I just got off phone w/ this branch. I was so impressed with…read morethe professionalism, accuracy and care to handle my request and question. Funny thing- their 800 number was apparently malfunctioning so I risked trying to call branch- it turned out GREAT!

Jason and his tellers are grand and professional quick and easy to work with. Today I deposited…read moremoney at the ATM and found that I had put in the wrong amount . I came back to find remedy in my mistake it was quite a mess up but was found to be in good hands with Michael Beck he went the distance and as a great communicator he got my deposit settled in a short time. I will continue to work with Chase for this reason. Happy deposits for all.

Love being a part of a credit union!…read more The check deposit process is quick but make sure to view and edit each check because sometimes the machine misreads the info! This location has a parking lot which is way better than the one in the U-District.

An update to my earlier 1 star review. I was reached out to, but no one helped me. They apologized…read morebut now asked for new documents they should have asked me for 9 months ago and have told me this process will now take over 1 year at the earliest. I have escalated by sending formal written complaints to the processing company Cenlar, to BECU assumption department and BECU office of the president.

Ashley and her team at the Edmonds branch of 1st Security Bank have handled my business and…read morepersonal banking for years. Exceptional customer serice and a knowledgeable , friendly staff. I highly recommend.

When our longtime bank was acquired and we needed to quickly move approximately 80 commercial bank…read moreaccounts, I knew exactly who to call--Ashley Davis at 1st Security Bank. Ashley and her team made what could have been a stressful and overwhelming transition surprisingly smooth. Their responsiveness, attention to detail, and personal service were exceptional every step of the way. As the owner of a commercial real estate brokerage and property management firm, I value strong business relationships, and 1st Security Bank has been exactly the banking partner we were looking for. Their online business banking and support is fantastic! Thank you, Ashley and team, for making a difficult process as stress-free as possible!

Banks are one of those places that typically have bad reviews on Yelp. I believe most people hate…read morebanks because it is associated with running errands, lines and bank fees. However, this bank is conveniently located near the UW campus and I was greeted with a nice Welcome when I walked in. I made a quick withdrawal as there was no line, but from the looks of it they had a few tellers ready to serve. I saw a family opening an account for their college student daughter and it sounded like the staff was extremely personable and helpful. While I've had my differences with Wells Fargo as a whole, this branch is clean, friendly and gets the job done. Go here for excellent service!

The people here are so friendly! I'm happy to go in since it's always a nice experience interacting…read morewith them

I worked with Michelle Sulham to get a car loan. It took me a year to find a car in the price range…read moreI wanted and Michelle was there throughout the whole process. Michelle was very responsive to my questions and worked with me to get a good interest rate on the loan after the rates when up. Getting a car loan was seamless with Michelle's help!

Crappy customer service been waiting almost a week now to receive a Zelle for 121 Dollars . Still…read morehave not see it will it ever show up ? The person owe owes it to me said it left his account. How many days will it take for a Zelle to go from Everett to Bellevue this is crazy shit . Run from Bank !

The staff is friendly and helpful. Everyone is willing to do what it takes to help you get the…read moreanswers that you need.

LRS has a live agent available to chat on their participant portal in case I have questions, which…read moreI usually do. They have a little bit of a wait for email responses, but it is understandable when there are several compliance items to get through. I appreciate the explanations we have gotten over the past few months, as I am navigating using the portal more in my role. Also, online enrollment has been so good for our employees!

I work for a local restaurant and I go in once a week to bring our deposits and to get cash orders…read more I have to say, although I'm sure their products work for our company, their level of customer service needs a serious adjustment. Every time I walk through those doors and hand off my deposits and cash order there's always a snooty comment, "You guys always need so much money." "Wow do you really need all those nickels?" "Always so many deposits." Or just straight up sarcastic laughter when they see how much cash I need; also sighing and irritated tones as they ask each other for a transfer of cash on hand. Not to mention one banker who always talks over everything you say. I have often also noticed the two senior bankers treat the other younger banker as if she was an idiot. And shes the only nice one there. I used to be a banker and have been in customer service for 8 yrs. If I acted like that to a client or guest I would have been written up... Get your tellers an attitude adjustment please. I shouldn't have to defend needing a large cash deposit and order when we haven't been able to get to the bank in two days of business and those two days are a weekend... It doesn't hurt to be kind and welcoming. and If it does then you should get a job in the back office, not dealing with people.

I am surprised to read a negative review of the branch. My experience was overwhelmingly positive…read more I needed to open a business account. SherriLee (hope I spelled it right) was warm and friendly as she greeted me. Efficiently set up the account and reviewed the pertinent points without just shoving contract verbiage to me to read (and trip over with hidden fees like a previous bank). I walked out with an economical checking account, debit card and as a nice touch, a set of preprinted checks for ACH use etc. After 17 years with a scandal ridden "Big Bank" I am very pleased to join Heritage Bank's customer base.

After Keybank put our mortgage in jeopardy through ignorance of their own products, procedures and…read morerequirements we stopped at Banner to see if there was something they could do to help us on their end. Please see my review of Keybank for a too long take of incompetence. Vicki, the Assistant VP of Customer Experience was happy to sit down with us and explain the best options for getting the money Key was delaying into our account for verification from the mortgage company. She knew my husband and I by sight and calmly explained our options. I've only had an account for 2 years and she still treated us as if we were valued clients. Contrast with Keybank where my family has had account for 30+ years and we were left standing for three hours and told that we, as mere customers, couldn't talk to anyone besides the personal banker whose service we had issues with. Banner may not be open on weekends but they won't try to upsell you every time you walk in the door and they will treat you not only as a person but as a called client

There's two women that work at this location that are nasty and rude people! One is a tall white…read moreolder lady that drives a pile of shit gold Toyota Camry that's smashed with missing hub caps and the other one is a younger Indian girl. They play off each other and treat certain customers nasty as hell for NO reason. I've sent in friends into this location so I can hear their feed back on what they thought about these women. And everyone said the exact same thing, and I didn't say anything to them about how nasty they're. Go figure!! They both shouldn't be working with people. They both belong in a hole in the wall all by themself