As far as finding what I wanted, that was easy. I was able to find the kind of bed my mother…read morewanting for two years, and found one for myself as well. I bought two mattresses that were very nice and, thankfully, on clearance. The mattresses alone were worth the purchase. For less than half price each, I got two fantastic Sealy mattresses. Not a single regret about the furniture I bought. The saleswoman was very eager to make the sale - which, honestly, I figured, because I'm sure they work on commission. And as we talked, I made it clear that the furniture was for a household of two disabled people. She assured me that the delivery guys would take care of things. Fast-forward to delivery day. The furniture arrives at the beginning of the delivery window they had told me - very nice and prompt. The guys come in to confirm where we want things, but when they see that the bed is still standing, they tell me that no, their job is delivery, not disassembly. They aren't going to be able to move the old furniture to make room for the new. I need to make it clear that I don't blame them. They're probably under some insurance caveats about accidental destruction of property and so forth. I do, however, blame the saleswoman. She assured me that this would be taken care of. Obviously, it wasn't, and if I wanted my *wheelchair-bound* mother to get to her bedroom, the bathroom, or her medications, I had to go against doctor's orders about strain and lifting to disassemble the old bed. Otherwise, I'd still have pieces of a bed and two mattresses in the middle of my living room, meaning none of my house would be accessible. I was running on adrenaline when I moved what I could. Mom's bed and both mattresses were installed, and it's a good thing I have this nice, new mattress, because my doctor now has me on two weeks of bed rest, extra medications, and another round of physical therapy to try to keep this from making my disability worse. I called their customer service center and was approved for a 5% refund of my purchase, or a store gift card for an amount I didn't even wait to hear. I don't have a reason to go to this store again. It's up to you if you think you can risk something like this for that sort of refund. The furniture itself is fine. Some of the staff, however, are willing to lie to make their sales. If you're able-bodied, this shouldn't really be a problem for you. If you're not, well... Good luck.

I have been sitting on this review for a little over two (2) weeks now hoping that the company…read morewould make right of the situation that they have caused. The staff at this particular location was very nice and helpful when we ordered a bedroom set, kitchen table and chairs, and coffee table way back in July. Even after the sales associated wrote our order wrong it was fixed and they barely charged extra for the difference. The problems came after that, we were told it would take longer than usual for delivery due to covid. After 6 weeks we had not heard a word about our delivery, I sat on hold for 45 minutes with their customer service team to tell me they were waiting on the kitchen table and chairs. The next day the sales associate called to inform me that they only thing they were waiting on was the mattress and that they could do a partial delivery (Now I'm confused) I told her the customer service told me a different status, she was supposed to call me back with the answer (Its been 3 weeks now) I agreed to partial delivery, and it was set up for the following Wednesday, On Monday I received a email and text confirming the delivery of ALL items. On Tuesday I received a phone call explaining that my mattress was on back order and it would be another 4 weeks before it could be in now. So I went to the store and spoke to the sales manager who said it was odd that the mattress was holding up an order, then proceeded to explain that the warehouse would take from someone's order that wasn't complete to complete another persons order faster regardless of the order date. (WHY WOULD YOU TELL A CUSTOMER THAT?) He then stated that he would try to steal someone else's mattress for me.... Then comes Delivery Day! The delivery people showed up early! A+ for effort, they then explained that the lamps for my LED headboard were missing and would come at a later date. (I'm confused) I noticed after they sat the coffee table down it had a scratch on the edge of it, the took pictures and said someone would call me within the hour from the warehouse (Its been 2 weeks no one called) After they left I moved the bed frame since they didn't center it on the wall and did not push it all the way against the wall either.. SUPRISE! the LED for the headboard is there, they just didn't plug it in...OH they didn't put the hard ware on the end tables! OH THERE ARE SCRATCHES ALL OVER THE HEADBOARD AND FOOTBOARD! So I called the store, the referred me to the customer service line, I had to sit on hold for another 40 minutes... At this point I'm steamed I did not just pay $4500 for scratched furniture.. All they can do is schedule a technician to come up on look at it... It took 2 days for the tech service to call and schedule a time (Which is 2 weeks away) to come out and look at this mess.. We cancelled the mattress since it was going to be another month, went to Sleep Outfitters found a comparable mattress and it was there in less than 72 hours. and $100 cheaper All they did was paint the scratches and you can still see where the damage was done.. He did order 2 new drawers since they couldn't be fixed. (Who knows when they will comes in) I'm not happy, I did not spend this much money for damaged furniture. It's a shame that I now have a line of credit that won't ever be used. I won't order from Ashley again.

RUN..RUN FAST... If there was a negative rating I would give it. A friend Bought appliances and I…read morewent to let the delivery company in and the delivery drivers hit my car and said nothing I contacted the store and they put me in touch with the delivery company they use B and H delivery company after less than a 1 minute conversation the owner said I'm a liar his driver is almost certain he didn't hit my car and they believe the driver. Contacted store again via email and haven't gotten any response. I would not recommend this store I have a wrecked car and will never grace this business again SHADY ON BOTH COMPANIES

My wife and I shopped at this store on Thursday to purchase a GE850 series washer and dryer…read more Salesman Nick C. waited on us. We left and shopped a little more ay a few other locations and decided we would go back to the store. Made several calls to Nick and left a message so we could be sure of the price before we returned. It's now Friday and no return call. We ended up purchasing the same machines at Lowes. It's surprising to me that a salesperson would not return a call and miss out on a $2,000+ sale opportunity.

