Nice looking but disappointed so far. Banetonville dark gray leather recliner couches. I purchased…read moretwo of the Banetonville recliner couches. These couches were described to be their nicer pieces. These couches were delivered on December 10, 2016. Seven days later one of the recline sections break, screws fall right that secure a padded foot section. I call customer care the next business day requesting an exchange, since I just got it. Of course I was concerned that the couches or couch itself was poorly built. At first I'm told they could not exchange and a manager would say the same. I still requested a manager anyway. The initial rep put me on a brief hold, then telling me the manager approved an exchange. With the short time I had the couches, consideration of an exchange should of been considered not argued. Time will tell wether the faulty couch is a fluke or just poorly constructed couches in general. Fingers crossed. 12-27-16 exchange completed, so far so good. The exchange went smooth with a follow up from the company.

As far as finding what I wanted, that was easy. I was able to find the kind of bed my mother…read morewanting for two years, and found one for myself as well. I bought two mattresses that were very nice and, thankfully, on clearance. The mattresses alone were worth the purchase. For less than half price each, I got two fantastic Sealy mattresses. Not a single regret about the furniture I bought. The saleswoman was very eager to make the sale - which, honestly, I figured, because I'm sure they work on commission. And as we talked, I made it clear that the furniture was for a household of two disabled people. She assured me that the delivery guys would take care of things. Fast-forward to delivery day. The furniture arrives at the beginning of the delivery window they had told me - very nice and prompt. The guys come in to confirm where we want things, but when they see that the bed is still standing, they tell me that no, their job is delivery, not disassembly. They aren't going to be able to move the old furniture to make room for the new. I need to make it clear that I don't blame them. They're probably under some insurance caveats about accidental destruction of property and so forth. I do, however, blame the saleswoman. She assured me that this would be taken care of. Obviously, it wasn't, and if I wanted my *wheelchair-bound* mother to get to her bedroom, the bathroom, or her medications, I had to go against doctor's orders about strain and lifting to disassemble the old bed. Otherwise, I'd still have pieces of a bed and two mattresses in the middle of my living room, meaning none of my house would be accessible. I was running on adrenaline when I moved what I could. Mom's bed and both mattresses were installed, and it's a good thing I have this nice, new mattress, because my doctor now has me on two weeks of bed rest, extra medications, and another round of physical therapy to try to keep this from making my disability worse. I called their customer service center and was approved for a 5% refund of my purchase, or a store gift card for an amount I didn't even wait to hear. I don't have a reason to go to this store again. It's up to you if you think you can risk something like this for that sort of refund. The furniture itself is fine. Some of the staff, however, are willing to lie to make their sales. If you're able-bodied, this shouldn't really be a problem for you. If you're not, well... Good luck.

I had an awesome experience with this store and employees. They were extremely knowledgeable and…read morefriendly. I purchased a Maytag washer and dryer and they are still performing like new over a year later. The salesman even called and offered an extended five year warranty for a great price.

RUN..RUN FAST... If there was a negative rating I would give it. A friend Bought appliances and I…read morewent to let the delivery company in and the delivery drivers hit my car and said nothing I contacted the store and they put me in touch with the delivery company they use B and H delivery company after less than a 1 minute conversation the owner said I'm a liar his driver is almost certain he didn't hit my car and they believe the driver. Contacted store again via email and haven't gotten any response. I would not recommend this store I have a wrecked car and will never grace this business again SHADY ON BOTH COMPANIES

Totally incompetent employees! I decided to stop into the Richmond Ollie's while my husband was…read moregetting a haircut nearby. I selected 2 coloring books and thought that I was going to be done in a few minutes because there were only a couple of people in line ahead of me. The elderly cashier kept having trouble with the register. I first thought that it was just a system issue, but the elderly cashier eventually blurted out that she had not been properly trained on the register and did not know how to use it. By that time, I had been in line for about 15 minutes. Instead of calling a supervisor for help, the elderly cashier kept fruitlessly pecking at the register trying to get it to work. My husband texted me to tell me that he was finished, so I put the coloring books on a display near the register and attempted to walk out. The elderly cashier saw me and threw a total tantrum about how I should put the coloring books back where I got them from. I told her that the situation was her fault, so an employee should put them back. I also told her that the last time that I stocked books at an Ollie's store was for a brief month of employment at an Ollie's store in the northeast over 20 years ago when I was trying to pay the bills before I got a much higher paying job at a bank call center, and I sure as heck was not going to do my old job for free. She still balked at me, but I then told her that I now have a master's degree and that the only way that I would put the books back was if the store paid me my current hourly wage of $30 an hour. I was so mad at her that I almost flipped her the bird as I walked out. Ollie's was bad 20 years ago, and it has gotten even worse as the company has expanded.

