***PLEASE READ FULLY***I DO NOT RECOMMEND!!! Very unprofessional, entitled, and rude. I brought an…read moreiPad 8 in to get fixed. When it was time to pick it up Rachel ( the owner's daughter) hands it to me and says they replaced the home button free of charge and there was a lot of candy inside the screen. I said ok thanks. As I'm standing there I start checking the other functions of the iPad. I noticed that the power button doesn't work so I asked Rachel about this. She says oh it wasn't working when you brought it in. I tell her I was not aware of that. She goes to the back and spoke to Jake the technician about it. I overheard him telling her that the volume down button doesn't work either. At that point, I tried to press the volume button and notice that it is completely stuck. At this point, they were going to let me walk out without telling me my power button and volume button did not work. The only thing Rachel mentioned was the home button then tried to upsell for a screen protector....After spending $281 in total with them and based off of good customer service expectations, I feel like they should have let me know about every issue they encountered. After asking them, how am I going to turn the iPad on and off? They get frustrated. After going back-and-forth, expressing my frustration and confusion on how these 2 important functions no longer work. Jake suggests I get a $20 refund of which Rachel later says don't give it to her because we didn't test it before she came in. At this point, several minutes have passed and I am waiting on the refund while doing research on how I am going to power this iPad on and off without The power button. I tell him "google is saying the iPad doesn't automatically come on when plugging it in if you shut it off first". Jake gets frustrated, picks up my iPad, rudely powers it off, plug it in and then slams it on the counter and says "it's back on.". At that point, Of course I tell him "don't slam my property back down like that". ( I mean it just got fixed, was he trying to break it again??). He continues being rude and says I can just take it back and replace the broken screen. Excuse me?? I just paid $281 in total here for a iPhone and iPad repair. And I did not even consent to you doing anything else to MY iPad that has been fully paid for at this point. Rachel nor Jake apologized or showed any remorse or mere concern for my dismay at the broken power button and volume button they were not going to tell me about..... finally after waiting several minutes Jake rudely hands me $20. I say thank you. I asked if he was the manager and he says "I'm the assistant". I say okay, "what's your name" he gives me his name with a worried look. I then ask Rachel for her name. She tells me, then says "you can write the google review". I say I'm going to do that and call back and tell the supervisor about my experience. She then gets angry and yells at me "DONT COME BACK. WE DON'T WANT YOUR BUSINESS HERE. IM THE OWNER'S DAUGHTER." In front of two other customers... if you want half done repairs, spoiled and entitled representatives, and a bad experience then this is the perfect place....

Great service and really kind people I had a problem with my phone after I had got it fixed with…read morethem and they fixed it right away with no charge and very great service! Highly recommended great people !

At least average... this shop was very clean and we were kindly greeted upon entry. So I was happy…read morewith that!

Worst customer service ever. Also sells broken tools and wont replace or refund even on same day of…read morepurchase. Would never gonback.or.buy anything.feom.there again .

Regard what the lady with the 1Star review said. She's probably on drugs or something. (Classic…read moreKaren) These people are amazing. Brought my laptop in and got a free diagnosis. Bryce is a good man and the staff are kind. They've helped me with selecting some products to go into the laptop like more memory, different charger, and even gave me some advice. If you think these people are rude, come inside the building with the ac running, and a smile on their faces. They basically treat you like they're you're grandma giving you food because they she knew you were hungry. There's NO way to be mad at them. And you're right ma'am .... "DON'T BE STUPID" by not noticing the big picture on the doors showing the hours. .... literally covering just about the entire door intact. Cheers to the staff! Well done!

I was spoken too horribly today by the general manager at this store for mistakenly coming into the…read morestore before they had opened. The doors were open, I simply went in without noticing their store hours had changed. Rather than quietly saying "Ma'am, we are not open yet", he chose to speak to me in an unprofessional way and even said "don't be stupid". I will never shop in this store again. It was so upsetting!!

Amazing the Ladies Tatiyanna who I think was the manager and Claire who is the assistant manager…read morewere so friendly and helpful and got me an awesome deal on a new iphone, ipad and apple watch. I didn't know i could take a picture from my phone from my watch!!

I have had the absolute horribleest customer's service experience in my life.I left the store…read morecrying today.I don't know if it was because of my skin color that they did not want to help seemed unconcerned, but I have been paying on a line on my account for over a year.Did not even know it was there.They've been charging me in the the customer service guy only had the nerve to tell me you've been paying on it this long!! There's nothing we can do I transferred all of my phone lines over to a totally different carrier.This yesterday with the hopes of a much better outcome, i've never received such horrible customer service.They told me there's not even a supervisor I can speak to.In regards to my account, I just want to warn everybody before you go.They are unconcerned about our issues.I don't know if it was because of my skin color but they definitely did not want me in that store!!!! i've had to make too many trips up to the store to not get anything resolved i call customers service online.They sent me to the store the store.Sends me back to customer service online.And there's no supervisor available!!!! .I do not recommend the store.I do not recommend anything from t mobile!!! No, correspondence, just unconcerned.I've just been so upset about it all day.I actually have to start crying because I was so angry