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Hardenbrook Hardwoods

4.7 (14 reviews)
Closed 9:00 am - 3:00 pm

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I ordered a custom Sapele Counter top/ island from Hardenbrook, the end of March.  The old sink cabinet and drawers were in my garage while my kitchen was under construction.  I informed him that dishwasher cabinet was going to be rebuilt, as it was damaged during remodel, the drawers were to the right of the sink cabinet, in my garage. (these cabinets were in the exact place in the garrage with the drawers to the right of the sink cabinet) I was out of town ,Eric said  I would not  need to be home to measure for the top, he knows the width for the dishwasher cabinet and can measure the sink cabinet and drawers in the garage. Mention again,  The old cabinets were in my garage the same way they came out of my house.  Dishwasher space to the left ,  sink, cabinets.   Eric assumed that the dishwasher would be on the right of the sink without consulting me.  When the counter top arrived with the sink installed it did not fit the island as shown in the photo , because he just assumed the dishwasher was on the right.   It was never on the right and he made a mistake.  Rather then apologizing,  he wanted to make excuses, and said " lets not do the blame game"   My cabinet people were there and were shocked at his attitude.  I had guests coming and did not have a sink. The dishwasher cabinet was just constructed by the cabinet people (on the left) and the dishwasher was already installed .  I should have insisted on a new counter,  but could not wait the additional 6 weeks.    I had to pay the cabinet people to make a new dishwasher cabinet to the right of my sink and move the drawers to the left of the sink.($300 extera charge)    There are now two holes in my pergo floor where the dishwasher cabinet was originally attached,   and two holes in my drawer cabinet. I had to have the electrician return to rewire the electrical .  $70,) We also had a disagreement on the air switch hole for the disposal, which I thought would be easy , since I already had so many problems.  When I initially placed my order,  I assumed he would install the sink. , as in past quartz counter top makers always install the sink,  he did finally agree to install the sink. After this was all done,  I sent him a VERY reasonable bill for the change from the cabinet people, $300. , the electrician , $75 and $100 to change out the pergo tiles.    He offered me a cutting board, as compensation, and said the trip to Bend and installing my sink were good enough. (He agreed to install the sink way before delivery, and it has nothing to do with the errors he had made, this was not relevant) This was an expensive piece of material,   His attitude was confrontational.   When an error is made , the supplier should make amends.  I could have been really difficult and demanded a new $3,000 slab for the island.  But I made this work in my home.. Requesting reimbursement for my out of pocket expenses was fair, and very resonable, The cost of my counter was almost $6,000. All my other contractors were shocked that I was taken advantage of like this and thought my $470 reimbursement for my expenses were very fair. This is why I am posting this review.

Old on top and the Hardenbrook replica on bottom. Perfection!
dave h.

Exceptional customer service and product creation. Easy to speak with Eric over the phone and also via email to create a custom carving board. His shop helped replicate an old family heirloom. Highest recommendation. We were stunned at how well they got this!

Walnut confetti butcher's block

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Review Highlights - Hardenbrook Hardwoods

Eric did a masterful job on a large wood laminated kitchen countertop for a house we remodeled in Bend.

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Hardenbrook Hardwoods - kitchenandbath - Updated May 2026

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