So you decided to visit beautiful Newport Rhode Island, and you are thinking of staying here, at Harborside Inn. Don't. Despite the convenient location, not advertised is the fact that the hotel sits above a line of retail shops, which bustle with shoppers during the daytime hours, and is next door to a bar, which will provide soothing sounds for you to struggle to fall asleep to, until last call. Provided of course that the slab of concrete they call a bed doesn't keep you up much later than that. They advertise that the hotel was renovated in 2005. I'm not sure what the condition of the inn was previously, but I was hardly impressed with the updated décor. The theme is your standard nautical vacation one, done on the cheap. A new coat of orange red paint and white linens in the bathroom doesn't make it luxurious. Use the washcloth and risk scratching your face apart. While the room is spacious, the linens and the electrical system leave much to be desired.
My husband and I stayed there on a chilly weekend in March, and the heat was connected to the fan, and wouldn't get above 64, no matter how high you turned the dial. The linens were an old scratchy pilled brown blanket that even Salvation Army wouldn't accept, and some 100 thread count sheets for your pleasure, atop a discount mattress that was as comfortable as sleeping on the floor. The balcony barely held two, and had no shelter from the elements if in fact you planned on using it.
In the morning we were awakened to seagulls, which were clustered in the balcony next door, and the racket that woke me up at 8am was one of the seagulls with his wing and head caught in the rails. My back hurt miserably and I went to get a drink of water, but the glasses provided in the bathroom were dirty, which shouldn't be too surprising seeing as there was hair stuck on the wall and in the bathtub. Going to get breakfast wasn't any better.
The highlights were warm orange juice and boiled eggs with gray yolks. There was no afternoon tea that we saw, or any of the other amenities listed on their website. Despite the cleanliness, comfort amenities and noise, customer service must have been good right? Wrong. Here, Harborside Inn failed miserably as well. When we checked in Friday evening, we had to wait for the desk clerk to get off her personal call and check us in. When we wanted to leave the next day, my husband couldn't find the desk clerk, a different girl this time, because she was in the breakfast room, talking to another employee about her wedding instead of attending to guests. Needless to say, I didn't want to spend another night there.
There was no manager available to speak to and we were told that their policy was to charge us for the night anyway. We chose to leave and put this terrible hotel behind us, driving 4 hours home on our anniversary. When I called the manager the next day to explain that I was unhappy with my experience there and wanted a refund for Saturday, she said she would call me back in 10 minutes. I had to call her back a half hour later. Apparently, she was busy checking in guests, but she had been nowhere to be found just the day before. After arguing with me for 20 minutes, she said she would refund us for Saturday minus a 25 dollar charge, because we didn't give her a chance to rectify the situation on Saturday, which she didn't attempt to do. I explained we were giving her a chance to provide good customer service now, by refunding our money for the night we didn't stay in the hotel. She said she'd call her general manager and get back to me. Still waiting. I would never recommend an overpriced, noisy and dirty hotel with poor customer service. If these things don't bother you, then feel free to stay at Harborside Inn. You'll be delighted. read more