Great service located in south San Jose! Plenty of parking and quick, efficient, and attentive…read morecustomer service. We were walking in the plaza and I noticed that they had scanning service for documents. It was a Saturday afternoon around 1:30 pm and we were the only customers there. The associate was super friendly and explain what other services they offered at this location.

This store helped me with my early morning urgent printing needs, i was in a hurry that day and the…read moreservice was fast.

Poor customer service experience at the Cottle location. I had placed my package on hold for…read morepickup, and when I arrived, the employee (Zeke) insinuated I was trying to steal my own package throughout the whole time. I provided both my ID and tracking information , as I was leaving he sarcastically remarked "enjoy your stolen package." I understand the need for caution when verifying pickups, but this interaction was a little unprofessional

The service and quality of this store is exceptional!! Yea, they may be WAY across town from me and…read moretotally out of the way, but I feel like that makes it totally worth it to drive where you feel valued as a customer. The employees may be working out of a phone booth, little hole in the wall corner builidng, but I think they definitely use that to their advantage. I will be coming over here for when I need to print, ship, or use their other resources from here on out. Keep it up with the quality you offer guys! Don't ever stray to provide exceptional service because it's what we need more now than ever in this day and age

Horrible customer service, said they don't give out receipts which isn't true. Not sure how they…read moreare still in business

Lady working said that they don't make receipts and they just have the packages out in the open by…read morethe door. Everytime I drop a package off here it always misses scans.

This review is specifically for the in-person passport photo service offered here…read more After a disappointing experience with FedEx's online partner (RushMyPassport/govWorks), we decided to try the non-virtual option. When I called to ask whether an appointment was needed and what the recommendations were about clothing, I was pleasantly surprised with the quality of the assistance I received by phone. The young woman who took my call was courteous and helpful. At the store, we were very positively impressed by the service provided by MANPREET, who proved to be both skilled and knowledgeable, as well as pleasant. After the photo was taken, she clearly explained to us details concerning what to expect after submitting the digital photo to the US passport website. In the event that the photo was rejected, Manpreet explained that we would be entitled to a retry or a refund. Thankfully, the image was accepted on the first try and I have since received both my new passport book and card. What was also greatly appreciated was the thumb drive provided by FedEx (at no additional charge!), as we had forgotten to bring our own. TIP #1: Make sure you don't wear a white/light-colored shirt or blouse, unless you have a dark jacket over it. Otherwise, you run a much higher risk that your photo will be rejected at the time of upload or submission by mail. TIP #2: In the event that RushMyPassport/govWorks takes your money without ever allowing you to download the image you paid for--even after reaching out for customer support (as was the case with us)--remember that you have the option of doing a charge back through your credit card company.

The store had just opened and completely empty. The employee makes eye contact and sees me walking…read morein with a package, yet walks away to talk to her coworker instead. All I needed was to drop off a package that was already labeled. She insists that I use the self service area and guides me there so I can scan the package myself. Of course, the receipt doesn't print and I have to ask for assistance again. She has to go through the trouble of opening the lock box to get my package and go through the drop off process just to get me the transaction receipt. This could have all been avoided if she just did her job and helped me directly to begin with.

Fantastic quality, professional and courteous plus creative if project needs input. They have been…read moresuper helpful to me in serving print posters , vinyl banners, and more.

AMAZING! Life savers!…read more Jay was super accommodating for our last minute request for an addition to wedding invites. He was able to create exactly what we requested and had it printed and ready to go within a few hours. Great service, and wish I had found them sooner! Will definitely be a returning customer!!!

Amazing service when you need something done they will get it done quick and seamless! They do a…read moregreat high quality job

Fast service, easy to deal with, don't order anything online. Online come in and have them print…read moreyou out a sample. They do everything from tablecloths to banners. Go to them for all your business needs in the South Bay. Definitely worth a visit.

I cannot thank the team at this UPS Store enough! My partner and I walked in right before closing,…read moreand I honestly thought they might turn us away or close the door on us. Instead, the worker was incredibly nice and took the time to help us send out our packages without rushing us at all. Things got complicated when I realized the worker needed the serial code numbers for the devices I was shipping out, and I had completely left them back home. Since they were just closing, there was absolutely no way I could drive home and make it back in time. Instead of telling me to just come back tomorrow, the employee went completely out of his way to help me. He offered to hold the packages right there at the store for me so I wouldn't have to haul them back. To save me time and gas, he told me I didn't even need to drive back to the store, thank goodness. I could just head home, grab the serial codes, and email them directly to him so he could take care of it for me. Thank you so much for your amazing patience and for truly going the extra mile. I couldn't have gotten this done without your help. Incredible customer service!

Got here at opening - there was one person ahead of me. It took so long that every other person…read morebehind me left. After 20 minutes of literally getting nothing done, the cashier had to restart the system (CMS system was not talking to the register). I wasn't helped out until 9:25 when the second employee clocked in. Choose another UPS or carrier if you value your time. I had to come to UPS because Amazon only allows me to return via UPS. Literally the worst return/UPS experience I've ever come across. 1 customer per 25 mins and there was a long line when I left. Can't imagine how long that must've taken. Will definitely never come back to this location.

My mom has been ordering business cards from Duong Sang for over 10 years now and she has always…read morehad nothing but really nice things to say about their service! She just put in an order for 10,000 business cards on Saturday and we were able to pick them up Monday morning! The owners are both very lovely and always hard working. The quality of the printing and paper are also always very good for the price. Definitely do check them out if you ever have any printing needs!

My business cards and invoices have been on time or ever earlier than expected. The owner even…read morestood open after hours to wait for me pick up my order.