In November my boiler system stopped working. I asked friends/co-workers for recommendations and they suggested Hardon's. I gave them a call. During the service call, the technician ran into a problem he was unfamiliar with so called another technician to come in. Realizing that Hardon's was located 20 miles away I knew that things were going to be expensive. It ended up needing a new valve. I was expecting about a $400 bill. I was so shocked when I received it...$983! I called and spoke to the office/billing personnel and expressed my concerns with the amount of labor I was charged with. The initial tech was at my house for 3 hours, the additional tech was there for 1 hour. I was billed for 8 hours of labor. They ended up having to use part of the old valve with parts for the new valve because they couldn't get the new valve to work. I ended up speaking with Marty, the owner, and he hasd my bill re-done knocking it from $983 to $680.
The boiler worked for about 2 days. I had to call them back and have them come back out to the house. The "new" valve wasn't making contact with what it needed to in order to trigger the boiler into action. The same tech who initially showed up came back, bent a piece on the new valve to "make it work". Again, worked for about 2 days. I am having to go down and force the contact between the necessary parts in order to kick the boiler on for heat in my house. Every morning I wake up, though the thermostat is set for 70, it's 60 or cooler in the house. CLEARLY things are NOT fixed, yet, here I sit with a $680 bill.
Payments in full are due within 15 days then a 1% interest after. Let me be clear, the individuals I had contact with were very professional and have had ZERO issue with them as far as that goes. However, I didn't get the results I was hoping for and frankly expecting for the money I have to shell out. I'm paying $680 yet my issue has NOT been resolved. For that reason, I WOULD NOT RECOMMEND Hardon's. If things change I will make an ammended review. read more