Tristin and staff did a great job assisting me in buying a hybrid on a limited budget. I highly…read morerecommend. I love the car and would go back again if I ever needed another one. I am lucky to have found them as I am new to the area And did not want to do a lot of competitive shopping. Give them a shot!

You can improve your honesty, integrity and overall customer service . I was misinformed,…read moreswindled, taken advantage of and treated horribly after repairs were needed immediately after purchase. Check engine light came on, on my way home from the dealership. The day of purchase. I was informed that I had to pay out of pocket for the pre-existing repairs that were needed. Or "wait the 30 days for the warranty to possibly pick it up." With my experience, warranties do not pay for pre-existing repairs. Nor should they have to. This establishment is full of greedy, dishonest employees and management. So I took my vehicle elsewhere to have the repairs completed. I was informed by my mechanic that I could have returned the vehicle and gotten out of the contract, 2 weeks to late. I spoke with the previous owner of the vehicle (found paperwork in glove box) and they stated that they informed the salesman of the same repairs that I experienced. I would highly recommend taking your business elsewhere instead of paying for high priced junk that the business does not take accountability for. I will be going through a lengthy court process to resolve my issue. I hope my review can help future buyers from the same headache.

I was happy with this company's prompt attention to my issue, (being stuck in the snow on a…read morehillside.) They were quick to respond and very helpful and I really appreciate their business.

Since this little punk thinks it's okay to put my name and my Facebook page out on his Facebook…read morepage because I didn't purchase a vehicle from him and he wants to lie about the whole scenario this is what I have to say about the owner of Squid Auto sales. This guy is a total joke. About 3 weeks ago I made an appointment for a Sunday at 12:00 p.m.. the guy hit me up on Saturday asking me when I was going to be there. I assured him that I told him Sunday at 12:00 p.m.. Then he proceeds to ask me what my ETA would be. I assured him that my ETA had not changed from Sunday at 12:00 p.m.. then on Sunday at 12:00 p.m. he tells me that he won't be available and I can come back the next day. Needless to say I drove from Klamath falls to Medford to look at a car. He knew this and still tried to blow me off. Then asked me again what my ETA would be and that there is a reason why he asked me. So I explained to him for a third time that I said 12:00 p.m. on Sunday and that my ETA has not changed. So then the guy wanted me to wait 20 to 30 minutes for him to finally get down to his auto dealer business and wouldn't give me the address or the name of the business until he had already arrived there. So I got tired of waiting and went to another dealership called American Auto sales where I was treated with respect and gratitude and was able to purchase a nice vehicle. Do not go to this place if you want a decent car from a decent person. I highly recommend American Auto sales. The owner there John was great and respectful and was able to get us a vehicle off of his lot within 30 minutes.

I bought a car from there and they made sure any problems I had were taken care of. They have a…read moremechanical on site that fixes the cars, so you dont have to worry about getting something ​ broken

Jenny is by far the best. She has the best personality and is all around amazing. I would…read moredefinitely recommend any one to go see what I'm talking about. She's upfront and honest , has a great business attitude that is out of this world. So if you want the best around go see Jenny. When the best just got better if you don't go you're lost I don't want to hear you complain later on

Cesar is an excellent salesperson; I highly recommend him. Please consider reaching out to him if…read moreyou are in need of a vehicle. He is very friendly and knowledgeable!

I visited the Honda service center specifically to address an active recall on my vehicle's…read moreheadlight. During this initial consultation, I spoke directly with Brandon "Ray," who, after thoroughly verifying my vehicle's VIN, confirmed the recall's validity. Crucially, he explicitly informed me that the necessary replacement part needed to be ordered and that the entire service would be covered under warranty, incurring absolutely no cost to me. Relying on this clear assurance, I left with the understanding that the repair would proceed free of charge. This initial consultation alone required me to adjust my work schedule and take time off. I received a call from Ray, confirming the arrival of the required part. We then scheduled a dedicated appointment for me to bring in my vehicle for the repair. Once again, I made the necessary arrangements, including taking a second day off from work, to ensure I could facilitate the vehicle drop-off for the scheduled service. However, upon my arrival for the scheduled appointment and drop-off, I was directed to a different service representative. To my considerable surprise and dismay, this new representative informed me that the headlight recall repair would incur a charge. This sudden and unexpected introduction of a cost directly contradicts the unequivocal assurance I received from Brandon "Ray" during my initial visit, where it was explicitly stated that the recall service would be performed under warranty and without charge. The conflicting information regarding the service cost, especially after making significant personal arrangements based on Brandon "Ray's" word, is not only deeply confusing but also exceptionally frustrating. The inconvenience of taking two separate days off from work - first for a consultation and then for the scheduled repair - has been substantial and entirely wasted due to this inconsistency. Brandon "Ray" made a commitment & now it's not being honored. I believe it is reasonable to expect consistent and accurate information from Honda, especially concerning safety recalls. Be careful taking your vehicle here.

Awesome love my new Cadillac XC90. Great experience. Joel and crew were great. Shouldn't require 85…read moreletter

We brought our car in three weeks ago left it there picked up car and now is still not working . We…read morepaid over 1000 . Dealership would not answer my husband or return call I showed up in person to Chevy dealership. I asked to speak to a service manager. He said he didn't have any time at this time so someone else could take care of us not happy. they told us to bring the car back . I hope care is fixed . Not happy

Gipper is low pressure and creative, we were offered a very attractive compromise to our original…read moregoal thru his quick thinking- Sales manager Josh also very helpful in making our deal come together- these two gentlemen provided value in their combined teamwork and expertise. Thanks guys! Kristin and James

Deceptive practices. Detailed the car to hide massive pitting across the hood. Used fragrance to…read morehide carpet stains and odors. Used sketchy after market products from 3rd party shop to replace catalytic converter. STAY AWAY! This post won't stop them but I believe in Karma.

Zac got us in the van we wanted with a much better rate than anticipated absolutely amazing…read morecustomer service as with the whole team would definitely recommend going to them for any vehicle buying needs!!! And we will be back for are future family vehicle soon!!

From the moment I walked in, the staff was welcoming and professional. My sales professionals, Zac…read moreand Brian listened carefully to what I was looking for and didn't pressure me into anything I wasn't comfortable with. The process was smooth and transparent -- financing was explained clearly, and there were no hidden fees. They even helped me trade in my old vehicle for a fair price. I left feeling confident and happy with my purchase, and the follow-up service after buying the car was excellent. I would definitely recommend Lithia to anyone looking for a stress-free car buying experience. They truly made what can sometimes be a stressful process enjoyable and easy.