Totally incompetent employees! I decided to stop into the Richmond Ollie's while my husband was…read moregetting a haircut nearby. I selected 2 coloring books and thought that I was going to be done in a few minutes because there were only a couple of people in line ahead of me. The elderly cashier kept having trouble with the register. I first thought that it was just a system issue, but the elderly cashier eventually blurted out that she had not been properly trained on the register and did not know how to use it. By that time, I had been in line for about 15 minutes. Instead of calling a supervisor for help, the elderly cashier kept fruitlessly pecking at the register trying to get it to work. My husband texted me to tell me that he was finished, so I put the coloring books on a display near the register and attempted to walk out. The elderly cashier saw me and threw a total tantrum about how I should put the coloring books back where I got them from. I told her that the situation was her fault, so an employee should put them back. I also told her that the last time that I stocked books at an Ollie's store was for a brief month of employment at an Ollie's store in the northeast over 20 years ago when I was trying to pay the bills before I got a much higher paying job at a bank call center, and I sure as heck was not going to do my old job for free. She still balked at me, but I then told her that I now have a master's degree and that the only way that I would put the books back was if the store paid me my current hourly wage of $30 an hour. I was so mad at her that I almost flipped her the bird as I walked out. Ollie's was bad 20 years ago, and it has gotten even worse as the company has expanded.

Oh my!!! So much to see and so much to buy at good prices!! I don't think I've ever seen anything…read morequite like it!!

For those that don't know, Big Lots is pretty much a discount store. They usually have pretty good…read moredeals on everything from furniture to food/snack items. I'm not an avid shopper here, I went looking specifically at their pricing for beds. I will say, right now they have great deals on beds for anyone looking. $349 - $399 for a queen. We ended up finding a bed we liked better through Ashley Furniture, but had we not found that one we would have purchased the one here! All in all this is a good store with pretty great discounts depending what you're in the market for.

Do not use the website to find products. Website will say in stock and the employees will tell you…read morewhat side of the store it should be on. No product.

If you love the thrill of the hunt, this Salvation Army thrift store is a total gem. The inventory…read moreis constantly changing, which means every visit feels like a new adventure.. from unique vintage pieces to everyday basics at prices that are actually affordable. The store is well organized compared to a lot of thrift shops, and you can tell the staff works hard to keep things moving and the racks full. The clothing is easy to browse, and there's always a surprising mix of home décor, furniture, books, and those random little finds you didn't know you needed until you saw them. One of my favorite things is the pricing -- you can walk in with a small budget and still leave with a whole haul. It's also a great place for resellers, DIYers, and anyone who loves giving items a second life. Yes, like any thrift store you have to be willing to dig a little -- but that's part of the fun. When you score that perfect piece for a few dollars, it's totally worth it. Bonus points for supporting a place that gives back to the community while helping keep perfectly good items out of landfills. Pro tip: Go often -- the best stuff never stays long!

It's a okay store but it's very depressing when u walk in it's dark and everyone I go the stuff…read moreain't that good but sometimes they got good stuff Maybe if they cleaned it up a bit and made it look nice for (Ex:Paint the walls add better lighting organiz better) than it would be a even better place..

Wow!..we found Sim's furniture in Richmond, Ky, and we were truly impressed. Karen and staff are…read morefriendly, and extremely helpful. It's a great store with a huge selection of anything you need for your home. Highly recommend!

I liked the great selection at this store, and I spent money to help furnish my new home in…read moreLexington. I was made aware that any clearance items were non-returnable. However, I bought a small end table which I thought would go well in my living room (not on clearance), but when I got home there just wasn't room for it. I called the store and they said I could not return it. (It was not used and the price tag was still attached to the item.) I think they should have told me that ahead of time, otherwise why did they specify the clearance items were non-returnable if, in fact, the whole store was non-returnable! I think that was a bit misleading, and now I'm stuck with a small table that I cannot use.

Very clean store with ample parking. As it sits back from the road entrance to the parking lot can…read morebe confusing. Store is bright with room to move between racks. Very clean with nice presentation, good variety of products. Great sales and prices.

I love a good Kohl's store and this one is no exception. I use the Kohl's Rewards and Kohl's…read moreCash which is basically free money checks which leads to free goodies all the time. This specific store isn't as crowded as all the other Kohls around. It could be because it is kind of off to itself, I don't really know specifically. I just take advantage of the situation at hand and stock up on all the tees and clothes that I was in search of. The staff here are always helpful and the store its self is always clean and tidy. I have never had a problem trying to find anything I was in need of. Stop in and shop if you are near. If you are a day or two past expiration of Kohls cash....they still take it. Shhhhh. Its a secret.

I have tried to come shop at this store 3 different times. They have different business hours…read moreposted on their google than when you call their store. I tried to go in to the store today the 29th due to the fact that they were closed the 27th and the 28th for thanksgiving (understandable obviously) but they are supposed to have opened at 10 am and here I am at 3 pm heartbroken by the fact the door was in fact locked... A girl just wants to shop for some lightly used furniture for her apartment. This store is my biggest OPP until I can finally find a day that they are miraculously open. Thanks for coming to my TED Talk.

Decent store. I like their prices, inventory, and their mission. They have a selection of…read morefurniture, books and media, appliances, etc. Their location on Main Street is very convenient, especially considering that Open Concern Clothing and Family Dollar are in the immediate vicinity. The staff are pretty friendly, too.