My wife and I recently took an extended weekend trip to this hotel and were thoroughly disappointed. The property was initially appealing, however on looking closer at it, I found it to be lacking in terms of general cleanliness. Some dust in hard to reach crevasses is understandable and is easily overlooked. There was supposedly valet parking, but no one to be found. Again, easily overlooked. What was extremely disappointing was the lack of wifi, despite the fact that this was featured as an amenity. I called technical support and got nowhere. I then went down to the front desk to let them know. I had to tell the attendant to let me finish. That's right, she interrupted me as soon as I started to explain what had happened and I had to tell her to let me finish. She then told me that I had already called the same number she would call, but that she would call them again and then call my room to let me know that it was fixed. No call was ever made. My wife went to the front desk to explain that wifi was not working, despite us having tried and been assured that we would receive a call to let us know that it was squared away.
The attendant then told her that the wifi was working. It was not. So we had to check out a day early because this was a working vacation. The room was paid for and we asked if we could have a refund for the unused night. Since the room was paid for through groupon, we were told that they could not refund us for the unused night because "we don't do that." No explanation was provided and supposedly, no manager was available. In addition to this, we had issues to raise about the room, including a thermostat that was not in good working order, as well a light being out, and a broken bathroom door. Interestingly enough, the hotel was nearly empty, but despite having ocean views available from 3 sides, they gave us a room overlooking the parking lot.
I get that groupon is a discount site, but if you are brave enough to chance this place, prepare to be treated as a second class guest. Unacceptable. If no response can be
had from groupon or the hotel, the Better Business Bureau is my next course of action. My advice: avoid this place. read more