~9-10 months has passed and I decided to give them another shot at a simple item. I looked for vinyl siding. Half the samples were missing. I went to the ProDesk to ask for samples. She said, "Yeah, no one has come by to bring samples in a few years." It wasn't just that it was ridiculous, it was that she said it as if it were just business as usual. I had to buy a sample and mentioned that it could not be shipped UPS as they have been legally trespassed for property damage. She said it would be shipped FedEx, which insured it would be there on time without hassle. A couple of weeks go by and they finally shipped it. The tracking is UPS. I heard that this is the worst Lowes around. It doesn't have to be, but a major leadership problem is why they keep losing business. At least Ralph's picture is off the ProDesk wall. He was either so bad they finally canned him or promoted him. UPDATE: Although they opened a case for the refund of a siding sample that was ordered 16 days ago with their support, nothing has happened, so I filed a Better Business Bureau complaint today. It's the only way to force them to do the right thing. read more

The AI did not hear me as far as my request. I want to know if my credit card was found there.The AI gave me a nice download about how I could get the Lowe's credit card. That's all they cared about. Then it told me on another call that they don't handle lost cards. I asked to speak to a human being. I was switched to I don't know where and nobody picked up the phone. I then dialed again asked for a manager, and nobody picked up the phone. Customer service absolutely sucks. It seems like you guys have done everything you can to avoid talking one-on-one to a customer. I went to their website, trying to find help and support there. Not user-friendly but doable. But then it would have my screen lock up. I went out, tried again and it did the same thing. You guys are a piece of work! read more

Ralph at the Pro Desk is amazing, the loading team is amazing, the delivery guys are amazing. If it were based on them i would give 5 stars. Belle and Monse are the most rude, unhelpful, unprofessional people in the Marshall store. I am spending $150,000 in this store to build a house. These two ignore me and my team, hang up and transfer us to other departments because they do not want to do their job. Please speak to the manager if you experience issues like this with these two young girls. They should be fired immediately. AWe love Ralph!!! read more

It was good and helpful also they were very friendly I found what I need to with the help of the staff

I don't believe I should be charged a delivery fee since my order didn't get here on time. I took off half a day and waited for my delivery and I'm the one who had to call and find out it wasn't going to get here today because nobody had the respect to let me know. By reading all the reviews it sounds like the truck breaking down is a common routine when something isn't going to be delivered on time. This is totally unacceptable. I will probably do all my future purchases for lumber and everything else from Home Depot or McCoys from now on. This was the Longview Texas store. read more

The new manager Erik has ran off every decent employee. They have ruined the pro desk and lost countless home and commercial clients. I have been sold 1,000s of dollars of merchandise they don't have and he tries to make me Wait 2- 10 Days for card refund and don't Wanna give a merch card. I've spent too much money here to be treated like crap and ignored. Today alone TWO stores are missing Over $6,000 in lumber their computer say I there and they have ZERO. They should be shut down soon with that profit and loss ratio. read more

We ordered building materials for a two stall horse barn in late March totaling over $7k. Some items were not available in store so they had to special order them. We received a delivery in mid-April of the materials they had on hand. Then we were promised delivery of the remaining items during the first week of May. But their delivery truck broke down and the Tuesday delivery was delayed until Thursday. I called them on Friday asking ab our delivery and was told they had to get a new truck from Fort Worth on Tuesday and I would get the delivery Wednesday morning. on Thursday morning I called and was told we were scheduled for May 17th. I was able to get it moved up to the 14th During all this process I was not updated for any changes in the schedule. I am not happy and will not make any more big orders with Lowe's again. read more

This specific location, many employees do not have knowledge on many items, where it is, how to use it, and expect customers to get it themselves. The employees rely on self checkout so they don't have to work. It's hard to find proper help and correct prices at that location. read more

I have spent over $7000 on materials in Acworth ga over the last 2 months. This morning I was to deliver a trailer to Lowe's, maybe not the one I was parked at but Lowe's. And my thanks for all this is my truck getting booted. Screw you lowes. read more

