Very simple to navigate thru the app on yer phone- this store- could spend hours daydreaming about…read morepurchasing $20,000 worth of tools-

Hello my name is Jeremy, I was at the Washington Court house store and a supervisor I think by the…read morename Kayla , went out of her way to help to friends of mine , she didn't have to she stoped right then and did one of the most decent things any one can do, I could have not said nothing, but it about made tear up , so Kayla your awesome and I hope u go far with this company, need more people like u in this world

I'll start by saying this is a great business with huge selection. I went in and picked out what we…read morewanted for our kitchen. Easy to tell what pieces are more expensive by "tiers" if you want to stay on budget. Set up install and the guys that came were great. Somehow they were able to get my huge island piece in. Can't say how happy me and my wife were with everything. This is my second kitchen I've used them on and will be using them again if we ever move. Great selection and price. Now I know they have prefab bathroom counters with sink holes already cut. Sinks, faucets and cabinets available too. Definitely my go to for renovations. Jason

Had great service and products . Mark and crew were friendly and professional. Pricing and product…read morewere exactly as described and met are expectations. Would strongly recommend and my wife and I wouldn't hesitate to purchase again.

The salesman was very good at selling the product. We were shown and given a wide variety of…read morechoices of materials, hardware, styles, colors, and options. He was an excellent salesman. We had a bath in our home renovated by a local Bowling Green company one year before we spoke with ImproveIt! Hence, we thought we had a source for good and recent comparison service, installation, and material quality in our home. We called the local company, however, they were booked up for a couple of months, so we called ImproveIt!. The installation for the ImproveIt! project was a bit troublesome. First, the installers wanted to change the installation date to an earlier date. We agreed to do that. However, the day before the new installation date, the installers called and moved the date back to a later date stating that they did not have all the needed materials. This, in our mind, was a strange turn. Second, the installers did not have the correct ventilator/light that was specified in the contract. It took a couple of weeks and several return visits by the installers to correctly install the right ventilator/light. Third, while the installation quality was adequate, it was not the same quality craftsmanship installation as what the local company did. Fourth, the shower head, hand shower, and valve quality was of much inferior quality than the hardware installed in the other bath by the local company. I would not have agreed to the quality of ImproveIt!'s hardware had I known what it was at the time of the sale. The installed hardware was or is of the least-expensive grade hardware that I found at The Home Depot. We also request a raindrop shower head that would extend out a couple of feet towards the center of the shower like the shower that was being replaced. We did not get the extended shower arm. The installers were very kind and professional in their work. They did a great job at cleaning up.

How do I give negative stars. The level of rage I feel for this company is over the top. $16,000…read morefor a bathtub. I don't even have the capacity, at this point, to go into everything that is wrong with this bathroom. Before you use this company, make sure you are ok with paying an over 800% (EIGHT HUNDRED PLUS PERCENT) markup on items you can get at Home Depot. Same model number. Same color. Same everything. Make sure you don't care whether or not things are centered and evenly spaced. Make sure you understand that when they tell you Cultured Marble, what you will be getting is a plain white plastic-y feeling counter. Make sure you understand that they will charge you $500 to "dispose of" your old tub when you could actually sell it on Marketplace for $50 and someone will come get it. Did I mention to make sure you don't care if things are actually centered, and that even though you paid $475 for "custom laser measuring and bathroom design" things will still not align. And most importantly, make sure you understand that when your faucet breaks a mere 2.5 years later and your hot water is running continuously, they will not care and will schedule the repairs for 3 weeks later and act like you should be grateful for that, and you should just be ok with your hot water running for that long, like they are going to pay your water & gas bills and pay for the wear and tear on your hot water tank. BEYOND ANYTHING, MAKE SURE YOU INSIST ON AN ITEMIZED ESTIMATE BEFORE YOU PAY THEM ONE THIN DIME. I have to stop now, before I give myself a heart attack. THE WORST HIGHWAY ROBBERY.

