I could write a new review but I think I'll just paste the email I'm sending corporate right now.
First of all I'd like to say that I've worked in fast food before. Right out of high school for nearly three years. I learned what I could, showed up every shift, worked hard and soon, made my way up the ladder to be a store manager. I learned a lot about people in those few years. How to read them, make them happy, give them a better smile then when they walked through the doors. I've seen customers that were upset sometimes yell, nearly breakdown in tears and even use profanity just a few inches from my face. After noticing that I always told myself I would never be that person. In fact it was only until today that I would experience for the first time that sort of behavior from one of your employees.
My girlfriend and I wanted some quick food to eat after working all day so we pull up, order some food, place our order and move along to the window. As I'm reaching for my wallet I notice the person in the back isn't wearing gloves while they're topping my sandwich with tomatoes. As your employee ( Brown hair shoulder length, Tattoos on arms) opens the window I ask her calmly "Could you please remake that sandwich? All employees handling food should be wearing gloves." She replied. "We don't have to wear gloves here, we wash our hands." I said "I've been here before and requested your employees start wearing gloves, Your store manager told me you should all be wearing gloves. I just want the food going in my body to be untouched by other people." She said "Fine" (As she slams the window). So I look back where they're making the food and notice somebody take the items off the warmer. A mere thirty seconds later they throw a box up onto the warmer. The brown haired, tattooed employee with a bad attitude then bags it and opens the window. Hands it to me and I say "Did you really remake that whole order that fast?. I literally just saw him take the food off and throw the same box up there". She replied" YES! Call corporate and b***h if you really want to". I said "Well maybe that's just what I'll have to do then".
If she left it at that it wouldn't be so bad. (you know, other then the whole germ and health risk it poses) Until she said with anger in her eyes "Good! Call them, but I bet you can't because your so f*****g stupid you probably can't even use a phone, Now get the f**k out of my drive-thru."
So I guess that is why I'm writing to you in the form of email. Not because it's after 7Pm here and your office is closed. Simply put by your brown haired, tattooed employee working the drive-thru in Garner Iowa. I'm writing to you because "I'm too
f*****g stupid to know how to use a phone."
Have a good day, your staff ruined my night.
Oh yeah, I'd like a refund. read more