be. They were the ultimate in customer service and made the entire experience with Hardy Windows exceptional. They were recommended to me...and I highly recommend them to any who read this! B. read more

Hardy Windows once again did a great job on our window replacements. They installed 5 windows. Very professional, hard working, friendly and polite, good attention to detail, on time, good clean up. Our job was more complicated than most, but the crew took the challenges without complaint. Windows look great, and perfectly match the other windows they installed 9 years ago. Casey took the time to research options for an extra large opening and find solutions to work around existing shelf brackets. Highly recommended. read more

Great windows at a great price! Hardy Windows ordered and installed all the windows in our home. Their service was and installation were terrific. We would strongly recommend Hardy Windows to anyone needing windows or service. read more