As far as finding what I wanted, that was easy. I was able to find the kind of bed my mother…read morewanting for two years, and found one for myself as well. I bought two mattresses that were very nice and, thankfully, on clearance. The mattresses alone were worth the purchase. For less than half price each, I got two fantastic Sealy mattresses. Not a single regret about the furniture I bought.
The saleswoman was very eager to make the sale - which, honestly, I figured, because I'm sure they work on commission. And as we talked, I made it clear that the furniture was for a household of two disabled people. She assured me that the delivery guys would take care of things.
Fast-forward to delivery day. The furniture arrives at the beginning of the delivery window they had told me - very nice and prompt. The guys come in to confirm where we want things, but when they see that the bed is still standing, they tell me that no, their job is delivery, not disassembly. They aren't going to be able to move the old furniture to make room for the new.
I need to make it clear that I don't blame them. They're probably under some insurance caveats about accidental destruction of property and so forth. I do, however, blame the saleswoman. She assured me that this would be taken care of. Obviously, it wasn't, and if I wanted my *wheelchair-bound* mother to get to her bedroom, the bathroom, or her medications, I had to go against doctor's orders about strain and lifting to disassemble the old bed. Otherwise, I'd still have pieces of a bed and two mattresses in the middle of my living room, meaning none of my house would be accessible.
I was running on adrenaline when I moved what I could. Mom's bed and both mattresses were installed, and it's a good thing I have this nice, new mattress, because my doctor now has me on two weeks of bed rest, extra medications, and another round of physical therapy to try to keep this from making my disability worse.
I called their customer service center and was approved for a 5% refund of my purchase, or a store gift card for an amount I didn't even wait to hear. I don't have a reason to go to this store again. It's up to you if you think you can risk something like this for that sort of refund. The furniture itself is fine. Some of the staff, however, are willing to lie to make their sales. If you're able-bodied, this shouldn't really be a problem for you. If you're not, well... Good luck.