My name is Irina, and I want to share an important story for future guests…read more My fiancé and I stayed one night at Anchor Inn in early September 2025. We loved the location -- beautiful, quiet, and clean. The hotel itself feels far above its 3-star rating. The pool was great, and the room, around $155 per night, was very comfortable. We left happy. Around 2 a.m., I spoke with a pleasant woman at the front desk. I asked if they had ocean-view rooms, and she said yes, "I could reserve one for the following weeks. I told her I'd confirm in the morning after speaking with my fiancé. The next day (September 3, 2025) we checked out. The front desk was empty, so we left without confirming anything. My fiancé decided he didn't have time that month, so we planned to return later. The next day, Anchor Inn charged my debit card $534.34 without my authorization. I immediately called the hotel. The manager, Eva, was extremely rude and unprofessional -- shouting and refusing to listen. She claimed that I had "booked the room," which is false. I never signed or confirmed any reservation, and under Massachusetts Consumer Protection Law (M.G.L. c. 93A) and Federal Electronic Fund Transfer Act (15 U.S.C. § 1693 et seq.), a business cannot charge a consumer's account without explicit authorization or signed consent. Even if a reservation had been made, I had the legal right to cancel before the scheduled stay, and the hotel was obligated to provide a refund under Massachusetts 940 CMR 3.16(3), which prohibits unfair or deceptive practices in business transactions, including the refusal to refund for services not rendered. I explained this to Chase Bank's fraud department, and they agreed with me -- the charge was unauthorized and they refunded my money. Shockingly, on October 22, 2025, the hotel charged my account again -- another $534.34! I called repeatedly; no one answered. My emails were ignored. Chase later informed me that Anchor Inn submitted "documentation" claiming I signed the charge. That is completely false -- I have never signed anything. Submitting false authorization documents constitutes fraud and theft under Massachusetts General Laws c. 266 § 30. What makes this even more painful is my health condition. I have suffered severe pneumonia since April 2025, confirmed by CT and X-ray (lung scarring, chronic cough, loss of voice). These were my last funds meant for medication, oxygen equipment, and masks. By wrongfully taking this money, the hotel put my health and life in danger, violating M.G.L. c. 93A § 2(a), which forbids unfair acts that cause foreseeable harm to consumers. I am now preparing a motion to the Massachusetts Superior Court (Boston) to recover the stolen $534.34 and seek additional damages for fraud, theft, emotional distress, and health endangerment. I will also file complaints with: * Massachusetts Attorney General's Office - Consumer Protection Division * Federal Trade Commission (FTC) * Better Business Bureau (BBB) Please, future guests, be cautious. The location and rooms may be beautiful, but no hotel has the right to charge your card without your permission, and no one deserves to be treated with such aggression and disrespect. -- Irina Boston, MA

View is nice. But not $300 nice. Air conditioner fan stayed on constantly with no way to shut it…read moreoff. Continental breakfast had a decent variety. Most of the staff was nice. Pool was 8 + feet deep. Not recommended for young children.

The Cape and Islands Democratic Council's Annual Kennedy Legacy dinner honoring our dear friend as…read moreDemocrat of the year with a Certificate of Congressional Recognition presented by US Representative Bill Keating provided the showcase for probably the worst meal I've had in a very long time. From 12 o'clock: Stringy, dry braised beef 'short ribs', very dry rice pilaf with a spoon of the beef sauce to moisten it up a little, flavorless, unseasoned butternut squash ravioli in browned butter with pepitas, exceedingly dry, unseasoned salmon with no sauce, gummy, pasty chicken part with a gluey, tasteless sauce and very tasty glazed carrots. The salt shaker did a lot of work on this meal. The crême brulée was nice. The room's ambiance was cold and sterile with no discernable decor. The podium on the riser was visible scratched, nicked and dinged. There was one bartender for 150+ guests and they were apparently short staffed. P.S. If you're planning an event there, beware. The food, service, and ambiance there sucks (in my personal, and formerly professional opinion).

