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    Ashley Outlet

    2.6 (22 reviews)
    Closed 10:00 am - 6:00 pm

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    Rachel B.

    I ordered a sectional couch on November 27th, it was scheduled for delivery on December 26th, and I still don't have a complete set of furniture that I paid very good money for. Since purchasing the couch, I ran into so many issues. I tried to purchase the protection plan they offered and was told I could do this as long as it was before the couch was delivered. I went to the store on December 23rd and tried purchasing it but was told there was 72 hr time frame prior to delivery that it had to be added before then (not what I was told). The girl pretty much told me tough luck and there was nothing they could do. The couch got delivered on the 26th of December with half of it being broken. They left the correct piece and removed the broken one and set up a day for a new piece to be delivered. They also managed to put a nice large scratch in the floors of our brand new home. Fast forward to January 4th when the other half was suppose to be delivered... the couch came and I was told it was fine, but they sent a completely incorrect set of legs for it. So they left the couch sitting on the ground and told me they would ship the legs to me (3-5 days) and we could attach them when they arrived. Well, frustrated with everything that had happened we went to the store yesterday to talk to a manager and complain about the terrible time we have had. He pretty much told me that it wasn't their fault and there wasn't anything he could do. He called to check on the legs and found out that the order had never been submitted (had we not gone into the store we probably would have never gotten legs). He apologized and offered to refund me my $75 delivery charge.... that was all. Well the legs arrived today and I flip the couch over to discover the frame is broken. At this point, I'm furious. I call the store manager, he again, says he can't do anything. So I call customer service twice and had an awful experience both times. They offered to send someone out to fix instead of sending me the brand new piece of furniture I paid for. When I asked to speak to whoever was head of the customer service department they forwarded me back to the main menu. After speaking to another service rep, she laughed at me when I told her and said that they don't allow customers to speak to managers and I probably just sounded "too forceful" and that's why the other person sent me back to main menu. This whole thing has honestly been a joke. With this being said, I highly recommend that you *DO NOT* shop at Ashley HomeStore.

    The new bed I purchased. Actually bought the suit. Well made and great quality for the price.
    Diane A.

    Jimmie was very helpful and knowledgable. Adam the store manager was a great assistance to me also. Yes these guys are great to buy furniture from.

    Broken Recliner

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    3 years ago

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    6 years ago

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    Ashley H.

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    3 years ago

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    Ashley H.

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    7 years ago

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    Strikeforce M.

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    7 years ago

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    Ashley H.

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    4 years ago

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    11 years ago

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    Laura S.

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    6 years ago

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    Ashley H.

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    8 years ago

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    Strikeforce M.

    Thanks for your review, Matthew!

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    9 years ago

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    Strikeforce M.

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    7 years ago

    Friendly and helpful staff. Just bought 2 chairs. Thank you. We are really enjoying our purchase. We will shop this store again.

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    Strikeforce M.

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    9 years ago

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    Strikeforce M.

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    8 years ago

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    Strikeforce M.

    Thank you Ashley, for your feed back.. Sharon

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    9 years ago

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    Strikeforce M.

    Thanks for sharing, Natalie! -K

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    5 years ago

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    Ashley H.

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    9 years ago

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    Strikeforce M.

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    10 years ago

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    Strikeforce M.

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    9 years ago

    Just bought a living room suite and bed room I recommend seeing Amy R she was great!!! Thanks you all

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    Strikeforce M.

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    10 years ago

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    Anna K.

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    9 years ago

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    Strikeforce M.

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    9 years ago

    Waited months for our furniture. They delivered a cheaper version of the mattress we ordered.

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    Strikeforce M.

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    Ask the Community - Ashley Outlet

    Bob's Discount Furniture and Mattress Store

    Bob's Discount Furniture and Mattress Store

    1.4(22 reviews)
    21.8 mi
    Offers payment plans
    Established in 1991

    I went there today in search of a sectional sofa for a good price. I was met at the door by Grandpa…read moreJerry. That was on his name tag and business card! Jerry didn't crowd me or try to escort me through the store the way some salespeople do at other stores. He introduced himself and let me browse. We did have some questions along the way and he was happy to assist, but no high pressure or even suggestive selling. He was always available but left us alone. Finally we decided on a sofa and Jerry explained the features and benefits of the sectional we chose. He explained financing options and the warranty. After taking our order the manager came by to double check that all the information was correct and to thank us for our business. I highly recommend Bob's if you're in the market for furniture. They have a huge selection and very competitive prices. I researched the item I ordered online at other furniture stores and I got the best price at Bob's!

    If I could give a negative zero, I would. They gave us the wrong recliner and told us that we had…read moreto keep it for a month while they work something out. We are NOT happy and the supervisor is giving the poor guy that answered our call the runaround instead of taking our call herself. This is fraud as they knew exactly which recliner they sold us but instead gave us one that was the same color and size but didn't have the same controls and lift. DO NOT BUY FROM THIS STORE!!!

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    Bob's Discount Furniture and Mattress Store
    Bob's Discount Furniture and Mattress Store
    Bob's Discount Furniture and Mattress Store

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    Sleep Outfitters of Danville

    Sleep Outfitters of Danville

    4.6(13 reviews)
    28.4 mi

    Having first interactions with Tyler in the store and his knowledge of the beds was awesome. And…read moresince we just moved in and we have no other furniture they were able to get us the bed the in two days installed ready to go. Tyler was very professional and knowledge in helping us. And the two gentlemen that came and brought us a bed were awesome they were so quick and got it done easily. But at least for them it was easy because we had no furniture to walk around so it was a straight shot into the room and they got it set up and we have a bed. Thank you outfitters for all your help. Now let's hope we sleep well tonight

    5 Star. Tish was incredibly knowledgeable and helpful in our mattress buying process! She was so…read morevery sweet and made us feel like family. We selected a couple of mattresses to try out based on her questionnaire in the beginning. We picked out a beautiful Stearns & Foster Hurston Luxury Cushion Firm mattress, Malouf Bamboo sheets, and Arctic Chill mattress protector. The warranty for the mattress and protector are perfect! We decided on financing which ended up being so simple and quick to finalize. Tish made everything so comfortable, no pressure or hassle, and simple. Even in these weird times we felt safe. The store was sanitized, we had protective sheets for trying out the beds, and were safely distancing with our masks. We are so excited for our mattress, sheets, protector, and our free delivery! Thank you Tish, so much for your help in this process!

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    Sleep Outfitters of Danville
    Sleep Outfitters of Danville
    Sleep Outfitters of Danville

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    Ashley Outlet - furniture - Updated May 2026

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