While I always enjoy shopping in and just looking around Harbor Freight, their downfall at this location is the way they handle customer returns. When I return something, it's because it doesn't bleeping work - the end. I expect to be able to return an item without getting an attitude and a hard time. I receive my receipts via email so rarely print them out - but this is a problem because when I return things I get told by a young, inexperienced, arrogant and snotty girl who always just says that I have to have my receipt. Never any questions for the return, didn't ask if we purchased the refund insurance for it, nothing. I asked her if they could print it out but was told the receipt emails weren't saved - and, as she turned around to find out where the manager was, rolled her eyes. I asked why we had bothered to purchase the insurance and she turned to me and said that I should have told her that. Why didn't she ask?? The manager came up, authorized the refund to my debit card and took care of it. This is the 2nd time I've had problems with a return at this store so I won't be shopping at this store again (there's another Harbor Freight about the same distance from us so I'll be shopping there). I hope this Harbor Freight location saves money by hiring young people who don't care about helping the customer because they've lost my business. read more