I was here for a two day conference…read more Given what I experienced, I would not book this hotel for a vacation getaway. For what it needed to be for this conference- it sufficed. I know this hotel has been undergoing changes and renovation so I will keep my eye on the reviews to see if anything improves. The good- the food. Lunch, dinner and breakfast were all buffet were to my surprise was pretty good. I had limited interactions with the staff so cannot comment there. I will say we had a fire alarm go off (I get it), and we were told although the firefighters couldn't find the source, they (the hotel) would keep an extra eye on things and be diligent in our wing. Fifteen minutes later- the alarm in my room started chriping (assumed it was the battery). Called the front desk from the room phone 3 times over 15 minutes- no answer. Called the main number of the hotel from my cell phone and the front desk picked up. They sent maintenance, who stood on the vanity bench from the bathroom to reach the ceiling and change it. In contrast, one of the other room (I was a chaperone for a large group)- their maintenance person put a plastic bag and duct tape over the fire alarm. The bed was comfortable. While our shower was clean, two of the other rooms had bugs in the shower. One room had yellow water from the faucet. At this point it was very late so we had the kids shower in other rooms. Our shower had the overspray on the wall tiles from when they repainted the bathtub. Floors are worn and dust and dirt under the bed. No screens on the sliding door. Two bottles of cheap shampoo and one bar of soap were given - Luckily I brought my own. Now the electrical outlets- none of them could charge a cell phone other than the ones in the bathroom. Multiple chaperones reported the same. When unplugged in the charger, it literally fell out of the wall. And the outlet next to the bed- the switch plate was broken and the outlet was ready to fall out all together. Can't comment on the pool but the kids seemed to enjoy it. Everything else is just... worn and tired and dated and if redone it was not redone well. I would not call this a "resort". Conference center it was.

Martin goes out of his way to make you feel comfortable. Breakfast is much better than a Hampton or…read moresimilar hotel. Beds are very comfortable and plenty of hot water. Place was very clean.

Martin and Sandra Lee are such amazing hosts. We have great experience here. Highly recommend this…read moreplace a try. Price is very amazing. The B and B is at a very nice location, near the attractions in Hyannis. Be sure to borrow the beach towels and don't miss the complimentary breakfasts. Room is clean and lovely decor (there's 6 rooms total). We did get to know Martin personally and it is so much fun chatting and learning from Martin.

I've stayed at other properties on the Cape and this one tops the charts! I had excellent service,…read moreeasy check-in and checkout, the room was clean and comfortable, & breakfast was good! There was plenty of parking and the location was easy to shopping, restaurants in town and the highway.

10/18/2025 Saturday evening we tried to check in at 6:30 pm…read more For our 4 pm check in. Our room was not ready! It was finally ready for us at 8 pm! The front desk was wonderful and very apologetic. They had one very nice housekeeper who had been there since 5:30 am, still working past 8 pm!