I wish I could rate higher. I had Easy Bath LLC redo / update a shower stall in the master…read morebathroom. - The existing masterbath is real marble with all Kohler Devonshire polished brass fixtures, with: - Dual facing marble counters separated by center of room wall with all matching Kohler Devonshire polished brass sink, Jacuzzi tub and shower stall hardware. - Twin his & her matching walk-in closets - Separate standalone toilet room with sliding door - Free standing bidet Several issues. We only updated the shower stall. The previous shower stall had Kohler Devonshire polished brass fixtures. Easy Bath was to replace the shower stall walls (with new acrylic) & new floor base, brass shower trim on shower stall and plumbing. I made sure that they knew the existing shower drain was leaking down into the basement / and down into the basement - furnace room. Mike "assured me" he understood what I was saying and this would be corrected. I am pretty certain that they didn't bother to go down in the basement to see what I was talking about. The first issue was that the job description stated that the frame on the new shower stall + door was to be brass / gold color. When I came in later the day of the install they had installed a shower stall / door with chrome trim. They tried to argue that it was "gold color" - but it was not. I made them remove the shower stall and replace with the correct trim we had agreed ... brass / gold color finish ... match the Kohler Devonshire plumbing hardware I specified the model of Kohler shower hardware (handle + shower spray) and they did install correct Kohler items with polished brass finish. At the end of the job I pointed out that trim around the shower close to the shower door needed to be adjusted / painted due to damage. This was never completely corrected ... issue was that a towel rack next to the shower stall should have been removed and the wall around that area should have been painted. I had to have a handyman come in and fix it. In all I had to have them come back four times (including the initial install) in order to complete the job. Now I am seeing that the caulk along the shower base and the acrylic wall is failing / faulty in at least one place leaving a gap that water can drop into. I will have to have a handyman come in and recaulk this.

This company was hired to do a shower conversion of my main bathroom to start on July 7, 2022. My…read morewife and I were told by Michael Grafton that it would be a 2 - day job which turned into six days: July 7 - Work was supposed to start at 9am. Workers did not show so I sent a text to the owner inquiring about the time. I never received a response from him. They eventually showed up at 12:30pm. They tore out the tub and shower (about 25 minutes) and left for the day. July 8 - Friday's start time was 9am, they showed up at 10:30am and worked 2 hours. They took a 1-hour lunch and worked 1 hour when they returned. I was told they couldn't finish and would have to return Monday because his son had a baseball game on Saturday! I did not receive a call from the owner or his son about this situation. July 9 and 10 - No work, Full household with one shower July 11 - Arrived Monday at 915am. At 11am I am told parts are missing and would have to come back Tuesday. July 12 - I had to leave work Tuesday to get this completed. When they so called finished up, my wife checked, and they had forgot to finish the grab bars! My new bathroom wall opposite the shower is full of marks and smudges! My wife had to call them back inside the bathroom! I sent a text to Mike Grafton on July 11. He finally responded with the same COVID excuse that appears in other reviews submitted weeks ago. He didn't know what was going on?? I told him I expected to be compensated for missed work and inconvenience to my family. He stated of course compensation would occur and he would call us back. We have not heard from Mike or his son. Beware of this shady company.

I stopped here before the Memorial Day weekend to get the propane tank for my grill checked out. He…read moreweighed it and said it was about 1/3 full which would be an hour or two of grilling. I mentioned the tank was at least 10 years old. He noted the tank was at or past the expiration date. He recommended I use it over the weekend and exchange it for a new one then bring the new tank for refills.

Just a FYI: On Friday's Specialty Gas House on Indianola…read moregrills out burgers with all proceeds going to Honor Flight. DELICIOUS burgers!!! $5.00 donation gets you a burger, chips and a drink. What a wonderful way to help veterans and Honor Flight!!

I was on my way to another store i had heard of and saw The Original mattress factory so decided to…read morestop. I AM SO GLAD I DID!! Linnea was absolutely phenomenal! I got one mattress, realized when I got home I should have got 2. I called her and she added it to my order! I got the double pillow top that ate so comfortable! And have you seen their warranty? I have never seen such a warranty on anything else I have bought! Long story longer i bought 3 and love them all! No more looking! I will always use and recommend the OMf office in Chillicothe forever! You have a customer for life! And I will pass on the word to whomever I can! It.does not get any better than this!

great no pressure sales great delivery very professional and great product. Very pleased and would…read morerecommend to anyone if you are looking for quality double sided mattresses