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Harbor Freight Tools

5.0 (1 review)
Closed • 8:00 am - 8:00 pm

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3 years ago

Decent tools for a good price. Helpful staff and very courteous. I will shop there again.

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Lowe's Home Improvement

Lowe's Home Improvement

(16 reviews)

Last straw was a simple order of caulk, (6) quarter round, (4) furring strips and (6) 5/4 deck…read moreboards. They could not get this order correct and it was 30 minutes to pick up what was supposed to be ready. I got 2x2s instead of WHITE furring strips. It took 3 to pull the order. When i went back, Juan said he would call me as they had it in inventory but it wasn't physically there. Another long wait for that. I find a lot of inventory discrepancies at this place. At some point Loss Prevention will catch on. I'm sure investors will want to know where the profit from phantom lumber is. The Pro Desk was supposed to be helpful, but if you order anyway other than at that desk, they don't want your business. Ralph is not only rude and refuses to talk to you, but I later found out he refused to help my wife load lumber. She's 5' and petite and he appears at least bit more muscular than her. He has bad manners, is impolite, and at times downright rude. Unless you order from him so he gets credit for that sale. If I spend $2k in your store for outdoor furniture, you should at least be able to be courteous and point where I need to go, even if you aren't making a direct commission off if it. Current project is ~1,000 sq ft deck. Turns out Home Depot has a Pro Desk too but they value your business. Deliveries from HD arrive when they are supposed to (100% so far). Marshall Lowes was ~25% at best, with delays of over double the time quoted. HD is double the distance and still has better delivery. If time is money and you can't brook multiple delays on your order arriving at a job site, bypass this Lowes as it will cost you time, which is money. Marshall Lowes started declining 5-7 years ago and it has dropped too far to be reliable. The only is if you are already there and need a few items and do not rely on the "Pro" desk. Especially if Ralph asks," Can I help you?" He certainly can't or won't. Read Steve P's review also...

Ralph at the Pro Desk is amazing, the loading team is amazing, the delivery guys are amazing. If it…read morewere based on them i would give 5 stars. Belle and Monse are the most rude, unhelpful, unprofessional people in the Marshall store. I am spending $150,000 in this store to build a house. These two ignore me and my team, hang up and transfer us to other departments because they do not want to do their job. Please speak to the manager if you experience issues like this with these two young girls. They should be fired immediately. AWe love Ralph!!!

Harbor Freight Tools - hardware - Updated May 2026

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