One word? AWESOME!…read more Initially, the thought of a B&B creeped me out. I don't like staying over friends or relatives' houses unless I must, let alone some stranger's house in an area I am unfamiliar with. Call me strange, but something about the concept of a B&B has so much in common with a horror film that ends with me getting killed along the line...but not here. My wife and I joined a few of our friends to go to Hyannis and Martha's Vineyard for Memorial Day Weekend and we stayed here. Craig and Ginny (the proprietors) were so friendly and accomodating. Both of them are very personable and full of great local knowledge that they really helped make our stay easier and more pleasant. You will be regaled with Craig's funny stories if you just take the time to speak with him. Ginny is so willing to make the stay as comfortable as possible. You could not ask for better hosts. At no time, did I think they would kill me, and cure my flesh to make sausages like in the movie "Motel Hell". (Sorry, my paranoia is a bit unreasonable). The place is literally a 10-15 min walk from Main street. The beach is 5 min in the opposite direction. You're so close, you can smell the salty air when you step from your room. The rooms are very nice. In fact, you have 2 choices of where to stay: Stay in the main house or the guest house. We stayed in the guest hose, facing the back yard and the large comfortable hammock that gently rocked me to sleep several nights. Our room consisted of a small sleeping area,, a bathroom and a closet. They got cable tv and I do believe there is wi-fi. But why come all the way to Hyannis to surf the web and watch cable? And the room size? Who cares. I was there to see the town, not stay indoors. It was more than adequate and very comfortable. By the way, the breakfast was DELICIOUS. You get two choices: some awesome egg dish or some ceral with yogurt. I went for the eggs and was pleased everytime. Damn, that was good food. Overall, we were extremely pleased. We're definitely going to stay here again. The rates are more than fair for all the accommodations, and the people here really make it worth the stay. My only regret in writing this review is that you'll read this and stay there with your friends and make it harder for me to do so. Do not make me slay you...

I decided at the last minute to book a weekend trip to Cape Cod. As you will know if you're at all…read morefamiliar with an area, that is not an easy or reasonably priced whim to have in the summer. So after looking at a variety of hotel options that I couldn't afford and lower priced ones that I think I would've gotten diseases from, I decided to look at B&Bs. Having only stayed at a B&B once in the past (in Maine), I wasn't quite sure what to expect. But the rates were right in line with what I wanted to pay, there was availability, and I had read other good reviews. I cannot say enough about how much this place exceeded my expectations in so many ways. Firstly, the location is perfect. A 5 minute walk to the beach, 10 minute walk to Main Street, 20 minute walk to the ferries to MV & Nantucket. But don't even concern yourself with the 20 minute walk, because Craig & Ginny, the proprietors, are more than welcoming and offered us a ride to and from our ferry the day we went to Nantucket. They also provide beach chairs if you're going to the beach, restaurant and local area recommendations (of which we listened and were not disappointed), and most importantly HOSPITALITY. You don't get this kind of attention at a hotel. The B&B itself is very quaint... clean, well-kept, equipped with outdoor seating areas to relax as well as a pool, which was an added bonus I didn't expect before arriving. The breakfast area is very cute and the breakfast itself was delicious every morning. I really can't say enough good things about my stay at Salt Winds... just don't even second guess yourself and just book it and see for yourself. You can't come close to this location, level of service, and accommodations for the price on Cape Cod in the summer!

The hotel is very clean and in a great location, convenient to the ferries and to downtown. The…read moreonly drawback when we were there was there was no hot water; only warm water. The employees were friendly and helpful.

I booked two nights in September so it is towards the end of season so a little cheeper than it's…read morehigh season $800 a night . We checked in and paid including a $70 a night Amenity Fee on top of the $400 room price only then to be told the Restaurant, Bar and swimming pool were closed dieting the week well why am I paying an Amenity Fee if there is no Amenity's ?? Very disappointing I also needed to lean out the window to see the harbor only the suits have a non parking lot view . The room was clean and comfortable . Beware of staying after Hodges season no staff no services more like a motel for $400 plus Amenity Fee $70 not good

I don't disagree with the place needing to be updated and that it is of an older model…read more My reason for staying there- lucky enough to have secured a room after the Blizzard of 2026! The room was clean, was warm and had a very nice hot shower. Staff was extremely friendly and you know they have been working their hardest to keep everyone happy. Biggest surprise was the food. Truly outstanding breakfasts, the ones you have after going to Sunday Mass. The other occupants were others without power at home and hundreds of men and women from Eversource that were on Cape to get us all safe and warm in our homes. Therefore, i thank the staff of the Doubletree to give us the amenities of home, doing so with a smile. And i thank the hardworking Eversource folks that began their day early and came back late all in the effort of keeping Cape Cod strong and healthy!

