Absolutely terrible service bunch of dopes just standing around doing nothing hands in pockets then…read moreare very rude not to help you would not recommend this place for anyone

Went to my local Ace the other day needing to get a few things.. one of the crew there ask if he…read morecould help me.. I ask him for a particular item he was new and didn't know where it was at but he took the time to go ask someone where it was at for me. The new persons name I think was Buster how nice and helpful he was to me and my granddaughter.. Thank You Ace for continuing to hire such nice people.

I was having trouble mounting a TV on the wall. The included screws in the bracket box did not…read morework out at all. So I headed for a *real* hardware store, NOT a big box home improvement store. Why? Because you get one on one help even when its with the littlest of things such as the needing the right screws. This is important to me especially when I'm in a hurry. Chevy Chase came through for me. There is plenty of off street parking in the back plus a back door for customers. The inside of the store seems huge but its hard to tell since the aisles are narrow and it looks like its two buildings put together inside. The rows of aisles is endless it seems. I got there just before closing and did not have time to browse the whole store. Staff was super friendly and extra helpful. I highly recommend this store for your home maintenance needs.

Great service and dog friendly…read more Pricing is typically better than the big box stores

Our carpets recently had to be cleaned to prepare our home for guests. So we ran to Ace Hardware…read morewhere we had been able to rent a carpet shampooer previously. They had the machine we needed, and it worked like a charm. We have visited this store several times for other items such as wide mouth jar lids for canning, kerosene, and headlamp flashlights. This store is always kept neat and well-stocked. The employees are helpful and willing to help you find what you need.

As a huge advocate for commitment to actively participate and support locally owned, independent…read moresmall businesses, I go out of my way to buy local products and purchase local services. As a new homeowner in these troubled times, I am mindful of purchases to finish out my house. ACE hardware has come to my rescue. They have advised me on soil and fertilizer for my lawn which has received compliments from my neighbors. On Monday after tuning up my Toro lawnmower for the spring they delivered it to me because it fails to fit into the trunk of my car. ACE is moving up on 'The 3/50 Project' - Select the "3" businesses you would miss and spend $50 this month - a campaign supporting locally owned, independent enterprises.

I really love Ace Hardware stores! The farm where we hunt is in Powell Co. and we needed salt…read moreblocks but had forgotten to get them so we looked up stores near Clay City on Yelp and this Ace popped up. We went in for salt blocks but managed to spend an hour just browsing the aisles. They sell a little bit of everything in Ace, which is why I love them so much. Whether you need a Big Green Egg, a Yeti, or canning jars, you can find it at Ace. They had 5 or 6 varieties of apples for sale that you could buy by the pound. I had never seen that in an Ace but they smelled great and so we had to buy some. There is a black cat named Baby that wanders around the store that also adds charm to a small-town hardware plus misc. store. We found it asleep on the deer corn on our visit.

Awesome store! Awesome, friendly, and knowledgeable people!…read moreFor a small hardware store, in a small town, it's refreshingly surprising to find one so well stocked, and competitively priced as well.

Lowe's delivery is third party outsourcing and will be your nightmare…read more Just do a quick internet search, read reviews and you'll find a systemic dysfunctional system that leaves you in a financial mess. Placed a delivery order, paid for it, scheduled a date and time for delivery 10 days out. The day before delivery, Lowe's gave me a time range for delivery as scheduled. I had to cancel commitments to receive delivery, since Lowe's requires I be there when they arrive. On the day of delivery, Lowe's canceled the delivery and rescheduled for a week later at the very last minute. On the second delivery date, once again canceled without communication and rescheduled another week later. This is par for the course in today's market place. I was not even involved in the conversation. Of course, they boast about their wonderful AI chat customer care nonsense, where you can waste your time clicking your way through a computer that solves nothing. I Canceled this order and purchasing from elsewhere. I've spend thousands at this store, No more. Go elsewhere folks, this mediocre company doesn't care nor do they earn your business any longer. I'm done with them and will share my story with everyone within my business and sphere of influence. BTW, if you receive a last minute cancellation and rescheduling by an outsourced delivery entity known as "Hollar Creek", just cancel your order immediately, you'll never receive your order. Remember to look online: keywords-Lowe's delivery problems

I purchased some Trex fencing from Lowes in Richmond on July 1, 2025 and it is 9/25/2025 right now…read moreand it still isn't completed. They have lied to me so many times over the past 2 months that I have already lost track of how many times they have lied to me. I paid high dollars for this fencing because it has to be special ordered because they don't keep it in stock.To begin with, the first delivery was the wrong fencing; it belonged to a family in Georgetown, Kentucky. My fencing was delivered to Georgetown, Kentucky. After contacting a lady named Molly, which was a third party contact person, she informed me that she would get it corrected in two days. It took almost two weeks and when we did receive the order, it all wasn't there. We ordered a Winchester Grey color and it looks brown? We then contacted a lady named Jennifer, whom was the sales person that visited our house and gave us the quote to send us a sample of Winchester Grey and she was going to drive to Louisville and bring us the sample within the next two days, and that was two months ago and we still haven't received it. Lowes has the worse customer service than any other company I have dealt with and after they do finish the project, I will never spend another cent with them, period!!!!!!!! Andy T. Berea, KY