We went in with my grandma trying to find a shower suitable for my grandpa. We were then approached by a woman named Anita who appeared to be a friendly associate doing her job. She told us the shower we wanted wasn't in stock in Marshall or Longveiw but it was in stock in Henderson and Shreveport she then began to tell us that a woman named Melissa at a Lowe's in Henderson on 79 had laid eyes on it. She told us it was $1200 and that we would get a $500 discount and our price would be $700. My grandma drove all the way to Henderson, payed someone for gas, payed someone for their help to install the shower TODAY because it was "there" she was so sure of it. I tried to call back up there to resolve this issue and had a hold time of an hour. I am begging you if a woman named Anita comes bouncing up to you in Marshall Lowe's asking if you need help SAY NO. I don't know if this woman was high on dope or what but I don't recommend her. On the other hand there was a man up there named Clint Waters. He was a great associate he knew what he was doing. He gathered all of the correct information and was very precise when it came to helping us I do recommend him. read more

I have been a customer of Lowe's for many years. I've been pleased with every purchase, with very few exceptions. Any time I've ever had to return anything, it was always hassle free and very easy. That is, until I bought a jacket. The tags are still on the jacket, it's very obvious that it hasn't been worn. When I told the lady at the Service Desk that I needed to return the jacket, she said "We don't return clothes." I told her its a jacket, it's not like it underwear or a bra - it's just a jacket, never been worn, doesn't fit, etc. She again said "We don't return clothes", and added that "that is company policy". I then asked her to show me where it says that in their policy. She conferred for several minutes with a coworker, and then advised me that a manager was on the way. The manager comes up and asks how he can help, and I tell him that I want to return the jacket, doesn't fit, still has tags, etc. He advises me that they don't take clothes back and that is company policy, I then asked him to show me where it says that in the company policy. He then tells me that it is up to manager discretion, and then tells me the store manager will be in tomorrow if I want to talk to him. The Home Depot will be getting my business from now on. read more

I ordered a washer and dryer set online and their website said both appliances were in stock at this store location. The confirmation email said delivery could take between 3-7 days and that someone would call me with a hard date soon. Four days after I placed my order no one had reached out to me, so I called to check on the delivery status. The person at the appliances department was confused. My appliances were there, but no one had put them on the schedule for delivery yet. So I was a little surprised and disappointed that my order wouldn't be delivered until a full week after I ordered it. But this is still within their described range of delivery so I let it go. But here it is Monday morning, my scheduled delivery day, and I just got a call from them. Apparently they decided to unwrap the appliances today to inspect them (if they've been sitting in their storage why didn't they already do this days ago?) and found big dents on the washer. The man speaking didn't seem to care at all. His apathetic attitude was infuriating as he proposed to deliver the appliances with dents today, or else send a new set another week and a half from now. I didn't pay so much for new appliances to take them with dents. So it looks like I'll be waiting a total of two and a half weeks for appliances that were supposedly in stock. He didn't offer an expedited special delivery, he didn't try to find a replacement from another location nearby. And it's not all about the money, but he didn't offer a discount on the price, much less a sincere apology. The theme of the call was "Hey, here's our terrible service and there's nothing you can do about it so I don't care." If I knew this was going to be such a frustrating and disappointing experience I would never have bought them from this location. Update: another week later and we still don't have the appliances. More excuses and apologies. Blah. read more

Very few customers, yet waited for 12 minutes to have key made. One employee finally assisted, letting me know he is "not too good with keys but I'll give it a try." Probably worth the drive to Longview to Home Depot. read more

