Recently purchased an older vehicle and brought it in for an oil change and inspection. They…read morecompleted the work quickly and were honest about the current state of the car and work that needed to be completed. Glad to have a business like this close to home.

I called Ottohaus on Wednesday and Colin was able to get me in the very next day--grateful there…read morewas a cancellation! I dropped my car off and Chris later called to explain the issue in detail. The entire team was kind, courteous, and knowledgeable. Their customer service is top-notch, and the shop itself has a clean, upscale aesthetic that makes you feel confident your car is in good hands. Highly recommend Ottohaus for anyone looking for quality work and a professional experience!

We were traveling to Charleston for the week when we hit something on the highway that tore a hole…read moreon the metal pan under the engine compartment. The guys at Pro Auto Care told us to come on over. They put it up on the lift and saw that it was an easy fix and took care of us quickly. These guys are honest and do great work.

I had my check engine light come on and was worried. The dealership couldnt see me for two weeks…read morebut I luckily found Pro Auto Care. Nelson and Noah were wonderful. They fixed it within a day, the price was incredibly reasonable and they explained everything to me and allowed me to see their process. I didnt feel dismissed or lied to like other car repair shops. I will only bring my car here now.

Very overpriced and unclear charges I was charged over $700…read morejust to change the front brakes and rotors, which is way more than what I've paid at other places for the exact same job. On top of that, they added an extra $50 charge on the invoice without clearly explaining what it was for. When I called to ask, the person told me it was "for materials they use in the shop like rugs and stuff." Honestly, that's the first time I've ever heard something like that. I had the same work done on the same car at another shop for almost half the price. Be careful and make sure to get a detailed estimate before agreeing to any work here.

Called and made an appointment for an oil change. Arrived on time, they offered a free routine…read morecheckup. Was told the price just the oil change. I was offered water or coffee. They said it would be approximately an hour, and offered me a courtesy ride home. I decided to just wait. The waiting area was extremely clean. Very comfortable seating. They have a wall with a counter and charging stations and stools. I received a text showing me the air filters, a nice gentleman came and got my approval to change the filters. I was asked if I was ok & if I needed anything. They honored the coupon I received in the mail. Brought my vehicle up to the front door. Very nice experience. Highly recommend this business. I will definitely be a return customer

This is a hard one to write. I've been a reliable customer for years, at least well over a decade…read more And I'm sad to say Gerald's isn't what it used to be. Let me start by saying the staff is always friendly. When you walk in, those working the registers, checking you in/out, etc. are always a pleasure to work with. While I have also had a positive experience with the techs, however, their attitude is not genuine. Recently I took my car in for new tires and an alignment. Long story short they put on the new wheels but said they couldn't do an alignment without first installing new balljoints, bushings and "might as well do the whole package and add control arms even though they're fine". Bringing what would have been a $600 job to $1,4000. Balljoints are $15-30, bushing $40- but if we wanted to do the "whole package" you're looking at roughly $200 max for a job that takes 1-2 hours. So where is the extra $600 coming from? Labor, right? Nope! Turns out Gerald's is overcharging an outrageous amount for parts. The numbers weren't adding up and I told them the new tires were fine and to bring my car down. I called a friend who has a renowned shop in Charleston for a second opinion because I had a gut feeling something was wrong. It was there he confirmed Gerald's was trying to screw me over and that my balljoints were perfectly fine and while the bushings had some wear, nothing was severe and they could have done the alignment. (Their shop successfully did it by the way with no issue and no issues popped up on my car from doing so. I also heard several horror stories from cars they had received after being at Gerald's.) I was able to inspect the balljoints and bushings myself and can confirm, everything was fine. Last year (January 2025) I had taken another car in for mechanical issues which I was overcharged for as well, so this isn't a new problem Gerald's is having. I was just hoping that would be the only time and that they might have fired those men who ripped me off. Instead, it looks like this is their new culture and they're digging their heels in. Get your tires done, sure, but anything else I would actively avoid them. They're right up there with Firestone on being some of the worst shops. Take their suggestions with a grain of salt and for the love of God get a second opinion before you let them take your money. I'm very fortunate I had someone in the industry I could call, but most places will do inspections for free or at minimal cost. It's worth it. Trust me!