Fairfield Inn Cape Cod on October 3 and 4, 2025…read more The first day of my stay was excellent -- the room was clean, comfortable, and met my expectations. However, the following day I encountered unprofessional and unsanitary conditions that have left me extremely concerned. On Saturday afternoon, I approached the housekeeping staff to request clean towels and politely asked that they not clean my room. The housekeeper I spoke to was dismissive and rude. She asked me to place the used towels on the floor, then handed me a trash bag and instructed me to place the towels inside myself. I found this behavior unprofessional and disrespectful. Worse yet, on Sunday morning, while drying myself after a shower, I was horrified to discover dried blood on one of the supposedly clean towels that the same housekeeper had given me. It was extremely disturbing and unacceptable for a hotel of Marriott's standards. I immediately re-showered and used a clean shirt to dry myself instead. At checkout, I showed the photo of the towel to a front desk employee (a Latina woman), who asked for my phone number on a yellow sticky note and told me the manager would contact me. No one has called me since, and it has been several days.

Such a nice place! Attention to detail and location is amazing. It has such charm, excellent staff!read more

Clean rooms, great view, great location, my only problem is, I smoke, which is a terrible habit…read morewhich I'm trying to rid myself of, regardless, upon checking in a maintenance worker took it upon himself to aggressively yell at me that surfcomber was a non smoking hotel as I lit a cigarette in the parking lot, that there were cigarette smoking sections and then told me to "now extinguish that cigarette."While slamming the door to the front office and retreating to whence he came, the rudest check in to a hotel in my 50 years on this planet, as a Marriott employer for 16 years if I ever treated a guest this way I would have been at the least written up, I have spent the rest of my stay thinking of this not so gentlemanly treatment so it's hard to relax.

Spent five nights here ,on a vacation to Cape Cod. This hotel is not the best place I've stayed,…read morebut if I go back to Hyannis Ma. I would stay here again. I know that may not make a lot of sense. This place was very clean, rooms were serviced everyday. Trash emptied, beds made new towels, I haven't seen this service since before Covid. The people at the desk were extremely friendly, gave us great tips on where to go and what to do. Continental breakfast was included and was adequate for some morning eats. The hotel is located a block from Main St and 3 blocks from the Hyannis Harbor, Location is perfect. Restaurants were all great, and only 1.4 miles from Kalmus beach and a 10 minute ride to the Kennedy compound (not that it's visible from the neighborhood)...lol. Lastly it was very economical. It's a 2.5 star hotel that's a 5 star hotel in satisfaction.

We stayed at the Hyannis Travel Inn this past Wednesday and had an excellent experience. From the…read moremoment we arrived, we were warmly welcomed by two friendly gentlemen at the front desk--Patrick and another staff member whose name I didn't catch. They noticed that we had bicycles with us and immediately offered a safe place to store them indoors near the breakfast/pool area. Patrick, being an avid cyclist himself, even gave us helpful tips on the local trails to explore. The next morning, as we were preparing to check out, I met the owner, Liam Monaghan. He is a kind, approachable gentleman who genuinely cares about his guests and his staff. I let him know how impressed I was with the level of friendliness and attentiveness we experienced--it truly made travel feel easy and welcoming. The hotel itself is clean, accessible, and very convenient. The parking lot offers easy access to the rooms, which was much appreciated. At one point, we thought we might need to stay an extra night, and although the hotel was sold out, the staff promised to watch for cancellations. They even managed to secure us a room, though we ultimately decided to stay with family further down the Cape. That extra effort spoke volumes about their commitment to service. The continental breakfast was another highlight. I would call it a super continental breakfast! Along with breads, bagels, English muffins, and Danish pastries, there were also multiple cereals, yogurt, and other options--plenty to start the day off right. We highly recommend the Hyannis Travel Inn for its perfect location, outstanding staff, and welcoming atmosphere. We'll happily stay here again on future Cape Cod visits.