Lowes says that they have delivery installers that are trained. I don't believe that's true. They…read moresent two installers out last week neither of which spoke English. They had no idea what to do and told me to hire a plumber to come out and disconnect the refrigerator and washing machine and then they would come back and reconnect my new appliances. So I was forced to pay $79 for a five minute service call to ask a professional plumber to disconnect my two appliances. That was ridiculous. I asked Lowes to reimburse me for $79 and they finally agreed to a $40 gift card to be used at Lowe's. if they're just gonna give their store gift cards they should reimburse the entire $79. I would never purchase any other appliance from Lowe's that needs to be installed by their installers. I will say that the second time they came out I did request different installers and they were much better. Lowes told me their policy was at least one person would speak English when they send out installers so Lowes violated their own policy last week by sending out two people who did not speak one word of English. They just kept talking into their phone and then pointing the phone in my direction via a translation app. The guy kept saying he was afraid to disconnect the appliances because he was afraid my house would flood. The professional plumbers that came out to disconnect said that there were no problems with disconnecting either and he should've been able to easily do it. I still want Lowes to pay me the other $40 that I'm due because they sent an untrained incompetent installer, which was a service that I paid for.

Lowe's delivery is third party outsourcing and will be your nightmare…read more Just do a quick internet search, read reviews and you'll find a systemic dysfunctional system that leaves you in a financial mess. Placed a delivery order, paid for it, scheduled a date and time for delivery 10 days out. The day before delivery, Lowe's gave me a time range for delivery as scheduled. I had to cancel commitments to receive delivery, since Lowe's requires I be there when they arrive. On the day of delivery, Lowe's canceled the delivery and rescheduled for a week later at the very last minute. On the second delivery date, once again canceled without communication and rescheduled another week later. This is par for the course in today's market place. I was not even involved in the conversation. Of course, they boast about their wonderful AI chat customer care nonsense, where you can waste your time clicking your way through a computer that solves nothing. I Canceled this order and purchasing from elsewhere. I've spend thousands at this store, No more. Go elsewhere folks, this mediocre company doesn't care nor do they earn your business any longer. I'm done with them and will share my story with everyone within my business and sphere of influence. BTW, if you receive a last minute cancellation and rescheduling by an outsourced delivery entity known as "Hollar Creek", just cancel your order immediately, you'll never receive your order. Remember to look online: keywords-Lowe's delivery problems

Stumbled upon So Yum Candle Company in Berea this weekend when our hiking plans were dashed and got…read moreto mix and pour our own candles! It was so fun to choose our own scents and design each label. Such a great date night or birthday party idea. Check out their Facebook page for specials; they were running a snow day sale this weekend!

Came in with a few friends and loved it! The owner is extremely nice and friendly, and she has so…read moremany different wonderful scents to choose from. She also offers guided candle making, and if we'd had time, we would've done it in a heartbeat! Going to have to return in the future.

Excellent service and just down right genuine people! Loved working with them! The lot in Berea is…read moreabsolutely amazing!

From the owner: Hello everyone! We want to welcome you to become part of our ever growing team. We are a portable…read moreshed/building, garage, and cabin service! We pride ourselves with the best quality and customer service around! - We build, sale, deliver, and move buildings and sheds! - We are surrounded by a great team on every level, and look to forward our progress in the future. With respect and friendliness, we look forward to serving your needs!

Not sure why Yelp is placing my location in San Francisco? I'm in the Berea area…read more. In one word, "ghetto". We made a service/warranty call about our ice maker, and these guys were sent out. They ordered a part, and then returned about a week later (by this time, we had already discovered what the problem actually was...the line was frozen). They installed the new part, and proceeded to lie by telling us that our ice maker would start working again within 24 to 48 hours, which is complete nonsense. Ice makers should immediately fill up with water, and start producing ice once frozen. Lies. And, on top of this, they kept our "old broken" part (which wasn't even broken), so they could probably turn around and sell to someone else.

I called my warranty company about my ice maker not working. The first time they came out, in…read moreNovember, they fixed it and it worked (for about a month). Our ice machine would randomly work and then randomly stop. On May 15, I called our warranty company again and they called this repair company again. Guy came out next day, poked around for about 20 minutes, collected my $75 because it's "not the same thing as it was in November", and said my ice maker needed to be replaced. Said it would take about a week for the part to come in. Oh, and had me sign a waiver saying that if they damaged my fridge or area around my fridge while fixing my fridge they weren't liable?!?! Later that day, I get a phone call from the office manager, I guess, who says he doesn't understand what the guy who came out says and he needs to send out someone else. I had guests coming, so I had to schedule the appointment a week later for the 22nd. Guy comes out, works on the machine for about 40 minutes, runs a bunch of tests and says it's a sensor, goes out to his truck, replaces the sensor, says in about 3 hours we should have ice and never have any problems with this issue again. I got a text from them saying my issue had been resolved. 6 hours later, still no ice (water in the tray is same temperature as the fridge). Next day, I text the repair man and he says I need to unplug it for 5 minutes and then plug it back in. Next day I text him, still not working, but the water is now colder in the tray. "Now I know what's wrong". I started texting him and calling the office back daily. The repairman would answer, the office would not nor would the office return my call. The repairman would tell me he's waiting for word from his boss on what he can do. It's now been 13 days and I called the warranty company (I've been told I have a problem with being 'too nice and patient'). "We received a message stating your problem has been fixed." Yes, they fixed a part on my fridge, but I paid a $75 fee for ice to come out of my fridge. Ice does not come out. They are sending another company out. Both repairmen were nice, friendly, knowledgeable, and very respectful, but I can't get the office to call me back unless I owe them money or it looks like something might cost them money. Don't waste your time. I will request a different company from now on.

The most incredible bonsai selection anywhere nearby. Truly an amazing place for anybody looking to…read moreget into or supply their already existing bonsai occupation. The owner was incredibly friendly and a wealth of knowledge, walking me through his selections, their backstories, and truly educating me on it all and how to properly get into and take care of the bonsai. In addition he pointed me towards various resources including local clubs, workshops, and more to build up my own experiences. The quality of his plants was top tier, and the pricing was quite fair. You do have to make a reservation in advance though with him to make a visit but he was incredibly responsive and flexible, working with you to make it happen. Would highly recommend and hope to return soon