Great experience at the West Ashley Gerald's. Prompt Desk service, and the wait to get 4 tires…read moremounted/balanced, installed was not long at all. Especially this was the Saturday before the "Snow" arrived in Charleston. It would have been easy to not offer service due to an early closure, but it was not. 5-Star service. Cb

Firestone has excellent and honest service technicians, management and customer service. Their…read moretrained staff will be upfront on your needs and realistic about expectations This is a true neighborhood service shop. I always get good quality service. Sometimes it can be hard to get an appointment as they stay busy, but I think it is worth the wait.

DO NOT BRING YOUR CAR HERE!!! We had my car towed here…read morebecause my control arm needed to be replaced. The tech I spoke to informed me that my axel needed to be repaired. He told me that extreme damage had been caused to my axel and my car is unable to be driven without replacing the axel. My dad is a mechanic THANK GOD and told me they were LYING. I had my dad look at the car and of course there was absolutley nothing wrong with my axel. They tried to get me to spend THOUSANDS on my car for something that isn't even broken or needing to be replaced. These people are crooks and will overcharge you for the parts you do need and scam you into replacing things that do not need to be replaced. RUNNNNN!!!!

Brysons is the only garage I trust to take care of my car! They are super friendly and kind and…read morethey don't try to upsell me on anything more than just what I need. They are also incredibly punctual and professional. I couldn't recommend them enough and will definitely be a customer for a long time!

The only garage I trust! Reasonable pricing and good quality work. They have shown a lot of…read moreintegrity and have never offered anything that wasn't absolutely necessary to repair my car.

I feel so lucky to have found out about Ocean Auto Imports. Jamie has fit me in with same day…read morerepairs multiple times now which has been a massive relief. He is honest and doesn't make you feel pressured about any additional services -- I thought I would sell my car once the warranty expired but since finding Jamie I feel much more comfortable holding onto it!

A huge shoutout to Jamie for going above and beyond to help me out while I was visiting Charleston…read moreon vacation. He was able to look at my car same day which other shops were unable to do. If you need an honest helpful mechanic check out Ocean Auto Imports! Highly recommend!

Fantastic customer service... Totally different, and better experience than our previous highly…read morerated mechanic. We are definitely switching from here on out. Fair prices.

STAY AWAY! Total SCAM artists!!…read more My car went in for a new alternator. I was charged an extra $400 for a part THEY BROKE while fixing my car. To add to it, my car left the shop with an AC unit that no longer worked (but was just fine before going to the shop.) After leaving many messages, I finally got through to someone, who knew about my messages but said the shop was not responsible. If I wanted to PAY to have it looked at, I could schedule an appointment for over a week from then. SAVE YOUR TIME and MONEY and GO SOMEWHERE ELSE!

Charleston's go to shop for Land Rovers for over 25 years. They've keep Range Rover classics,…read morediscos/LR4s, a p38, and a newer gen Range Rovers in top shape. People say Rovers aren't reliable but IYKYK, you need to keep up with them...and sometimes get ahead of them. My rovers have been very solid. The team at Import and Vintage makes it easy. They initially provide a comprehensive review and then manage every aspect. Never do work you don't need and stand behind all the work they do. And they've taken awesome care of my moms Volvos. Did I mention they have loaner cars too! Game changer. Charleston's top Rover shop!

Took my 2001 Range Rover to them for a tune up/ oil change. Wanted them to look at a warning light…read morethat came on as well. To my knowledge that was completed properly. Here is how they earned one star. When I receive the call to come pick up the car, the employee mentions that my drivers side door handle is broken (was not broken when I dropped it off) or for the 25 years I have owned the vehicle. I thought okay, things happen. Random chance. but the break still occurred on their watch at their shop. I would have been cool with splitting the cost or buying the part and getting free labor just to make things easy NO NO NO... I was told that the employees HAVE to gain access to the vehicle, if something breaks in the process that is the customers problem? Further I was informed that they wanted to charge me a $350 diagnostics fee for the door handle. What do we need to diagnose, the staff broke the handle on company property. What's left to figure out? Super bummed to have to write this one, this has been a place my family has used for the last 10 years.