Wanted to write a review about this Ace Hardware to say how pleased I am with the service. I was…read morelooking for a short list of items for the job and I came across no fewer than four very friendly, knowledgeable and hospitable employees, the most memorable of whom is George the shift leader. First time in this store but felt right at home. Every item and all the assistance i needed was there. Thanks so much Midlake Ace Hardware !

Definitely the best hardware store in midland. I needed a window AC in September - everywhere else…read more(Lowe's, Home Depot, Walmart, etc) had put their stock away, but Ace went to the back to get me one. I needed an obscure part for my sink, the lady at Ace stuck with me for quite a few minutes until we found a solution. I have never had anything from Lowe's or Home Depot that I couldn't get at Ace with helpful people always there. For my first few years in Midland, I never went to Ace, but now havIng experienced it, I won't go anywhere else.

I went in late last night to get some parts to fix a water leak and Devin helped me find everything…read moreI needed in a quick helpful manner. If you ever need a fellow that's quick and respectful he's the man!

This place was filthy !!! I've never seen Home Depot so ran down ! There was empty drink containers…read morestashed on shelves , horribly dirty floors , the place was just a mess ! Their displays were filthy and scuffed . I've never seen Home Depot in this shape :/ No thank you ! Maybe a store improvement would entice home improvement, until then , Lowe's it is !

My contractor was a nightmare. He ordered simple windows wrong FOUR TIMES not to mention a plethora…read moreof other huge mistakes. Not to mention not completing the job. I called Chris and Stephen to find some help and get my order done CORRECTLY, and they went above and beyond. I cant say enough about the wonderful customer service they have provided me. My suggestion is to BE CAREFUL when hiring ANYONE. Make sure they are BBB accredited and check their resume. Its not the day anymore when you can truly trust anyone. After owning and being GCs of our own construction business for 22 years, I am shocked I feel for the "good ole' boy" and a slick words. Good luck on all your future projects. JCH

I bought a set of precast concrete steps. I was promised a delivery time and date of the next…read moremorning at 9am. At 10 am I call the store and inquire about my steps. I was told they didn't know anything about the delivery. Once the driver returned they would get my steps to me ASAP. These people DO NOT care about customers. Thus is my second incident with this store. It's very obvious the problem is management. Local, regional and corporate. I've contacted the store and corporate and no changes. You're better off going to Home Depot or Lowes. Anywhere but here!!!

I order something online for curbside pickup. After 2 days of not hearing anything I was irked and…read morecalled to check on my order. The general manager, Daphne (I hope I'm spelling her name right), took my call and worked so hard to a) find out what happened, and b) get my order ready ASAP. She made multiple calls to people in their online department each time calling me back to let me know what was going on. Long story short instead of being angry I felt like I got great customer service and the products I needed.

This place is absolutely wonderful. Every year, we go into Lowes to buy our Christmas tree, but…read morethis year we were driving by Ace and saw that they already had some out (Lowes doesn't get theirs in until after Thanksgiving). We stopped to look at them, and could not believe how much fuller, and more beautiful they were. The girl that was helping us was genuinely nice (I wish I could remember her name, maybe Emily?). We bought a gorgeous, full tree and the price was about the same as Lowes but the Ace tree was bigger, and the quality of tree was so much better! A guy came out with a chainsaw, trimmed the trunk and helped us load it in the car, and was happy to do it. It was so refreshing to shop at a place that was so friendly and helpful. Lowes is ok, I go there often, but the employees are super overworked and checkout takes forever. Ace was fast and fun to shop at, and the employees are so nice they feel like you are shopping with friends! Need more places like this here.

Bought flooring from Lowe's and paid for them to install it. Was assaulted by one of the…read moreinstallers in my own home. Lowe's blamed it on Service Pros. Service Pros refused to discuss it with me. They wouldn't refund the $1000+ I spent on installation either. Had to miss work 2 days to file a police report and get my head together. And there's a visible seam in my living room, but that's the least of my worries because I feel unsafe in my own home now.

Parents bought washer/dryer set with 3-year protection plan…read more Washer shakes violently with and without load. Lowes brought a replacement but the same problem. After that, Lowes said it was my parents problem to pay extra through protection plan or to go through Whirlpool. Parents are elderly and live 50 miles away from the Midland, TX store it's difficult to get things resolved, especially since Lowes doesn't want to help. Lesson learned: Do not buy anything from Lowe's because if it doesn't work you've lost your money and won't get much help.

Service at the register, ok. Beside that. Service to load or to access is horrible. The rough goods…read moreattendant, very poor customer service. I asked for help loading 14 sheets of drywall only to be told that I had to load it. Unfortunately I have a bad back the periodically goes out from a bad car accident, that is why requested help. Another customer helped me load by hand instead of using one of the two forklifts available. Forklifts are used to help with labor tasks such as this to prevent back injury, hand injury, etc. To finish loading in my truck, a day laborer came to help. I tipped him when we finished loading. Now I wouldn't mind paying for help, but when you advertise and promote help loading, and don't. That's false advertising. There is no good deal in that. I think I'd rather pay Ace more per sheet than deal with the depot.

I bought a small fridge from them last night i got is home had to let it stand up for a few hours…read morebecause the old man who helped me into the truck with it laid it down and then told me it would "blow up if the freon leaks out," not knowing I am a mechanic and know that it is the compressor that will go bad if you lay down the fridge...anyway I got it home stood it up for my work day and opened the box and low and behold my poor new fridge had been damaged and the corner of the back on top is crunched in, the fridge itself IS ABSOLUTELY NOT worth $279 in good condition but this is in shit condition and I cannot get home depot Odessa to answer the damn phone to come and collect this fridge and give me my money back or if they don't want it back to discount it as scratch and crunched the value is not what it should be.