DO NOT GO TO LOWES IN MARSHALL TX FOR ANY ROOFING!! DO NOT LET GREGG install a roof for you. He is out of texarkana and is the Lowes contractor in Marshall TX. We have 4 leaks, the shingles used are worse than was taken off due to hail damage... don't know if lowes uses 2nds, but it sure looks like it! Also, the roofer (greg) used the wrong size nails and split the wood on all 4 sides if my house, ruining a brand new paint job, they threw the shingle bundles so hard stuff fell off my shelves and broke, the main beams in my house are busted and my porch now has a swag, due to being knocked loose. He drove over by rock wall and busted it, my porch has busted wood because of using the wrong nail size also!! He screwed a hole in my wood and left it saying it wasn't rotten so he wouldn't have to replace it and it is still rotten with a hole. We called Lowes 3 times during Greg trying to roof our home. Lowe's NEVER came and checked his work or called us. They paid him and finally came out over a month later to see the damage. They promise to fix but going on 3 months and NOTHING...unless you count Greg's helper on my roof with a pry bar and putty gun fixing something...which by the way did not. I still have the leaks!! Bottom line!! DO NOT USE LOWE'S CONTRACTORS FOR ANYTHING!! Apparently, lowes does not stand behind anything and does not care about ruining your personal property!! I wish I would have looked them up, everyone seems to be complaining about their work. No wonder they are closing 60 stores!! read more

I bought a Craftsman riding lawn mower from the Longview, TX, store in June 2019 with the intention of having it for several years with little to no problems. I had it for less than four months and had an unbelievable amount of problems. The mower would take off in warp speed. It had a major oil seal leak. It would run for about ten minutes, then shut off, and one headlight would not work. I had all I could take and called the main Lowe's office in N.C. I explained everything to customer service and was told that I could return the riding lawn mower to the closest Lowe's to be repaired or refunded the purchase amount. Although I have had no issues with Lowe's in the past, I prepared for battle. The nearest Lowe's store to me was in Marshall,Texas. I didn't have a good experience with the assistant store manager (red haired white male) and the return clerk (slightly heavyset white female with long red hair). After explaining store policy and other paper work that not one single salesman at any Lowe's has ever explained to me prior to a big purchase, I asked why it was never explained before when I made these types of purchases. All the return clerk could do was shrug her shoulders suggesting she didn't know. It took three weeks to have the mower repaired and I was told I had to pay an additional $299.97 for the repair. Needless to say, I was getting a bit irritated. A tall brown skinned male manager that was about six feet two inches tall and whose name tag identified him as Derek, asked to be brought up to date on my situation. He was smiling, very polite, and talked in a down to earth manner to me. After explaining my ordeal to him, Derek asked me to give him a chance to look into it and disappeared toward the rear of the store. About ten minutes later, I noticed Derek attempting to walk back to me, but every five steps he took, at least three people stopped him. Derek was very nice with a jolly smile on his face the entire time I observed him, was truly polite, and never raised his voice or lost his cool. After another ten minutes of greeting customers that were choosing to speak to him instead of other clerks, he reached me and kindly explained things. Somehow, I understood every word and all my anger dissipated. Derek asked if I wanted to pay for my mower or get a refund. I chose the refund and the money was back in my checking account the next day. I kindly thanked Derek and the clerk, Calli, and went about my day. If you have any issues at the Marshall, TX, Lowe's, I highly suggest you find Derek because he will solve any problem you are experiencing with great customer service. read more

Well stocked Lowes with great seasonal selection. We have no complaints! Over past two years, we've been here a lot for appliances, home improvement, plants, etc. Never had a complaint. Staff is knowledgeable and takes you directly to the row where you need to be. read more

They argued about sale price which was a big savings. Too long of a story to tell. Then waited 50 minutes for someone to load 20 bags of mulch in my truck. I had to ask cashier to announce it 3 times. I heard her each time. The person that loaded me said she never heard it. But she did see me twice while loading others. Said I was parked in the wrong place. I parked in the correct space for 5 minutes and no one came so I drove back to the cashier end and next to the mulch I paid for. I stayed there and again had to ask casher again plus one employee said that's not his job. He was inspecting the mowers work. The second time walked by me I ask him again for help. said he would check on it. Finally I walked down to where I had parked earlier and found the loader. Yes I was rude to her and she was very rude to me. Said I was suppose to park down there. after exchanging words for some time she loaded me up. ALL OF THIS TOOK 50 MINUTES. I realize it's difficult to hire good people. LOWES hires idiots. And a lot of them. read more