Oh my!!! So much to see and so much to buy at good prices!! I don't think I've ever seen anything…read morequite like it!!

For those that don't know, Big Lots is pretty much a discount store. They usually have pretty good…read moredeals on everything from furniture to food/snack items. I'm not an avid shopper here, I went looking specifically at their pricing for beds. I will say, right now they have great deals on beds for anyone looking. $349 - $399 for a queen. We ended up finding a bed we liked better through Ashley Furniture, but had we not found that one we would have purchased the one here! All in all this is a good store with pretty great discounts depending what you're in the market for.

Do not use the website to find products. Website will say in stock and the employees will tell you…read morewhat side of the store it should be on. No product.

If you love the thrill of the hunt, this Salvation Army thrift store is a total gem. The inventory…read moreis constantly changing, which means every visit feels like a new adventure.. from unique vintage pieces to everyday basics at prices that are actually affordable. The store is well organized compared to a lot of thrift shops, and you can tell the staff works hard to keep things moving and the racks full. The clothing is easy to browse, and there's always a surprising mix of home décor, furniture, books, and those random little finds you didn't know you needed until you saw them. One of my favorite things is the pricing -- you can walk in with a small budget and still leave with a whole haul. It's also a great place for resellers, DIYers, and anyone who loves giving items a second life. Yes, like any thrift store you have to be willing to dig a little -- but that's part of the fun. When you score that perfect piece for a few dollars, it's totally worth it. Bonus points for supporting a place that gives back to the community while helping keep perfectly good items out of landfills. Pro tip: Go often -- the best stuff never stays long!

It's a okay store but it's very depressing when u walk in it's dark and everyone I go the stuff…read moreain't that good but sometimes they got good stuff Maybe if they cleaned it up a bit and made it look nice for (Ex:Paint the walls add better lighting organiz better) than it would be a even better place..

I purchased an Altari sofa, chair and ottoman in July. After one day I realized the cushions were…read moreso hard that they were impossible to sit on for any length of time. I had not noticed this when I sat on the couch in the store. I contacted the store manager immediately and as expected there was nothing he could do as do not exchange or refund any merchandise. He was indifferent as I expected. I have now spent $1,800.00 and have extremely uncomfortable furniture that I cannot replace. I could have purchased the furniture a bit cheaper but I chose Sims because it is family owned and local. Also the website states : If you're unsatisfied, we WILL make it right! The furniture is an Altari brand. So beware if you choose this brand. I blame myself for not being more observant in my choice but did feel the manager showed no concern.

Wow!..we found Sim's furniture in Richmond, Ky, and we were truly impressed. Karen and staff are…read morefriendly, and extremely helpful. It's a great store with a huge selection of anything you need for your home. Highly recommend!

Very clean store with ample parking. As it sits back from the road entrance to the parking lot can…read morebe confusing. Store is bright with room to move between racks. Very clean with nice presentation, good variety of products. Great sales and prices.

I love a good Kohl's store and this one is no exception. I use the Kohl's Rewards and Kohl's…read moreCash which is basically free money checks which leads to free goodies all the time. This specific store isn't as crowded as all the other Kohls around. It could be because it is kind of off to itself, I don't really know specifically. I just take advantage of the situation at hand and stock up on all the tees and clothes that I was in search of. The staff here are always helpful and the store its self is always clean and tidy. I have never had a problem trying to find anything I was in need of. Stop in and shop if you are near. If you are a day or two past expiration of Kohls cash....they still take it. Shhhhh. Its a secret.

I have tried to come shop at this store 3 different times. They have different business hours…read moreposted on their google than when you call their store. I tried to go in to the store today the 29th due to the fact that they were closed the 27th and the 28th for thanksgiving (understandable obviously) but they are supposed to have opened at 10 am and here I am at 3 pm heartbroken by the fact the door was in fact locked... A girl just wants to shop for some lightly used furniture for her apartment. This store is my biggest OPP until I can finally find a day that they are miraculously open. Thanks for coming to my TED Talk.

Decent store. I like their prices, inventory, and their mission. They have a selection of…read morefurniture, books and media, appliances, etc. Their location on Main Street is very convenient, especially considering that Open Concern Clothing and Family Dollar are in the immediate vicinity. The staff are pretty friendly, too.