Me and my wife shopped for the first time at this Gerrity's Ace hardware store in Clark's Summit…read more After we found the items we needed we went to check out. My wife questioned the price published against what the cashier charged and the cashier said "listen lady I don't handles the prices here and can't help you". My wife was in tears when we got to the car, so aggressive and unprofessional. It was an insignificant amount, but to me that wasn't the point. If a store misleads, that's isn't right. Plus and young cashier being rude. I returned to the store and requested to speak with the manager and asked the cashier if she could join us. He said it was just a communication problem and I disagreed. I recommended to the manager a better approach in the future for his employees to take such as "I sorry ma'am, let me get someone who can help with getting the price straight" but he exploded and said I was insulting him as if he he couldn't take any advice. I was trying to help a young manager improve things. But he threatened to not help me and asked me to shut up. I will never shop here. The manager there was very condescending and wasn't going to take advice. I now understand why the employees treat customers like they do. Horrible service and I will never shop at this store again.

We had a great experience at the Clarks Summit Ace! In my opinion Kevin and Bill went above and…read morebeyond my expectations by going online to make sure that they were getting the proper part that I needed and then finding the desired part on their shelves. I have always been pleased by the customer service I receive at this store but this time they really devoted a lot of time to make sure they had it right. Thanks guys!

Very friendly and helpful associates here-and everything you could ever need from a hardware/lumber…read morestore. Minus one star for lack of ATM or cash back option...minor inconvenience but definitely a necessary detail out here in the boonies.

Super friendly atmosphere. Has everything you need for professional and do it yourself home repair…read moreplus construction lumber, pressure treated lumber and such.

Management has no care in the world about the customers!…read more They hire kids who they can pay min wage, so in turn service sucks! Most of the employees run and hide when they see you need help. Cant get a help loading, or a fork lift unless you wait 1.5 hours! The forklift guys will do work in the store while contractors wait, then after they are done an hour later they'll get your stuff if they remember. There is a very few workers who have been there for years who actually do their jobs and go above and beyond for you! 1 of them are in the Lumber Yard at the only register that's not self checkout, 3 in appliances 1 in the paint dept and 1 in tools, if you could ever find him I'm sick of the crap us contractors have to deal with, most of us NEED to get back to our jobs, but id you go to lowes make sure you have a few hours to waste!!

ordered online because everyone seems so darn grumpy in store. like i did for the past 3 years…read moreplaced order from dickson city store but somehow it was sent to a place i lived over 20 years ago and told thats my fault. good job lowes, lost customer over a product less than $20!

Good: good selection of products and appliances. Bad: the…read moredelivery sucks! They sent 4 guys here to move my old washing machine out and install my new one. None of them spoke English and made a mess out of my nice clean apartment. They came trudging in here with muddy shoes, stomping mud all over my carpet, ripped up part of my kitchen carpet and tore my pet gate off the wall, necessitating me to re plaster the wall. The landlord was about to blame me for "property damage " too! Shame on these idiots!

We purchased flooring from this store and had to wait three months to have it installed. So the…read morebamboo flooring was put down. I thought all things were good until I wiped the floor off to clean up all the dust and footprints. I noticed spots on the floor, I took photos then went into the store and showed all the photos. Well needless to say it took months to get it resolved and guess what they tried to say we did that to the floor. I said are you kidding me, what kind of people do they have representing Home Depot? I spent lots of money on this floor and for them to insinuate I did that to the floor. Never will I do business with this or any other Home Depot again and I have been a customer over 16years.

Visited recently for some garden supplies and didn't know wtf I was doing. Very nice ladies helped…read moreme, and everything I had come for was in stock. Very nice place although it is a little bit out in the country and a slight hike from town.

Great place with an extremely friendly, helpful, and knowledgeable staff. They have everything you…read moreneed and people who can actually help you get the job done. One trip here and you'll ditch the big box stores.

This place is amazing!! They have everything you need, hard to find items, they have it and better…read moreprices than the big box stores. Lots of unique plumbing parts, paints great prices, bolts and nuts, cloths line, wire and chains, you name it they got it, rating 11. Dominick N.

This is a great hardware store. Forget the big box stores. This one has all you need and not the…read morecheap crap from Asia that The HD and LWS has. The people at the counter know a lot and are quite helpful. My front door had an issue with the locking and closing mechanism and the man there looked at it and sold me two parts for $2. The box stores only had door locking replacements kits a lot more costly and didn't go with my 1910 door. I've been in there for paint And accessories too. Fantastic service. A real gem.

They have a guy in service he is looking for the wrong guy to come in there and 1 day someone is…read moregoing to pop him in the mouth he has no patience to help people what they should do is have him outside picking up papers in the parking lot that's about all he is good for he stands out very much you will know him when you meet him

If I could rate this a zero I would. The owner is the most unprofessional person I have ever…read moreencountered. They do not care about their dedicated and loyal customers. He is in the wrong business. I would not recommend buying a nut or bolt from here let alone something larger such as a hot water heater, grill, or even paint. He is an embarrassment to the community as a business owner.

The positive: The selection of products and sales are fantastic and the associates who work on the…read morefloor are always helpful and polite, especially Bill in the framing dept. The negative: Every manager and/or assistant manager we have encountered here for over many years has been rude in their interactions with us. Answers to our queries are short and without a smile or pleasant comments. They've also not acknowledged us as customers if the associate has a question regarding our items at checkout. Very surprising that a Christian company would consistently employ miserable people in the managerial position. What kind of an example are they to the public of a joyful follower of Christ? And if they aren't a Christian, perhaps Hobby Lobby should be reconsidering who they hire to represent their company.

I'm not Crafty. Handy yes. Cranky sometimes. Schwifty definitely. But Crafty no way people. So…read moreafter all the clamps and restraints were painfully put in place, I decided to Give Up, grab a cart, and give this store a look see. And what do you know, Yup, it's a craft store alright, juust like I thought it would be. And juust like it says on the 40 foot sign on the front of the building.    Aaaand let's see what's down Every isle why don't we. sure, great. How many glue guns does one person need? "what? nothing, nevermind" wow alot of fake flowers up in here too. And what is this thing for? "Put it in the cart already!" of course. "This place is Freakin HUGE, are you sure we can't just skip a few isles?" "NO!" [of course not I said while testing my restraints]    And then it happened. I got it, "it's all clearly right in front of me like a thousand inspirational signs which were obviously made just for yours truly. This store is actually speaking to me through it's merchandise.  W O A H ! !"   Ok, you win. You broke me. I Like This Store Now. Okay, there I said it. Can we go now? Come And Get Your Shopping On!! [seriously]   [help] [me]  ;D