Was having issues with my car and this younger guy with long black hair was so fricking cool. First…read morehe helped me figure out what tools I would need and then even cut a piece of metal!! Thank you!!

This is a pretty run-of-the-mill smalltown hardware store…read more Even though I live right in the neighborhood, I rarely buy my hardware here. The problem is their business hours: Kroner's is really only open when normal people are at work. When I actually need to buy some kind of hardware (say, on a weeknight at 6pm, or on a Saturday afternoon when I'm doing a home repair, or on a Sunday), this place is inevitably closed. Apparently their target customer is unemployed people? Or maybe Kroner's expects us to take time out of our working day to patronize their store? Business hours of, say, 11:30am to 7:30pm seven-days-a-week would make a lot more sense if Kroner's actually wanted to -- you know -- sell things to people. Because of Kroner's business hours, 90% of the time when I need hardware, I trek allll the way up to the north end of town, to Wal-Mart or Menard's or Home Depot, which are open during the hours when working people like me aren't at work.

Heth's Hardware Hank is a true midwestern classic- where your friends and neighbors really make you…read morefeel welcome, really listen and try to find you the right solution, while being as helpful and friendly as they can. Rarely have I ever entered Heth's without someone greeting me, or at least asking if they could help me find something. Most of the time, I end up getting a recommendation or help from one of the very knowledgeable staff. This is a true vintage hardware store- where they'll have the one right-size bolt, gasket or just the widget you need- along with a Mothers Day gift, a Christmas card, or just a six-pack of locally-brewed (Spring Grove, MN) Root beer. Most of the time, i make a conscious choice to shop at Hardware Hanks. Even if they don't have the absolute lowest price (like Wal-Mart or other big-box stores) their customer service, willingness to help, and just all-around midwestern hospitality always make me glad that I did.

Writing to do a shout-out to Sheila, Blake and Daniel. These Rock Stars were unstoppable in…read morehelping me with the problem I had with a stripped screw on my laptop. Best customer service ever. Thank you so much!

Total lack of how to fulfill the simple request of speaking to someone in a specific department. I…read morehad called three times in order to ask a license question, that a person in their sporting goods department could possibly answer. The call was put on hold and dropped twice during the transfer. Third time was put on hold while the department was paged, before being dropped again. Here's the scoop from an experienced sales and marketing person, this is not how customers should be treated. (Yup, I said "customer"!) When a person calls you three times for the same thing, it means they want to know that you have what they need, hence, they are a customer. When you fail repeatedly to provide them with the information they seek, they don't think of you the next time they need something else that may be related to their first failed search. Hopefully, the folks at Ace of La Crosse will see this, and have a team meeting, about how important satisfying a customer's curiosity by answering a simple question, can be a crucial first step in getting a customer. James Erickson French Island

The workers were very helpful and nice. They also asked if we needed assistance in putting the soil…read morein my car since I bought a few bags. Really appreciated everyone's effort from cash register to the elder man packing the soil in my car for me.

I love the service at this store. I was asked if I needed help within 3 minutes if wandering up and…read moredown the aisle looking for something very specific. Gerry found where the item is normally displayed and then looked up to see when it will be restocked. I hope we can all support small stores like this one.

ABSOLUTELY the WORST place to purchase!! They do NOT call when your purchase is in, then after I…read moremade this purchase, it went on sale. I had to call if my purchase was in; then when I went to pick it up - customer service was NOT available, FINALLY, someone came, told him my purchase was on sale 3 days after I ordered, NO way, the purchase had to be returned, AND reordered!!! the product was there !!! DO NOT PURCHASE FROM ONALASKA STORE!!! totally incompetent!!! I will NEVER go into this store or purchase from Home Depot again my purchase could NOT be found in any of their stores, had to reschedule my installer, NOW, to have cancel them again to find another product that I want --- only paying 3 times to get my project completed

Military discount was once a deciding factor for where to…read moreshop, now, it's a joke. My last discount on &129.78, was $2.98. insulting to veterans.

Good selection. Prices are a little high for food and…read morecabinets. Even with the rebate.

I just returned home from Your Onalaska Store. I went there to purchase…read morea bib valve for my washing machine hot water supply. All of your valves for the washing machine application have "blue" handles. The gal in the Plumbing Dept. said there is no such thing as "red" handled valves for a washer hook up. I tried to explain that "red" is for the hot water and "blue" is for the cold water hook up. She got kind of "huffy" and told me top paint it "red ". To which I responded that she should talk to whomever orders the valves should get a paint brush and some red paint and when the next shipment comes in, paint half of them "red". I have been doing plumbing for a long time and the red/blue has always been a standard application for a wash machine hook up. Jim S